We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2018-01-01 2018-01-02
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    +1 866-336-4083
    Call
    Hotel website
    Save
    Lowest prices for your stay
    2018-01-01 2018-01-02
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    Traveller (14457)
    Pool & Beach (2807)
    Storyboard
    Overview
    • Excellent50%
    • Very good32%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,268 reviews)
    “aqua park” (450 reviews)
    “royal elite” (530 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Sandos Caracol Eco Resort
    Special Offer: GET 5% EXTRA DISCOUNT
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
    Rooms
    Jan 1Jan 2
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "15fe8d5277e3438c8294a968195c4c07", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":219156,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":1,"year":2018},"checkout":{"day":2,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"15fe8d5277e3438c8294a968195c4c07","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Sandos Caracol Eco Resort","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjE1ZmU4ZDUyNzdlMzQzOGM4Mjk0YTk2ODE5NWM0YzA3IiwiQUlLIjoiMzFlMjhlZWZiNzZhNGVjMWE5NzViYWMxMzgzNGUzN2YifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "01/01/2018", "checkOut": "02/01/2018", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (13,143)
    There are newer reviews for Sandos Caracol Eco Resort
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    4,581 - 4,585 of 7,581 reviews

    Reviewed 31 March 2013

    My family and I have stayed at this hotel twice in the past. This hotel is grate for a family getaway. This hotel has an amazing kids club which is opened from 10am to 10pm (no other hotel has a kids club opened till 10pm)....More

    Thank Vitssv
    Reviewed 31 March 2013

    Overall we really enjoyed this resort. We booked through hotwire and got royal elite rooms for 1300 each. The location of our rooms were exceptional, front door next to buffet, patio door next to pool. I thought that the traffic would be loud but not...More

    1  Thank wildcat3
    Reviewed 31 March 2013

    From the moment you arrive, you are welcomed to paradise with a cool drink, luggage is taken care of, the resort explained and you can immediately go enjoy the beach or resort amenities. Fabulous bars and pools and wonderful service. The staff and executive staff...More

    Thank Jack A
    Reviewed 31 March 2013

    I booked last minute and was told this was one of the last resorts available which mad me nervous at first because I figured it wouldn't be any good. The pictures off trip-advisor never looked to appealing either. HOWEVER, once I arrive at the resort,...More

    1  Thank Jeffrey B
    Reviewed 30 March 2013

    This is a Wonderful resort for families. All the staff at Sandos Caracol Eco-Resort made our stay very enjoyable and do a very good job taking care of their guests with a friendly smile and go out of their way to make sure your stay...More

    1  Thank Louie R
    Fairmont Mayakoba
    4,282 reviews
    #10 of 213 hotels in Playa del Carmen
    3 km
     
    Petit Lafitte
    1,592 reviews
    #9 of 213 hotels in Playa del Carmen
    0.8 km
     
    Grand Velas Riviera Maya
    3,326 reviews
    #3 of 213 hotels in Playa del Carmen
    2.1 km
     
    Azul Beach Resort The Fives Playa Del Carmen
    6,892 reviews
    #59 of 213 hotels in Playa del Carmen
    0.6 km
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$171 - US$1,044 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #44 Family Hotel in Playa del Carmen
    • #46 Top resorts Hotel in Playa del Carmen
    • #54 Spa Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Hotels.com, Orbitz, Expedia, Booking.com, Hotwire, Travelocity, HotelsforEveryone, Evoline ltd, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14457)
    Pool & Beach (2807)
    Room & Suite (1325)
    Dining (1104)
    Hotel & Grounds (8921)
    Family and Play Areas (649)
    Bathroom (158)
    Business Centre & Event Rooms (72)
    Nearby
    Sponsored by:
    Nearby HotelsSee all 213 hotels in Playa del Carmen
    Grand Velas Riviera Maya
    3,326 reviews
    2.08 km away
     
    Petit Lafitte
    1,592 reviews
    .85 km away
     
    Azul Beach Resort The Fives Playa Del Carmen
    6,892 reviews
    .64 km away
     
    Fairmont Mayakoba
    4,282 reviews
    3.00 km away
     
    Nearby Restaurants
    Coco's Cabanas
    177 reviews
    .76 km away
    Los Murales
    208 reviews
    .68 km away
    Koh Thai - Wok Cuisine
    47 reviews
    .63 km away
    Arezzo Restaurant
    25 reviews
    .63 km away
    Nearby Attractions
    Co.Cos Culinary School & Catering
    238 reviews
    1.60 km away
    Scuba Libre
    556 reviews
    .41 km away
    Kitemex Kitesurf School
    98 reviews
    .89 km away
    AquaSafari Mexico
    136 reviews
    1.27 km away
    Ask a question
    Questions & Answers
    lisaandbruce1
    16 December 2017|
    Answer
    Response from joesLiverpool |
    Hi, In my previous trip to Mexico, I used $ bills to tip, but used pesos to buy souvenirs.
    0
    Votes
    Room Tips
    "We had an eco junior suite in building 16, which is extremely close to the Tortuga pool"
    Read review
    "The newer rooms are towards the leftmost part of the resort when facing the beach."
    Read review
    "If you have no kids, get the Select Club"
    Read review
    "Jacuzzi Room"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing