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Iberostar Tucan Hotel

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6,121 Reviews from our TripAdvisor Community

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Showing 4,381: English reviews
Surprise, Arizona
Reviewed 31 May 2010

Was a great place to stay!! Service great, our maid was awesome room always clean, water and beer always stocked daily for us (maybe it was the tips but either way well worth it) Food, good- we ate at Bonsai and the Mexican place, Bonsai had no Saki which was weird for Japanese place but was fun, I had shrimp/chicken,...

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1Thank trvldog
Florida
Reviewed 30 May 2010

Fantastic time, let me know if I can help answer any questions. We also went to Xel-ha, River Secreto and Xplor.

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1Thank karu99
Johnstown, Pennsylvania
Reviewed 29 May 2010

the jungle was wonderful. Kids where treated great. I liked that the staff knew English very well and understood your needs. The food was very good, and drink where fine . I read about the hard beds but they where good for me. The rooms could use an update. The showers where large and plenty of hot water. I walked...

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3Thank scarlee
Beatrice, Nebraska
Reviewed 26 May 2010

We had a fabulous time with our 4 children! Great location, great food, great ice cream by the pool. The weather said that it was supposed to rain and thunderstorm every day while we were there and it was gorgeous! A great beach, but get your cabana early or you'll struggle to get one all day. The pool was very...

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4Thank necrandall
USA
Reviewed 25 May 2010

I'd like to preface this review with this statement - we had a great time! We were greeted with cold beverages upon arrival, check-in was easy, our room was comfortable. Mini bar was restocked daily and the housekeeping staff did a wonderful job (loved the towel art!). All of the employees work hard and are so friendly, they always have...

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5Thank mymonsoon
Bellingham, Washington
Reviewed 23 May 2010

My family ( wife, 13 and 10 year old children) had a wonderful time at the Tucan. The beach was beautiful and clean. The hotel grounds were beautiful and well maintained. The staff and activities were great. The pool was very nice as well. We found the food to be excellent!! There was always a wide variety of food available,...

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3Thank Wzamm
Harrisburg, PA
Reviewed 20 May 2010

This was our 8th trip to RM but 1st visit to an Iberostar. We selected the Tucan based upon TripAdvisor reports about the extent of jungle and wildlife at this resort. We were in Bldg 13 and had a family of 5 howler monkeys in the trees across from our balcony each evening and morning. We never tired of watching...

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5Thank bob&robin
Fort Worth, Texas
Reviewed 16 May 2010

This is a beautiful Hotel! I will make this review a list of pros and cons for easier reviewing. Pros: Lots of wildlife that are fun to watch Perfect beach with soft sand and clear waters Above average food for butffet style Very clean... the staff are always cleaning The staff is super friendly The drinks are made STRONG Tons...

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5Thank petstylist
Birmingham, UK
Reviewed 15 May 2010

We stayed at the Tucan side for 2 weeks in early May. The hotel is huge and has excellent facilities. The rooms were comfortable, spacious and clean with a rustic/traditional mexican feel to them. We moved from block 15 to block 12 without a problem (block 15 was just a little bit too close to the entertainment and could be...

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5Thank ColgateKate
Chicago, Illinois
Reviewed 15 May 2010

I went to the Tucan with my best friend and her brother. This was our first time at an all-inclusive resort and I have to say, it was a great experience! The check-in was flawless, and the staff at the front desk were very helpful with questions we had. We went directly over and made dinner reservations for the Japanese...

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2Thank Pixie62

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $256 - $724 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#21 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room on first floor of 3, no stairs, and closer to pool”
 of 5 bubbles thephoenixrisesagain, 22 Jan 2017 | Read review
“Get close to the beach and pool area if possible.”
 of 5 bubbles JimDebH, 21 Jan 2017 | Read review
“Stay as far away from the "theatre" as possible.”
 of 5 bubbles judy532017, 20 Jan 2017 | Read review
“I always recommend getting a room on the 2nd floor as I find you will get a better view, more of a breeze and less bugs!”
 of 5 bubbles 729katiaa, 20 Jan 2017 | Read review
“Doesn't matter if you don't get an ocean view.”
 of 5 bubbles jamiebH9558XV, 16 Jan 2017 | Read review
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