Tukan Hotel – Playa del Carmen
Tukan Hotel – Playa del Carmen
10 Avenida Nte Between Streets 14 And 16, Playa del Carmen 77710 Mexico
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Avg. C$92 /night, 3/23 - 3/24
C$126
per night
C$98
per night
C$70
per night
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About
#132 of 292 hotels in Playa del Carmen
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tukan Hotel is an excellent choice for travelers visiting Playa del Carmen, offering a quiet environment alongside many helpful amenities designed to enhance your stay. Guest rooms offer a flat screen TV and air conditioning, and Tuka Hotel makes getting online easy as free internet access is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and a concierge. In addition, guests can enjoy a pool and breakfast during their visit. Nearby landmarks such as Viajes 307 (0.4 mi) and Nuestra Senora del Carmen Catholic Church (0.7 mi) make El Tukan a great place to stay when visiting Playa del Carmen. If you like Mexican restaurants, El Tukan is conveniently located near many restaurants and bars. During your visit, be sure to check out Quinta Avenida (0.2 mi), which is a popular attraction within walking distance of the hotel. Enjoy your stay in Playa del Carmen!
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Property amenities
Paid private parking nearby
Street parking
Free internet
Public wifi
Pool
Restaurant
Concierge
24-hour front desk
Pool / beach towels
Outdoor pool
Shallow end in pool
Breakfast available
Breakfast buffet
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Location
10 Avenida Nte Between Streets 14 And 16, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
420 Restaurants
within 0.5 kilometers
Reviews
3.3
2,070 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Tukan Hotel in Playa del Carmen has received mixed feedback from guests. While the hotel's prime location near Fifth Avenue and the beach is a standout feature, earning positive remarks for convenience, the rooms have been criticized for maintenance issues and seeming outdated, although some guests found them satisfactory. Cleanliness generally garners compliments, but the amenities, particularly bedding and water quality, have been flagged for needing enhancement.
Service experiences vary, with reports of both friendly staff and less attentive service. Travelers also question the value, noting unexpected charges and conditions that don't meet expectations.
Location
Central
Rooms
Neglected
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
I stayed 8 days, my new year was spent in Playa del Carmen, and I stayed at Hotel Tukan.
I loved the location of the hotel, its rooms I liked, I loved the food of the restaurant La Ceiba, the staff is attentive, I was very happy in the hotel. Its location is key, it is one block from Fifth Avenue and is two blocks from Coco Bongo, it is very well located. I loved waking up and going to breakfast with my whole family.
I was very pleased with the hotel. Like anything, it has things to improve, like the water that comes out in the sinks and showers. But overall it met expectations. Ah the hotel complied by staying at the main headquarters as requested. If asked, I would stay at the hotel as many times as necessary, as long as I am put in the main headquarters.
I loved the location of the hotel, its rooms I liked, I loved the food of the restaurant La Ceiba, the staff is attentive, I was very happy in the hotel. Its location is key, it is one block from Fifth Avenue and is two blocks from Coco Bongo, it is very well located. I loved waking up and going to breakfast with my whole family.
I was very pleased with the hotel. Like anything, it has things to improve, like the water that comes out in the sinks and showers. But overall it met expectations. Ah the hotel complied by staying at the main headquarters as requested. If asked, I would stay at the hotel as many times as necessary, as long as I am put in the main headquarters.
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Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Usar agua de botella para el lavado de dientes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good hotel but the facilities in the rooms are not new and the mattress and pillows are old.
The La Ceiba restaurant is small but very good for breakfast, lunch and dinner, although there is not much variety in the buffet, the food tastes good and what no one says when paying for all inclusive, the drinks are also included, you just have to bring a thermos because The restaurant is in front of the hotel and is where the bar is.
I recommend the rooms at the back of the hotel that are larger and more comfortable, new beds and better facilities.
The hotel is in an excellent location just steps from Fifth Avenue and you can walk along it without leaving the quadrant one block from the beach.
The La Ceiba restaurant is small but very good for breakfast, lunch and dinner, although there is not much variety in the buffet, the food tastes good and what no one says when paying for all inclusive, the drinks are also included, you just have to bring a thermos because The restaurant is in front of the hotel and is where the bar is.
I recommend the rooms at the back of the hotel that are larger and more comfortable, new beds and better facilities.
The hotel is in an excellent location just steps from Fifth Avenue and you can walk along it without leaving the quadrant one block from the beach.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Pidan las habitaciones nuevas ya que hay varias que no fueron remodeladas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
A very quaint and quiet Mexican hotel, close to the action but just far enough away to be peaceful. What it lacks in modern renovations it more than makes up for this in charm. Beautiful rainforest settings in the inner court. La Ceiba Buffet is a good deal for all inclusive delicious food and drinks including a wide choice of cocktails. But above all was the friendly and accommodating staff. Special thank you to 'doorman' Umberto, for all his help as well as Alexis, the charming bartender who always had a smile and a big Hola!
Cheers! CDN couple in 70's!
We recommend the Tukan and La Ceiba for a 'taste' of real Mexico. 4⭐
PS...the pillows weren't great lol!
Cheers! CDN couple in 70's!
We recommend the Tukan and La Ceiba for a 'taste' of real Mexico. 4⭐
PS...the pillows weren't great lol!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Apr 17, 2023
Dear Greg , On behalf of the entire team of Tukan Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements. Respectfuly, Tukan Hotel Playa del Carmen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This hotel has very beautiful garden that looks like jungle. There are different sorts of animals and plants and you feel realy very close to nature. There are a lot of pluses like tasty food and good yoga and zumba. I had a feeling that they ware a bit sot of staff but it was ok. I hope we will be back one day
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Jan 2, 2024
¡Hola Maria! Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta. Atentamente, Tukan Hotel Playa del Carmen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start by saying, I am a person who loves to travel because I like to get to know the world and discover new places, I travel alone and I do it during my working holidays and I work in the world of tourism and I deal with the catering sector. Like all the years before choose a new destination, I entrusted myself to my travel agent and he offered me this structure in Playa del Carmen in Mexico with "Eden travel" location very close to the center attached to Quinta Avenida all inclusive formula, excellent value for money and so I accepted the advice and so far nothing to say. Arriving at this hotel was a total disappointment because of all the ones I've stayed at this is one of the worst that could have happened to me, I'll start by describing the negative sides: upon arrival at the reception I found it unprofessional and very indifferent, we move on to the room, third floor without elevator, without telephone, smell of mold and not very clean, dilapidated bathroom, yellowed linen and curtains and as a final surprise when the light is turned on, away with the cockroaches coming from the shower, in short, it should be give a general restyling because it is not possible to keep rooms in these conditions. Let's move on to the restaurant part, the sector which I deal with as already mentioned at the beginning, a partner restaurant adjacent to the hotel, "La Ceiba", dishes not always clean giving me that impression of not well looked after, at breakfast little variety of products always the same things only strawberry jam, butter, water, orange juice and a type of colored water that I wouldn't even know what it was and then other specialties of theirs, so my advice to you if you decide to take a holiday in Mexico and especially in Playa del Carmen avoid choosing this hotel and opt for choosing other hotels as the location is so renowned and has very nice facilities with much superior quality of services.
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Date of stay: December 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is very good, but only that, according to me I chose a junior room for "more space and comfort", a terrible mistake, the reception was far away and there are no telephones to inform if something was missing or the internet went out.
There was never any parking space so they always sent us to the lobby of the Aspira hotel (it was in front) so they could support us and always with faces.
Honestly, if you are thinking of choosing this or another hotel, choose another one, NOTHING recommended.
If you bring something of value, they will charge you 500 pesos for a lock to keep your things. They wanted to take away our food bracelets when we had paid for them or have us pay again. Fortunately, a girl did check to what date they had been paid and told us. left in peace.
The truth is that it is a very basic hotel and I think that for the price at least a better deal.
There was never any parking space so they always sent us to the lobby of the Aspira hotel (it was in front) so they could support us and always with faces.
Honestly, if you are thinking of choosing this or another hotel, choose another one, NOTHING recommended.
If you bring something of value, they will charge you 500 pesos for a lock to keep your things. They wanted to take away our food bracelets when we had paid for them or have us pay again. Fortunately, a girl did check to what date they had been paid and told us. left in peace.
The truth is that it is a very basic hotel and I think that for the price at least a better deal.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Hay mejores opciones con buena ubicación
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The attention is terrible and they do not collaborate at all with the guest. The cleaning is bad, the shower gets clogged and very little water comes out. It does not have a minibar and the air conditioning is set at 26 degrees. It is called El Tukan hotel & beach club and it does not have a beach club. The key system is good because it is a device fixed on the bracelet but they only gave it to a single guest in the room, so if the other person needs some room, we both have to go, and in our case it was a third floor by stairs. They have an agreement with the restaurant in front but they do not sell drinks but buy food, terrible service from La Ceiba. We do not recommend it and we will not return either.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best thing about this hotel, without a doubt, is the location. Half a block from 5th Avenue, on the corner of the wax museum. Wherever you want to go, there are options for restaurants, shops and movement in general. Everything close and comfortable.
Its facilities, in terms of outdoor spaces, are beautiful without being too surprising. The pool and vegetation are very beautiful.
The attention is average-poor, lacks cordiality and good disposition. The rooms were extremely poorly maintained, with cables hanging untidily, with a musty smell, the smell of plumbing in the bathroom, really uninteresting. The shower on the first few days did not have hot water, the shower head seemed to be broken and distributed water throughout the bathroom. You may have a room on the third floor due to stairs which may be difficult for some people, take this into consideration! Breakfast is served in a kind of restaurant that is across the street, generally average. Don't even think about considering half board, it's not worth it.
Its facilities, in terms of outdoor spaces, are beautiful without being too surprising. The pool and vegetation are very beautiful.
The attention is average-poor, lacks cordiality and good disposition. The rooms were extremely poorly maintained, with cables hanging untidily, with a musty smell, the smell of plumbing in the bathroom, really uninteresting. The shower on the first few days did not have hot water, the shower head seemed to be broken and distributed water throughout the bathroom. You may have a room on the third floor due to stairs which may be difficult for some people, take this into consideration! Breakfast is served in a kind of restaurant that is across the street, generally average. Don't even think about considering half board, it's not worth it.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: Puede tocarte hasta tres pisos por escalera!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed here this past week and it was NOT what we expected. The front desk person that checked us in was very rude, because we didn't want to buy a meal plan from the restaurant on the property. They really push you to buy from them. The rooms looked the same as the pictures online, but I booked 3 separate rooms and they all had roaches and ants. I did inform the staff, they said they'd fumigate, but there was still bugs the entire stay. The pool in the hotel was being renovated which we weren't told of beforehand. They said it would be ready in 2 days, and even 7 days later when we left it still wasn't available. They offered use of a pool in one of their hotels across the street, but it was very tiny, barely fit 5 adults. The water to shower with smells terrible and is very salty. The only positive thing was our housekeeper Maria was very sweet. I will not stay here again in the future.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Jul 18, 2023
Dear Helen, Thank you for your feedback regarding your recent stay at Los Aluxes Hotel. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard. we just finished to read your review and I am very disappointed to learn that we did not meet your expectations at 100% and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. All your comments haven been sent to the correspondent managers in order to keep improving our services. Despite the inconvenience, I really hope that you can give us a second opportunity to exced your expectations and show you how amazing is Tukan Hotel Playa del Carmen Kind Regard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is spacious and green. It is a pleasure to observe the trees and vines outside the rooms. The rooms have a very nice design and are spacious, it is good that they have air conditioning. The front desk service is very attentive, as is the housekeeping service. Agostina was our hostess, she kindly recommended the best options for the trip. The buffet style food is delicious and has many options, it is a very complete menu.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerente Marketing Tukan, Marketing at Tukan Hotel – Playa del Carmen
Responded Jul 18, 2023
Dear Oscar, On behalf of the entire team of Tukan Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements. Respectfuly, Tukan Hotel Playa del Carmen
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No. It is not
Sorry don't know we didn't have a car
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PRICE RANGE
C$75 - C$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el tukan hotel playa del carmen, el tukan condotel hotel, el tukan condotel suites beach club
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Tukan Hotel – Playa del Carmen
Which popular attractions are close to Tukan Hotel – Playa del Carmen?
Nearby attractions include VivaOhlala (0.3 km), Quinta Avenida (0.3 km), and Smoke Shop Souvenir (0.3 km).
What are some of the property amenities at Tukan Hotel – Playa del Carmen?
Some of the more popular amenities offered include a pool, an on-site restaurant, and breakfast buffet.
What food & drink options are available at Tukan Hotel – Playa del Carmen?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Tukan Hotel – Playa del Carmen?
Yes, paid private parking nearby and street parking are available to guests.
What are some restaurants close to Tukan Hotel – Playa del Carmen?
Conveniently located restaurants include L'Italiano Restaurant, Inka Cocina Peruana, and La Vagabunda De La 5th.
Are there opportunities to exercise at Tukan Hotel – Playa del Carmen?
Yes, guests have access to a pool during their stay.
Is Tukan Hotel – Playa del Carmen located near the city centre?
Yes, it is 0.2 km away from the centre of Playa del Carmen.
Which languages are spoken by the staff at Tukan Hotel – Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Tukan Hotel – Playa del Carmen?
Many travellers enjoy visiting VivaOhlala (0.3 km), Zona Arqueológica Playa del Carmen (2.0 km), and Roan Experiences (1.6 km).
Is Tukan Hotel – Playa del Carmen accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.