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Hotel Riu Yucatan

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Hotel Riu Yucatan
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5,424 Reviews from our TripAdvisor Community

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Showing 3,712: English reviews
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London, United Kingdom
Reviewed yesterday NEW

We stayed at the sister hotel Riu tequila for two weeks this March. We spent a lot of time here as we liked the quiet pool and the lunch time buffet was always good with plenty of choice. The other larger pool by the beach is lovely with stunning views. There were always plenty of sun beds and shades around...

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Thank Elizabeth f
Kentish Riviera
Reviewed 3 days ago NEW

From arrival to departure our experience of the Riu Yucatan was exceptionally good. OK, this may have been enhanced by the fantastic weather we had throughout our stay but the sheer quality and diversity of the facilities at the Yucatan would have made up for less than wonderful weather! Every aspect of service, from Housekeeping through Bar staff and Restaurants...

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5Thank Janesman
Reviewed 6 days ago NEW

Everything about our stay was excellent. Amazing selection for food choices & loved the different designs displayed in Melons etc & the towel animals are definitely a unique touch :) Also great choice for Cocktails. All the staff were so friendly & hard working. To make the holiday better, we got engaged here :) We will both be recommending this...

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5Thank Lyn H
Knebworth, United Kingdom
Reviewed 1 week ago NEW

we stayed here the first 2 weeks in March ,we stayed 6 years ago and we returned for my son and husbands birthdays...there was 19 of us all adults varying ages some single some couples This hotel caters for everyone and although it's large and busy it never felt tight for space The hotel has had a complete refurb which...

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4Thank Den302014
Denver, Colorado
Reviewed 1 week ago NEW

Our overall stay was great, but unfortunately there was a non stop problem with the sea weed. To be honest, it did not seem like the staff cared to clean it up. We were not able to get in the water, it covered in Sea weed and you could not even get in. Had to walk along the beach about...

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1Thank EliKh87
Richfield, Minnesota
Reviewed 1 week ago

we were there march 2 - 7 with our adult kids from a trip that wasn"t long enough 5 nights! we've been to this resort several times, rooms are a bit weary but clean. bed was comfortable. shower needs a curtain. the beach is what its all about, beautiful aqua blue water, pools are good, the grounds are a wonderland...

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3Thank jeri s
Reviewed 1 week ago via mobile

We came here with a group of 12 people for my husband's 40th birthday. This is one of a group of resorts that you have access to. In my opinion,The grounds here are not quite as nice as the Riu tequila but it is on the beach and the beach is amazing! The restaurants and food are good and you...

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4Thank Casey R
Milton, Canada
Reviewed 1 week ago

We traveled from March 7 till March 14, family of 5. We booked our package through our travel agent whom is great! Since we are a family of 5 we need either a family suite or connecting rooms, this is a criteria when selecting a resort. After looking at several resorts we chose the Riu Yucatan which was supplied by...

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6Thank 1hockeyguy
Reviewed 1 week ago via mobile

We were expecting more coming from all of the great reviews, however, what we found was a mediocre resort with very poor customer service. If I could rate the staff separate from the manager and front desk staff, I would. It took us 45 min to check in. Then we were charged extra charges upon checking in because my son...

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4Thank Michelle A
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Yucatan, responded to this review

Dear guest, Thank you very much for choosing RIU Hotels & Resorts again for your vacation and for taking the time to write a comment about your stay. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff...

Reviewed 1 week ago

Riu Yucatan is wonderful hotel, from stepping of the bus to entering the lobby to the rooms. where do you start? Arriving at the hotel we was greeted by very friendly staff, who gave us a cocktail while we got checked in. we then walked down to our rooms which were very large, the only thing I would say about...

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3Thank Steve4018

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
* Located in the Yucatan peninsula, 3 km/ 1.9 Miles from Playa del Carmen * In Playacar's resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Playacar and the ClubHotel Riu Tequila hotels * Main building and 2-storey buildings * Mexican "Hacienda" style architecture * Surrounded by 40,000 m2/44,000 sq. Yards of lush gardens * On the beachfront * Complimentary sun loungers on the beach * Next to the Mexican Street * 800 m/2,650 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Yucatan

Address: Avenida Xaman-Ha, Manzana 3, Lote 1 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $290 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Yucatan 3.5*
Number of rooms: 507
Reservation Options:
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Also Known As:
Riu Yucatan Playacar Hotel Playa Del Carmen
Riu Yucatan Playa Del Carmen
Riu Yucatan Mexico
Rui Yucatan
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Yucatan staff and other travellers.
706 questions
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Newcastle upon Tyne, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1405 was great for us. If you can, check a map of the hotel and choose a room away from the mainpool area and theatre.”
 of 5 bubbles Janesman, 26 Mar 2017 | Read review
“We had issues with biting insects, so if that's a problem, ask for a room on one of the upper floors, away from vegetation,”
 of 5 bubbles 356yvettec, 18 Mar 2017 | Read review
“Block 3 Mid complex close to everything”
 of 5 bubbles kjl55, 13 Mar 2017 | Read review
“away from the Howler monkeys!!”
 of 5 bubbles n0teasilypleased666, 13 Mar 2017 | Read review
“Rooms 3000 to 4000 are central to reception and the beech on 3 floors email hotel they will give you a good room.”
 of 5 bubbles 357Daves56, 13 Mar 2017 | Read review
5 of 5