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La Tortuga Hotel & Spa

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Traveller (1465)
Room & Suite (410)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(144 reviews)
“rooftop jacuzzi”(62 reviews)
“como como”(54 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star accommodation
All hotel details
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Rooms
Aug. 26Aug. 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,513)
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1,803 results
Traveller rating
1,203
431
105
39
25
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1,203
431
105
39
25
Show reviews that mention
All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubour honeymoonevery morningshort walk to the beachfifth avenue
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1 - 5 of 1,803 reviews
Reviewed 2 days ago via mobile

I stayed at La Tortuga Hotel & Spa for five days last week. The day we arrived they greeted us with a delicious cocktail. The place was very clean and all employees were very kind and helpful. One of my main concerns was keeping my...More

Thank Paola M
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded today

Dear Paola, Thank you for taking time to write about your experience in our boutique hotel. We are pleased to hear you enjoyed your stay here with us again and thank you for your preference. We have shared your kind words with our staff and...More

Reviewed 5 days ago

This was our third time staying here and once again, the staff steal the show. That doesn't mean that the hotel isn't comfortable or beautiful, it is, though a little worn around the edges. The rooms are comfortable; the pool area is a tropical dream;...More

Thank Parrish C
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 days ago

Dear Parrish, Thank you for taking time to write about your experience in our boutique hotel. We are pleased to hear you enjoyed your stay here with us again and thank you for your preference. We have shared your kind words with our staff and...More

Reviewed 6 days ago

What a lovely place. Two creative pools in the beautiful gardens. Superb breakfast. Excellent room. Best bartender in Playa del Carmen. Walking distance from everything you want. Fifth avenue, the beach, tenth avenue, restaurants that are just great.More

1  Thank BoqueteJerry
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 5 days ago

Dear Jerry, Thank you for taking time to write about your experience in our boutique hotel. We are pleased to hear you enjoyed your stay here with us again and thank you for your preference. We have shared your kind words with our staff and...More

Reviewed 1 week ago

My husband and I LOVE this hotel for honeymoon! The staff is incredibly kind and professional. The decor of the hotel is so cute and fun. Our room was perfect with everything we needed, including maintenance when I broke one of the chairs, lol. The...More

Thank Sayda M
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

Dear Sayda, Thank you for taking time to write about your experience in our boutique hotel. We are pleased to hear you enjoyed your stay here with us again and thank you for your preference. We have shared your kind words with our staff and...More

Reviewed 2 weeks ago via mobile

This place was an absolute oasis. It is right in the middle of town and so easy to get to everything but you would never know because when you walk through the doors to the hotel you feel like you are in a rain forest....More

Thank Alissa S
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

Dear Alissa, Thank you for taking time to write about your experience in our boutique hotel. We are pleased to hear you enjoyed your stay here with us again and thank you for your preference. We have shared your kind words with our staff and...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$73 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$73 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1465)
Room & Suite (410)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
sheila0131
May 25, 2018|
Answer
Response from LaTortugaG | Property representative |
Hello good morning, We are not exactly wheelchiar accessibly although our swim up rooms are on the ground floor there is a few steps to get to them and unfortunarly we dont have ramps.. Regards
0
Votes
Google Translation
neuwirth16
May 10, 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
January 25, 2018|
AnswerShow all 4 answers
Response from anabellebelle7 | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"It is worth paying more for the suites as they are very spacious and feel more luxurious"
Read review
"Loved our corner balcony with jacuzzi tub; we did not hear the Coco Bongo night noise at all really."
Read review
"I upgraded to the swim-up room this time, but it wasn't worth the extra cost."
Read review
"Get a swim up access or room with a patio/balcony. Worth the upgrade!"
Read review
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