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The Reef Playacar

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The Reef Playacar
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3,892 Reviews from our TripAdvisor Community

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Showing 2,425: English reviews
Springfield, MA
1 review
Reviewed yesterday NEW

My wife and I visited the Mayan Riviera for the first time ever this past week. Although we spent time in Cozumel and other local spots, we decided to pick a resort in Playa Del Carmen due to it's central location. And we are very happy we picked The Reef Playacar for our lodging, etc.! High quality resort with excellent... More 

Review collected in partnership with this hotel

Helpful?
Thank donh6582016
North Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Great time at this location, all personal went beyond to make sure we enjoy our time there (except the guys offering "time shares"!!!). Everybody thumps up!!! Great job on maintaining the surroundings and landscape the way they are... Only thing you guys need is free wifi (everybody has it!!!) Thank you for a great time!!!

Review collected in partnership with this hotel

Helpful?
1 Thank Israel O
New York City, New York
1 review
Reviewed 2 days ago NEW

Horrible Resort! The rooms look like motel rooms, we asked for our room to be switched because the refrigerator was broken and light bunks were out and when we switched the AC was broken and leaking constantly. Most of the staff is not friendly and gives off a snob-like attitude. The food tastes average, but the best part is when... More 

Review collected in partnership with this hotel

Helpful?
Thank 301lynnn
Kalama, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

The working staff was very friendly and courteous, but the management staff was not helpful or cooperative to the point of rudeness. The dress code for the restaurants at rules for a beach resort are antiquated. Allowing women to wear flip/flops and not allow men to do the same is crazy. If these were three star or even four star... More 

Review collected in partnership with this hotel

Helpful?
1 Thank N4408ZGbruceh
New York City, New York
1 review
Reviewed 3 days ago NEW

Since the night we arrived, the entire Reef Staff treated us above and beyond our expectations. Quality customer service, very friendly staff whom we enjoyed interacting with. Clean and great facilities. The restaurants the hotel had were exquisite as well as the full buffet service for breakfast, lunch, & dinner. Just want to shout out Juan for helping us get... More 

Review collected in partnership with this hotel

Helpful?
Thank W5025FZcristianc
Denver, Colorado
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

My friends and I visited the reef for my birthday. My friend and business partner owns a place nearby and recommends lodging or day trips to the resort often, and this was my third visit to the resort however our experience was very disappointing. The staff at the bars, pool, and restaurant were rude and or indifferent. We decided to... More 

Helpful?
Thank shannon p
Raleigh, North Carolina
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 days ago NEW

My friend and I stayed here for 4 nights over Thanksgiving weekend. I was very happy with the location, in a residential, gated community - felt very safe as two single females. We even walked to 5th Avenue in PDC and walked back in the dark. The beach is perfection, and we never had trouble finding a lounge chair. I'm... More 

Helpful?
1 Thank Kim H
Roseville, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Facility *****(5) Food ** (2) Beach ****(4) Beach Toys/boats/adjuncts *(1) Location in Playa Del Carmen *****(5) Rooms (remodeled) ****(4) Kids Club ***(3) Food Tip: If you love american food, bring a bottle of your favorite BBQ sauce in your check in Luggage, This will make all the Pork, Chicken and Beef most Excellent. All of their meet is bland or... More 

Helpful?
Thank Chris K
French Riviera - Cote d'Azur, France
1 review
Reviewed 6 days ago NEW

Everything was perfect. We had a lovely stay. Beautiful setting. Great choice of food. Not too busy, but hotel not far from the city, you can get there even by bike, borne by the hotel. Staff always smiling

Review collected in partnership with this hotel

Helpful?
Thank Simona P
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Simona P, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Indeed, our wonderful position in the Playacar allows us to provide unique and... More 

Denver, Colorado
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

I've traveled extensively and yesterday experienced the WORST hospitality situation of my life! We purchased single-day passes for US$53 which included beach and pool access as well as food and drink. I approached the pool bar (there were no other patrons near) and asked for a gin and tonic. The four boys working just became quiet and stared at me.... More 

Helpful?
1 Thank JillFA
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear JillFA, First and foremost thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that you vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is why we deeply regret we... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $258 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
182 questions
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Questions? Get answers from The Reef Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See your room before you actually go to it-we signed papers saying "king bed, high floor level"-we had 2 double beds, on the floor level.”
 of 5 bubbles young86, 28 Nov 2016 | Read review
“great beach and view”
 of 5 bubbles , 19 Oct 2016 | Read review
“Chhoose a room near the pool, beach and buffet restaurant.”
 of 5 bubbles Dolphin913, 8 Oct 2016 | Read review
“Here is my tip to get a good room.. Stay elsewhere!”
  • Decent sized room, bed was hard as a rock.
  • Obvious mold on the ceiling, and this wasn't the only spot.
 of 5 bubbles briansalvi, 28 Sep 2016 | Read review
“If you are an older couple get as far away from the pool and the entertainment staff as possible!”
 of 5 bubbles 5huckel5p, 25 Sep 2016 | Read review
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