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2017-12-27 2017-12-28
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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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    2017-12-27 2017-12-28
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    Traveller (7885)
    Pool & Beach (1960)
    Room & Suite (840)
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (468 reviews)
    “howler monkeys” (201 reviews)
    “jungle area” (157 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Dec 27Dec 28
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (6,749)
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    11 - 15 of 4,681 reviews

    A TripAdvisor Member
    Reviewed 1 week ago via mobile

    Just returned from a week at this resort and I honestly can’t believe that there are bad reviews? Our trip was fantastic and I don’t have a single bad thing I could say. The hotel grounds are very unique as there basically a jungle running...More

    2  Thank A TripAdvisor Member
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, We are thankful for the opportunity to host you on your recent trip to the Riviera Maya. It is of great pleasure to hear all the wonders you found at our facilities and that our delicious food, fun entertainment and unique grounds were...More

    Reviewed 1 week ago

    The beach at this resort is amazing. Beautiful blue water, friendly staff, and excellent service. We stayed in Building 17, so it was rather close to the nightly show and you could hear it pretty clearly from our room, but we went to the show...More

    1  Thank traceysD4401CV
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, Thank you for your preference and for sharing your recent experience at IBEROSTAR Tucan & Quetzal. It makes us happy to know that you enjoyed so much our marvelous beach area and that the friendliness of our staff, facilities and services were accommodating...More

    Reviewed 1 week ago via mobile

    First trip to Mexico and chose the Iberostar Tucan on recommendation of a family member who visited a few years ago. We owe them a few beers - the place is amazing. We went all-inclusive with TUI. Late November and the weather was beautiful. I’ve...More

    2  Thank Mel J
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, Thank you so much for taking the recommendation from you family member to stay at IBEROSTAR Tucan & Quetzal. We are pleased to read that we exceeded your expectations and that you had such a wonderful time at our resort. We appreciate your...More

    Reviewed 2 weeks ago via mobile

    Lovely grounds and friendly staff. Unfortunately all of our group got sick from the food with two of us sick the entire trip. Food was mediocre at best. The food looked good but tasted not so good and of course there was the big issue...More

    2  Thank Neisha L
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, Thank you for sharing your review about your stay at IBEROSTAR Tucan & Quetzal. We are glad to read that our hotel facilities with its natural grounds and our friendly staff were positive aspects of your stay with us. On the other hand,...More

    Reviewed 2 weeks ago

    Just returned from a week at this resort and had a really enjoyable time. The resort is very nicely landscaped and the wildlife is a plus. I know there have been some negative comments about this particular Iberostar needing updated, but I personally prefer a...More

    3  Thank CWest1417
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 2 weeks ago

    Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal as your recent vacation spot. We are pleased to read the positive aspects that made you have a lovely vacation, and mostly, we are happy that you have appreciated the unique and charming colors...More

    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Adult pool
    • Outdoor pool
    • Price range
    • US$208 - US$606 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #25 Top resorts Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #33 Spa Hotel in Playa del Carmen
    • #36 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
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    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Playa Del Carmen ,
    • Iberostar Tucan Mexico ,
    • Iberostar Tucan Playa Del Carmen ,
    • Playa Del Carmen Iberostar ,
    • Iberostar Tucan Quetzal ,
    • Iberostar Tucan Playacar ,
    • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (7885)
    Pool & Beach (1960)
    Room & Suite (840)
    Dining (616)
    Hotel & Grounds (4665)
    Family and Play Areas (113)
    Business Centre & Event Rooms (41)
    Bathroom (36)
    Sponsored by:
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    Ask a question
    Questions & Answers
    Mark F
    Hopefully someone can answer a few detail questions I have about Iberostar Tucan. Some reviews complain that the specialty restaurants are sometimes booked out for days. Does anyone know how early I can make reservations? My trip is booked for February, but I'd have no problem making reservations now or put it in my calendar to do it a week before arriving. Can I do it any time? Another question about the restaurants... some of the reviews mention restaurants that are listed for the Iberostar Quetzal (buildings 20-29). That side has the Steak house and the Italian restaurant. Are you able to dine at all of the restaurants, or just the 3 listed for Iberostar Tucan (Japanese, Mexican and Mediterranean)? Did anyone order room service? Is room service included in the all-inclusive package? The reviews here are the reason I chose this resort, but unfortunately the Iberostar website is pretty horrible for information.
    10 December 2017|
    AnswerShow all 3 answers
    Response from Debbie W | Reviewed this property |
    We just back on the 5th and had no problems getting into the restaurants we wanted. Guest services books you right after check-in and they have menu's you can look at to help make your choice. We booked every other night... More
    Anne B
    5 December 2017|
    AnswerShow all 2 answers
    Response from LuisMoonshine | Reviewed this property |
    Hi Anne , truly I have see the housekeeper early working , they never disturbs if you leave the not disturb label at you door . Also I remember see them late around 3 pm . They do an impressive job , not a grain of sand in... More
    Donna G
    20 November 2017|
    AnswerShow all 4 answers
    Response from Lesley T | Reviewed this property |
    we brought a therm cup but never used it as the drink service was so fab x
    Room Tips
    "Possibly near the jungle - there was construction across from us (near the pool) during the day. Avoid..."
    Read review
    "If you like quiet rooms stay in buildings further from the theater"
    Read review
    "We were in building 11 first then moved to 10, close to beach and pool."
    Read review
    "End unit upper floor , quiet , nice balconies"
    Read review
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