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Hotel Riu Palace Mexico

Certificate of Excellence
29/06/2017 30/06/2017
1 room 2 adults 0 children
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5,392 Reviews from our TripAdvisor Community

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Showing 3,840: English reviews
Hamilton, Canada
Reviewed 13 August 2011

From the moment we arrived to the moment we left, my husband and I had a fantastic time. We are in our late 20's and travelled with another couple. We were welcomed with a delicious cocktail and given great rooms upon request (rooms 2063 and 2064.. both highly recommended). Ya so we were given one key on a string.. really,...

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6Thank sstreets
Reviewed 12 August 2011

Let me start by saying I have traveled to Cancun over a dozen times and stayed in various hotels. I have stayed in different value resorts in cancun, riviera Maya, puerto aventuras and puerto modelo. I can stay this is by far the worst resort I have been to. I had a feeling it was going to be bad when...

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3Thank Bcolon
Dallas, Texas
Reviewed 11 August 2011

I have never written a review about a hotel before but we just got back from Playa and I felt the need to do so about the RPM because of the great service, beautiful surroundings and comfortable accommodations. It was everything I had expected plus more. For an all-inclusive the food was good, the drinks were very much to our...

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3Thank CharlynnM
Preston, United Kingdom
Reviewed 11 August 2011

I really like this Riu and decided to revisit. The pool service is excellent, the rooms clean and well maintained. Plenty of chairs etc outside and a pleasant although limited lunchtime menu. Animation team really great fun and hard working. So why write this review? The Don Julian is less well managed than ever... reserved tables for the waiter and...

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1Thank julo063
norht dakota
Reviewed 8 August 2011

First of all remember this is another country you are in. 5 star doesn't mean slippers and robes here. What you will get is 24hr room service and the staff trying the best they can to make you happy. Remember they do not always understand you, but there isnt anyone you walk by that doesn't say hello ,good morning, and...

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6Thank danddnorthdakota
East Lansing, Michigan
Reviewed 8 August 2011

I think I was 17 the first time I went to Mexico, and my little brother was 15. I ended up finding ways to drink occasionally, but Riu employees would never really budge...Years later, I've been of drinking age for quite some time. I'll be staying in the Riu Palace Mexico because I thought it was the nicest of all...

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4Thank adamsry1
Chicago, Illinois
Reviewed 8 August 2011

We had a wonderful relaxing vacation. The Hotel was beautiful, staff was wonderful and the food was delicious. My husband and I stayed at the Riu Palace Mexico with our two children, 17 and 20. They played volleyball at the pool for hours, while my husband and I relaxed with drink on the poolside. I recommend this hotel and will...

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4Thank SoccerMom010
London
Reviewed 7 August 2011

I am suprised by all of the "over the top" glowing reviews, we relied on these reviews when booking our holiday so we feel let down. I can only assume that reviewers can't have stayed in proper 5 star hotels.The Hotel is OK but it is really a Spanish standard 4 star. When we booked in we were given a...

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2Thank mel078
Middlesex
Reviewed 7 August 2011

Even though Cancun Airport, ON ARRIVAL, was the most inefficient airport that we have ever landed at - it took 2 hours to get through customs - once we arrived at the Riu Palace Mexico - all was forgotten. We are a frequent stayer at this group of hotels - but this one was 5-star plus. The staff just fall...

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5Thank sallypinner
Los Angeles, California
Reviewed 4 August 2011

We were totally impressed with the great beach, warm water and excellent service at Riu Palace Mexico. Food at buffet restaurant sometimes great, sometimes only good but you will not be hungry with plenty of food selection. Excellent food and service at Krystal, was able to get reservation with about two minutes wait in line. Drinks at lobby bar were...

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4Thank baduy99

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29/06/2017 30/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $372 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

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591 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from reception”
busbylewis, 17 May 2017 | Read review
“balcony and not a concrete front which blocks the view.”
gezzastoke, 17 May 2017 | Read review
“Get a room facing the fountains.”
higgs_mike, 16 May 2017 | Read review
“All rooms are great. The entertainment stops at 11pm so it doesn't really matter what room you are in.”
kimberlye438, 11 May 2017 | Read review
“I had very good communication with the hotel via email.”
senorakatz, 7 May 2017 | Read review
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Prices are for 1 room, 2 adults
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