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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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    2017-08-07 2017-08-08
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    Traveller (13597)
    Pool & Beach (2695)
    Room & Suite (1279)
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    Overview
    • Excellent48%
    • Very good33%
    • Average11%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “select club” (1,232 reviews)
    “aqua park” (432 reviews)
    “royal elite” (496 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Dreams Puerto Aventuras Resort & Spa
    4,598 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Magic Blue Hotel
    650 reviews
    #54 of 209 hotels in Playa del Carmen
     
    Zoetry Paraiso de La Bonita
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    Rooms
    Aug 7Aug 8
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (12,524)
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    There are newer reviews for Sandos Caracol Eco Resort
    See the most recent reviews

    4,591 - 4,595 of 7,280 reviews

    Reviewed 23 November 2012

    We returned from our holiday here this week, we had a fantastic holiday. We were a group of 11 including 1 4 year old who enjoyed it the most out of the group. Reception staff were always friendly and very helpful. All bar and restaurant...More

    Thank ssmithbaby
    Reviewed 21 November 2012

    We visited this hotel as a group wedding party!! We were looking for something a little more tropical looking than your typical high rise hotel anywhere else. This hotel was everything we could of hoped for... Beautiful scenery, natural environment, no high rise in sight,...More

    2  Thank Candice2706
    Reviewed 20 November 2012

    The resort has nice features and grounds, but the overall scope is more like a huge summer camp or cruise ship. The nature aspects were beautiful, but the food was average at best. The dinner requiring reservations was a joke as we had to wait...More

    4  Thank Stephen S
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 22 November 2012

    Dear guest, I would like to thank you for the times invested in sharing this review with readers of this important internet page, as well as we us at the Sandos Caracol. I am sorry to see that apparently base on the dimensions of our...More

    Reviewed 20 November 2012

    I just got married in a beautiful ceremony on the beach at the Sandos Caracol Eco Resort. Fernanda the wedding planner made it a breeze. She had everything all set up, we drove to the beach in a golf cart, had a beautiful place to...More

    1  Thank CPickard
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 21 November 2012

    Dear Guest, Thank you very much for taking the time to share your positive experience. For me personally as the manager of this hotel, here is no greater satisfaction, than receiving beautiful reviews and nice comments from our customers. I have certainly shared with our...More

    Reviewed 20 November 2012

    We stayed at the Sandos Caracol for 10 days at the end of October. Overall, I'd say the trip was great...we have 3 kids, ages 9, 11 & 12, and they all had a fabulous time. They had never been to Mexico or a resort...More

    3  Thank CassieP_1981
    Dreams Puerto Aventuras Resort & Spa
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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • US$154 - US$599 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #45 Top resorts Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, BookIt.com, Travelocity, Orbitz, HotelsforEveryone, Cheap Tickets, Cancelon, getaroom.com, Hotwire, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (13597)
    Pool & Beach (2695)
    Room & Suite (1279)
    Dining (1031)
    Hotel & Grounds (8362)
    Family and Play Areas (598)
    Bathroom (150)
    Business Centre & Event Rooms (61)
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    Ask a question
    Questions & Answers
    CS1138
    24 July 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Hola CS1138, Thank you for your interest about us. As some of our guest have commented, we do have some rocky areas but we have some great aras to swim, we also have some activities to do snorkeling.
    0
    Votes
    Google Translation
    Anthony227
    24 July 2017|
    Answer
    Response from MegC07 | Reviewed this property |
    It should be $90 or so.
    0
    Votes
    Blade65
    24 July 2017|
    AnswerShow all 2 answers
    Response from katygWigan | Reviewed this property |
    No need to wear long trousers in the restaurants - the dress code is smart/casual so shorts and tshirts are fine. Not sure about the cost of the spa sorry.
    0
    Votes
    Room Tips
    "Select club room 6224 great for monkey visits"
    Read review
    "Select Club"
    Read review
    "Rooms on the south side are quieter"
    Read review
    "Bring Bug Spray. You'll need it."
    Read review
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