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Iberostar Tucan Hotel

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Traveller (8243)
Pool & Beach (2020)
Room & Suite (901)
Ratings and reviews
Certificate of Excellence
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(478 reviews)
“howler monkeys”(219 reviews)
“jungle area”(164 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
3 Star Hotel
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area.
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Location and contact
Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
19 km to Cozumel Airport
30 restaurants are within a 2 km radius
3.9 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
Aug. 8Aug. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,069)
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4,816 results
Traveller rating
2,875
1,347
380
135
79
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LanguageEnglish
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2,875
1,347
380
135
79
Show reviews that mention
All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelmagic showcab rideplenty of chairsapple vacations
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1 - 5 of 4,816 reviews
Reviewed today

For us, Mexico isn't about pampering...it's about beach, sun and relaxation. We keep coming back to this resort for several reasons. As soon as I arrive at the beautiful, open air lobby, I feel a serene & laid back vibe. This is not a place...More

1  Thank mikabella01
Reviewed today via mobile

We arrived on the 6th July for 14 night, 4 adults & 3 kids aged 6 & 2x4 years. On arrival we received a drink at reception and was soon in our rooms. At 1st I thought the rooms were very dated but they are...More

1  Thank shazjess
Reviewed 1 week ago via mobile

Just come back from an amazing week stay at the Iberostar Tucan...the hotel is absolutely massive and set it amazing grounds with an amazing jungle in the middle. There is a lovely feel as soon as you arrive at the Iberostar with it being all...More

2  Thank Steelersmith
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, Thank you for taking the time to share your comments about the wonderful experience you had at Iberostar Tucan & Quetzal. It truly pleases us to read your kind words regarding our natural surroundings, our attentive staff, restaurant venues and accommodating facilities as...More

Reviewed 1 week ago

The best part was the walk from the lobby to the rest of the resort! It was so cool walking through the jungle pathways and seeing all the animals. It might seem confusing at first, as Tucan is connected to Iberostar Quetzal and they share...More

1  Thank mugoldenwarrior
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, Thank you very much for taking the time to share your kind comments about your recent stay with us. We are so happy to know that you spent an amazing vacation enjoying our fascinating natural surroundings and beautiful flora, as well as our...More

Reviewed 2 weeks ago

Just returned from ten sun filled days. Check in easy. Greeted by Bell Hop. Friendly and warm. Brought to our room via golf cart. Nice touch. Weather perfect. Seaweed off and on but staff try to keep this controlled as best they can. Beach sand...More

7  Thank KK66
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

Dear guest, Thank you for having taken the time to share your recent experience at Iberostar Tucan & Quetzal. We are happy that you enjoyed a pleasant vacation at our resort and it is great to read the highlights on your stay, from our accommodating...More

View more reviews
About
Description
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool ...More area. Less
Hotel class
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8243)
Pool & Beach (2020)
Room & Suite (901)
Dining (637)
Family and Play Areas (137)
Amenities (65)
Business Centre & Event Rooms (41)
Questions & Answers
Ask a question
Niebieski
July 18, 2018|
AnswerShow all 2 answers
Response from Wadester2u | Reviewed this property |
I did not use the Fitness Center; they have fitness equipment, but I don't remember seeing any classes being taught there. But yes, you can walk to Playa Del Carmen. It would be a bit of a walk, 2-3 miles, and not... More
1
Vote
erickean33
July 14, 2018|
Answer
Response from Wadester2u | Reviewed this property |
If I remember right, the remodeling is scheduled for Sept. 2018 and will last three or four months. I would go to the Iberostar web site and check, or call them to make sure.
0
Votes
UKTonyK
July 13, 2018|
AnswerShow all 2 answers
Response from kncrew5j | Reviewed this property |
I didn't see any, but I honestly don't know for sure. When we were there, the waves would have made it difficult to use a Stand Up Paddle Board.
1
Vote
Room Tips
"Rooms with an ocean view are worth it, but there aren't as many available"