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See all 215 hotels in Playa del Carmen

Gran Porto Resort

10,332 reviews
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Traveller (6048)
Pool & Beach (1241)
Room & Suite (1052)
Overview
  • Excellent68%
  • Very good21%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“il pescatore”(348 reviews)
“sushi bar”(339 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Reviews (10,332)Write a Review
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7,397 results
Traveller rating
4,577
1,675
559
352
234
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LanguageEnglish
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4,577
1,675
559
352
234
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All reviewsil pescatoremaria's restaurantsushi barsports and entertainmentocean frontfishing boatssand bagsjunior suitestandard roombike tourentertainment staffmayan coffeekids clubwater aerobicsfifth avenueour waiterspecial thanks
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1 - 5 of 7,397 reviews
Reviewed yesterday via mobile

The staff were so wonderful. Very friendly and accommodating. The room was nice and very clean. The hotel was in the midst of some renos but we hardly noticed. The Porto is very handy to 5th avenue for shopping and the ferry to Cozumel. A...More

Thank Michele G
Reviewed yesterday

The hotel have been into a renovation, the rooms are fantastic, from the new concept Panama Jack, I love the new stile and design. the beach it is great, the facilities over the pool, they have a new restaurante Sushi Bar super cool and the...More

Thank Gise2084
Reviewed 2 days ago

stayed at Gran Porto for a week in January on an all inclusive basis. The hotel is recently refurbished but would class as good 3 star resort. We upgraded on arrival to ground floor room with beach access and cabana but also access to Royal...More

2  Thank Sarah201552
Response from silvestrevazquez, Gerente General at Gran Porto ResortResponded yesterday

Dear Sarah201552, We would like to thank you for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us and letting us know you enjoyed your holiday and also, that you enjoyed the facilities of our...More

Reviewed 2 days ago via mobile

This was just a fabulous hotel. Juan was especially helpful. We called to the hotel and they didn't have a shuttle available but he made sure to help us get a ride to the hotel and greeted us at the door. He even remembered me...More

Thank Patty S
Response from silvestrevazquez, Gerente General at Gran Porto ResortResponded yesterday

Dear Ms. Patty S, We would like to thank you for taking the time to share your impressions regarding your recent stay in Gran Porto Resort and letting us know your kind comments and how incredible your holiday was. Thank you for mentioning the attentiveness...More

Reviewed 4 days ago

This was our first family trip. There were 11 of us total. The staff was very personable and made us and our children feel comfortable. Shout out to Abraham and Ceaser for taking the extra time to get to know us! This was the best...More

Thank avria09
Response from silvestrevazquez, Gerente General at Gran Porto ResortResponded 3 days ago

Dear avria09, Thank you very much for sharing your valuable feedback. We are truly glad to read that you and your family fully enjoyed your holiday and thank you very much for mentioning the attentiveness of our staff members. It will be a pleasure to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Concierge
Banquet Room
Multilingual Staff
Babysitting
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$228 - US$432 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$228 - US$432 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6048)
Pool & Beach (1241)
Room & Suite (1052)
Dining (497)
Hotel & Grounds (3600)
Bathroom (61)
Family and Play Areas (43)
Business Centre & Event Rooms (31)
Questions & Answers
Ask a question
sungirl11Westbank
13 January 2018|
AnswerShow all 2 answers
Response from Jennifer M | Reviewed this property |
The dress code for the Italian restaurant, which was the most upscale and requires reservations, was “resort casual”. In our party, women wore dresses and open toed sandals and men wore shorts with collared sport shirts or... More
1
Vote
Linda R
9 January 2018|
AnswerShow all 2 answers
Response from Linda R |
Thank You very much... that is very helpful. Linda
0
Votes
Lynne M
9 January 2018|
Answer
Response from Gorrell |
Just ladders, not stairs
0
Votes
Room Tips
"Ground floor with beach access and own beach cabana"
Read review
"if your room is near construction or not renovated as for a newly renovated room"
Read review
"Upgrade to Beachfront Walkout"
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"BAD SERVICE. Call the hotel and make sure you have email from them, what room do you get. if not you will pay..."
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