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Excellent time with my family in an awesome All Inclusive Resort, delicous food (10 points), bartenders and weiders with a nice smile. Fun activities with the entertainment staff. But the real reason for my review is to thank you Vyaney from the Customers Service, i...More
The hotel rooms were recently refurbished so it appears well maintained. The hotel staff are friendly and helpful. The check-in was swift and easy. The standard suite was spacious and comfortable. Shower room was good size. Food generally was good, variety of buffet was plentiful....More
The Hotel is lovely and clean even the gardens are kept beautiful. So couldn't understand why on earth the pool bar was soooooo dirty!!! We went it it about 4 times and that was enough there was things floating around everywhere and it just wasn't...More
We have visited this hotel 3 times and usually go to the riviera maya or this location. It's really gone down in past year. Ceiling leaks, ants in the room, food quality is poor. This was our 6th year anniversary (put in the reservation request)...More
2 Thank A TripAdvisor Member
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace MexicoResponded 1 week ago
Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain...More
This is the second time we have visited this hotel and have booked to return next year.
We do not usually return to a place twice but we cannot seem to get this hotel out of our minds when we return home.
Firstly we travelled...More
US$263 - US$591 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#15 Top resorts Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Number of rooms
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Yucatan Peninsula >
Quintana Roo >
Riviera Maya >
Playa del Carmen
Also Known As
Riu Palace Mexico Hotel ,
Riu Palace Mexico Playa Del Carmen ,
Riu Palace Playa Del Carmen ,
Riu Palace Mayan Riviera ,
Riu Playa Del Carmen ,
Mexico Palace Riu ,
Riu Mexico ,
Rui Palace Mexico ,
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen