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Hotel Riu Playacar

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Hotel Riu Playacar
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4,698 Reviews from our TripAdvisor Community

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Showing 2,503: English reviews
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Reviewed yesterday NEW

Good things: Main buffets are good...lunch one by the pools and main one for dinner and breakfast is really good. Probably the best I've experienced in Mexico at a larger hotel. The resort is beautiful, lounge bar/stag area is really nice, lobby is large and luxurious. Beach is beautiful with lots of lounge chairs. Activities go all day, by the...

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Thank Live4it
Athens, Georgia
Reviewed 5 days ago NEW

My daughter is a RUI fan and booked this All-Inclusive resort for a spring break holiday with our grand-daughters, ages 3 and 6. We went along to spend time with all of them. What a great vacation we had! First of all, they booked this RUI because it was kid friendly. There were activities the girls attended which they loved....

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2Thank Susan E
Illinois
Reviewed 6 days ago NEWvia mobile

My family, me and husband (to be) stayed for wedding weekend. The staff really went above and beyond to make sure we had a great stay and to give us a great wedding dinner. The whole weekend anytime we saw them they always wanted to know how we were enjoying ourselves. The hotel has recently been remodeled and I think...

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3Thank Drea0047
Houthalen, Belgium
Reviewed 6 days ago NEW

We went begin april 2017 and it was great! The people of the hotel were very helpfull and friendly. From the reception, to the bar tenders, animation people, cleaning service... for us a A+!!! The entire hotel was also very clean. The room was beautiful and very clean. Animation was FANTASTIC! Food was super. We had a lot of choise...

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5Thank Rebecca D
Stourbridge, United Kingdom
Reviewed 1 week ago

Myself, husband and 2 children (aged 4 & 1) have recently returned from a 11 night stay at this hotel. It is modern, clean and tidy. We upgraded to a junior suite and we weren't disappointed- the staff rang us to check we were happy with our room. Check in was swift and our suitcases were taken straight to our...

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7Thank Dentist22
Rochester, New York
Reviewed 1 week ago

There were just as many pros as there were cons. The beach was one of the best we’ve seen in Mexico. The room was great with a spectacular ocean view, but there wasn’t a coffeemaker or any clocks. The shower only had a half wall and the water always sprayed thru the window leaning into the room or the bathroom....

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3Thank Mindy S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Playacar, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts and taking time to give us your feedback. We are glad to read that the beach and the rooms with its great ocean view was to your satisfaction and that we could mostly meet your taste with our buffet. On the other hand we regret to read that you were...

Reviewed 1 week ago via mobile

The hotel it's so fabulous, everything its all inclusive, the design very chick, the staff very professional, the food very amazing (specially the dinner) its so fancy everything. And they have a coffe restaurant (best Capuchinno ever) But the night show... I think not that great has the hotel. Very well, defiantly I will go back again!

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1Thank Kimberly A
Reviewed 1 week ago

I chose this hotel based on the good reviews I read . However, I am not sure how this hotel got a high rating. This is our 8th time in Mexico and first in Rio hotels. I can say for sure that it will be the last in any Rio hotels. First, when we arrived there were no body to...

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4Thank Ahmed G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Playacar, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We have sent your comments and suggestions to the respective...

Reviewed 1 week ago via mobile

Amazing place, loved everything about it. Good choice of food, spotlessly clean, friendly staff - especially Pedro, Fernando, Polo, Jesus, Fryda and Froy. Lovely walk along the beach to Playa del Carmen. Will definitely return.

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1Thank Jennyh2305
Vancouver, Canada
Reviewed 1 week ago

This was my 6th trip to Playa since 2010, and my 3rd resort. We went for a friends wedding, which can turn into quite a mess, but I was pleasantly surprised at the organization and professionalism upon arriving at this resort. Within 10min of arriving from a very long trip, we had our room keys, and were on our way...

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2Thank Lia G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Playacar, responded to this review

Dear guest, Thank you for choosing RIU Hotels and for your vacation and for sharing your feedback with us. We are glad to read that our fast check-in procedure, the cleanliness of our facilities and the beach was to your satisfaction and that the wedding was attended lovely. We regret to read that you were not able to sleep well...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 8 annexed buildings * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 21,000 m2/25,000 sq. Yards of tropical gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport ... more   less 

Additional Information about Hotel Riu Playacar

Address: Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $293 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Playacar 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Playacar Hotels
Riu Playacar Mexico
Rui Playacar
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#27 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#50 Family Hotel in Playa del Carmen
#57 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Playacar staff and other travellers.
428 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“People with mobility issues or pushchair users request ground floor room as no lifts”
  • Junior suite
  • Junior suite
  • View from junior suite
Dentist22, 23 Apr 2017 | Read review
“Request buliding 6 or buliding 8. Close to the pool and beach, little walk to the lobby, restaurants, but much quieter”
LiaG582, 21 Apr 2017 | Read review
“The high rooms are more quite.”
henriquemourao, 17 Apr 2017 | Read review
“Building 7 and 8 are closest to pools and beach.”
carolm303, 14 Apr 2017 | Read review
“Block near the pools is best”
TISSUEHANKIE, 14 Apr 2017 | Read review
5 of 5