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City Express Playa del Carmen

Booking.comUS$59*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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City Express Playa del Carmen
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491 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Beaumont, California
Reviewed 1 December 2014

We stayed here for one night and paid about $68 per room for 3 people in each room. It is located close to the main road. Check in was super fast and easy. The customer service was good and helpful. We got free Wifi and even used the business center to print our boarding passes. The rooms were clean, the...

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Helpful?
1Thank lizluvsc
marlen c, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to improve our services to meet 100% with your needs.

Kitchener, Canada
Reviewed 13 November 2014

We stayed at this hotel for 2 nights while visiting Playa del Carmen after a few days in Cancun. I booked this hotel from Hotwire and was a bit disappointed with the location, which is just off of the highway from Cancun. We paid $50 per night and that included a buffet breakfast which was pretty good and included fresh...

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1Thank trisha07
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Saint Louis, Missouri
Reviewed 6 November 2014 via mobile

convenient to highway 307, clean, free wifi, and very reasonable price. Good choice for an overnight stop before continuing trip further south. They also offer a decent breakfast with fruit, juice etc. I've stayed at similar priced hotels in town and the noise from the restaurants and bars made it impossible to sleep, this hotel was perfect for what I...

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Thank John S
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Jhon, Thank you for contacting us, it is a pleasure to know that your stay at City ExpressPlaya del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon

Los Angeles
Reviewed 21 May 2014

Stayed at the City Express Playa del Carmen for the first time in a City Express Hotel. The hotel is big, clean and efficient. Check in was fast and easy, the rooms are small but they are clean, no frills, with Ikea type furniture, small closet and bathroom with hard resin plastic counters and soap/shampoo. There is a small flat...

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1Thank RichieSel
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon

Reviewed 11 March 2014 via mobile

If you want something basic just for rest after a long day this small hotel is the option, the price is according to the facilities, the location is not bad at all is located 8 minutes from the 5th avenue (walk time), and the breakfast is very basic but good!

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1Thank Miriix
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Geelong, Australia
Reviewed 20 February 2014

A little overpriced but clean new looking rooms with great front counter staff made my stay here pleasant BUT as most American breakfast are normally very ordinary this breakfast was great lots to choose from IF you get there early, if you go to breakfast late you may struggle. Overall very surprised at the small but very clean very well...

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Thank MyHoliday8
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Brian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Lincoln, United Kingdom
Reviewed 16 February 2014

I am staying in this hotel for an extended business trip. The rooms are very clean and comfortable. The staff here are very helpful with any questions or small problems, there is free wifi in the rooms and public areas. Hairdryers and irons are available from reception if needed. The breakfast, although self service with paper plates is sufficient, including...

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Helpful?
1Thank Dawn B
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Reviewed 11 January 2014 via mobile

We stayed for one night only in Playa Del Carmen and had booked a room at City Express throught Expedia for about 50$. We expected very little but were highly suprised at the facility. Everything was squeaky clean and looked new, like 2013 new. Staff was billangual and very nice, wifi worked flawlessly. The hotel is located 6$(taxi) away from...

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Thank Marc H
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Marc, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Newark, New Jersey
Reviewed 5 October 2013

Nice, clean, good customer service. Conveniently located right off the highway, near a lot of shops and restaurants. The location was busy enough that we felt safe in the evening. It's also not far (driving) from a lot of attractions like Xel-ha. According to the signs there is a beach nearby, probably not walking distance though, or it might just...

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Helpful?
Thank Tara973
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Playa del Carmen comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon

Houston, Texas
Reviewed 3 September 2013

Not being familiar with anything in this Mexican beach city, I choose a familiar sounding name and was not disappointed. This was my first stay with City Express and now know they are in many locations and I will be pleased to book with them again.

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Thank Phillip B
Marlen C, Guest Relations Manager at City Express Playa del Carmen, responded to this review

Good afternoon Pillip. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about City Express Playa del Carmen

Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $82 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Playa del Carmen 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
City Express Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#19 Best Value Hotel in Playa del Carmen
#75 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from City Express Playa del Carmen staff and other travellers.
3 questions
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Questions? Get answers from City Express Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I selected the basic room, and it was perfect, not sure if the hotel offers best options, but trust me, are not required.”
AndresC182, 7 Mar 2017 | Read review
“2nd floor further away from the area where breakfast is servied”
RiveraMayaPA, 15 Jun 2016 | Read review
“make sure you ask what type of bed comes with room; standard room has two twin beds NOT queen or full size”
CancunVIP10, 17 Aug 2015 | Read review
“Rooms are Palapas with a thach roof and 2 hammocks on the porch, pick an ocean front room for a great view.”
402joyc, 9 May 2015 | Read review
“Try get a top floor room so you won't hear folks walking around above you as the ceiling was thin on the ground floor.”
JessMayx, 19 Feb 2015 | Read review
5 of 5
Booking.com
US$59* /night
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HotelQuicklyUS$70
Hotwire.comUS$59
Expedia.comUS$59
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Prices are for 1 room, 2 adults
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