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Paradisus Playa del Carmen La Perla

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$410*
US$259*
Great Deal
US$410*
US$410*
US$259*
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Paradisus Playa del Carmen La Perla
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8,132 Reviews from our TripAdvisor Community

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Showing 5,661: English reviews
Milwaukee, Wisconsin
Reviewed 14 September 2016

My boyfriend and I just got back from a 7 day trip to Paradisus La Perla. We opted to go with Royal Service on this trip and it was definitely worth the extra money! Our butler Napoleon was awesome! He checked in on us every day and made sure our trip was going well. He helped us pick out an...

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Helpful?
Thank Erin S
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Erin S, It is always pleasant to read when our guests' expectations where covered after staying at Paradisus Playa del Carmen La Perla even after getting sick. Be sure we will keep the hard work to remain this way and continue creating everlasting memories in all our guests. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 13 September 2016

As you might expect this hotel is a fantastic experience, but sometimes small details are what makes a great place superb! Chef Alca gave us a personal introduction to his fusion cuisine and some history behind it. And also personally made me and my wife the best pisco sour I have ever had in my life, and I've been to...

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1Thank juanjodic
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear juanjodic, We appreciate you highlighted our LUXEclusive plan that distinguish us from other all-inclusive hotels, with our wide variety and quality in restaurants and bars options, where our guests never get bored and enjoy every single meal and drink. Chef Allcca will be pleased to know he made the difference during your holiday. It will be a pleasure to...

Reviewed 13 September 2016 via mobile

Hotel was great! The suite we had was fantastic! Food is fantastic! Staff was fantastic! If you need anything you know you had it to your room within 10 to 15 minutes. Everything about the trip was fantastic! Except when I got home and got my bill. I have a bad taste in my mouth being told one price and...

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Helpful?
1Thank Terry B
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Terry B, We are glad to know that your overall experience was fantastic and you truly liked the facilities, and the friendly service from our staff. We also appreciate you letting us know about the disparities with your bill. We will reinforce the information we give to our guests with all our staff to avoid these misunderstandings. Sincerely. Stefano...

Denver, Colorado
Reviewed 12 September 2016

There are several restaurant options at this resort and the food is very good. Inocencio and Manuel were amazing at the Royal Service pool. I think the Royal Service is definitely worth it. Passion is a restaurant that you have to pay for that's not included in the all inclusive but it's well worth it. I would recommend for honeymoons...

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Helpful?
Thank Hudnall22
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Hudnall22, It is pleasant to read we surpassed your expectations regarding the Royal Service benefits while you were pampered by our friendly staff, especially by Inocencio and Manuel. We feel proud and grateful for your positive notes related to his service and attentiveness. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Pueblo, Colorado
Reviewed 12 September 2016

This is a very nice resort with great rooms and food. The beach is beautiful with minimal coral in some areas. We were a group of 14 friends and family and all of were very satified with the whole resort. Would love to stay again

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Deb K
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Deb K, Thank you for choosing Paradisus La Perla for your recent stay in Playa del Carmen. We have read your comments about the hotel. We greatly appreciate that you took the time to share your thoughts. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Detroit, Michigan
Reviewed 12 September 2016 via mobile

This was our second time at this resort. We opted to purchase their time share and have not regretted that decision. We can't wait to check out the other Paradisus properties and are staying in a Melia hotel in Madrid in December which was discounted due to the time share. The resort itself is beautiful. They maintain the property even...

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Helpful?
Thank AmbreezyDetroit
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear AmbreezyDetroit, We thank you for choosing Paradisus for your holiday, every time you come to Playa del Carmen. Please feel confident that we will continue to serve you with quality and service on your future visits. We are looking forward to welcoming and servicing you. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Duluth, Georgia
Reviewed 12 September 2016 via mobile

I stayed at this property in La Perla with Royal Service with a group of my girl friends. The property itself is very nice and the food quality at the restaurants is amazing considering it is all inclusive. I have stayed at the Paradisus Punta Cana before and issued the grand views from that resort. The la Perla experience completely...

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Helpful?
Thank paglineetu
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear paglineetu, Thank you for sharing with us part of your Paradisus Royal Service experience and for highlighting the aspects you enjoyed the most during your stay, with a special mention to Armando, Sama, Ivan, Hugo, Sonia, and Miguel. We will share your notes about their customized service and the importance they had on your overall Paradisus experience. Sincerely. Stefano...

Severna Park, Maryland
Reviewed 12 September 2016

This was my second trip to Playa del Carmen within a year. On the last visit I stayed at the Royal. The Royal was excellent and I requested to stay there again but my travel agent recommended Paradisus La Perla. Our group of six was overwhelmed from the start. The food was always fantastic with each meal surpassing our expectations....

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2Thank 1010Staceyb
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear 1010Staceyb, Your comments made us even prouder of our staff, we recognize those who put everything on their day to day, and we highly appreciate the love, care and dedication shown to their work; this is what makes us different and what makes possible to exceed our guests expectations. We will surely congratulate Reyesin your behalf for such and...

Atlanta, Georgia
Reviewed 12 September 2016

This place was AWESOME...I had a swim up room and it took my breath away. The hotel staff are very helpful and this place is close to shopping and attractions. The FOOD....All I can say is try Passion restaurant. It is an experience like no other. This resort comes to life at night with its brilliant colors.

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Helpful?
Thank nking225
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear nking225, Thank you for appreciating our outstanding resort, delicious food, clean rooms and excellent customer service. Sincerely Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

oxted surrey
Reviewed 12 September 2016

the la perla was amazing it took us a couple of days to find our way as the hotel and its grounds are very large.the gardens and walk ways are not brilliantly lit so be careful. the rooms are very nice and well equipped with everything that you need. The beach is lovely and sandy but i was put off...

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Helpful?
Thank cherry t
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear cherry t, I take this opportunity to thank you for your words on your overall experience. After your holiday at Paradisus, we are proud to read we succeeded in offering unique experiences to you. I also thank you for your suggestions, your perception is very important for the improvement of our resort. It would be a pleasure to welcome...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Seafood, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $400 - $1,122 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Prodigios Interactivos SA, Hotels.com, Orbitz, Travelocity, Cancelon, getaroom.com, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
943 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only top floors offer glimpse of ocean”
nmgirl61, 22 May 2017 | Read review
“Go for a ground floor room...noise was not a problem at all.”
EmptyNester5516, 20 May 2017 | Read review
“Pool view rooms might be noisier than you want”
SGWsprite, 17 May 2017 | Read review
“If you want to see the ocean you need to book a room 3rd floor or higher.”
Busymom312, 17 May 2017 | Read review
“There are no real "ocean view" rooms. I think you could upgrade to their private VIP section which had more ocean view options but the cost was ridiculous, could have stayed somewhere else for the price of the upgrade. They will try to upsell you when you check in. We did not opt for a swim up pool room and we are glad we did not as they were not as private as is advertised - you not only share the area with all the other swim up suites next to you but there is also an entrance/exit that faces the main pool area although we didn't see just anyone enter this area either. ”
107candicem, 16 May 2017 | Read review
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