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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,438 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,543: English reviews
Evora, Portugal
Reviewed 2 weeks ago

Very good hotel with a spectacular environment. The rooms and the buffet restaurants are very nice. Don´t recomend the other restaurants...I love the beach and the pool area. Definitely a very nice place to go with kids!

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Helpful?
Thank Helena501
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for spending your recent vacations at IBEEROSTAR Tucan & Quetzal. It makes us happy to know you enjoyed a fantastic time with us. We appreciate your kind compliments about our lovely grounds, pleasant pool and beach area and accommodating facilities. It would be a pleasure to welcome you back soon. Best regards, Quality...

Goffstown
Reviewed 3 weeks ago

First off we had a great time, the staff was very helpful and friendly! The accommodations and the resort was very clean and well maintained. The only issues/complaints we had were as follows. 1) The lighting in the room was not great making it difficult for my wife to put on her makeup on. I would suggest they install some...

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Helpful?
2Thank dbunton
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank staying at IBEROSTAR Tucan & Quetzal and for your detailed review about your experience. We are happy to hear that you had a pleasant stay at our resort. It is great to know that you liked the good food and our dedicated staff who we will certainly inform about your...

Uniontown, Ohio
Reviewed 3 weeks ago

We had a wonderful time at Iberostar Tucan in Playa del Carmen. Everyone treated us great and this was by far the best food we have had at an all-inclusive. The resort is a tad smaller than some we have been too, but that allowed for better service and more of a cultural experience. Another great feature was that the...

Review collected in partnership with Iberostar
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Helpful?
1Thank JJodon
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your kind comment and for choosing IBEROSTAR Tucan & Quetzal on your last vacation. We are glad to hear about the wonderful stay you had at our resort with our excellent customer service. Moreover, it is good to hear that you enjoyed the food and the cultural experience. We hope to welcome you back for...

Burbank
Reviewed 3 weeks ago

When we first arrived, the air conditioning had not yet cooled our room and there was a musty smell. Not a big problem. I figured there is a lot of humidity down there and it might take a couple of hours to cool the room and get rid of the odor. My wife and I went walking around and had...

Review collected in partnership with Iberostar
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Helpful?
1Thank danwasinplayacar
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to share your experience at IBEROSTAR Tucan & Quetzal. We are glad to know that our lovely environment, accommodating facilities and attentive staff were a highlight during your stay. Please accept our apologies for the inconveniences firstly experienced at your room accommodation. Corrective actions are taken every time...

Burnsville, Minnesota
Reviewed 3 weeks ago

Great vacation - nine beautiful days here. First time at an Iberostar and liked it a lot. We stayed in the 2400 building, good location, the monkeys came to visit our first day, mommy, daddy & baby. We looked out over a waterfall & the spa, very peaceful except when the show was going on, we were at the show...

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Helpful?
Thank Twinslady07
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for spending your last vacation at IBEROSTAR Tucan & Quetzal. It is great to know that you had an enjoyable stay at our resort at the beautiful beach. We are pleased to hear that you liked our food, especially from our specialty restaurants and that you recognized our hard-working and cheerful personnel....

Reviewed 3 weeks ago via mobile

Had a great time. Beautiful pool , ocean, beach. Great food and service. Everything we needed. Had an ocean front room on second story. Server by the pool named Sarah was just outstanding. Worked her tail off but never complained. Always smiling and such a great attitude. Made our stay memorable. I will return to this beautiful resort.

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Helpful?
4Thank Daniel M
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for having recently stayed at IBEROSTAR Tucan & Quetzal. It is wonderful to hear that everything about your vacation was wonderful and that the greatest highlight was our partner Sarah for her outstanding service. We will share with her your kind recognition. We look forward for your soon return for another memorable experience. Sincerely, Quality Manager...

Reviewed 3 weeks ago

Fantastic time, amazing beaches, good food overall great Hotel and Staff. Many thanks for all the help and advice regarding where to go and what to see from your concierge Eduardo Ortiz. It made our 2016 Holiday even more memorable.

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Helpful?
1Thank Tizzie W
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal to spend your holiday. We are glad to read that you had such a memorable time at our resort. We appreciate your kind recognition towards our staff and will be glad to forward your compliments to everyone. We hope to have the pleasure of welcoming you...

Billings, Montana
Reviewed 3 weeks ago

We just returned from our stay at the Iberostar Quetzal, which is a wonderful all-inclusive property. Beautiful grounds, the most amazing beachfront, great food, and rooms were very nice. Staff is so very helpful, and assisted us with many different items. Drinks seemed to be a bit watered down, but I believe that is a common problem with many resorts....

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Helpful?
3Thank Kelly B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for the opportunity to recently host you at IBEROSTAR Tucan & Quetzal. We are happy to hear that our beautiful grounds, gorgeous beach, nice facilities and our incredible and attentive staff helped into making your stay a pleasant one. We are also pleased to hear that the value of our Star Prestige was reflected by the...

Independence, Missouri
Reviewed 3 weeks ago

Best ever vacation! Our trip was made perfect with beautiful beaches, and wonderful food, and fun activies! We received amazing advice and help from your employee, Eduardo Ortiz. Anything we needed to know or advice on where to go or what to do, our new friend Eduardo Ortiz was there to help! We think Senor Eduardo Ortiz should be recognized...

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Helpful?
2Thank happyvacationer_13
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent visit to the Riviera Maya. We truly appreciate your review regarding your experience as it is wonderful to listen how wonderful your vacation went. It is great that you enjoyed our delicious food, gorgeous beach and our fun entertainment program. Please know...

Reviewed 4 weeks ago via mobile

Hands down the best...staff are so helpful and friendly! Going out of their way to make ur stay pleasant! 9 times there and will go again! Would go again and again! Best place for beach lovers! It's awesome and the walking is super either way!

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Helpful?
3Thank Linda S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your kind words and for being such a loyal guest to IBEROSTAR Tucan & Quetzal. It is great to hear that you like our hotel, our attentive staff and the beautiful beach and that you already visited us for 9 times. We truly appreciate your preference. We look forward for the honor to welcome you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $254 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#15 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront view is extremely worth the extra. 2nd floor building 22!”
 of 5 bubbles hfxtravelers, 17 Mar 2017 | Read review
“Facing inward have the better view since the other side look out on to the resort next door. Superior rooms are closer to the beach.”
  • Our first room on the ground floor
  • View from the room we switched to
  • The bathroom
  • Shower
  • In front of our balcony one morning
  • The bathroom
  • Our room
  • Our room
 of 5 bubbles chelsea_en, 16 Mar 2017 | Read review
“Ask for ground floor, not 1st, if you want to be on the bottom floor”
 of 5 bubbles ksu-ny, 14 Mar 2017 | Read review
“Some rooms have been updated to a more modern look. Some are still a late 90's modern kinda look. Still nice. Super clean. Honestly. Don't stay in your hotel room when your there on vacation. Enjoy the sun, beach, pool be outside! ”
 of 5 bubbles Reeeno403, 14 Mar 2017 | Read review
“I would recommend buildings 22-20, they are further away from the entertainment stage so quieter at night”
 of 5 bubbles chelseab2014, 13 Mar 2017 | Read review
5 of 5