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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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    2017-08-15 2017-08-16
    US$277
    US$267
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    US$277
    Traveller (13688)
    Pool & Beach (2708)
    Room & Suite (1292)
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,232 reviews)
    “aqua park” (432 reviews)
    “royal elite” (496 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Dreams Puerto Aventuras Resort & Spa
    4,599 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Magic Blue Hotel
    650 reviews
    #54 of 209 hotels in Playa del Carmen
     
    Zoetry Paraiso de La Bonita
    2,259 reviews
    #4 of 25 hotels in Puerto Morelos
     
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    Rooms
    Aug 15Aug 16
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (12,542)
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    There are newer reviews for Sandos Caracol Eco Resort
    See the most recent reviews

    11 - 15 of 7,289 reviews

    Reviewed 3 days ago

    first time we had visited mexico for a family holiday wow what can I say the place is beautiful , the hotel is very clean tidy and in a beautiful location but lots of mosquitos but hey there are every were, the weather was amazing...More

    1  Thank Kerryann S
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Dear Kerryann S, First of all, thank you for your comment about your recent stay with us. We are so glad to read we surpass your expectations. We have a very strong passion for service and we feel satisfied knowing we did a great job....More

    Reviewed 3 days ago via mobile

    My husband and I stayed in this resort last summer and loved it. Upon our arrival we were upgraded to the Select Club. If you are traveling without kids and can afford to spend a bit more for the upgrade… It’s really worth it! We...More

    1  Thank Gabriela W
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We now know that...More

    Reviewed 5 days ago via mobile

    I was a little concerned because of some reviews saying young adults may be bored. Maybe my kids (17,18,20) are not typical, but they had a great time. There really is so much to do right on the resort property that you do not need...More

    Thank hol2758
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 4 days ago

    Dear Hol2758, Thank you very much for your pleasant comment about your most recent experience at Sandos Caracol Resort. We appreciate your compliments as well as your constructive criticism. We know how important it is our guests opinion to the continuous growth of our hotel,...More

    Reviewed 5 days ago via mobile

    I've been reading reviews on this resort for months and was nervous leading up to our trip, but after spending a week there I'm happy to report that we really enjoyed it. This was our third time to this part of Mexico, but first at...More

    8  Thank MegC07
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 4 days ago

    Dear MegC07, We would like to thank you for taking the time to write such a nice review about your recent stay at SandosCaracol. We are glad that your experience with us was pleasant and to have read that you really enjoy our stay with...More

    Reviewed 1 week ago

    Just returned to the UK having spent 2 weeks from June 26th we stayed in room 6224 in the adult only section, we have visited Mexico 3 times now and have to say we loved this unique resort ,a special mention to the boys in...More

    2  Thank Susan W
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 6 days ago

    Dear Guest, We would like to thank you the time you have taken for sharing such great things about your recent stay at SandosCaracol. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one. We will...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • US$137 - US$594 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #45 Top resorts Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, BookIt.com, Hotels.com, Expedia, Travelocity, HotelsforEveryone, Cheap Tickets, getaroom.com, Cancelon, TripOnline SA, Hotwire, Evoline ltd and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (13688)
    Pool & Beach (2708)
    Room & Suite (1292)
    Dining (1041)
    Hotel & Grounds (8414)
    Family and Play Areas (598)
    Bathroom (151)
    Business Centre & Event Rooms (63)
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    Ask a question
    Questions & Answers
    Sarah B
    26 July 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Dear Sarah, As adults couples or groups you may do an upgrade to our select Cub. In case you are comming with kids, we have other options beacuse as you mentioned, Select Club is only adults.
    0
    Votes
    Google Translation
    CS1138
    24 July 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Hola CS1138, Thank you for your interest about us. As some of our guest have commented, we do have some rocky areas but we have some great aras to swim, we also have some activities to do snorkeling.
    0
    Votes
    Google Translation
    Room Tips
    "Club bottom floor"
    Read review
    "They wouldn't allow us to pick our rooms, we were placed in different buildings."
    Read review
    "Choose something in the adults section if you don't have kids"
    Read review
    "Rooms in the adult section are quieter but further from the beach."
    Read review
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