We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sandos Caracol Eco Resort

TripAdvisorUS$183*
View Deal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$224*
US$183*
Great Deal
US$187*
US$224*
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Sandos Caracol Eco Resort
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

12,159 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 7,066: English reviews
Start your review of Sandos Caracol Eco Resort
 Click to rate
Baltimore
Reviewed yesterday NEW

Truly wonderful experience all around with tremendous personal attention. The family loved the ability to sail whenever we wanted. The kids enjoyed the snack bar and pools and of course the ever present wildlife.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Y3840SVmarkr
Halifax, Canada
Reviewed yesterday NEWvia mobile

Disappointing. Service was lacking and the food was on par with a high school cafeteria. Only saving grace was the select club and the grounds. Staff in Select club was excellent but management did little to enhance the experience of their guests. No events, music or daily entertainment around the pool. Will not return or recommend.

 Report
Helpful?
1Thank CharlesinNS
Sudbury, Canada
Reviewed yesterday NEW

I just returned from a week at Sandos. This was my first time to this part of Mexico so I was unsure of what to expect. I travelled with a large group of 28 for a friend's birthday. The resort was nice enough but too large for my liking. We upgraded to a junior suite and I have no complaints...

 Report
Helpful?
Thank sharonJ8779SS
Abbotsford, Canada
Reviewed 2 days ago NEW

We just got back from a 6 night stay at this resort. My wife and I were in the Select club adult only section and our daughter, son-in law and their 3 children were in the family section. We all very much enjoyed our stay. We loved that this resort was built in amongst the jungle where most seem to...

 Report
Helpful?
3Thank orca24
Wilton, Connecticut
Reviewed 2 days ago NEW

We stayed at the Adult exclusive side of the resort for 5 nights in spring break 2017. What we like most about this resort: rooms are clean, plenty wildlife around, people are friendly, especially Rene and Antonio serving in the Adult Select Club (breakfast and lunch). What they could improve are: food is just ok. People who sign up activities...

 Report
Helpful?
1Thank ADZhang
Reviewed 2 days ago NEW

This resort is like no other: wildlife, great food and very pleasant stay. Rooms are older and need some love. The good: Food in a-la-carte better than most Great site with lots of animals, cenotes, vegetation Friendly staff Kids paradise. Hobbie Cats without monitors aboard Good bars The Bad Main pool overwhelmed by traffic and therefore dirty. Sometimes disgusting Beach...

 Report
Helpful?
3Thank Sylvain R
Napanee
Reviewed 2 days ago NEW

We visited this property during the March Break as a large group of 13 people, ranging in age from 6 to adult. We found the property to be very beautiful with lots of wildlife and very well maintained Checkout was quick and efficient, enjoyed a beverage and a neck massage while waiting - a nice way to begin a vacation....

 Report
Helpful?
1Thank Camper092
Winnipeg, Canada
Reviewed 3 days ago NEWvia mobile

This was our 5th time to the Mayan and 2nd time to this resort. We were here about 9 years ago which was our first time in the Mayan. We chose to return to check out the Eco concept and the additions they made for families as we now have a 3 year old traveling with us. The resort is...

 Report
Helpful?
7Thank rayne1
Kelowna, Canada
Reviewed 4 days ago NEW

We booked a family group of 18 people on the advise of the Flight Centre rep. Upon arrival we stood in line for over an hour to check -in. Our room had a leaky toilet and the air conditioner did not work. Our son's luggage was lost by Westjet, so we requested a toothbrush, no such item was provided by...

 Report
Helpful?
Thank bcc32017
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear bcc32017, We appreciate the time you have taken to write this review regarding your recent stay in Sandos Caracol. We truly regret the inconveniences you had during your stay, rest assure that every single note have been shared with the head of each department in order to avoid any issue from happening again. Being an eco-oriented resort we are...

Kitchener, Canada
Reviewed 4 days ago NEW

I was there to shoot a wedding, I did not chose this hotel nor did I pay for my stay. So this is a truly unbiased report. Firstly, if you are looking for a non beach wedding this is a great place to get married, secondly if you have young kids its also an awesome place to go with so...

 Report
Helpful?
2Thank one2onephotography
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear one2onephotography, We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. You can be certain that we are going to take your bullet points into consideration. It is important for us to clarify that even when we have areas and services family-oriented, we also...

13,941 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13164)
Viewed
Pool/Beach Area (2447)
Viewed
Hotel & Grounds (3150)
Viewed
Family/Play Areas (591)
Viewed
Room/Suite (864)
Viewed
Business Centre/Function Rooms (60)
Viewed
Dining (924)
Viewed
View from Room (215)
Viewed
Bathroom (147)
Viewed
1:43
Videos (15)
Viewed
Other (4751)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (692)
Viewed
Aerial Photography (76)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Dining (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (85)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (1)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (5)
Viewed
Other (77)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.6 km away
The Reef Coco Beach
The Reef Coco Beach
#104 of 213 in Playa del Carmen
3,582 reviews
28.6 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,180 reviews
26.1 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,443 reviews
Show Prices
Show Prices
Show Prices
35.8 km away
Grand Palladium Colonial Resort & Spa
25.8 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,152 reviews
28.3 km away
Barcelo Maya Caribe
Barcelo Maya Caribe
#13 of 17 in Puerto Aventuras
2,997 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $238 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotwire, Booking.com, Despegar.com, Travelocity, Hotels.com, TripOnline SA, getaroom.com and Evoline ltd so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,331 questions
Ask a question

See all questions (2331)

Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 21 Apr 2017 | Read review
“The cenotes on site were nice”
Ranas11, 20 Apr 2017 | Read review
“Book a room close to the beach and you won't have as much walking to do. This property is very spread out.”
  • one of the rooms from the outside
937elisabethc, 19 Apr 2017 | Read review
5 of 5
TripAdvisor
US$183* /night
View Deal
Bookit.comUS$187
Expedia.comUS$224
Hotwire.comUS$224
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates