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Iberostar Tucan

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Xaman Ha Lote Hotelero No. 2, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
15 people are viewing this hotel
Iberostar.com
US$190
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Booking.com
US$223
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Trip.com
US$223
US$134
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SAVE US$89
Free cancellation until 21-09-27
Hotels.comUS$193
Prestigia.comUS$195
PricelineUS$171
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (9821)
Pool & Beach (2485)
Room & Suite (1026)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-10-08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Tucán
Updated 20-10-08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 289 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Privileged location directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Private bathrooms
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish
8,941Reviews1,297Q+A100Room tips
Traveller rating
  • 5,837
  • 2,172
  • 604
  • 190
  • 138
Time of year
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Popular mentions
Makenzie C wrote a review Yesterday
1 contribution
There was great service. Everyone was very nice and helpful. It is a very welcoming place. Manuel Andrade was very kind and helpful. The beach was amazing. The theater shows where amazing and the entertainers where funny and very kind.
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Date of stay: April 2021Trip type: Travelled with family
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Tori P wrote a review Yesterday
1 contribution
the service and the hospitality is absolutely amazing! we have been treated so amazingly and Manuel Andrade of the Animation Team has given us the best service! the food is amazing and we will be back!
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Date of stay: April 2021Trip type: Travelled with family
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Wiktoria M wrote a review Apr. 15
Poland1 contribution
amazing and friendly animators (greetings for mr Flowers&mr Ovidio and all the girls), my friends and I had great time! it’s a place with stunning views, beautiful nature and wonderful people we wish we could stay here longer:)
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Quality Manager Iberostar Mexico, Director General at Iberostar Tucán
Responded 2 days ago
Dear guest, First and foremost, thank you for choosing Iberostar Tucan & Quetzal on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Tucan & Quetzal
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travelinjenn wrote a review Apr. 8
Akron, Ohio4 contributions5 helpful votes
I am sitting on the beach on my last day of my 5 day visit. I can’t say enough good things. When we arrived, we were seated at a table and check in was done from there. All employees were masked the entire time. Service was great everywhere. Food at the buffet was done in two ways. Fruit, bread, salad, sandwiches were served on individual plates that you could just grab. Salad and Buffett items had to be served. Heard some people complain. You’re on vacation! Relax and be patient and you will get your food. Lots of repeats on food selections but enough variety to meet everyone’s needs. Service on the beach was great. Sometimes we had waitress bring us drinks and other times we went to the bar ourselves. Tip some pesos. These people work hard. Room very clean each day. Be sure to bring an insulted cup if you want coffee to go or ice water on hand at the beach/ pool. COVID testing was set up for us the day before departure. You can pick up paper copies at the front desk. Overall a great experience during this crazy time.
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Date of stay: April 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, General Manager at Iberostar Tucán
Responded 1 week ago
Dear guest, First and foremost, thank you for choosing Iberostar Tucan & Quetzal on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Tucan & Quetzal
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MermaidCRNA wrote a review Apr. 7
1 contribution3 helpful votes
I brought my mother and daughter to Iberostar Toucan, knowing of the challenges involved with traveling with a teenage girl hankering to meet up with her boyfriend along with a mobility disabled mother. One such challenge occurred this morning: my mom was having joint pain and decided it was best not to leave our beautiful oceanfront room. I walked through the jungle walkways to the buffet, unsure of how to get food to my mom who was comfortably enjoying the beachfront porch. I mentioned this to the staff, and like a caring sister, Yareli appeared to my table and took care of all of the details. I prepared a plate for the mom at the buffet and Yareli arranged for Juan to take the plate by cart to my mom. Yareli took my quandary seriously and handled the situation with empowered style. Thank you Iberostar Tucan for bringing such intelligent, motivated and caring individuals on board. Thanks to the gracious style that I’ve encountered from each of the Iberostar team members, from concierge to housekeepers to cart transport and now including managers, my vacation here has been relaxing and care free. I’m impressed! Sincerely, Alesia Quante Savannah Ga USA
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Date of stay: April 2021Trip type: Travelled with family
3 Helpful votes
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Response from Quality Manager Iberostar Mexico, General Manager at Iberostar Tucán
Responded 1 week ago
Dear guest, It has been a real pleasure to read this excellent review of your recent family holidays at Iberostar Tucan & Quetzal. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best regards, Quality Manager Iberostar Tucan & Quetzal
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PRICE RANGE
US$145 - US$381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar playa del carmen, iberostar tucan mexico, iberostar tucan playa del carmen, iberostar tucan hotel, playa del carmen iberostar, iberostar tucan quetzal, iberostar tucan playacar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
350
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Frequently Asked Questions about Iberostar Tucán
Which popular attractions are close to Iberostar Tucán?
Nearby attractions include Xcaret (3.9 km), Quinta Avenida (3.3 km), and Cenote Chaak Tun (6.5 km).
What are some of the property amenities at Iberostar Tucán?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Tucán?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Tucán?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Tucán?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Tucán?
Conveniently located restaurants include Nørdic, Ferron's Jerk Chicken, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Iberostar Tucán?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Iberostar Tucán have an airport shuttle?
Yes, Iberostar Tucán offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Tucán?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Tucán offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Iberostar Tucán?
The staff speaks multiple languages, including English, Spanish, and French.