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Paradisus Playa del Carmen La Perla

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7,365 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,115: English reviews
Reviewed 6 days ago NEWvia mobile

We could not have asked for a better resort to stay at! Everything is incredible...the food, service, entertainment! A special thanks to Juanma for taking THE BEST PHOTOS. My boyfriend surprised me by proposing to me on the beach during a photo shoot. Juanma captured all of the amazing moments. He made us feel so special and stayed overtime to...

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Helpful?
Thank Krystina K
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Krystina K, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Toronto, Canada
Reviewed 6 days ago NEW

We travelled in early November and like most, save for a vacation to treat ourselves...wow, this resort sure hit the mark and then some. From the moment we arrived, to the minute we left, we had an experience that was more than value for our money. Accomodation, meals and service was second to none and the staff, well...trememendous! If your...

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Helpful?
Thank trevorf671
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear trevorf671, It was a pleasure to be the host of your getaway at Paradisus Playa del Carmen. We are truly happy that you enjoyed the LUXExperience® experience which consists in awesome suites, delicious food and professional staff every day of your stay. We would certainly be glad to have you back for another round of a wonderful stay. Please...

Reviewed 1 week ago NEW

we visited this place a year ago and again this december, love it! from check in experience to check out experience everything was lovely. staff is extremely attentive and friendly, very helpful with absolutely anything. our room was spotless every day thanks to our cleaning girl, turn down service is a plus. I also love that they have a separate...

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Helpful?
Thank Valentina A
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Valentina A, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you...

Atlanta
Reviewed 1 week ago NEW

We recently went and did the Adults Only - Butler service for a group of 12 girls for my friend's 40th. It was amazing - Not only were all the dining options immaculate and high quality but the service of having a butler service at your fingertips was so userful. Hint: Call and ask for Daniel in hospitality at least...

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Helpful?
Thank travelbug73
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Toronto, Canada
Reviewed 1 week ago NEW

I stayed with a group of friends for 5 nights which was perfect. It was a true all-inclusive in terms of food, drink and service. We stayed in the adults only section and payed for the Royal Service upgrade and it was worth every penny- the service, location and your own heated pool and beach area were fantastic. The food...

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Helpful?
Thank TorontotravelAndrea
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear TorontotravelAndrea, It was a pleasure to be the host of your getaway at Paradisus Playa del Carmen. We are truly happy that you enjoyed the LUXExperience® experience which consists in awesome suites, delicious food and professional staff every day of your stay. We would certainly be glad to have you back for another round of a wonderful stay. Please...

Reviewed 1 week ago

We went on a couples getaway for 7 days. We arrived in the evening, at check in you are welcomed with a glass of champagne, and escorted to your room. The room service was great, the staff was very attentive to all our needs, the mini bar was always restocked. The food was excellent, various restaurants to choose. It was...

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Helpful?
Thank Dalia H
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Dalia H, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Reviewed 1 week ago via mobile

We stayed 5 nights at La Perla (no royal service). The junior suite is nice enough, although there's only a tub (no jets). (In fact there's no jacuzzi anywhere on the property other than in the Spa). Cons: The pool is not relaxing at all! There's loud music (electronic and techno) blasting almost all of the time. This spurs on...

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1Thank MCMGirl
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear MCMGirl, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you...

New York City, New York
Reviewed 1 week ago

Had a great time at this resort. I have been to probably 15 all-inclusives. Service is good and people are friendly. Food is good. Resort is clean and new. Walls are a little thin and and some of the food is a little salty. You have to make reservations at the restaurants, a mild chore. Overall, I recommend this resort...

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Helpful?
Thank F B
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear F B, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

Hamilton, Canada
Reviewed 1 week ago

My husband and I stayed at La Perla the last week of November. We have traveled to numerous Caribbean destinations and this hotel was the best we have ever stayed in. The check in was okay, nothing to writ home about. The staff were there to check you in and give you your room keys. Our room was on the...

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Helpful?
Thank Patricia Lyn S
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Patricia Lyn S, We appreciate you have taken the time to share such an amazing review about your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely...

Reviewed 1 week ago via mobile

We visited this wonderful country for the final part of our honeymoon and everything that we found in the hotel was great. We were staying at the royal service area and we felt all the time very happy and content because everyone was always checking on us, on the beach, int he swimming pool, at the restaurant... the only bad...

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Helpful?
Thank Maria A
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Maria A, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna ($). Try a different menu every night with 14 restaurants and 16 bars. Popular dining options include Japanese, South American, Mediterranean, Mexican cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. 24-hour room service. The Cancun International Airport is 45 minutes from the Paradisus Playa Del Carmen La Perla. The shopping district of Playa Del Carmen, including tourist favorite 5th Avenue, is a 20-minute walk. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $467 - $1,277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, BookIt.com, Prodigios Interactivos SA, Travelocity, Odigeo, Hotels.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
693 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No real tips, they are all probably good, didn't require the Royal Service. We had a junior suite and found it to be large enough. We didn't spend a lot of time in the room, wanted to enjoy the resort and beach. ”
 of 5 bubbles cindysX3485QS, 10 Dec 2016 | Read review
“We were on the 2nd floor and did not have any issues with noise. They send you a dinner reservation list in advance of your arrival.”
 of 5 bubbles LMVtravel, 8 Dec 2016 | Read review
“Swim Up is Awesome!!”
 of 5 bubbles , 8 Dec 2016 | Read review
“None everything was great.”
 of 5 bubbles kais638, 7 Dec 2016 | Read review
“Get a swim out suite if you can. ”
 of 5 bubbles jonathanmV6014KC, 5 Dec 2016 | Read review
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