We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

La Tortuga Hotel & Spa

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,297 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,692: English reviews
Start your review of La Tortuga Hotel & Spa
 Click to rate
Ottawa, Canada
Reviewed 5 days ago NEW

We had a very enjoyable stay at La Tortuga Hotel and the friendly and attentive staff had a lot to do with our positive experience, as they seem to go out of their way to make you feel comfortable and welcomed.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Manny A
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

San Jose, California
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I couldn't ask for a better place to stay. Close to everything, great management, and peaceful grounds to relax in. Happy hour at the bar was a revelation. Room was spacious but the bathroom needed updating.

Review collected in partnership with this hotel
 Report
Helpful?
Thank gregshambaugh
About Hotel's Favourite Review
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear much valued client, Thank you for taking time and writing about your experience at La Tortuga Hotel & Spa, we are extremely pleased to recieve your comments and to know that you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have...

Red Deer, Canada
Reviewed 1 week ago

Staff were very helpful and friendly . We would certainly visit and stay at the property again. The property is nicely located within walking distance to 5th ave and one block from Cocco Bongo. The property is safe and offers an appreciation get together at the bar. Nice to mingle with other travelers.

Review collected in partnership with this hotel
 Report
Helpful?
Thank rogowskir
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Chicago, Illinois
Reviewed 1 week ago

Just returned 3/12/17 after a four-night stay. Stayed in a standard plus room with balcony overlooking the pool. Highly recommend paying the small amount for the plus room overlooking the pool and not on the busy side of the street due to noise. Staff is very friendly. The only reason I am deducting a star is that the pool was...

 Report
Helpful?
Thank _dorilynn498
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

East Lansing, Michigan
Reviewed 1 week ago via mobile

Love this hotel. Close to the beach and everything. Rooms are comfortable. Pool is cool and unique. So glad I stayed here The restaurant Como Como is excellent, breakfast was good and staff were friendly

 Report
Helpful?
Thank yolove2travel
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client Thank you for taking the time to review La Tortuga Hotel & Spa, it is satisfying to hear about your good experience, and we are also pleased you enjoyed the food at our Como Como Osteria Mediterranea. Once again, thank you and we sincerely hope to have the opportunity and host you again at La Tortuga Hotel...

Reviewed 1 week ago

Found this hotel off of a discount site and enjoyed my three-night stay in March 2017. Manager and staff made me feel very welcome during my entire stay. They even put in some extra legwork to find stuff (and discounts) on activities to do for the group I was traveling with. I stayed on the bottom floor off of the...

 Report
Helpful?
Thank Brandon S
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Charlotte, NC
Reviewed 2 weeks ago

If you like a busy city experience this is a great location, close to shopping, fairly close to good beach clubs. The restaurant, Como Como which has a deal with the hotel to do free breakfast is fabulous food! The rooms are small, but that is probably typical of PDC. I used Expedia to book most of the rooms for...

 Report
Helpful?
Thank kim484
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Hello good morning, thank you for taking time and writing about our boutique hotel. As explained unfortunately when a third party is involved expedia.com the reservations go directly into our system from them, accordingly to what you have booked through their system. We kindly called for over an hour from our telephone to expedia to solution your problem, Our standard...

Toronto, Ontario
Reviewed 3 weeks ago

Awesome stay- heart of playa- easy to walk everywhere- beautiful room/bathroom with balcony overlooking pool. Great staff, bartender and front desk. Welcome snacks and cocktails on Friday night was fun. Amazing value for $

Review collected in partnership with this hotel
 Report
Helpful?
Thank catherinemC9174OP
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Cannes, France
Reviewed 3 weeks ago

Employees super. Very helpful. Breakfast people so nice. Bathrooms could do with facelift. Certain bedrooms little old fashioned, could also do with facelift. Hotel is very well placed, near coffee shops, restaurants and beach.

Review collected in partnership with this hotel
 Report
Helpful?
Thank U325LKcatherined
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Harlev, Denmark
Reviewed 4 weeks ago

Just returned after 10 wonderful days at this hotel in Mexico. We very much liked the location, because it was near to everything. We could enjoy the beach within 5 minutes walk and shopping possibilities as well. The staff at this hotel was extremely helpfull and their hospitality was excellent in general. A speciel thanks to Emanuel in the bar...

 Report
Helpful?
Thank hannelundquist2017
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Hello Lundquist Family, Thank you so much for taking time out to write about our boutique hotel. We are so pleased you enjoyed you stay here with us and we thank you for your preference. We sincerely hope to see you both back at La Tortuga Hotel & Spa soon. On behalf of management and staff we wish you all...

1,624 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1305)
Viewed
View from Room (47)
Viewed
Pool/Beach Area (278)
Viewed
Hotel & Grounds (208)
Viewed
Room/Suite (207)
Viewed
Dining (68)
Viewed
Business Centre/Function Rooms (4)
Viewed
Bathroom (37)
Viewed
Family/Play Areas (8)
Viewed
5:53
Videos (2)
Viewed
Other (446)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (176)
Viewed
Amenities (15)
Viewed
Beach (9)
Viewed
Pool (25)
Viewed
Dining (9)
Viewed
Standard Room (37)
Viewed
Standard Room with Terrace (50)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (143)
Viewed
Pool/Beach Area (45)
Viewed
Room/Suite (24)
Viewed
Family/Play Areas (1)
Viewed
Dining (39)
Viewed
View from Room (1)
Viewed
Hotel & Grounds (13)
Viewed
Bathroom (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.4 km away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#41 of 212 in Playa del Carmen
1,340 reviews
0.3 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#13 of 212 in Playa del Carmen
1,135 reviews
0.4 km away
Aventura Mexicana
Aventura Mexicana
#22 of 212 in Playa del Carmen
1,657 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
The Palm at Playa
The Palm at Playa
#24 of 212 in Playa del Carmen
1,242 reviews
1.0 km away
Hotel Casa Ticul
Hotel Casa Ticul
#57 of 212 in Playa del Carmen
820 reviews
0.4 km away
Soho Playa Hotel
Soho Playa Hotel
#33 of 212 in Playa del Carmen
432 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $123 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Despegar.com so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
40 questions
Ask a question

See all questions (40)

Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't park between the hotel and Quinta Avenida, even if there isn't a visible sign not to park or the curb is not painted yellow. We parked there for a few hours and the cops took the front plate away, so we had to pay a fine at the Transit office (which is an adventure in itself to find). At the Transit bureau, no one cared about the fact that there was no way to know that parking is not permitted in that particular area. This gives a terrible impression or the traffic regulations in this city.”
 of 5 bubbles 123mannya, 19 Mar 2017 | Read review
“Little difficult with carrying luggage upstairs. Warning when booking with booking.com as any corrections with rooms would not be honoured. Had a couple back out and room could not be reimbursed or we could not use money from that room to upgrade with hotel”
 of 5 bubbles rogowskir, 16 Mar 2017 | Read review
“Ask for a room that doesn't face Cocobongo.”
 of 5 bubbles kim484, 7 Mar 2017 | Read review
“Room towards the pool area”
 of 5 bubbles hannelundquist2017, 21 Feb 2017 | Read review
“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
5 of 5