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Viva Wyndham Maya

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6,426 Reviews from our TripAdvisor Community

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Klingenthal
Reviewed 31 December 2014
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2Thank MirjamDennis
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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London, United Kingdom
Reviewed 31 December 2014

I'm British and travelled to Viva Wyndham Maya 19th November till 30th November 2014 with my mother. Our first experience once landing in Mexico was a 1 hour queue to passport control and then another hour to get through Customs, all in it took just over 3 hours from getting off the plane to getting to the hotel. The airport...

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3Thank Kerri W
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for publishing your review on TripAdvisor and sharing your experiences with other travelers. Your positive comments in regards to our entertainment team and the friendly service offered by our staff are greatly appreciated. Your experience and the information you are also providing in your review will help us to continually improve our services. Thank you once...

Reviewed 30 December 2014
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4Thank paulitagarrido
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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San Luis Potosi, Mexico
Reviewed 29 December 2014
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3Thank Moises0382
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Conegliano, Italy
Reviewed 29 December 2014
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1Thank 1chiara87_
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Pistoia, Italy
Reviewed 29 December 2014 via mobile
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3Thank LucaPT86
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Cambrai, France
Reviewed 29 December 2014
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2Thank JEAN MARIE B
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Reviewed 28 December 2014
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Thank Fabrizio M
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Quebec City, Canada
Reviewed 27 December 2014
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6Thank zorin10
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Venado Tuerto, Argentina
Reviewed 27 December 2014
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8Thank hernan4614
VivaWyndhamMaya, Director General at Viva Wyndham Maya, responded to this review
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $227 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Priceline, Despegar.com, Hotwire, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Viva Wyndham Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
878 questions
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Cordoba, Argentina
feedbackma Playa del Carmen, Mexico Property representative
Helpful answer
4
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Estimado Edgardo,

Ante todo les damos las gracias por haber escogido Viva Wyndham Maya como destino para sus vacaciones.

La asignación de la habitación depende primero de la categoría de habitación que usted haya reservado y segundo de la disponibilidad a su llegada. En el caso que usted tiene algunas preferencias personales acerca la ubicación de su habitación usted nos puede contactar por email. De esta forma podemos completar la información de su reserva con sus preferencias personales y tomarlas en cuenta al momento de asignar la habitación. Cabe mencionar que no podemos garantizarlo ya que, como antes mencionado, todo depende de la disponibilidad a su llegada. Sin embargo tenga por seguro que haremos todo lo posible para respetarlas.

Le informamos que cada una de nuestras habitaciones cuenta con el servicio adicional de la caja de seguridad. Al momento de registrarse en la recepción a su llegada usted puede optar por este servicio con un cargo adicional de $2.00 USD o $25.00 MXN (tipo de cambio actual) por día.

Agradecemos su atención y quedamos a sus órdenes para cualquier aclaración.

Saludos cordiales,

Gerente General

Viva Wyndham Maya

over a year ago
Venice, Italy
feedbackma Playa del Carmen, Mexico Property representative
Helpful answer
1
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Gentile ospite,

Nell' hotel si accettano le seguenti carte di credito: Visa, American Express, MasterCard. La informiamo che vi è un servizio bancomat di dollari americani all'interno dell'hotel Viva Wyndham Maya. Viva Wyndham Maya si trova all’interno del complesso di Playacar a soli 3 chilometri dal centro di Playa del Carmen. In centro a Playa Del Carmen puó trovare diversi Bancomat dove prelevare pesos messicani. In Riviera Maya é possibile pagare ovunque in dollari americani o pesos messicani. Viva Wyndham Maya dispone di una cassa di cambio dove Le sarà possibile effettuare il cambio valuta da euro a dollari/pesos messicani o da dollari a pesos messicani .

Vi informiamo che come misura preventiva contro le zanzare e altri insetti Viva Wyndham Maya procede regolarmente con la fumigazione delle camere e della struttura. Le camere a disposizione degli ospiti sono fornite di zanzariere scorrevoli per il vostro comfort. La preghiamo di notare che non possiamo comunque garantire l’assenza di zanzare nelle aree e vi consigliamo di utilizzare repellenti contro le zanzare.

Saremmo onorati di potervi accogliere nel nostro Resort e offrirvi una vacanza memorabile.

Cordiali Saluti,

Direttore Generale

Viva Wyndham Maya

4 months ago Google Translation
Meaford, Canada
7 months ago
feedbackma Playa del Carmen, Mexico Property representative
Helpful answer
2
Votes
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Dear Client,

We kindly inform you that the Superior rooms at our Resort do not have a mini fridge. Our Deluxe rooms do have a mini fridge in the room but do not contain any beverages. However our Resort does offer 24 hours of Food & Beverage services at the different Bars and Restaurants.

Thank you for your attention and we look forward to welcoming you to our Resort.

Kind regards,

General Manager

Viva Wyndham Maya

7 months ago Google Translation
napoli
feedbackma Playa del Carmen, Mexico Property representative
Helpful answer
1
Vote
Not as helpful

Gentile Cliente,

Grazie per aver scelto Viva Wyndham Maya come destinazione per il Suo Viaggio di Nozze.

Il pachetto di Luna di miele gratuito, che parte da un minimo di 4 giorni e 3 notti, è valido per coppie sposate da non oltre nove mesi dalla data di arrivo. Questo pacchetto include i seguenti servizi:

Upgrade a una camera di categoria superiore in base alla disponibilitá dell’hotel, check-in anticipato e late check-out in base a disponibilità, prima colazione in camera il giorno dopo l’ arrivo, una bottiglia di spumante, un cesto di frutta, un piatto di formaggi e salumi, una foto ricordo, due T-shirts, 10% di sconto presso il Viva Vacation Club, il 10% di sconto presso Renova Spa, oltre al servizio in all inclusive. Per usufruire di tale pacchetto è obbligatorio presentare una copia del certificato di matrimonio all'arrivo presso il desk del ‘Servizio Assistenza al cliente’.

La preghiamo di inviare una mail direttamente al nostro ‘Servizio Assistenza al cliente’, che si occuperá di aggiungere il pacchetto di Luna di Miele alla vostra prenotazione. Dal momento che il regolamento di TripAdvisor non ci permette di pubblicare il nostro indirizzo di posta elettronica, Le inviaremo un messaggio privato con l’indirizzo mail del nostro ufficio ‘Servizio Assistenza al cliente’ che risponderá dettagliatamente a tutte le Sue domande e dubbi.

Cordiali Saluti,

Direttore Generale

Viva Wyndham Maya

1 day ago Google Translation
feedbackma Playa del Carmen, Mexico Property representative
Helpful answer
0
Votes
Not as helpful

Cher Client,

Nous vous remercions sincèrement pour avoir considéré l’hôtel Viva Wyndham Maya pour vos prochaines vacances.

Nous vous prions de bien vouloir nous contacter afin de joindre votre requête concernant la chambre à votre réservation. Nous vous informons que toutes les demandes concernant les chambres sont sujettes à disponibilités néanmoins le maximum est mise en œuvre afin de satisfaire nos clients.

Etant donné que TripAdvisor ne nous permet pas de divulguer des coordonnées personnelles dans nos réponses, un message privé vous sera envoyé avec notre adresse e-mail.

Nous restons à votre entière disposition.

Cordialement,

Directeur Général

Viva Wyndham Maya

2 months ago Google Translation

See all questions (878)

Questions? Get answers from Viva Wyndham Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a ocean view room and stay away from the garden rooms as they are very loud due to the entertainment. Room 2200 was fantastic”
66shirley, 15 Apr 2017 | Read review
“Building 3 is farthest from the action with not much for views but it is quiet.”
JWeibel, 8 Apr 2017 | Read review
“Smaller resort so everything is close”
cmeloche, 5 Apr 2017 | Read review
“First or second floor is better to view & stay away from animals.”
470np, 26 Mar 2017 | Read review
“ask for 3rd floor (highest avail) for views or near the adult pool for new rooms”
  • beautiful sunsets
marchbreakneeded, 25 Mar 2017 | Read review
5 of 5