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    Playacar Palace

    268 reviews
    #12 of 218 Hotels in Playa del Carmen
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    Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
    +1 800-943-5032
    Hotel website
    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
    Expedia.com
    US$640
    US$578
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    SAVE US$62
    Bookit.com
    US$640
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    Priceline
    US$576
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    Orbitz.comUS$578
    Hotwire.comUS$578
    TravelocityUS$578
    View all 9 deals
    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Expedia.com
    US$578
    Bookit.com
    US$640
    Priceline
    US$576
    Orbitz.com
    US$578
    Hotwire.com
    US$578
    Travelocity
    US$578
    Book on TripAdvisor
    US$576
    Hotels.com
    Hotelpower.com
    View all 9 deals from US$576
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    All photos (583) 583
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    Travellers' Choice award winner
    Traveller (354)
    Dining (164)
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    Overview
    5.0
    268 reviews
    • Excellent86%
    • Very good10%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “diamond concierge”(13 reviews)
    “luna lounge”(10 reviews)
    “pool concierge”(11 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    4 Star Hotel
    All hotel details
    Offers from Playacar Palace
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    Contact Info
    Hotel website
    +1 800-943-5032
    Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico See on map
    Offers from Playacar Palace
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    Rooms
    Jun. 3Jun. 4
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    1 room, 2 adults, 0 children
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    Reviews (268)
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    All reviewsdiamond conciergeluna loungepool conciergedavid rubiomayan restaurantitalian restaurantlobby barferry to cozumelchef's dinnerchef juanvacation plannersentertainment staffmo mo no hanaawe spakiddie sectionluggage handlerspool tile
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    1 - 5 of 233 reviews
    Reviewed yesterday
    First time at All Inclusive

    We took our first trip to Mexico and stayed at Playacar Palace with family. Our trip was amazing! The hotel is perfectly located, the rooms are great but the staff made the experience memorable. Dionicio was perfect. He greeted us every morning with his quiet,...More

    Thank Ron R
    Reviewed 2 days ago
    Diamonds are the Palaces best friend.

    I'll start by saying that the resort is still a nice resort to visit. Customer service, for the most part was good. Our issue was the beach lounging area for the VIP members. We prefer being on the beach instead of the pool. We have...More

    1  Thank tcmiller89
    Reviewed 2 days ago
    Amazing service

    We’ve been coming to Playacar Palace for a few years now and love the place. On our latest trip we came mainly to rest and recharge and that’s exactly what we did. We mainly like this resort because of its small size and amazing staff....More

    Thank Dave S
    Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

    Dear Dave S, It is with great pride that we receive your kind comments and learn about your amazing experience at Playacar Palace. We are pleased to know you found our services and quality up to your expectations, and that also Olivia, Paola, and Deysi,...More

    Reviewed 3 days ago
    Even Better This Time

    We've been to most Palace resorts for all-inclusive relaxation, but had not been back to Playacar since they had done a major remodel. The room upgrades were nice, a lot of new technology and finishes are beautiful. And they have again Upped their game on...More

    Review collected in partnership with this hotel
    Thank Worldtravel8437
    Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

    Dear Worldtravel8437, Thank you so much for providing your description of our staff and our servers. It is definitely a pleasure to know the experience has been adequate and well enjoyed with all the new features at our beautiful and enhanced Resort. thank you so...More

    Reviewed 4 days ago
    Not my fav but still a very nice place

    We went with a group of 12 so it was hard to get into the restaurants because they are all smaller restaurants. It’s not the resorts fault but the seaweed on the beach and in the water was overwhelming. We were told it’s a seasonal...More

    Thank Teri R
    Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

    Dear Teri R, Thank you for your preference and visit. It is certainly a pleasure to be able to exceed your expectations. Thank you for your understanding regarding the beach situation, as it is a completely natural event and we do have a committed team...More

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    123456…47
    Most Booked Properties in Playa del Carmen, Mexico
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    About
    Awards & Recognition
    Travellers' Choice2018 Winner
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Free Parking
    Beachfront
    Spa
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Breakfast included
    Hotel Amenities
    Room Service
    Free Parking
    Breakfast included
    Children Activities (Kid / Family Friendly)
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Business Centre with Internet Access
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Restaurant
    Spa
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Hot Tub
    Outdoor pool
    Details
    Price range
    US$384 - US$750 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Spa Hotel in Playa del Carmen
    #9 Top resorts Hotel in Playa del Carmen
    #10 Family Hotel in Playa del Carmen
    #11 On the Beach Hotel in Playa del Carmen
    #11 Luxury Hotel in Playa del Carmen
    #11 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    US$384 - US$750 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #9 Spa Hotel in Playa del Carmen
    #9 Top resorts Hotel in Playa del Carmen
    #10 Family Hotel in Playa del Carmen
    #11 On the Beach Hotel in Playa del Carmen
    #11 Luxury Hotel in Playa del Carmen
    #11 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    Add Photo Photos
    All photos (583) 583
    Full view
    Traveller (354)
    Dining (72)
    Pool & Beach (55)
    Room & Suite (46)
    Governor Suite (52)
    Superior Deluxe Room - Partial Ocean View (40)
    Amenities (18)
    Family and Play Areas (5)
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    Questions & Answers
    Ask a question
    See all 548 questions
    Gene O
    May 17, 2018|
    Answer
    Response from PR Manager P | Property representative |
    Dear Gene O, Concierge level rooms have guaranteed ocean view, located in the middle of the building through the third, fourth and fifth floor. I hope this information if helpful, I have sent you a private message... More
    0
    Votes
    Gene O
    May 9, 2018|
    Answer
    Response from PR Manager P | Property representative |
    Dear Gene O, Thanks for your interest in Playacar Palace, we will be happy to be honored with your preference for your next vacation, please note that the concierge level provides the following: Apple TV with WiFi... More
    0
    Votes
    BlueTB
    May 8, 2018|
    Answer
    Response from PR Manager P | Property representative |
    Dear BlueTB, Thanks for considering Playacar Palace for your next vacation, please take into consideration that we have a shuttle that leaves from Playacar Palace at 11:00 am and returns from Moon Palace at 5:00... More
    0
    Votes
    123456…183
    Room Tips
    "Loved the ground floor as it was convenient to everything but be prepared for two beds and no king."
    Read review
    "Almost all the rooms are ocean/pool view. All rooms have in room safe, drinks, beer, top shelf drinks."
    Read review
    "Spacious and comfortable."
    Read review
    "Ask for a high floor and balcony."
    Read review
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