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Mahekal Beach Resort

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2,295 Reviews from our TripAdvisor Community

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Showing 1,790: English reviews
Washington DC, District of Columbia
Reviewed 2 weeks ago

Our first visit to Mahekal was for a week during Christmas vacation in 2012, before the resort was renovated and when the prices were significantly lower. We rented a beach view penthouse, which was spacious and nice. While we prefer adults-only resorts, the relatively few children were well-behaved. We did not return the following two years because the annual concert,...

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Helpful?
1Thank RRDC2016
Reviewed 2 weeks ago

Everyone could not have been more helpful. We were on half board and choose to have lunch at Feugo, which they give you credit from your plan to eat here. They have another restaurant that is included but since I was feeding 4 sons all over 18, they loved the calamari and burgers at Feugo. Enrique our waiter one day...

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Helpful?
Thank Kyle D
NYC
Reviewed 2 weeks ago

As a second time visitor it breaks my heart to give a negative review to the Mahekal, but after thinking it over again and again I must. Be forewarned that the Mahekal is under new management and it's all business and no service! Well, there may be service but on their terms only... My husband and I stayed at the...

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Helpful?
5Thank MissJetNyc
Karen S, Manager at Mahekal Beach Resort, responded to this review

Hi Miss JetNYC- Thank you for taking your time to write a review about the Mahakel Beach Resort. We appreciate your comments and take them very seriously. The Christmas meal is mentioned on our website and on all third party sites. It is a "Holiday Meal" and is the only time of the year we do a mandatory plate charge...

Scottsdale, Arizona
Reviewed 2 weeks ago via mobile

I recently booked a vacation thru Tourqouise reef group who specializes in authentic beach vacations and was delighted to have spent my Xmas on property at Mahekal! The authentic throwback accomodation has kept up with modern luxury in the most delightful ways with a modern day Mayan spa and expert massueses to gourmet dining experiences everyday to clean maid service...

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Helpful?
Thank con8186
New York City, New York
Reviewed 2 weeks ago

We headed back to Mahekal before the Holidays and we were happy to see Rogelio again and he took such great care of us again. Ignacio, the concierge and the rest of the staff are so helpful and warm and this is why we came back a second time.

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Thank KC0923
Albany, New York
Reviewed 3 weeks ago

We are grateful for the week we spent over Christmas. We ended up with wonderful ocean front 2nd floor on end of property. The staff was excellent, always ready with Hola and a smile to make us feel special. They work hard, with long hours but always seem to be genuinely enjoying the moment. Angel G became our friend throughout...

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1Thank Beth S
Minneapolis, Minnesota
Reviewed 3 weeks ago

Beautiful resort. Wonderful staff. Very tropical. Really enjoyed the infinity pool area. Never had a problem at any of the pools or beach getting a chair, even in the mid afternoon. Beach area was a little crowded and not as expansive as Tulum or Cancun but that is not the resorts fault, that is how the beaches are in Playa....

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Helpful?
Thank Michelle L
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear Michelle L- Thank you for your review of Mahekal Beach Resort and for vacationing in Playa del Carmen. We are happy you and your family had a nice holiday at our beach resort. Our future guests will benefit from your review: tips on the best beach rooms, our infinity pools, how the beach expands and collapses (this is a...

Indianapolis, Indiana
Reviewed 3 weeks ago

Mahekal has been our Christmas destination for 6 years running, and we are traditionalists when assessing the changes made each year. Last year were the biggest changes in a generation (we recall Shangri-La), with new reception area, game room, pools and bars, as well as upgraded palapas. This year the changes are more subtle - MUCH better Wi-Fi, a new...

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Helpful?
Thank RiBrown74
Karen S, Manager at Mahekal Beach Resort, responded to this review

Dear RiBrown74- Thank you for returning to Mahekal Beach Resort year after year at Christmas. We value your business and loyalty to our beloved resort. We appreciate you have noticed and like the changes we have made year after year. We have tried to improve the resort while still maintaining the laid back vibe of the old Shangri-la days. Yes,...

Kolkata (Calcutta), India
Reviewed 3 weeks ago via mobile

The property and staff are wonderful ,, loved it , special thanks to Dominique at the dive shop , spa staff and especially Rogelio at las olas for making it so memorable, also David at the front desk n Denise at the concierge,,, much love to all you guys !! Adios

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Helpful?
Thank Aayush2911
SocialMahekal, General Manager at Mahekal Beach Resort, responded to this review

Dear Aayush2911, Thank you for taking the time to shre your experience with future travelers! It is a great pleasure to learn you enjoyed your stay and our staff helped in making memorable. I hope to welcome you back soon! Best Regards! Julian Smaldoni Managing Director

Reviewed 4 weeks ago via mobile

Just spent a magical week here to celebrate my 50th birthday. We've been coming to Playa for years, and have always vowed to stay here someday as we strolled by on the beach. SOOO glad we did, I will never stay anywhere else in Playa again! This resort is relaxed, authentic and so comfortable, but what sets it apart from...

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1Thank Janice W
SocialMahekal, General Manager at Mahekal Beach Resort, responded to this review

Dear Janice W, Thank you for gave us the opportunity to be part of your history and celebrate your 50th birthday with us! Congratulations! We are happy to read about your positive experience and we are working on the music selection at the Restaurants. Sending you best regards from Paradise, Julian Smaldoni Managing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $300 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#17 Family Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Mahekal Beach Resort staff and other travellers.
148 questions
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Los Angeles, California

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Questions? Get answers from Mahekal Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at the map. There is a very lush "jungle" section, a beautiful garden and other units closer to the beach. They are ALL nice.”
 of 5 bubbles 925Calimom, 14 Jan 2017 | Read review
“If you want quiet, choose a room with view to the garden.”
 of 5 bubbles Y3957KQamandag, 11 Jan 2017 | Read review
“Top floor palapas with ocean views can't be beat!”
 of 5 bubbles mahrinahs, 6 Jan 2017 | Read review
“Check your room location on the map. Treehouse palpa room was large and really nice but very far from beach at back of resort.”
 of 5 bubbles cOrr145, 6 Jan 2017 | Read review
“Check Schedule For Events and Plan Room Location Accordingly.”
 of 5 bubbles scottnjenkline, 6 Jan 2017 | Read review
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