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5 Avenida, Playa del Carmen 77728 Mexico
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Free cancellation until 23-02-09
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Free cancellation until 23-02-09
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Traveller (11076)
Panoramas (8)
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#46 of 336 hotels in Playa del Carmen
Travellers' Choice
GreenLeaders Platinum level
Bienvenido a un pequeño rincón del paraíso. Ubicado en un increíble bosque de manglares muy cerca de enormes playas de arena fina y blanca, este resort de lujo todo incluido garantiza una estadía verdaderamente única. Habitaciones que te encantarán con un diseño sofisticado y una cuidadosa atención incluso a los detalles más pequeños. Diversión bajo el sol caribeño en albercas y parques acuáticos para toda la familia. Un mundo de sabores en cada platillo. Y una selección de actividades que enriquecerán tu espíritu y te introducirán en el esplendor de la cultura mexicana. Aventura, naturaleza, relax... Paradisus Playa del Carmen te abre las puertas a todas las cosas que quieras experimentar durante tu estadía en Riviera Maya. Playas, arrecifes de coral, albercas de cenotes cristalinos e inspiradoras ruinas mayas te esperan en la cercana Playa del Carmen. Descubre los servicios y beneficios exclusivos para los huéspedes en Nikté, diseñados para toda la familia. Increíbles y variadas experiencias gastronómicas en sus restaurantes y bares. Encuentra el tiempo para mejorar tanto el cuerpo como el alma en el YHI Spa, un templo del bienestar. Los niños también disfrutarán de un sinfín de aventuras y participarán en emocionantes juegos y experimentos que despertarán su curiosidad e imaginación.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Electric vehicle charging station
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Water sport equipment rentals
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Flatscreen TV
Walk-in shower
Bath / shower
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Family Resort
Languages Spoken
English, Spanish
14170Reviews2076Q+A100Room tips
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Jennifer N wrote a review Jan. 2023
Great food and service. Nelson and Diego were very helpful and friendly in the Capella restaurant! Would recommend this resort. Superior room service too. Overall this resort is very very nice and located close to XCARET and the family of attractions.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ShaneAndLisa wrote a review Jul. 2022
Chicago, Illinois12 contributions88 helpful votes
Hotel's Favourite
I’m writing this review of the Paradisus La Esmeralda family all-inclusive resort in Playa del Carmen, Mexico through the lens of a veteran Paradisus La Esmeralda family. We are a family of three – myself, my wife and our 15-year-old daughter. We know there are many others out there who have visited this resort multiple times over the years and may be wondering what’s changed since COVID, how the resort in doing in general and what the difference between the old Family Concierge and the more recent “Reserve” status is. For those of you who haven’t been here before, it will hopefully give you a better picture as well. This was our fifth trip to the Paradisus in ten years. We came here first in 2012, returned in 2013, then 2015, and then 2017. After, we hit a few other resorts and – voila – COVID, derailing a planned 2020 trip. Fast forward to 2022, and we are back! We had a short visit here, arriving on June 29th and departing on July 3rd. IN SUMMARY The Paradisus remains our favorite resort in the Riviera Maya. The combination of exceptional service, gorgeous grounds incorporated into the existing natural landscape, four-star restaurants with enough variety to make even long stays not become monotonous, plenty of fun for both adults and children, and comparatively reasonable prices make this place a real gem. WHAT’S CHANGED Since it has been five years from our last visit, we have some insight into changes sparked by time and by COVID. We’ll get into The Reserve in a moment, but the top line there is that you can pretty much expect the same thing you got if you chose Family Concierge a few years ago, with a few notable changes. Mainly, the Paradisus is working its way through the tidal wave that has been COVID, and it’s clear that the challenges the resort industry faces are like many others in the form of staffing challenges, controlling costs without reducing the customer experience, and the like. In other words, the “changes” from 2017 are most prominently changes that are at a level above the Paradisus’ ability to have direct control. That said, backed by the strength of Melia, they seem to have figuratively weathered the storm quite well. Other changes to be discussed include updates to the mix of restaurants and an overall reduction in evening entertainment that was such a prominent and enticing feature of the resort. Finally, the resort in recent years has doubled down on its commitment to being more eco-friendly, which manifests itself in a reduction of plastic bottles in favor of glass, reusable plastic cups at the pool, the removal of the heavy flow option button functionality on toilets, and most notably, the introduction of towel cards to enforce a one-per-person usage. On that last point, this ends up reducing laundry service, presumably, which is also good for the environment. Those of you who don’t believe climate change is real may be disappointed in these changes, but you’ll still have plenty of down-home, old-fashioned fun here, so please don’t cry in your beer – take a shot of mezcal instead and stiffen that upper lip! WEATHER Really quickly, the weather was ridiculously awesome. You honestly never know what you’re going to get there this time of year. In 2015 we stayed for two weeks and the entire first week was literally a wash as a massive tropical storm rolled through. This time around, it was nearly cloudless sun and 90-degree Fahrenheit temperatures with literally no rain. It misted once for about 30 seconds. Not kidding. My southern Italian wife is so dark she will have tan lines for the next twelve months. My white northern European skin survived by the grace of Hawaiian Tropics Silk Hydration 50 SPF and 30 SPF applied liberally, and Neutrogena’s Ultra Sheer Face Mist 55 SPF. No paid endorsements here – these products are gold. ROOM In recent years, we’ve chosen swim-up suites for an extra layer of convenience and family togetherness, and because as our daughter entered her teen years, the appeal of her own space/room was more appealing. At a fair number of resorts, Paradisus included, a portion of those one BR suites have a swim out option. We chose this for the first time at the Paradisus. We chose the Reserve One-Bedroom Deluxe Swim-Up Suite – the smaller of the one-bedroom swim out options. You can choose the larger “Master” version for about $150 US more per night. You’ll get about 250 square feet more of room in the main area for that. We didn’t see it as necessary with only three people, but I can see a case for the larger version if you have more people. Our room number was 2024 and we were located basically at a corner of a swim-up section to the southwest of the main pool. The location was incredible – because there were no occupants of any swim-ups within five rooms of us in either direction, we essentially had a large private pool and wing of the resort to ourselves. We had full sun in the morning outside the unit until the hottest part of the day, around 2pm, when the shade was welcomed. And, we were adjacent to a foot bridge connecting the main pool area to the room complex, meaning that we had overhead shade within feet of our swim-up. We brought the UE Wonderboom Bluetooth speaker along and a deep cut playlist of a combination of Jens Buchert spa music and Martin Denny cocktail tracks, and essentially created our very own beach club environ. The tunes blended with the environment from an “I’d expect to be hearing that being pumped around a resort’s music system” so no complaints from anyone passing by. Pro tip  In terms of living quarters, it’s what you would expect from the Paradisus. Comfy beds and soft linens in the bedroom, a decent sized bathroom that could be accessed through either the bedroom or the main room, and a kitchenette area, kitchen sink, circular dining table and chairs and sofa bed. I will say, these sofa beds are different than the pull-out sofa beds in the other Reserve rooms we’ve stayed in. They don’t fold out into an actual pull-out bed with a real mattress – it feels more like a futon in its firmness when pulled out and my daughter commented on that aspect. Yet, she did survive. The resort has subtly cut back on a few things in the room, notably that it appears you no longer are supplied with slippers in the room. That said, I bet if you asked for them, they would bring them. The amenities like body wash, shampoo and conditioner also appear to have been downgraded from premium products, though they all still functioned as expected! Overall, the room showed a little of the wear and tear that comes with time, but the resort seems to be on top of routine maintenance to keep the aesthetic to a high standard. I guarantee you that the Paradisus repaints rooms far more frequently than any of us do in our own homes. One other notable thing was a lack of nightly turndown service. This, again, is probably a staffing issue and by no means a must-have. THE RESERVE Let’s talk about The Reserve. This was our first time with this new incarnation of Family Concierge, and we knew some of what to expect but weren’t entirely sure it would be the same experience. One thing to note here is that this was the first time we had a room that wasn’t located in the actual Reserve block of rooms section. That section is the block directly north of the Reserve pool and Reserve lobby. In our opinion, it didn’t matter. It was a short walk to the Reserve lobby, and honestly, we didn’t really need to do that during our stay. What this does allow the resort to do is offer Reserve-level service to a particular class of room without requiring that the room be physically connected to the Reserve section. From the standpoint of service, the Reserve works the same way Family Concierge did – you receive a personal staffer who is with you for your entire visit and can act as liaison to the many services of the hotel, including restaurant reservations, room service, The Kid’s Club, maintenance, etc. Yes, you could do these all yourself, and there are resources through the Melia app to do so but having someone with an inside track is invaluable – feels like you’re being expedited to the head of the line every time. What’s awesome as an update for us since 2017 is that the Reserve has moved from proprietary digital communications systems like Telcel cell phones given to guests, to the use of What’s App for communication. We were able to communicate in real time throughout our stay. At this point it’s important to give a major shout out to our Reserve concierge, Jonathan, who was easily the best concierge we’ve had in all five of our stays. He was almost immediately accessible every time we had an inquiry or request, and never was unable to accommodate. A sampling of our requests and the turnaround on them: “Can we have a bottle of the house cabernet delivered to the room so we can have a drink after dinner at 7pm?” RESPONSE: “Yes, absolutely! It will be arriving around 7pm.” RESULT: The bottle, a corkscrew and two wine glasses were waiting for us when we returned from dinner. “Jonathan, we are back at the room swimming and our pool towels were removed during the maid’s visit – can you arrange for new towels. RESPONSE: “I’ll gladly bring.” RESULT: he walked them over personally five minutes later. “Jonathan, we think the air conditioner in the main room isn’t working – could someone from maintenance come by and check?” RESPONSE: “Can I send them now or after 11am?” RESULT: maintenance arrived within 30 minutes and fixed the A/C. Originally, Jonathan made dinner reservations for us for all four nights with some of our choices, among them a teppanyaki table at Bana. Unfortunately, the only time he could get for us was 9pm, which is a bit late for us when we are on vacation. But we really wanted to go and didn’t express any disappointment to him. On the morning of, he noticed that an 8pm reservation for teppanyaki had been cancelled, and he reached out immediately to ask us if we’d like the earlier time slot. YES, we do! That’s proactivity at its finest! SERVICE If you’ve been here before, you’re familiar with the phrase “It’s my pleasure” in response to any staff request. We noticed less of this than in the past, and the only thing I can think of to explain it is that it’s so hard for anyone to find staff and retain right now, and as a result, training is way more complicated. That said, the lack of that phrase didn’t diminish the service level in any way. It’s more of a brand issue than anything – it was a simple but memorable point of differentiation for the Paradisus. I say this as someone who works in corporate and product branding. POOLS Really no changes here. Same pools, same service level, same progression of activities as before. Just fine. Again, shout-out to the swim-ups – I think I prefer them to the main pools now. BEACH What’s to say that hasn’t been said. If you’ve been following the sargassum issue in the Caribbean in the past six or so years you know what’s going on. I blame Brazil, the deforestation of the Amazon and massive increases of agricultural runoff. If you don’t believe me, Google “sargassum Caribbean Brazil to blame amazon runoff nola.com” and you’ll get the skinny on it. And it’s no longer just Mexico and the Caribbean suffering. These blooms have now made their way to Miami and other parts of Florida, wreaking havoc on the tourist scene there and ironically drawing the ire of the same public officials who deny climate change or the right of governments to regulate corporations, so they don’t ruin the environment. Karma’s a bitch, eh? The Paradisus has installed a barrier about 300 meters offshore to protect the beach, but it ain’t perfect. It does stop most of the big blooms from making their way to shore, however what appears to be happening is that it pulverizes a lot of the sargassum from the blooms being crashed against the fences by the currents and so what comes through is a fine, red particulate. It’s swimmable but not particularly enjoyable. It’s just not what it used to be, but again, not the fault of the resort. One thing they have made available are hobie crafts piloted by beach staff that will take you and family out to a very clear area of water near the fences where you can swim around. It’s a novel solve for a persistent problem. RESTAURANTS This is still some of the best food we’ve encountered at a resort in its class. Notable changes: gone is Bento, in is Capella, an Italian delight that makes some of the best pastas we’ve had out to eat. My wife is Sicilian, she makes her own pasta and commented that all three pastas we ordered were outstanding. This is a great addition to the resort. Bana, which I’d describe as pan-Asian with private teppanyaki rooms, has expanded from just the adults only side to the family side as well, as Bana Family. Word has it that there were so many complaints from adults only guests of kids coming over to the adults only side to get to Bana in years past (that was allowed as the one exception to the adults only side) that they decided to create Bana Family to shut them up and offer more teppanyaki tables. Our experience at Bana Family was not what it has been at Bana. First, the teppanyaki tables aren’t private so it’s less of an intimate experience. Second, because there are four open air teppanyaki tables in a room space dominated by them, the temperature inside the restaurant on a hot night is pretty unbearable. We were dying for more water to be brought to the table. Third, there was little show cooking to be had. Gone are the parlor tricks like the onion volcano and the like. It honestly felt like we were being moved in and out rapidly. I remember the private tables being at least 90 minutes. This was over - start to finish - in less than 45 minutes. It was a bit of a disappointment to be honest. ENTERTAINMENT COVID has clearly decimated the entertainment industry. The Paradisus excelled at nightly entertainment at the outdoor North Avenue Bar, with Mayan-themed acrobats and routines, honestly stellar Michael Jackson impersonators, Americana performances and the like. The choreographic was tight, the performances were fresh, the performers were uber-sexy, and the content was still (mostly) family-friendly. Most of that is gone for now. It’s a challenge I’m sure the entire resort industry is facing, and I cannot imagine what most of the folks who used this as their livelihood are doing for work right now – it’s definitely a setback for that performance industry as it lost a whole segment of talented performers who probably stopped the rigorous training needed to perform at that level. On the flip side, I’m sure that the Circe du Sole companies in Cancun are having no problem finding high quality talent, as there are probably still a ton of people capable and not working. We look forward to seeing this make its return up and down the Riviera Maya and wish the best for all in the circus industry who are struggling to get back into the game. ROOM S RATING I’m still going to give this trip a five-star rating, and here’s why. Most of the challenges I’ve described are industry level or beyond – not the fault of the Paradisus. I’ll overlook the subpar experience at Bana family for the unexpectedly awesome new experience at Capella and give the resort credit for creating Bana Family to make everyone happy. There is no question we will return to the Paradisus, we will do another swim-up, and we will ask for Jonathan at The Reserve!
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Date of stay: July 2022
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
17 Helpful votes
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded Jul. 12, 2022
Dear ShaneAndLisa, Thank you for taking the time to write such a nice and honest review, and for having your holidays in our hotel. We are very glad that you enjoyed your holidays so much. It was such a pleasure reading your pleasant and positive comments. Without a doubt, reviews like yours encourage us to continue working harder and better for our guests’ experiences at our hotels are always enjoyable and great. Definitely, we will share your comments with the staff, they will be so happy to read it. We look forward to meeting you again in the near future. We will do everything possible you have a great and memorable holiday next time. We hope to see you as soon as possible in Playa del Carmen. Thank you very much for stay with us and for your comments again. Sincerely, Guest service center management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kayla L wrote a review Jan. 2023
We had our wedding at Paradisus last week and it was incredible. Our wedding coordinator Ingrid was the best, and she made our special day so perfect. I would recommend having your wedding there! The rest of our stay was excellent too...the resort and rooms are beautiful. Food can be hit or miss, but highly recommend Bana and Capellas. Staff was super nice and accommodating, and the resort itself was spotless.
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Date of stay: January 2023
Trip type: Travelled as a couple
Room Tip: Definitely choose the adults only side if you are traveling without children...family side pools...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
martinimom52 wrote a review Jan. 2023
BOS58 contributions20 helpful votes
Warning!! Lengthy Review We went for a wedding, was there for a week. Grounds are spotless, very well manicured. Pools are very clean. Waitstaff very nice & accomodating. Rooms are clean, spacious & stocked daily with beers, soft drinks. Resort is huge. Walk to restaurants can be a challenge for mobility impaired. Restaurants, bars in center of complex, the hotel rooms are situated on either side of the restaurants/bars. Beautiful, luxurious marble flooring, with water features & greenery. CONS: staff can’t communicate well ( language barrier) Reservations for restaurants can be challenging… easier to just “ grease the palm” Food is good, each restaurant had theme (Asian, Italian, buffet, Mexican) Have to pay more for premium brands & steak dinners. Beach is not the prettiest, was expecting turquoise blue waters, but there was lots of seaweed… not as pretty as say Dominican or Aruba. Views are not of beach from room ( unless top floor of prime rooms) $$$$$$$$ Views are of pools or mangroves 🤷‍♀️ Lots of walking point A to Point B I would give it an A+ in general for food, cleanliness & friendly, helpful staff.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stacey wrote a review Jan. 2023
21 contributions22 helpful votes
Absolutely do not hesitate to book here! Staff are 10 stars super accommodating!! Room is so clean Food is excellent! Definitely will recommend to all to stay here! Check in was a breeze! Room service extremely prompt! Take supreme transportation super professional and on time!! Highly recommended!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DianaCarmenG wrote a review Jan. 2023
1 contribution
Good experience, a lot of improvements needed: kids activities, waterpark hours, dining. There was external noise in the room, they were renovating a nearby room (cutting tiles, grinding etc) in the afternoon hours when the kids were supposed to rest.
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Review collected in partnership with this hotel
Date of stay: January 2023
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christy H wrote a review Jan. 2023
2 contributions1 helpful vote
We have eaten at every restaurant in Paradisus. The tacos at Blue Agave are the very best tacos we have had while we are here. I tried the carnitas, sirloin, el pastor and grilled chicken. ALL of the tacos that I tried here had great flavor. The chips come with guacamole and a bean dip - both are great! We ordered a dish of melted cheese, and tried all 3 of their desserts. I’d recommend eating at Blue Agave, great flavors and the service was great too! This was probably the most attentive place I’ve eaten during our stay. You’ll have a great experience at Blue Agave. I’m 100% sure.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FXL6066 wrote a review Jan. 2023
Chicago, Illinois70 contributions5 helpful votes
ARRIVAL Used USATransfer for transportation roundtrip. It was perfect! We traveled as a group: grandparents, parents, and a baby. We requested connected rooms. At arrival, rooms were assigned on different floors. We again asked for connected rooms as they were available. We had to wait another 40 min for the rooms to be ready. On one hand, we are pleased that we got connected rooms, but why it was not done ahead of time per our request? GENERAL COMMENTS We loved that resort had no room cards, you can open the door lock with your bracelet. Towels on the beach and near pools are unlimited and no need to return. The hotel has many pools and a heated pool if you are a pool lover. There is a very nice waterpark for kids, but there is not enough shade there. We stayed at the Esmeralda(family side). Guests can use all services at La Perla (adults only) if you can leave your kids on the Esmeralda side ROOMS and GROUNDS Rooms and grounds are perfect. Absolutely loved it (even though at arrival we had a tray of fruits in the room all covered with mold!!!). Cleaning people probably forgot about it....Rooms are clean, not small, and nicely decorated. Grounds reminded me of the resort we were at many years ago in Malaga (no wonder, the resort is owned by the Spanish chain). FOOD The food is good, and fresh. Not enough variety in my opinion in the buffet and "lunch box restaurant has the same menu every day for breakfast and lunch. But we did not like the service in the buffet and in the "lunch box" restaurant, very slow and sometimes non-existent. What was really annoying is that every time you get into the buffet they ask your room number. why? - this is a buffet!!! They also ask if have allergies... but don't do anything with that info. We liked the night restaurants "Fuego" "Bana Family", "Bana" and "Capella" - good food and good service, especially Cappella, however "blue Agave" was really bad We had to go to the buffet to feed the kids as it took more than an hour to get food. The food was not anything special, but the setting was nice. ACTIVITIES I cannot comment on daytime activities as I did not see any. The resort had a schedule and all activities were in the club, so you had to go to a specific place to do yoga, dance etc, which I never did. Usually, these classes are on the beach where the people are. Nighttime shows are nice: silent parties, some shows not on the stage but right on the lobby floor. One night resort invites star gazing service BEACH There are a lot of coatis near the beach and pool. You can't leave things unattended if you have ANY food even a sealed bag of chips in your bag. They are so nasty and used to people that they will open the bag get the package and will run everywhere you sit after. We witnessed how the resort had a service and caught a huge bunch of them in 2 big cages (probably at least 50). It was quiet for a few days but in 5 days I had at least 30 surrounding me near the beach. There is a narrow line of natural forest preserve between the beach and the hotel. We loved it! It is very pretty to cross the bridge and be surrounded by real nature. It is also a source of natural shade on the beach. It is probably also the reason why there are so many coaties there -:). There is plenty of shade on the beach. However, the resort does not allow opening an umbrella when it is windy, so you get no sun protection. Not sure why the resort installed the umbrellas that they are afraid of using. For us, beach lovers, it was a problem. Resort cleans the beach daily and it is very clean. In general, the beach is nice but right on the Esmeralda beach you can't swim: too much seaweed. We had to go either to the left or to the right where the water was much nicer, cleaner, warmer, and calmer. There is a cenote, which had warm shallow water without waves. It was great, but it is about 300m away...On the beach way too many waves for small children. For adults, it was ok to get in, but not to swim There is a nice smoothie bar right on the beach. In general, the beach is nice but right on the Esmeralda beach you can't swim: too much seaweed. Vendors on the beach are not annoying as at some other resorts. SUMMARY: it is a nice resort, but overpriced for what it is. (We have been to many resorts mostly in Dominican republic but some MX as well) We felt that food and service was lacking for the price paid. If you are a beach lover you should find a different resort as the beach is not great for swimming and inability to use umbrellas on a windy day
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Lenny Len wrote a review Jan. 2023
1 contribution
First let me say this resort is really laid out very nice. However we arrived on a Tuesday staying a week. The transfer to the hotel since this was a Delta Vacations package was very disorganized which is not the hotel’s fault. That is on Delta. Once we arrived to the resort after a 45 minute ride from the airport which included waiting around for an hour for transportation to the hotel,we were spent. The check in was very quick and off to the room. As we entered the room inspecting it, we noticed the couch was stained. We immediately called down to the front desk. It took two hours and a discussion with the front desk personnel face to face to get this cordially resolved for another room. Keep in mind this is a Junior Suite Ocean view which was obstructed by very tall trees. Yes you might want to opt for poolside view. The specialty restaurants are all good. Make sure you have which days and restaurant you what to dine in before you arrive. The Italian restaurant is booked early so know your palate and days. The Steakhouse is not covered as part of your stay. Sal’s Steakhouse is the absolute truth. I had a ribeye steak and my lady had lobster. It melted in your mouth. Great food. The bill had a service charge which I view as additional cost, tip or taxes. The fuzzy explanation from the manager did not make sense and the box still has a tip request. We left a tip but this service charge needs to come off the bill. If I am tipping you for service rendered why is there a service charge? The Adult side buffet has perhaps the worst dinner choices I have seen at a resort. Limited choices and poor quality of food that is never hot even though it is on a warmer. The breakfast is better but the food is cold. The warmers apparently do not work. The saving grace is a very attentive staff and my hat goods off to them. Very nice. The bars could be a hit or miss. Making whisky sour and lemon drops drinks is not rocket science. Again, the staff is very attentive and nice. There is some work to be done here at Paradius in Playa de Carmen especially with the buffet Adult side food which is cold. Making pancakes and waffles is not rocket science or reinventing the wheel. It cost a lot of bucks to stay at this resort and the quality of food should reflect it. Had a good time but it could have been better!!! Lenny By the way the Meliá award points of 2000 is only worth 8 usd . Don’t spend it all in one place.. LoL
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helonick wrote a review Jan. 2023
Clearwater, Florida3 contributions3 helpful votes
Excelente services, and food. I had the linguine Camperi, and it was very good. Cannoli with pistachio for desert is a Thumbs up for Cittalli, hostess of the front desk. Waiters were another tumba up!!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
US$419 - US$600 (Based on Average Rates for a Standard Room)
paradisus playa del carmen la esmeralda hotel playa del carmen
Paradisus Playa Del Carmen La Esmeralda
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Paradisus Playa Del Carmen - UPDATED 2023 Prices, Reviews & Photos (Riviera Maya, Mexico) - Resort - Tripadvisor

Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.3 km), Rainbowcrawl Playa Del Carmen (0.3 km), and Amate Gallery (0.3 km).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Paradisus Playa Del Carmen have airport transportation?
Yes, Paradisus Playa Del Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Playa Del Carmen?
The staff speaks multiple languages, including English and Spanish.