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Sandos Caracol Eco Resort

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11,421 Reviews from our TripAdvisor Community

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Showing 6,587: English reviews
Windsor, Canada
Reviewed yesterday NEW

This was our 9th trip to Sandos Caracol and we came as a group of 16 adults specifically for the two days of events surrounding Dia de los Muertos, celebrated November 1 and 2nd. We were not disappointed at all and I would highly, highly recommend going for this event. We participated in all of the activities which included traditional...

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1Thank rubyq
Calgary, Canada
Reviewed 2 days ago NEW

This property requires a great deal of walking as it is very spread out with many paths. There are many activities for kids, but being at the pool or small beach are the adult highlights. The signage is not adequate and almost impossible to read at night. The resort should provide more written information about where to find out about...

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2Thank mil0815
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear mil0815, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. It is nice to hear that you and your family enjoyed most of the many great things our resort has to offer. However, while...

Reviewed 2 days ago NEWvia mobile

With this being for my friends wedding the choice of this hotel was out of my hands but it was a really enjoyable stay and would happily return. The cleanliness of the hotel is superb throughout given the size of the place, the staff do a great job. The rooms are cleaned every day, one day I had my do...

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1Thank Josh R
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

We would like to thank you for your wonderful review. It means a lot to all of us to read that your holidays with us turned out a a nice surpirse, and that you could enjoyed many of the different aspects of our hotel. We would like to extend our most sincere appreciation for your nice opinion about our a...

Nanoose Bay, British Columbia
Reviewed 2 days ago NEW

just arrived home from a week with family of 14. Five children, 9 adults. We had a wonderful time. Lots to do for all ages, the kids loved the animals, especially the monkeys and the water park and pool. They have a yoga instructor who is a real yogi not one of the dancers trying to teach their version of...

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4Thank claytonnanoose
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear claytonnanoose, Please receive our kind greeting. We would like to thank you for the effort you took in writing this review. Our guest’s comments are very important to us, as we consider them as significant feedback on our performance and provide us with great ideas on how to improve our service. The smell you mentioned is because of the...

Reviewed 3 days ago NEW

Went on a family vacation with our children and we all loved it. The property was beautiful, natural and I felt like we were away from it all in the jungle. We saw spider monkeys, birds, and all kinds of animals. Truly amazing! The food was very good, the beach was beautiful and the staff was very friendly! Hervis, Elidan,...

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1Thank Heidi C
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Heidi C, On behalf of the Sandos family, we would like to thank you for your fantastic review about our Eco Resort. We are truly grateful to read your kind words about our facility, location, food, and specially aboou the great service provided by our staff. Thank you as well for recognizing our team members individually, for it is...

Isle of Wight, United Kingdom
Reviewed 4 days ago NEW

Just spent another very long holiday at Sandos Caracol. It's just like going home to our Mexican family. Everything about it super especially the staff. We have made so many friends there who like us return often. We loved it so much we bought into the Royal Elite Holiday club. (Not timeshare) it's so fabulous, next years already booked.

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2Thank ruthrK7590YB
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear ruthrK7590YB, It is amazing to read that thanks to your investment in the Royal Elite Club we will be seeing you more often. We would like to thank you for your great review and for your nice comments about our staff. We wil be waiting you for your next arrival here to your Mexican home Best regards, Giovanna Barbieri...

Harrisburg, Pennsylvania
Reviewed 4 days ago NEW

I traveled with my wife and 9 year old son. It was his first time out of the country, but my wife and I have been to Mexico two other times. I am an over-planner, so I did a lot of research. I read the reviews on here and elsewhere, watched videos, etc. So I had particular expectations, and Sandos...

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21Thank mattadman
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear mattadman, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for your wonderful and detailed review. It's lovely to hear you enjoyed our resort, and most of the activities that we have to offer. Your son sounds like a true nature lover, that is amazing. We especially liked the part where he named...

Spring City, Pennsylvania
Reviewed 4 days ago NEW

We spend 7 days at Sandos and had a wonderful time. Beach was very nice, but far if you are at the Adults only or family sections. Food was good; burrito place and French (try the duck) was our favorite. Mexican night was fun with tequila tasting and sampling of authentic food. Entertainment was great; evening and throughout the day....

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2Thank JoVacation
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear JoVacation, We are ecstatic about your lovely stay here with us. We truly appreciate the time you invested into making this wonderful review. We are glad to know we were of assistance in the creating of awesome memories and experiences for you and your partner. Thank you for recognizing our hard working staff. It fills us with pride knowing...

North Vancouver, Canada
Reviewed 5 days ago NEW

My wife and visited Sandos Eco Caracol Resort for two weeks in November. Let me preface this review with we had a great time and will return at some point. We did not have kids with us so I can only comment on what I saw or encountered, and we did not try everything. Sandos Eco Caracol is a large...

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5Thank Nickpea
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Nickpea, Thank you for the positives comments you have published on Trip Advisor about your recent vacation and also thank you for choosing Sandos Hotels as your holiday destination. It is with pleasure that we read your great review about our hotel. Moreover, we are glad to hear that our staff made yours and your wife's stay enjoyable. Thank...

Reviewed 1 week ago NEWvia mobile

We booked nine nights at Sandos Caracol on Expedia.com, and opted for the Select Club Adults Only section. So glad we did, as we were able to avoid many of the problems some have complained about here. As to those complaints, I can only say, your mileage may vary. Let me get what we observed about that out of the...

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3Thank Karl S
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Karl S, We are delighted to read about your lovely stay with us in your last holidays. Thank you for the wonderful review! We are truly humbled about your sincere opinion on our resort and especially about the service provided by our staff. Everyone you mentioned will be more than happy to hear about your nice review. It is...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $249 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Travelocity, Odigeo and Priceline so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgraded rooms have an ocean view.”
 of 5 bubbles mil0815, 4 Dec 2016 | Read review
“Had jungle view and the monkeys would look at you from the trees. Just amazing!”
 of 5 bubbles heidic58, 3 Dec 2016 | Read review
“Junior Suite to get a bigger balcony!”
 of 5 bubbles mattadman, 2 Dec 2016 | Read review
“Standard is closest to the beach; Adult only is a 10 minute walk”
 of 5 bubbles JoVacation, 2 Dec 2016 | Read review
“if you can afford it go for the "Select room", but if not don't worry. take ear plugs as the birds are early risers.”
 of 5 bubbles Nickpea, 1 Dec 2016 | Read review
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