We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Iberostar Tucan Hotel

Travellers' Choice award winner
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Iberostar Tucan Hotel
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","divClasses":"prw_rup prw_ibex_baseline_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,107 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Iberostar Tucan Hotel
See the most recent reviews
Showing 4,372: English reviews
Reviewed 1 week ago via mobile

Beautiful hotel with the friendliest staff. Everyone says hola to you and wants to make sure you are enjoying every minute of your trip. Housekeepers are amazing and always leave cute animals made from towels on the bed. Love the outdoors feel with all the animals and water around. Seeing flamingos here was awesome- I have never seen one before...

 Report
Helpful?
2Thank Lisa T
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for staying at IBEROSTAR Tucan & Quetzal on your recent visit to the Riviera Maya. It makes us happy to read that our beautiful flamingo pond meant a wonderful experience as well as walking around our lovely natural grounds and being attended by our amazing staff. We appreciate your kind recommendation and we will be hoping...

Toronto
Reviewed 1 week ago via mobile

As usual, Iberostar looks after your every need. This property is unique for its little jungle right in the hotel. It's gorgeous. You can get a massage in the jungle and have the best experience. Ask for Gladis. She will not disappoint you! My kids have all kinds of food allergies. We had the best experience. The Chef herself, Dafne,...

 Report
Helpful?
4Thank Sonwishes
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for allowing us to welcome you at IBEROSTAR Tucan & Quetzal. We are pleased to know that you got a pleasant dining experience due to our Chef Dafne´s outstanding attention as well as a relaxing time with our great Gladis massages. We will gladly share your kind compliments. We take great proud into providing quality services...

Hartland, Michigan
Reviewed 1 week ago

The Iberostar Tucan was a wonderful place. There were 11 of us , 3 children and 8 adults. The food was pretty good, sometimes very good. We saw wildlife as we walked on the many paths through the jungle. The landscape was beautiful. We always found a group of chairs around the pool. We had a lovely week. The staff...

 Report
Helpful?
3Thank Sally12049
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for having stayed at IBEROSTAR Tucan & Quetzal for your group vacation. It gives us great pleasure to hear that everyone spent a wonderful time at our facilities enjoying our lovely surroundings and tasting our delicious dishes. We hope we can serve you again in a near future. Best regards, Quality Manager...

Vancouver, Canada
Reviewed 2 weeks ago

If you want to be on one of the best beaches in the Playa del Carmen area then stay here.We vacationed at this resort 3 weeks ago and had a great time. The Pros: Great pool, fabulous beach, nice rooms and very clean. The service was generally very good, especially- Rosy at the Lobby Bar and Sarai at the beach.It...

 Report
Helpful?
2Thank travelinggal636
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at IBEROSTAR Tucan & Quetzal. We are glad to read that our marvelous beach, our amazing wildlife, our nice facilities and the great services provided by our partners Rosy and Sarai were a highlight for you to enjoy a fantastic time. Your kind feedback is greatly appreciated...

Boston, Massachusetts
Reviewed 2 weeks ago

Iberostar is a great all inclusive resort, food is excellent, room is spacious and clean, service is very good. Internet WiFi is excellent, it works everywhere in resort property, beach is great. We were there for the New Year celebration. The dinner was great, but we were disappointed with the entertainment, they had e horrible show till 11:45 pm, chairs...

 Report
Helpful?
2Thank Eve G
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. We are happy to know that our tasty dishes and special gala dinner, comfortable facilities, beautiful beach and gret services were of your enjoyment. We regret to know that our entertainment did not fulfill your expectations but please know your comment are of great help to continue improving...

Wakefield, Rhode Island
Reviewed 2 weeks ago

We arrived on Christmas and stayed till New Years Day... Great resort... everyone super friendly... very clean and well kept... BEST room... 1004... beach front.. to the side... away from any entertainment related noise.... beautiful grounds... peacocks.. monkeys... giant grasshoppers !! Would highly recommend..

Review collected in partnership with Iberostar
 Report
Helpful?
6Thank Michelle L
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, It is wonderful to read that your room location, our beautiful grounds and wildlife and our friendly staff provided you with a memorable holyday vacation at IBEROSTAR Tucan & Quetzal. We hope to welcome you again soon on your next visit to the Riviera Maya. Cordially, Quality Manager IBEROSTAR Mexico

Midland, Michigan
Reviewed 2 weeks ago via mobile

We stayed at this resort for six nights and loved every minute of it. The staff, especially Bismark and Williams were phenomenal. We stayed over New Years Eve and they threw an amazing party. In the middle of the two resorts and areas between the beach were natural areas. We constantly saw peacocks and other wildlife roaming the facility which...

 Report
Helpful?
6Thank ashtagg9
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for choosing IBEROSTAR Tucan & Quetzal to spend your recent holidays. It makes us truly happy to read that you enjoyed every minute of your experience with us. We could not be grateful for all the kind compliments about our staff and services. Your attentive regards to our partners Bismarck, William and all...

Osoyoos, Bc, Canada
Reviewed 2 weeks ago

While staying the the Iberostar Tucan we were shocked that the "Disco" had been closed down. This meant at night there was no where to go and dance - the only place was the lobby bar. They said they closed it down as they are located quite close to Playa del Carmen. We stayed in building 13 and one night...

 Report
Helpful?
5Thank annettestar
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal once again to spend your vacations. We truly appreciate that you have taken the time to share your experience with us and for your positive remarks regarding our attentive staff, especially of our partners Alejandro, Sabrina and both Edgar´s for their outstanding service. On the other...

farmington, connecticut
Reviewed 2 weeks ago

This hotel has immaculate mainatinace and a generally helpful firiendly staff Rooms were in great shape. We asked for quiet room and got them. No noise at all but far from theater pool and beach. That was fine with us. Wildlife and " jungle" in the center of property a rea l plus. Food was generally ok and sometimes quite...

Review collected in partnership with Iberostar
 Report
Helpful?
5Thank pbchi
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are pleased to read that your stay at IBEROSTAR Tucan & Quetzal outstands by our wonderful environment and our accommodating staff, and that your room accommodation preference was met. We apologize for the inconveniences you experienced during your stay as we will continue working hard to improve and provide the quality services we stand out for. We...

London, United Kingdom
Reviewed 2 weeks ago

Iberostar Tucan is a lovely hotel (not contemporary or modern), but it has got a Mexican feel to it. There is a lovely jungle in the middle and the beach is to die for! White sand, shallow shore, clear water............. The pool is also impressive. Very big with loads of activities at all times. Pool party is a must! There...

 Report
Helpful?
4Thank sylwia177xxx
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for spending your Christmas holidays at IBEROSTAR Tucan & Quetzal. It is wonderful to hear that you had both fun and relax at our lovely facilities and with our entertaining activities. We are glad that our beautiful grounds and our amazing beach were of your liking and we appreciate your kind recognition towards our hardwiring staff....

7,657 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7227)
Viewed
Pool/Beach Area (1734)
Viewed
Hotel & Grounds (1646)
Viewed
Room/Suite (463)
Viewed
Dining (493)
Viewed
View from Room (234)
Viewed
Family/Play Areas (92)
Viewed
Bathroom (29)
Viewed
Business Centre/Function Rooms (40)
Viewed
5:43
Videos (17)
Viewed
Other (2479)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (415)
Viewed
Adults' Pool (2)
Viewed
Amenities (65)
Viewed
Beach (26)
Viewed
Junior Oceanfront Suite (59)
Viewed
Pool (57)
Viewed
Dining (83)
Viewed
Sport Pool (4)
Viewed
Standard Room (46)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Room/Suite (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
22.3 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,362 reviews
22.0 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,550 reviews
27.4 km away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices
22.1 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 11 in Playa Paraiso
5,603 reviews
5.1 km away
The Reef Coco Beach
The Reef Coco Beach
#101 of 213 in Playa del Carmen
3,310 reviews
17.2 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
7,579 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $267 - $702 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity and Cheap Tickets so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#21 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
684 questions
Ask a question

See all questions (684)

Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Doesn't matter if you don't get an ocean view.”
 of 5 bubbles jamiebH9558XV, 16 Jan 2017 | Read review
“We reserved the Junior Ocean view (Rooms 1032, 1023). Lovely views. Note that 1023 had a rather large tree obscuring much of the view.”
 of 5 bubbles Ltkije, 14 Jan 2017 | Read review
“Near the beach, or near the lobby, if you want to have it quieter.”
 of 5 bubbles WinnipegSteve, 8 Jan 2017 | Read review
“Block 12 is good handy for beach and pool, you also get a visit from the monkeys!”
 of 5 bubbles kate-lees, 7 Jan 2017 | Read review
“I think all the rooms would be good at this resort.”
 of 5 bubbles debbiecU987RD, 6 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay