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Gran Porto Resort

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9,379 Reviews from our TripAdvisor Community

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Showing 6,727: English reviews
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Macomb, Michigan
Reviewed today NEW

George S. Just returned from two glorious weeks. Love this place. The employees are much of the success of Gran Porto. They are always pleasant friendly and have always exceed your expectations, Some of the outstanding employees are Teresa, Jose, Pablo,Jesus and Miguel of the wait staff. Also the staff in the restaurants Captains Enrique, Hector,as well as Jesus, Mario,...

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Helpful?
Thank Lisa S
Vancouver, Canada
Reviewed 2 days ago NEW

As with every previous trip we were greeted by our second family. We stayed in a Junior Suite Ocean Front on the second floor, the room was immaculate and the views were beautiful. As our room was over the beach (which is in the works of being refurbished) we had no issues with noise. The food was unbelievable as well...

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2Thank jfran10
Reviewed 2 days ago NEWvia mobile

I love the hotel and tons of things to do and Cesar for the sports and entertainment stuff was a lot of fun and helpful! He was very welcoming. Im enjoying my stay here and will for sure come back in the future!!!

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Thank Magdalena C
Reviewed 2 days ago NEWvia mobile

best resort ever !!!!!!! super close to the beach and beautiful pool !! the staff is amazing & including cesar from entertainment staff !! the food and atmosphere is wonderful and the perfect destination place to bring your family. 5+ stars!!!

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Helpful?
Thank Macie C
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Ms. Macie C, We would like to thank you for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us and letting us know how amazing your holiday was! It will be a pleasure to share your kind comments with Cesar! We are already looking forward to the opportunity of...

Reviewed 2 days ago NEWvia mobile

Having an amazing time so far and don't want it to end! The staff is amazing ecspeacially the entertainment staff. Cesar is great with the guest and knows how to get them excited for activities. Aronza is very interested in making people get more involved and Eric and really good at what he does. I would recommend this resort for...

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Helpful?
1Thank Madelyn C
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Ms. Madelyn C, We would like to thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. It is amazing to know that you had such a great time with us and that our staff went above and beyond to provide you with a remarkable service. It...

EAGLE POINT
Reviewed 2 days ago NEWvia mobile

Location is perfect! Located on the beach. The shopping street (5th Avenue) is 2 short blocks away. You can walk to the ferry to go over to Cozumel or walk to the bus and go to Cancun for a football game. The resort hosts different events for kids and adults such as a bike tour, kayaking, tequila history/tasting, nightly entertainment...

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1Thank DONNA C
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Ms. DONNA C, Thank you very much for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us. We are very happy to know you had a wonderful holiday with us and that you fully enjoyed our great services and fun activities as well as our privileged location here in...

Reviewed 3 days ago NEW

All of the staff were incredible. Your well being and enjoyment is definitely their top priority. Housekeeping kept the room very clean for the duration of my stay. Restaurant staff was very polite. Front desk workers helped eliminate small issues quickly such as a broken safe. The entertainment staff was awesome! Cesar and Manuel are very outgoing and truly want...

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Helpful?
Thank Carli O
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Ms. Carli O, We would like to thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are truly happy to read that you had such a wonderful time with us and to know that our staff went above and beyond to provide you with a...

Temple, Texas
Reviewed 3 days ago NEW

Pascuala Baak provided nightly turndown service in our suite. She was kind and courteous and her rose petal designs/messages were beautiful. My husband and I were celebrating our third anniversary and the hotel sent wine/champagne and desserts to our room the first two nights of our stay.

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Thank Avery G
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Avery G, Thank you very much for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us and letting us know how incredible was your past holiday. We are truly happy to read that our staff provided you with such a remarkable service and it will be a pleasure to...

Goodyear, Arizona
Reviewed 3 days ago NEW

This was my first visit to Playa Del Carmen. My family and I enjoyed our stay last fall at Gran Porto, however we will most likely not return to this hotel in the future. We usually stay at luxury resorts and this one did not meet our expectations. The pros: very convenient to shopping (walking distance), attentive staff, nice pool,...

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Helpful?
Thank Rockysg
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Rockysg, Thank you very much for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. It is truly important for us to let you know that all of our guest's comments and observations are taken very seriously, as it is what helps us improve our service standards. Please, rest...

Reviewed 4 days ago NEWvia mobile

We recently returned to the Gran Porto after visiting 2 yrs before; we were very impressed with the improvements. Our concierge Maria Puente was amazing. She was helpful, friendly, courteous, and made us feel welcome. Everywhere we went we were treated with a friendly manner; they know how to make you feel special. Our favorite waiter Eduardo (Amabigel) Jorge took...

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Helpful?
Thank Francoise-email
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Francoise-email, We would like to thank you for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us and letting us know that you granted us with the opportunity of hosting you for a second occasion. We are truly happy to read you had an amazing holiday with us and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $257 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Gran Porto Resort staff and other travellers.
618 questions
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MILLSTONE NJ
6 months ago

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Questions? Get answers from Gran Porto Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Paying a little extra for an ocean front room is definitely worth it.”
  • Ocean view from a second floor room
 of 5 bubbles carlio164, 25 Mar 2017 | Read review
“Rooms overlooking the pool and nighttime stage are loud until about 10 p.m. The ocean view master suite was well worth the price.”
 of 5 bubbles 760averyg, 25 Mar 2017 | Read review
“Rooms above the lobby get loud with evening entertainment.”
 of 5 bubbles 596ae, 21 Mar 2017 | Read review
“None of the rooms here are safe or quiet, but the standard rooms look like dungeons. No windows, small, dark and smell like mildew.”
 of 5 bubbles M3518BOsharons, 21 Mar 2017 | Read review
“pool front has an ocean view. we were in room 115 (it is a louder room but, good location)”
 of 5 bubbles melissa874, 20 Mar 2017 | Read review
5 of 5