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    La Tortuga Hotel & Spa

    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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    2017-12-25 2017-12-26
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    Savings alert: 24% below average rate

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    US$119
    US$101
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    Traveller (1361)
    Pool & Beach (366)
    Room & Suite (365)
    Overview
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “swim up room” (142 reviews)
    “beach club” (155 reviews)
    “rooftop jacuzzi” (60 reviews)
    Free Internet
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Rooftop Terrace
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    Dec 25Dec 26
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,426)
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    1,151 - 1,155 of 1,766 reviews

    Reviewed 23 March 2010

    La Tortuga is an oasis of low key tranquility. The courtyard and pool setting are stunning. The whole place is unpretentious, yet elegant. The staff was so friendly and helpful. Our room was spotless. The food in the hotel restaurant was fantastic. And the location...More

    Thank ErikChicago1
    Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 9 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 23 March 2010

    The Hotel Tortuga is a decent place and good value but definitely not one of the best in Playa. On the positive side + Staff: The front desk staff is very knowledgable and courteous, the bartenders are fun and generous, and the maid staff does...More

    1  Thank LnLranch
    Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 14 February 2017

    Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to...More

    Reviewed 23 March 2010

    I loved La Tortuga. I had never been to downtown Playa Del Carmen before, so I was relying on other Trip Advisor reviewers to help me determine whether this area would be safe and/or intimidating for me. I felt right at home at the hotel....More

    Thank travelllllllllllller
    Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 9 February 2017

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 22 March 2010

    Everyone on this board and playa.info was right: La Tortuga is AMAZING! My partner and I stayed here for four nights in March, and it met every expectation. We arrived late in the afternoon and reserved a couples massage at the spa that evening. After...More

    3  Thank thefanmyj
    Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 27 April 2016

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

    Reviewed 22 March 2010

    Just returned from La Tortuga, positives and negatives below: Positives – cleanliness and general hotel appearance (spot on) – impressed with the gardens especially. Your staff – all kind and genuine (and hard working) Rooftop solarium – superb for me and my partner as we...More

    2  Thank Flipsterlondon
    Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 27 April 2016

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Internet
    • Restaurant
    • Spa
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$89 - US$306 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #36 Spa Hotel in Playa del Carmen
    • #38 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 51
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, TravelClick, Hotwire, getaroom.com, Cancelon and TripOnline SA so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • La Tortuga Hotel And Spa ,
    • La Tortuga Hotel Playa Del Carmen ,
    • La Tortuga Playa Del Carmen ,
    • Hotel La Tortuga ,
    • La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (1361)
    Pool & Beach (366)
    Room & Suite (365)
    Dining (117)
    Hotel & Grounds (766)
    Bathroom (38)
    Family and Play Areas (9)
    Business Centre & Event Rooms (4)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Harrison K
    22 November 2017|
    AnswerShow all 2 answers
    Response from LaTortugaG | Property representative |
    Hello good morning, Thank you for your preference and for choosing La Tortuga Hotel & Spa as the destination for your upcoming holidays. Unfortunatley we must appologise, but we are unable to accept children under the age... More
    0
    Votes
    Google Translation
    sandie678
    16 October 2017|
    AnswerShow all 4 answers
    Response from La Tortuga H | Property representative |
    Standard Plus room has pool view and are on first and second floor. On ground floor there are swim up room with a terrace on pool.
    0
    Votes
    Patrick L
    24 August 2017|
    AnswerShow all 2 answers
    Response from La Tortuga H | Property representative |
    Good morning, we don't have any pass or discount for the gym. Kindest regards
    0
    Votes
    Room Tips
    "ROOM WITH A VIEW. Management upgraded us and opening doors to a sunshine morning among the trees was..."
    Read review
    "The rooms which have their entrance facing 10th Avenida tend to be more noisy in the wee hours after the..."
    Read review
    "Perfect if you want to stay close to the strip (Avenida 15), but out of the mass hotels."
    Read review
    "AC works really good, the room is a bit small and umm TV has almost all Spanish channels ."
    Read review
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