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Playacar Palace

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Traveller (354)
Dining (164)
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Overview
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Playacar Palace
Special Offer: Package Deal
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Offers from Playacar Palace
Special Offer: Package Deal
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (274)
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Traveller rating
206
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206
24
6
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All reviewsdiamond conciergeluna loungepool conciergedavid rubiomayan restaurantitalian restaurantlobby barferry to cozumelchef's dinnerchef juanvacation plannersentertainment staffmo mo no hanaawe spakiddie sectionluggage handlerspool tile
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1 - 5 of 238 reviews
Reviewed yesterday

This year marked our eighth return to the Playacar Palace and I think that after the remodeling we were more excited to return than ever. The size of the hotel is intimate – it seems like everybody knows everybody. The staff at Playacar treat us...More

Thank Robert M
Reviewed yesterday

First time staying at Playacar Palace. I have been to other Palace resorts and, being a travel agent, multiple resorts in Mexico and the Caribbean for work and for fun. The hotel greeted us with a welcome drink and a fresh flower for my wife....More

Review collected in partnership with this hotel
Thank adamI3920LW
Reviewed yesterday

This is our third time visiting the Playacar Palace and we still absolutely love it! It's small and easy to navigate which creates a personal experience when we are there. You have the same waiters and entertainment staff each day that learn your name and...More

Review collected in partnership with this hotel
Thank jcoth
Response from GM_At_HotelZone, General Manager at Playacar PalaceResponded yesterday

Dear jcoth, We have no words to express our gratitude for your kindness and confidence in Playacar Palace. For us, there’s not a better way to recognize our efforts than pleasing us with your visit once again. This means we did things very good and...More

Reviewed 3 days ago via mobile

Great location, friendly staff, clean rooms. This was booked and paid for as part of a work trip. Upon arriving there, we were warmly greeted and went to a separate area as a group check in and it was very efficient. Most of us tired...More

Thank Tan T
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Tan T, We are thrilled to read that you have nothing but wonderful comments about your stay and that you have enjoyed our priviledge location, with the amazing attention and excellent service of our staff. Once again, thank you for your visit and wonderful...More

Reviewed 4 days ago

I will write my review based on what I think it's the basic things I hope to find in an Hotel, so will try to make it very easy and simple to read. Location: right on the beach, 45 mins drive from Cancun International airport,...More

3  Thank Nuno V
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear Nuno V, Thank you for the very kind description of the amazing and exceptional service, food offerings and features we have here, we sincerely appreciate all of your feedback. It is a pleasure to know that all the staff is recognized by our valuable...More

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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$377 - US$757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$377 - US$757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (354)
Dining (72)
Pool & Beach (55)
Room & Suite (46)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
angharadthoma
May 22, 2018|
Answer
Response from PR Manager P | Property representative |
Dear angharadthoma, Thanks for your preference for Playacar Palace, we are looking forward to your stay, please note that our rooms with double beds are superior deluxe resort view, partial ocean view, ocean view... More
1
Vote
Heidi D
May 21, 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear Heidi D, Thanks for your interest in Playacar Palace, the dress code is casual for most of our restaurants, the only one requiring formal dress code is the Itaian Restaurant Bocelli, this one requires long... More
0
Votes
May 20, 2018|
Answer
Response from PR Manager P | Property representative |
Hello, I would like to thank you for your preference for Playacar Palace, I have sent you a private message with my contact information in order to help you with any question or assistance you may need. Please note... More
0
Votes
Room Tips
"The wrist bracelet is also the room key. Much easier now not worrying if you left the key in the room."
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"Loved the ground floor as it was convenient to everything but be prepared for two beds and no king."
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"Almost all the rooms are ocean/pool view. All rooms have in room safe, drinks, beer, top shelf drinks."
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"Spacious and comfortable."
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