We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

City Express Playa del Carmen

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
City Express Playa del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

418 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for City Express Playa del Carmen
See the most recent reviews
Showing 43: English reviews
Seattle, Washington
Reviewed 3 February 2016

Our overall experience here was not the greatest. The room was nice and clean but there was no window. So the ventilation in the room was very poor, our room got very muggy, very quickly. AC had to be turned on at all times. Wifi did not work at all in our room. The only time we had wifi was...

 Report
Helpful?
Thank ceetee09
Iliana A, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest level...

Durango, Colorado
Reviewed 18 December 2015

We stayed here one night before we went to our resort. It had a nice room, beds were nice, room was clean, bathroom was nicely equiped. They are doing construction in front of the hotel which didn't look good but didn't have any noise at all inside the hotel. For the price it was good enough. I don't know if...

 Report
Helpful?
Thank Kryn H
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Kryn H, Thank you for choosing our hotel as your first stop at Playa del Carmen, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, We look forward to your next visit.

Bowmanville, Canada
Reviewed 28 November 2015

I am presently in the middle of a two week stay at City Express and am so satisfied that I am writing my review as I sit in the business center. The rooms are very comfortable and very clean. The morning breakfast is terrific and I look forward to it each morning. The staff is very friendly and Helpful. I...

 Report
Helpful?
Thank Ken1949
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Ken1949 Thank you for sharing your comments in the tripadvisor community. I am pleased to hear you enjoyed your stay with us. We look forward to your next visit. Kind Regards

Boston, Massachusetts
Reviewed 24 August 2015

The hotel was clean. Everything you'd expect from a franchised hotel company. The pool was relaxing but not very deep to enjoy swimming. The hotel was far away from the active night life of Playacar. We'd have to take a taxi back and forth to the main chopping strip and club whenever we wanted to go out. Hence, we only...

 Report
Helpful?
Thank Chuck T
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Cancun, Mexico
Reviewed 17 August 2015

Excellent hotel for the money. Low budget with a breakfast buffet. Affordable hotel that won't kill your wallet, safe, clean, and family friendly. We have found this chain to be consistant in offering affordable rooms with a good breakfast buffet. Safe location and free wi-fi. Stayed one night during a two day excursion in the area. Clean bathroom and room....

 Report
Helpful?
Thank A_Casados
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Reviewed 11 July 2015 via mobile

If you're planning a few days in the parks like xcaret and others, you'll spend the whole day in the park, so do not spend the money in a nice and expensive hotel that is not even close to the parks... I highly recomend this hotel, it has breakfast and is very close to the parks... So saving in hotels...

 Report
Helpful?
2Thank Antonio R
marlen c, Public Relations Manager at City Express Playa del Carmen, responded to this review

Dear Antonio, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Reviewed 6 June 2015 via mobile

Staff were not very helpful at all. Breakfast was awful and pool was gross. Worst part was the bed was horrendously uncomfortable. Was a bit far out from the main drag (about a 20 minute walk). Overall was just extremely overpriced for what it was. Expected more for our money, or a lower cost for lower expectations. Not recommended

 Report
Helpful?
Thank KaitlynRae
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope...

Atlanta, Georgia
Reviewed 19 May 2015

We thought this hotel was excellent. It was clean, the aircon and free wifi worked, and best of all it was cheap. No frills, but functional and we had a very comfortable stay. Most surprising was the excellent hot breakfast that was included in the price. Location was just on the south side of the centro but still very close....

 Report
Helpful?
Thank BlueHeeler777
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Niceville, Florida
Reviewed 9 May 2015

Mahikal is a beautiful Garden of Eden in the midst of Playa Del Carmen. The white sand beach is breath taking, the food is amazing,and the staff are very helpful. You will stay in a little individual palapa with 2 hammocks in front. The resort sports 2 restaurants, one is directly on the beach. The property has been newly remodeled...

 Report
Helpful?
Thank Joy C
Brantford, Canada
Reviewed 3 May 2015

stayed here for a couple night waiting to get flight home. Room and hotel very clean good continental breakfast compared to other places we've been to. Pool was nice. Not much to do in the area. Mall is a 10 min walk north. Collectivo can be had just out front on the road and a 10 min ride to 5th...

 Report
Helpful?
Thank rtoniett
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

191 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (28)
Viewed
Hotel & Grounds (3)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (8)
Viewed
Other (13)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (124)
Viewed
Amenities (21)
Viewed
One bed (20)
Viewed
Pool (13)
Viewed
Dining (18)
Viewed
The Hotel (29)
Viewed
Two beds (23)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (28)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.4 km away
City Express Suites Playa del Carmen
City Express Suites Playa del Ca...
#154 of 212 in Playa del Carmen
20 reviews
0.2 km away
Wyndham Garden Playa Del Carmen
Wyndham Garden Playa Del Carmen
#121 of 212 in Playa del Carmen
442 reviews
0.8 km away
Apart Hotel Casaejido
Apart Hotel Casaejido
#39 of 212 in Playa del Carmen
522 reviews
Show Prices
Show Prices
Show Prices
1.8 km away
One Playa Del Carmen
One Playa Del Carmen
#83 of 212 in Playa del Carmen
658 reviews
2.6 km away
Magic Express Hotel
Magic Express Hotel
#186 of 212 in Playa del Carmen
147 reviews
2.1 km away
Hotel Plaza Playa
Hotel Plaza Playa
#65 of 212 in Playa del Carmen
450 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $78 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and Travelocity so you can book your City Express Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#20 Best Value Hotel in Playa del Carmen
#75 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from City Express Playa del Carmen staff and other travellers.
3 questions
Ask a question
Questions? Get answers from City Express Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor further away from the area where breakfast is servied”
 of 5 bubbles RiveraMayaPA, 15 Jun 2016 | Read review
“make sure you ask what type of bed comes with room; standard room has two twin beds NOT queen or full size”
 of 5 bubbles A_Casados, 17 Aug 2015 | Read review
“Rooms are Palapas with a thach roof and 2 hammocks on the porch, pick an ocean front room for a great view.”
 of 5 bubbles 402joyc, 9 May 2015 | Read review
“Try get a top floor room so you won't hear folks walking around above you as the ceiling was thin on the ground floor.”
 of 5 bubbles JessMayx, 19 Feb 2015 | Read review
“We stayed on the ground floor and it was pretty quiet, close to the business center and breakfast area. We didn't need an elevator.”
 of 5 bubbles lizluvsc, 1 Dec 2014 | Read review
5 of 5