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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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    2018-01-08 2018-01-09
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    Traveller (7896)
    Pool & Beach (1966)
    Room & Suite (841)
    Overview
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (467 reviews)
    “howler monkeys” (204 reviews)
    “steak house” (380 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    Jan 8Jan 9
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (6,757)
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    1 - 5 of 4,686 reviews

    Reviewed yesterday

    We were here from December 8th to December 15th. Weather was a little cooler but still a great time. It sprinkled the first day a little and the rest of the week was so beautiful with no rain and light rains. I have been here...More

    Thank parkie3614
    Reviewed yesterday

    This is a great place to stay. The hotel is beautiful with many animal around an a special atmosphere. Great food is included along with drinks and the staff are extremely helpful. Great pool and beach. Good for singles, couples or families - there is...More

    Review collected in partnership with Iberostar
    Thank granot_j
    Reviewed 2 days ago

    This is the third time I visit the IBEROSTAR brand, guys I am not a picky person, and I always try to be balance in my opinions, however, Iberostar has never let me down. FOOD GREAT, STAFF WONDERFUL, ROOM and PREMISES GREAT, price they are...More

    1  Thank onn_toi
    Reviewed 3 days ago via mobile

    We are currently here. This is our 8th time to the Riviera Maya, 3rd time to Playa Car and 1st time to this resort. We love it! The resort has a Mexican Feel. The rooms are spacious. The safe is free and so is the...More

    Thank Sandra T
    Reviewed 6 days ago

    My family spent 1 week (Nov 28) at Iberostar Tucan, Mexico. This is our second visit, that says a lot as we never go back to the same place twice. The best parts of this resorts are: the ocean is clean, shallow, no rocks, warm;...More

    3  Thank Ildiko930
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 4 days ago

    Dear guest, First and foremost, thank you for spending once again your recent family vacation at IBEROSTAR Tucan & Quetzal. Thank you so much for your second visit to our resort. It is of great happiness to know that you enjoyed our charming and comfortable...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$209 - US$601 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #26 Top resorts Hotel in Playa del Carmen
    • #34 Spa Hotel in Playa del Carmen
    • #37 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, VISIT US, INC. , Orbitz, Prestigia, Hotels.com, Booking.com, TravelUp, Hotwire, Priceline, Cancelon, getaroom.com, Travelocity and TripOnline SA so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Playa Del Carmen ,
    • Iberostar Tucan Mexico ,
    • Iberostar Tucan Playa Del Carmen ,
    • Playa Del Carmen Iberostar ,
    • Iberostar Tucan Quetzal ,
    • Iberostar Tucan Playacar ,
    • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (7896)
    Pool & Beach (1966)
    Room & Suite (841)
    Dining (616)
    Hotel & Grounds (4669)
    Family and Play Areas (113)
    Business Centre & Event Rooms (41)
    Bathroom (36)
    Nearby
    Sponsored by:
    Nearby HotelsSee all 213 hotels in Playa del Carmen
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    Sandos Playacar Beach Resort
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    Ask a question
    Questions & Answers
    Mark F
    Hopefully someone can answer a few detail questions I have about Iberostar Tucan. Some reviews complain that the specialty restaurants are sometimes booked out for days. Does anyone know how early I can make reservations? My trip is booked for February, but I'd have no problem making reservations now or put it in my calendar to do it a week before arriving. Can I do it any time? Another question about the restaurants... some of the reviews mention restaurants that are listed for the Iberostar Quetzal (buildings 20-29). That side has the Steak house and the Italian restaurant. Are you able to dine at all of the restaurants, or just the 3 listed for Iberostar Tucan (Japanese, Mexican and Mediterranean)? Did anyone order room service? Is room service included in the all-inclusive package? The reviews here are the reason I chose this resort, but unfortunately the Iberostar website is pretty horrible for information.
    10 December 2017|
    AnswerShow all 5 answers
    Response from | Reviewed this property |
    We had no problem booking our a la cartes right when we booked in. You get to choose 3 out of the 5 restaurants for a weeks stay. Went to the Italian, Japanese and Steakhouse, loved them all. Enjoy your stay I loved this... More
    0
    Votes
    Anne B
    5 December 2017|
    AnswerShow all 3 answers
    Response from LuisMoonshine | Reviewed this property |
    Hi Anne , truly I have see the housekeeper early working , they never disturbs if you leave the not disturb label at you door . Also I remember see them late around 3 pm . They do an impressive job , not a grain of sand in... More
    1
    Vote
    Donna G
    20 November 2017|
    AnswerShow all 4 answers
    Response from Lesley T | Reviewed this property |
    we brought a therm cup but never used it as the drink service was so fab x
    2
    Votes
    Room Tips
    "fre wifi and the rooms, the more expensive the closer to the beach"
    Read review
    "Second floor, jungle facing buildings 13,14,15,16"
    Read review
    "Possibly near the jungle - there was construction across from us (near the pool) during the day. Avoid..."
    Read review
    "If you like quiet rooms stay in buildings further from the theater"
    Read review
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