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Iberostar Quetzal Playacar

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4,213 Reviews from our TripAdvisor Community

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Showing 2,446: English reviews
Reviewed 3 days ago NEW

I just returned 12/2016 from the Iberostar Quetzal with a group of 9 celebrating a 50th birthday (we are a group of "young-ish" 50+ year olds). It's located about 40 min. from the airport and we used USA Transfers for our shuttle service ($60 one way). The hotel is very tropical and well-appointed. Yes, the rooms were somewhat dated, but...

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2Thank Lynn T
Chicago, Illinois
Reviewed 4 days ago NEW

If you are looking for a paradise to relax in and enjoy food and drink with your boyfriend THIS IS NOT THE PLACE. Rooms are outdated, there wasnt even enough light in the bathroom to put on makeup, The bed and nightstands are just made of cement attached to the wall. Our room was so damp nohing would every dry...

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2Thank AR_Chi2wn
Chicago, Illinois
Reviewed 1 week ago

This was our fourth Iberostar and probably 12th all-inclusive resort. We give the resort 5 stars even though we noticed some obvious flaws. We still love the resort and really appreciate its personnel's hard work, well-maintained grounds, decent food and drinks, amazing wildlife, magnificent beach, and - my favorite! - bright multicolor buildings’ exteriors. However, there were some upsetting things....

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3Thank Vacationer2015
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your preference by choosing IBEROSTAR Tucan & Quetzal to spent your recent trip to Playa del Carmen. It is great to hear your positive remarks about our amazing and hardworking staff, our beautiful grounds and gorgeous beach. We appreciate you bring forward your feedback as our guest opinion is of great...

Portland, Maine
Reviewed 1 week ago

I just returned from a week vacation at the Quetzal... amazing resort. We traveled as a family and we spent most of the time at the pool. The Japanese dinner we had was very delicious and we really enjoyed watching the cook prepare our food in front of us. Loved all the animals we saw and the entertainment was more...

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1Thank MicheleB12345
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your recent family trip to IBEROSTAR Tucan & Quetzal. It gives us great pleasure to know that everyone enjoyed a fantastic experience with us especially at our delicious Japanese restaurant and with our amazing wildlife and fun entertainment. We will be looking forward to welcome you for such special occasion. Warm regards, Quality Manager IBEROSTAR...

Denver, CO
Reviewed 1 week ago

This was my first trip to Mexico, other than Tijuana, and that doesn't really count in my book. My sister and her husband have made staying at the Iberostar Quetzal an annual tradition and this year I joined them. The location is on a beautiful beach and we spent plenty of time in the water and relaxing under the shade....

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1Thank CoBlueJay
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for the opportunity to welcome you at IBEROSTAR Tucan & Quetzal. We are happy to know that your expectations were exceeded and that you had a memorable experience at our beautiful facilities and with our delicious cuisine. We are honored to read your kind comments regarding our hardworking staff. It will be a pleasure to welcome...

Montebello, California
Reviewed 1 week ago

I visited this hotel November 18-24 2016. Weather in November was perfect. I liked the location of this hotel. Close to Cenotes, Xel-Ha, Tulum, Playas De Carmen, Isla Mujueres and you can use the sister hotel as well. The beach location is very clean, white sands, blue waters, lot's of fun activities, karaoke, zumba, pool basketball or relax under one...

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2Thank Dannydelight
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are very glad to hear from you again and how wonderful your vacations were in our hotel, we thank you for letting us know your opinions, this help us to improve every day in our service in order to offer you the best vacations. We hope to host you again at IBEROSTAR Tucan & Quetzal in a...

Brunswick, Ohio
Reviewed 1 week ago via mobile

Just returned home from a week at the Queztal, we originally booked the Tucan, but our room choice was bot available as they were renovating that building. We had the ocean view room, 2031. Very nice room, very clean and comfortable for our family of 2 adults and one child. The house keeping staff does a great job. The view...

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1Thank krit76
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & quetzal to spend your family vacation. It is wonderful to know that your room location, our amazing wildlife, fantastic beach and nice facilities were of your liking. We are pleased to read that our staff stood out for their exceptional service and attention. We hope to have the opportunity to welcome...

Salt Lake City, Utah
Reviewed 1 week ago via mobile

This hotel is an incredible place to stay. The people are awesome, they serve top shelf liquor and rhe room and amenities are outstanding. I will come back to this Iberostar and possibly other Iberostar resorts. Thank you for such a fabulous place to play.

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Thank VALUTOURS A
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, It is wonderful to hear your kind words about your recent stay at IBEROSTAR Tucan & Quetzal. Thank you for the opportunity to offer you a fantastic experience at our lovely facilities and with our outstanding service. We look forward to welcome you at any of our hotels & resorts IBEROSTAR. Best regards, Quality Manager IBEROSTAR Mexico

Salida, Colorado
Reviewed 2 weeks ago via mobile

Nice motel and a good location. Ate a lot of shrimp and other good food. They were not that busy when we were there so we were fortunate to be able to eat at the ala carte restaurants most nights. Saw a lot of monkeys and other animals and birds. Had a good time and the weather was perfect.

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1Thank tealswim
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent vacations at the Riviera Maya. We are happy to hear that you greatly enjoyed our culinary offer and our amazing wildlife while relaxing at our pleasant facilities and the perfect tropical environment. We hope to welcome you again to our hotel. Best regards, Quality Manager IBEROSTAR...

Preston, United Kingdom
Reviewed 2 weeks ago

We arrived at Quetzal, weary, hot and frazzled. First impressions were excellent, the Reception staff and bellboys were very pleasant, and after a very welcome fruit drink, we were swiftly taken to our room. We were well pleased with the room: it was spacious, spotlessly clean, and fairly well appointed. Indeed, all the public areas are spotless, and well looked...

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3Thank Mick_Butler
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal on your recent trip to Playa del Carmen. We are thankful for the time you have taken to write your kind review and positive comments about our lovely facilities, delicious culinary experience and beautiful natural surroundings where our gorgeous beach outstands. We are pleased to read your recognition towards our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $271 - $670 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Peterborough, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your bed type ! 29xx is close to lobby ... 22xx is closer to pool.”
 of 5 bubbles 315lynnt, 7 Dec 2016 | Read review
“I didnt see any rooms with good views”
 of 5 bubbles AR_Chi2wn, 6 Dec 2016 | Read review
“If you are a light sleeper, try to get a room closer to the beach, otherwise howler monkeys will wake you up at 4 in the morning.”
 of 5 bubbles Vacationer2015, 1 Dec 2016 | Read review
“Ask for a room not too close to the theater. It get's really loud and the shows are at night.”
 of 5 bubbles CoBlueJay, 28 Nov 2016 | Read review
“Rooms in blocks 16 and 26 are close to the entertainment suite (and thus a bit noisy)”
 of 5 bubbles Mick_Butler, 23 Nov 2016 | Read review
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