We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/07/2017 04/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Caracol Suite Hotel

    Av. 10 entre 24 y 26, Playa del Carmen 77710, Mexico
    Save
    Best prices for your stay
    03/07/2017 04/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (22)
          Room & Suite (100)
          Pool & Beach (1)
          Excel Sense Playacar Boutique Hotel
          169 reviews
          #138 of 209 hotels in Playa del Carmen
           
          Hotel Plaza Playa
          481 reviews
          #66 of 209 hotels in Playa del Carmen
           
          Playa38 Hotel Boutique
          7 reviews
          #151 of 209 hotels in Playa del Carmen
           
          Apart Hotel Casaejido
          589 reviews
          #37 of 209 hotels in Playa del Carmen
           
          Overview
          • Excellent37%
          • Very good23%
          • Average16%
          • Poor7%
          • Terrible17%
          Travellers talk about
          “budget hotel” (2 reviews)
          “third floor” (2 reviews)
          “top floor” (2 reviews)
          Free Wifi
          Air Conditioning
          Beachfront
          Non-Smoking Rooms
          Restaurant
          Suites
          Bar/Lounge
          Kitchenette
          Wheelchair Access
          Business Centre
          Shuttle Bus Service
          3.0 Star Hotel
          All hotel details
          Excel Sense Playacar Boutique Hotel
          169 reviews
          #138 of 209 hotels in Playa del Carmen
           
          Hotel Plaza Playa
          481 reviews
          #66 of 209 hotels in Playa del Carmen
           
          Playa38 Hotel Boutique
          7 reviews
          #151 of 209 hotels in Playa del Carmen
           
          Apart Hotel Casaejido
          589 reviews
          #37 of 209 hotels in Playa del Carmen
           
          {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
          Rooms
          Jul 3Jul 4
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "3e4a55533bb2431d82955a2dc8bd404d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1999383,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":7,"year":2017},"checkout":{"day":4,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"3e4a55533bb2431d82955a2dc8bd404d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Caracol Suite Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjNlNGE1NTUzM2JiMjQzMWQ4Mjk1NWEyZGM4YmQ0MDRkIiwiQUlLIjoiZTk4NjcyMDQ2OTEyNDkzYTg4MmE0MWI3NGMzNjk0OTQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/07/2017", "checkOut": "04/07/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{}}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (114)
          Traveller rating
          Traveller type
          Time of year
          Language
          There are newer reviews for Caracol Suite Hotel See the most recent reviews

          11 - 15 of 114 reviews

          Reviewed 25 January 2016

          I made the mistake of pre-booking this hotel and paying what I think turned out to be way over the odds at 1000MXN a night. The rooms are tired and dusty, although the shower was ok. The roof had a leak in the hallway right...More

          Thank HelenOnTour79
          Reviewed 1 January 2016 via mobile

          This place is pretty special! Really you should only consider it as a last resort or if they're offering the room very cheaply. For me it was the former. I was staying in Playa over new year and hadn't booked anywhere and this was the...More

          Thank CSPET
          Reviewed 13 December 2015

          If you want value for your money stay away from this place. Bathroom is all moldy. The sheet looked as somebody slept there already. We asked them to change them, the nice girl at the reception said yes but when we came back a couple...More

          Thank Janez Z
          Reviewed 15 February 2015 via mobile

          Service was fantastic that's the only reason for the one. Everyone especially the lady at front desk is so helpful upbeat and made a horrible situation bearable. Hotel is in dire need of updates and repair. Towels, sheets, walls, curtains stained. No water pressure at...More

          1  Thank jupata
          Reviewed 5 April 2014 via mobile

          I arrived on March 28th and supposed to stay until April 6th. Well everything was going fine except starting the night of April 4th. Arrived to hotel from night time excursion at Xplorer and found that hotel is closed and all my stuff have been...More

          3  Thank Andre V
          Excel Sense Playacar Boutique Hotel
          169 reviews
          #138 of 209 hotels in Playa del Carmen
           
          Hotel Plaza Playa
          481 reviews
          #66 of 209 hotels in Playa del Carmen
           
          Playa38 Hotel Boutique
          7 reviews
          #151 of 209 hotels in Playa del Carmen
           
          Apart Hotel Casaejido
          589 reviews
          #37 of 209 hotels in Playa del Carmen
           
          About
          Amenities
          • Top amenities
          • Beachfront
          • Restaurant
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Shuttle Bus Service
          • Business Centre with Internet Access
          • Room amenities
          • Air Conditioning
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$32 - US$105 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #92 On the Beach Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Kitchenette
          • Number of rooms
          • 20
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotwire, Hotels.com, Cheap Tickets, Priceline and HRS so you can book your Caracol Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Caracol Suite Hotel Riviera Maya/Playa Del Carmen, Mexico
          Add Photo Photos
          Traveller (22)
          Room & Suite (100)
          Pool & Beach (1)
          Hotel & Grounds (39)
          Nearby
          Sponsored by:
          Be Playa Hotel
          560 reviews
          .04 km away
           
          Soho Playa Hotel
          456 reviews
          .04 km away
           
          Koox Downtown Family Boutique Hotel
          94 reviews
          .03 km away
           
          Aventura Mexicana
          1,725 reviews
          .08 km away
           
          Nearby Restaurants
          Mar de Olivos
          424 reviews
          .08 km away
          Sushi Club
          1,102 reviews
          .03 km away
          Byblos
          274 reviews
          .07 km away
          La Vagabunda
          2,926 reviews
          .10 km away
          Nearby Attractions
          Riviera Art Gallery
          78 reviews
          .17 km away
          Caminarte
          10 reviews
          .13 km away
          Absolute Adventure Mexico
          342 reviews
          .19 km away
          Exploratours
          517 reviews
          .25 km away
          Questions & Answers
          Get quick answers from Caracol Suite Hotel staff and past guests.
          Note: your question will be posted publicly on the Questions & Answers page.
          Posting guidelines
          Submit
          Room Tips
          "Lower levels since no elevator, in our experience ground level best"
          Read review
          "#18 or 20 are on the top floor, lots of stairs but roof access"
          Read review
          "The room straight from reception has a huge bed."
          Read review
          "Make sure you get a room looking at the stree view, they have a nice balcony where you can eat your meal..."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing