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The Reef Playacar

ElvolineUS$215*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$274*
US$215*
Great Deal
US$222*
US$264*
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The Reef Playacar
The Reef Playacar
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4,362 Reviews from our TripAdvisor Community

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Showing 2,644: English reviews
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Reviewed 3 days ago NEW

Provide a better selection of beers have a taco bar at the buffet better quality meat at the Mexican restaurant better prices of necessary items in the gift shop such as sunscreen aloe vera Vaseline Exedra

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Thank N1748KXmarcb
Reviewed 5 days ago NEWvia mobile

We arrived on the 21st and we will be here until the 28. Check in was quick and easy :). Our room while small was very clean and lovely. We stayed in premium room. Only thing we missed was bathrobes - not in our room as advertised - but no big deal. Our room is 331 - it can be...

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1Thank Krista N
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Krista N, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are sorry to hear about the situation you experienced regarding the noise. Please rest assured that we are taking...

Canton of Neuchatel, Switzerland
Reviewed 6 days ago NEW

Very kind staff, peaceful and beautiful place, good food and good service. For the price, should have free wifi like all the other hotels of that category. Also: ridiculous behaviour of the security of the hotel towards the scubadiving center'staff of the hotel. It was not security but harrassment...

Review collected in partnership with this hotel
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Thank 329benedicte
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear 329benedicte, Thank you very much for taking the time to write such a detailed review of our resort. Your words are genuinely appreciated and will help us to make improvements that allow us to continue providing unforgettable experiences. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence...

Rawdon
Reviewed 6 days ago NEW

The location is fantastic, pool, buffet and restaurant are beachfront. The first room we had was certainly not a superior one even if we had paid for one. But Fabio did a great job finding us a better one the next day.

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Thank Gilbert M
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Gilbert M, We are delighted to know that you had a wonderful stay with us and that you were pampered with our courteous and outstanding service. Indeed, our wonderful position in the Playacar allows us to provide unique and recreational vacations. It is a separated, safe and quite neighborhood, which is surrounded by nature and only a few minutes...

Windsor, Ontario
Reviewed 1 week ago NEW

Great location on the beach. Friendly staff. The food is amazing with plenty of options. Walking distance to Playa Del Carmen. Plenty of water activities. I highly recommend a The Reef Playa car and will definitely return.

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Thank thehaddocks2015
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Thehaddocks2015, It is a pleasure to read such a wonderful review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to read that you had the opportunity to enjoy our wonderful...

A TripAdvisor Member
2 reviews
Reviewed 1 week ago via mobile

I'd go back in a heartbeat! It was a great resort- the customer service was excellent. Francisco make sure we had a fun time by the pool. Elvis and Humberto kept the drinks flowing at the swim up bar. The buffet was much better than I expected and the Italian restaurant was really great. There's a snack bar open late...

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Thank A TripAdvisor Member
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Mr/Mrs, Thank you very much for taking the time to write this review. We appreciate every single word of your feedback as we consider every review as a gift. Your valuable opinion is an important source to maintain our high standards in quality and service as we endeavor to go beyond the expectation of every guest we have the...

Stara Zagora
Reviewed 1 week ago

Good afternoon, I would like to express my disappointment from The Reef Playacar Resort & Spa and more from the Guest Service Manager! We are one of the biggest Tour Operator Company from Bulgaria and we work with the destination Mexico from many years. This month we had a group of 12 people staying at the hotel for 9 nights....

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1Thank Todor-Ivanov-Toto
Chicago
Reviewed 1 week ago

No available ice except on the bars Refrigerator in the room not working Personal very friendly,rooms clean.Ice parlor good idea for kids.Games in the swimming pool area and a music entertaining. Could be more restaurant choices

Review collected in partnership with this hotel
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Thank B5204PVanas
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear B5204PVanas, Thank you very much for taking the time to write this review. We appreciate every single word of your feedback as we consider every review as a gift. Your valuable opinion is an important source to maintain our high standards in quality and service as we endeavor to go beyond the expectation of every guest we have the...

Reviewed 1 week ago via mobile

Had a wonderful experience at this resort. The beautiful cenote surrounded by rain forest is a phenomenal centrepiece at this resort and is very eye catching. The pools and beachfront are amazingly picturesque and the staff are extremely fun and friendly. A special shout out to Sohilia, who really made us feel welcome while touring us around the resort.

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Helpful?
Thank Cam S
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Cam S, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. We are pleased to hear that you enjoyed our lush gardens! The nature surrounding the property is a favorite of ours as well. We...

missouri
Reviewed 1 week ago

We always stay at the reef coco beach. We took the free van ride from the hotel over and spent the day on the beach. It was wonderful and the service was great. The waiter came around and brought us drinks all afternoon.

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Helpful?
Thank christina c
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Christina c, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, BookIt.com, Hotels.com, Hotwire, HotelsforEveryone, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your The Reef Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#64 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
221 questions
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9 days ago

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Questions? Get answers from The Reef Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the Rooms are musty.Just call and write 50 times ,cos with one they will not give you attention.”
Todor-Ivanov-Toto, 21 Apr 2017 | Read review
“None of the rooms have a direct ocean view, ask for an inside room, facing the inside of the property”
444stevenv, 10 Apr 2017 | Read review
“You do not get to choose they do not accept requests for rooms.”
BBWinner, 31 Mar 2017 | Read review
“its really luck”
badgersfan4, 24 Mar 2017 | Read review
“If you have mobility issues, request a first, ground floor room”
dann98, 18 Mar 2017 | Read review
5 of 5
Elvoline
US$215* /night
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Booking.comUS$222
Expedia.comUS$264
TripAdvisorUS$222
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Prices are for 1 room, 2 adults
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