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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,009 Reviews from our TripAdvisor Community

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Showing 6,960: English reviews
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Minneapolis, Minnesota
Reviewed yesterday NEW

This hotel does a great job of combining fun and comfort with nature. Rooms were comfortable, food was great, staff were friendly, and there was plenty to do. Very kid friendly, but adults could also relax and enjoy. The pictures on their website are accurate: you can walk down the path from your room to a restaurant and see monkeys,...

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Helpful?
Thank ProsoGirl
Reviewed 2 days ago NEW

First for people that give it a 5 star rating - I don't really think they know what that really means. I want to start my review with there Customer Service I sent a message to the resort a month prior to visiting. I received a response 4 days after I returned. Be careful about the Time Share Sales Reps....

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2Thank Marianne H
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Marianne H, We thank you for sharing your comments about your recent stay at Sandos Caracol with readers of this internet site. We work hard to improve and elevate the quality of our services, and we will certainly keep improving as we firmly believe in continuous growth. We deeply appreciate the fact that you take time to highlight your...

Halifax, Canada
Reviewed 2 days ago NEW

We visited the Caracol during spring break and it will be remembered fondly by all of us for many years. We travelled with two kids (8 and 10) and two seniors. We had contacted the hotel in advance and asked for rooms close to one another. When we checked in (around noon) our rooms weren't ready, and we had to...

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2Thank seeker_of_fun
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear seeker_of_fun, We are ecstatic to read your amazing review about your stay with us. We are very happy to learn that you enjoyed many aspects of our resort, and that your experience with the Xcalacoco activities was fantastic. We are pleased to know that you our different restaurants, cenotes, activities, water park, amongst other details, made your holidays unforgettable....

Saskatchewan, Canada
Reviewed 3 days ago NEWvia mobile

We went on a mom's and daughters holiday. I specifically picked this one for the natural spaces. It was spectacular having the jungle and birds and animals all around us. Staff was great, food was fabulous and the environment so beautiful. The girls were a little disappointed with the nightlife, but we really enjoyed the portrayal of the legends with...

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4Thank Wendy H
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Wendy H, Thank you very much for your review, we are so happy to hear that you and your daughters had a great time with us. We greatly appreciate your recognition about the dedication of our staff in providing an excelling service in all aspects. We are sorry to read that your daughters expected more from the nightlife, we...

Dallas, Texas
Reviewed 3 days ago NEWvia mobile

I have stayed in three star hotels that were nicer! Never ever again..... too many negatives to list! Filthy place! Also needs updating... I am not a hard person to please either. Do not waste your money. They make it sound nicer than it is!

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5Thank JujuB727
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Texas Mom, Thank you for taking the time to write this review about our hotel. We are sad to read that our more than 6 different restaurants, water park, more than 30 various activities and beautiful jungle setting, amongst others were not to your pleasing. Nonetheless we would like to thank you for sharing with us your perception of...

Cornwall, Canada
Reviewed 3 days ago NEW

Overall the resort and staff were wonderful. There are tons of activities for the kids, a wide variety of restaurants to try, and beautiful scenery to enjoy. The beach was rocky and not appealing to swim in; however, we were able to walk 5 minutes in the direction of the next resort and enjoy the beach there.

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5Thank ibeckstead17
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear ibeckstead17, We truly appreciate your nice comments about our resort. It is indeed very nice to learn you truly enjoyed your holidays with us. We are very happy to know that your kids enjoyed the varied Xcalacoco activities that we have for free on site. We will love to receive you here in your home away from home wherever...

Reviewed 3 days ago NEW

I have personally loved this hotel. The pros: I felt like on an adventure through a tropical jungle. There are tropical trees everywhere, monkeys roaming free (although they don't come to close to us because they are afraid), Coatis are like cats over there. Friendly and everywhere. there is a Mayan trail (small one) in the hotel that I loved...

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1Thank Carlos M
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Carlos M, While extending you a warm regard, we would like to thank you for sharing your views and comments related to your recent stay at our resort. We are very happy to see that overall you had a great time in our hotel. It is great to read that both kids and adult had a blast at our...

Québec
Reviewed 3 days ago NEW

this is really a great resort..the grounds..food..atmosphere..and employees..all great EXCEPT..the check in..this is probably the worst resort for check in i have ever seen..too bad..the rest is incredible..some people got rooms right away..others like us had to wait 4 hrs to get a room..true you can enjoy the bar..restaurants..pool. while you wait..but when your tired you just want to get...

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2Thank Cabania
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Cabania, We appreciate the time you have taken to write this review regarding your recent stay in Sandos Caracol. It is great to read that overall you had a fantastic time here with us. Thank you for highlighting the positive attributes you were able to enjoy such as the restaurants and our service, as well as the not so...

Saint Louis, Missouri
Reviewed 4 days ago NEW

We visited Sandos Caracoal October 2016. Loved it so much that we are planning to go back again this October with some family memebers. Yes there was some cons of the vacation but at least for us, the pros outweighed the cons. The staff members were genuine, friendly, and helped you as much as they could. The resort itself was...

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5Thank Christina M
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Christina M, We truly appreciate the time you took to write this review for this social media. We feel honored of receiving such compliments, as well as your understanding of our Eco concept. Thank you for helping us take care of water reusing your towel. We sincerely believe that we the help of our guests, and with good practices...

London, Canada
Reviewed 4 days ago NEW

Wow all I can say is it excited our expectations. Great staff, food like on a cruse, Accommodation that were new and clean, and a great drink menu The atmosphere was awesome animals all over no mosquitoes trails like you are in the jungle. Cenoties clear water great for snorkelling. Water slides for all ages. The only negative is the...

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2Thank gwsproule
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear gwsproule, We are excited to read your fantastic review about your last stay with us. It is great to learn that you loved so many aspects of our resort, from your room, to the water park and snorkeling activities. Please rest assured that we are already working in the maintenance of the water slides. Rest assured that everything is...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $234 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#26 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,258 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 28 was close to the water slides and quiet pool.”
 of 5 bubbles seeker_of_fun, 22 Mar 2017 | Read review
“It really depends on what you enjoy doing. You could be near the beach, the pool, the restaurants, the water park.”
 of 5 bubbles ibeckstead17, 21 Mar 2017 | Read review
“If you want a good price, book it with one year in advance. We paid over 1500$ less because we booked before July last year.”
 of 5 bubbles carlosmA1444AY, 21 Mar 2017 | Read review
“we were in block 52 second floor loved it no elevators though..but overlooking deer pen an had monkees in trees next to balcony”
 of 5 bubbles Cabania, 21 Mar 2017 | Read review
“Superior Select Club or Deluxe Select Club if traveling with out children! Worth every penny!”
 of 5 bubbles W1970LBchristinam, 20 Mar 2017 | Read review
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