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Playacar Palace

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4,186 Reviews from our TripAdvisor Community

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Showing 3,370: English reviews
Sault Ste. Marie, Canada
Reviewed 6 days ago NEW

Great hotel location. Wonderful beach - pool and pool area need upgrade! Food was awesome, staff was friendly. Resort credits are not worth it...prices are jacked up, so the 16% "tax" is essentially the real price anyway. Once renovations are complete we would consider returning due to its proximity to 5th Avenue. Overall a solid 4/5.

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Thank 4ZAGZ
Reviewed 1 week ago NEWvia mobile

One of the greatest beaches we've been at with beautiful water and awesome waves. If you are more pool people, we would rate this place average as the pool is decent but the swim up bar is always in the shade which makes it not welcoming. Mostly spent our time on the beach, which was wonderful and why we chose...

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Thank Michelle A
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Michelle A, We would like to express our gratitude for your kind words about your stay at Playacar Palace and the wonderful people that was involved in your vacation, we consider your review as a marvelous incentive for all our staff members and helps travelers to make a decision when choosing the perfect place for their next vacation on...

Madison, Wisconsin
Reviewed 1 week ago NEW

Had a wonderful week in paradise. we were able to use some of our credits on the romantic dinner at sunset as well as the couples massage. The pool bar staff were almost too good at keeping our cups full. Only complaint is the luna lounge. Music was bad and staff was unable to adjust. Made our fun evenings end...

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Thank mmbest2017
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you very much for sharing your candid comments and observations with us. As a high-end, all-inclusive resort we strive to provide our guests the very best in product and service so that when compared to other resorts we are considered head and shoulders above the rest. Of course, when examining carefully, one would be able to find small details...

Lodi, California
Reviewed 1 week ago NEW

Absolutely loved our stay here! The food is terrific and the staff is top of the line! The entertainment staff make it so fun-Abigail, Braulio, Rudolfo, Cain and more!! In the Luna bar, Gabriel is awesome! In the Lobby Bar-Oscar and Francisco are terrific! At the pool bar, very young, but super amazing-Alejandro! Lol! The wait staff are wonderful too-Elvia,...

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Helpful?
Thank sdcbwoods
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you for your kind comments, I will be sure that every member of the staff mentioned read your comment. Please, do not hesitate to contact me for any question or comment Hasta Pronto D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com

Provo, Utah
Reviewed 1 week ago NEW

We stay here only because my brother has a diamond membership and shares it with us. Our room was very nice with a double jacuzzi tub and ocean view. Several mornings I was up early enough to see some beautiful sunrises. Playacar definitely has a nicer beach than Moon Palace in Cancun. It is located right next to the Cozumel...

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Thank travelinpretzel
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you for taking a few moments to express your satisfaction during you stay, and also for your great recognition of Palace Resorts for providing you all the support that you needed. We will continue to provide our valuable guests with the splendid service that we are recognized for. Hasta Pronto D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com

Reviewed 1 week ago via mobile

This place was truly amazing! It was so much fun and there is so much to do! The staff was great, the service was great, everything was great! There was so much to do while you hang out it was super awesome! Wouldn't trade the experience for anything in the world! This place rocks!

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Thank Cheri F
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you very much, Cheri, for sharing your warm comments and kind recognition with the world on TripAdvisor. In reading your observations, I truly get the feeling that you adn yoru group had a great time with us, and that is perhaps the best indicator that my young women and men are doing their jobs with a warm professionalism. Cheri,...

Danville, Virginia
Reviewed 1 week ago via mobile

This place was a blast! So much to do while you are here and plenty to drink! Not only is the view beautiful but the rooms and hotel itself is as well. The staff here make the experience even more amazing than it already was!

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Thank _carltonfuqua
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

One of our goals is to make our valued guests feel welcomed from the moment that they arrive, and I am very pleased that we could make that important first impression on you to start your vacation off on the right note. This and many more of our refined gestures truly helped to make this your "best vacation ever." Thank...

Reviewed 1 week ago via mobile

This place was amazing! Such a great staff and an amazig time! Wpuldnt recommend anywhere but here! So many things to do while you are at the resort! And the food was delicious! Rooms and ciew were also very fabulous!

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Thank Tyler W
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

We are certainly glad to have made such a wonderful first impression on you with our staff and culinary quality. As your first taste of this region was with us, we feel that it is only correct to create a long-lasting impression on the experience, and I can say that all of us look forward to your return to continue...

Alameda, California
Reviewed 1 week ago

A combination of location, decor, beach, food quality, and overall vibe makes this our favorite Palace Resort. It's not the newest, biggest, or most expensive, but it still is our favorite. The only hiccup during our stay occurred when the elevator malfunctioned. We were on the 4th floor with a baby stroller so that was inconvenient. Overall an excellent resort...

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Thank James L
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

I thank you very much, James, for allowing us the opportunity to raise the bar on your vacation expectations. Expressions such as yours are very motivating for my staff and by you referring us to others makes us feel that we are doing things very well. I hope, James, that we will be honored with your presence once again, and...

Sonora, California
Reviewed 1 week ago

Second stay at Playacar Palace. This is a wonderful resort with a beautiful pool, beach, and rooms. Plenty of restaurants to choose from, lots of activities during the day and events at night. The location is two minutes from 5th Avenue where all the nightlife, shopping, and action is. Also, two minutes from the ferry to Cozumel. We came here...

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1Thank BuzzinaroundSandy
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Firstly, I wish to thank you very much for selecting Playacar Palace again as your vacation setting for your trip to Mexico. We are honored that you allowed us to demonstrate our friendly hospitality, and as you so rightly witnessed, cleanliness is a top priority for us. Thank you for taking the time to share your comments and observations with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $606 - $1,077 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Despegar.com, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
415 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south end of the resort on the upper level are quieter.”
  • Sand Suite # 103
  • Suite 337
  • Suite 337
  • Suite 337
  • Sand Suite #103
  • Suite 337
  • Suite 337
  • Suite 337
 of 5 bubbles UMNgrad97, 25 Mar 2017 | Read review
“Had troubles with the beds .. and room switching ..”
 of 5 bubbles frankbD5102RX, 24 Mar 2017 | Read review
“be a diamond member”
 of 5 bubbles travelinpretzel, 23 Mar 2017 | Read review
“Further away form the pier to avoid the late night noise from Senor Frogs next door.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles 515jennan, 20 Mar 2017 | Read review
5 of 5