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Playacar Palace

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Traveller (328)
Dining (163)
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Overview
  • Excellent88%
  • Very good10%
  • Average1%
  • Poor0%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Playacar Palace
Offers & Announcements: Package Deal
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Offers from Playacar Palace
Offers & Announcements: Package Deal
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Reviews (213)
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Traveller rating
161
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4
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1
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161
19
4
0
1
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1 - 5 of 185 reviews
Reviewed yesterday

Our family (2 adults, two boys, ages 8 and 10) returned on Saturday from a wonderful 6 night / 7 day stay at Playacar Palace. I haven't stopped marveling at how great a stay it was! Highlights: - Without a doubt, the service is top...More

1  Thank jgb275
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear jgb275, It is a big honor to be in receipt of your awesome review, we are delighted to have hosted you for the first time to our beautiful Playacar Palace and is amazing to learn that your expectations were most definitely exceeded as a...More

Reviewed yesterday

If you just want to relax and not be surrounded by too much. Playacar Palace is the place. I absolutely love this place! Not too many people here. This is right next to the plaza so you are able to walk right out of the...More

Review collected in partnership with this hotel
Thank Angel F
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Angel F, Thank you so much for your kind words and for sharing them with all the TripAdvisor community. Please note that the most amazing comments are directly from you, our guests, who enjoy first hand what we have to offer like the privileged...More

Reviewed 2 days ago

Playacar Palace Mexico: Our favorite location for the beach and shopping. The Reservations Manager Carmen Abnal and her staff are excellent. Unfortunately the unusual weather and ocean currents had eroded a considerable portion of the beach and delivered a daily load of seaweed. The higher...More

Thank LoriJack
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear LoriJack, All the Playacar Palace family, especially the team members mentioned are extremely grateful for the awesome review of our amazing resort and the outstanding service received.The highlighted staff will be commended for contributing to your overall enjoyment had on property. It is absolutely...More

Reviewed 2 days ago

My wife and I stayed there from March 31 to April 7, 2018. It was a fantastic time. Fania, from the entertainment staff, made the vacation very memorable. She took us on a bicycle ride to the ruins and was great in the stretching class....More

Thank Courtney G
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Courtney G, It was an absolute pleasure to host you for the second time to our beautiful Resort, your review is received with much gratification. We are elated to learn that our comfortable rooms, delectable meals, and exceptional service exceeded your expectations. Fania who...More

Reviewed 2 days ago

From check in to check out it was a perfect vacation! The service from every employee was top notch. A special shout out to Sylvia and Reyna at the pool!! These ladies are the most pleasant hard working servers I have ever encountered. They greeted...More

Thank Elizabeth A
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Elizabeth A, A whole-hearted thank you from each and every one of our team members, for expressing your appreciation had towards the unparalleled service you received throughout all our facilities, for us our main goal is your total comfort and satisfaction, hence your review's...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$420 - US$755 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$420 - US$755 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (328)
Dining (71)
Pool & Beach (53)
Room & Suite (47)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
CTHeather
24 April 2018|
Answer
Response from Lionel P | Reviewed this property |
Not sure, we were there in April and the pool was warm. Maybe the hotel will have the information you need.
0
Votes
kimsubrin
16 April 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear kimsubrin, Thanks so much for your interest in Playacar Palace, we would love to host you for your next vacation, The rates for Interval International can be checked on this number 1-305-925-3094. Please feel free to... More
0
Votes
louise f
16 April 2018|
AnswerShow all 7 answers
Response from intlgranolagirl | Reviewed this property |
The WiFi is pretty darned good. I could watch Netflix when I wanted. I kept my phone on airplane mode so would have to log back in now & again, but it was all fine.
1
Vote
Room Tips
"I like the chairs on the deck of the sand rooms. I have not stayed in one but they look really cool."
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"We stayed in room 136 - perfect position: opposite the zen garden, next to the gym, opposite the pool bar..."
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"Any room will be amazing!!!"
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"Room facing the pool are loud during the day due to activities, but heck - you shouldn't be in your room..."
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