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Iberostar Quetzal Playacar

5,088 reviews
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Traveller (6110)
Pool & Beach (1535)
Room & Suite (864)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(324 reviews)
“howler monkeys”(107 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Reviews (5,088)Write a Review
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle atmospherejapanese restaurantthomas cookswim up barbeds are hardsports pooldressel diversother resortsate at the japanesemain buffetgated communitymagic showtenderloinmain pool
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21 - 25 of 2,809 reviews
Reviewed 15 January 2018

Every two years our family travels to a warmer climate to escape the Midwest winters. This year we chose Playa Del Carmen and the Iberostar Quetzal resort. We have stayed with Iberostar in Punta Cana before and were impressed. This resort was no different. The...More

1  Thank Jeff M
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for the opportunity to host you at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to know that your expectations were exceeded and that you enjoyed a wonderful family vacation at our facilities and gorgeous beach area. We will be...More

A TripAdvisor Member
31
Reviewed 13 January 2018 via mobile

My family and I took a much needed vacation to Iberostar Quetzal. We elected to have the all inclusive plan with the hotel. After other trips we learned that all inclusive plans are very kid friendly. In my group was myself, wife, son 1 (17...More

Thank A TripAdvisor Member
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal for your family vacation. We are truly happy to read that all aspects of our services, friendly staff, facilities and activities were of your liking and gave you a pleasant...More

Reviewed 11 January 2018 via mobile

Have been to Mexico 7 times, 3rd time at an Iberostar. We previously went to Iberostar Cozumel and Iberostar Paraiso Beach which is pretty much identical to the Quetzal/Tuscan style. Beautiful jungle and beach, lots of animals, but lots of walking. Had an ocean front...More

2  Thank Debbie H
Reviewed 11 January 2018

From Cancun airport to the hotel is just 45 minutes ride ( with not traffic ), The hotel is very well posotioned, inside playacar, very safe area with a little plaza with shops just ten minutes away by walk. To go to playa del carmen...More

Thank cisky16
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 4 weeks ago

Dear guest, We are thankful to you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are glad to read that you had a pleasant vacation at our facilities and that you enjoyed our layout, our staff attentions and our lovely pool and beach...More

Reviewed 11 January 2018

We just came back from 1 weeks vacation at Iberostar Quetzal. We liked this resort very much and would consider coming back anytime. Negatives: - Noise from nightly shows could be heard in the room. This will not be the problems if you go to...More

3  Thank Vidas M
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 4 weeks ago

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal and for taking the time to write this review. It is of great pleasure to hear that you greatly enjoyed our charming natural surroundings and its beautiful roaming wildlife and that our service exceeded...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$200 - US$529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$200 - US$529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6110)
Pool & Beach (1535)
Room & Suite (864)
Dining (578)
Family and Play Areas (117)
Amenities (54)
Business Centre & Event Rooms (21)
Questions & Answers
Ask a question
StaceyLew
10 February 2018|
Answer
Response from Bintangbellies | Reviewed this property |
Shouldn't be an issue then
1
Vote
Silvia M
9 February 2018|
AnswerShow all 2 answers
Response from Bintangbellies | Reviewed this property |
Hi, the ferry terminal is about a a half hours walk or 5 mins in a taxi. arrange with this hotel so you can eat over at the island
2
Votes
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Room Tips
"I recommend staying on the 3rd floor if you want a good view of the monkeys!"
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"Go for the Sea Front rooms. Quiet and close to surrounding facilities."
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"Building 2000 is close to the beach"
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"Rooms closer to the theatre have more noise."
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