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5 Avenida, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 21-10-02
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Free cancellation until 21-10-02
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Free cancellation until 21-10-01
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Traveller (9579)
Panoramas (8)
Pool & Beach (1835)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-05-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 21-05-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#32 of 305 hotels in Playa del Carmen
Travellers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Electric vehicle charging station
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast buffet
Breakfast in the room
Swimup bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Flatscreen TV
Walk-in shower
Private balcony
Room service
VIP room facilities
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hotel links
Special Offer:Book now on our website
12722Reviews1959Q+A100Room tips
Traveller rating
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Popular mentions
rdshah wrote a review Today
Falls Church, Virginia9 contributions9 helpful votes
Problem 1 We made resv. on melia.com looking at free airport transportation promotion. Checked multiple times that we have met criteria of and reserved. Few days later, I reached out to concierge at hotel to redeem the promotion. I was told the reservation does not say it in writing. As if it’s my mistake.! Your company didn’t print it. I have screenshots of this promotion. But they don’t want to believe it. Multiple email later, I called customer service in USA. They acknowledged that my reservation was correctly done and I should be able to get free airport transportation. I told them to email/call the resort and they promised it will be done. When I reach back to concierge, nothing about this. No action taken and back to square one. This is almost 3-5 days of back and forth. A week later, I call back USA # & tone is completely changed. Dude, if you offered promotion go back cross check the promotion and check my reservation. It will show you the result. Meanwhile new issue. Your booking is done in “roulette room” as 3 adults and that room is just for La Perla adult only section. You have a child so at the time of check-in you will be required to pay $323 extra to be accommodated in Junior Suite. Your website has offered that room when you enter 2 adults and a child. I took it. I called customer service as new cust. ... I was told website shows room with a child but in back system anyone above 12 is considered adult and so your reservation will show 3 adults.
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Date of stay: September 2021
Rolas C wrote a review Aug. 2021
Middleton, Wisconsin28 contributions8 helpful votes
Hotel's Favourite
We stayed here Aug 8th to 14th, few highlights: 1. Plenty of food choices, our favorite was the Naus and Olio Buffets, plenty of choices of all kind. We had reservations for all restaurants, the best was the Grill which is now all seafood, great quality. The others including Capella and Tepanyaki are OK but nothing spectacular.. The Eggs Motuleños at Olio were awesome for bkfast. 2. We were at the VIP/Rerserve section... our concierge Tiara Garcia was super helpful fron day 1, she helped with dinner reservations, plan activities for the kids, great tips and recommendations. 3. We got a swim-up suite... we highly recommend this room since the beach is really not an option.. the kids loved going straight to the pool. The kids loved the Aquatic Pool which has slides and was fun for all of us.. they had some snacks, really good chicken wings 4. The Night Shows were good, we really enjoyed the Aqua Acrobats and the Mexican Night. The only con is the sargassum situation, which we knew about prior to making the reservation.. however we were able to swim and most days the sargassum was minimal, however the water always stayed brown near the beach.. We did a day trip to Cozumel and went to El Cielo for snorkling and enjoy the turquoise/clear water for a day... but it's an all day trip, we left at 8am and came back at 6pm... spend about $600 for 5 of us (ferry, boat with snorkeling equip and guides, food, taxis)... so it's a pricey day.
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Date of stay: August 2021Trip type: Travelled with family
2 Helpful votes
Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded Aug. 16, 2021
Dear RolasC, Thank you for sharing your experience. We are pleased to know you enjoyed the food quality and variety in most of our restaurants, the facilities, and the attentive service provided by Tiara. She will be advised about your kind words in order to motivate her to continue pampering all of our guests the same way she did it with you and your family. We also want to let you know about all the efforts to keep seaweed at bay from our beautiful shores, doubling our cleaning shifts, and installing a net to keep the seaweed away from the beach. We will love to host you again soon to experience all these improvements. Best regards Guest Service Center Management
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twelve1212 wrote a review Yesterday
California9 contributions7 helpful votes
Loved our time at the paradisus! Hugo was an amazing butler!!! Always making sure we had everything we needed! Ivan was an outstanding waiter at the market!! And loved Jose at the water park who took great care of us!!
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Date of stay: September 2021Trip type: Travelled with friends
Brandi G wrote a review Yesterday
1 contribution
We came on a business trip and really enjoyed our time! We loved the energy and friendliness of the staff, they were amazing!!! We loved meeting Risoberto Lucas, Alejandro, Valentina, and Felicita at Restaurant Naos took such great care of us!! Everywhere we turn we were greeted by amazing staff, beauty, and fun!!
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Date of stay: September 2021Trip type: Travelled on business
Claudia M wrote a review Yesterday
1 contribution
We had great service at Naos restaurant at Paradisius Playa Del Carmen! the food is good, the atmosphere is good, relaxed and the team is always close, ready to serve us so that we miss nothing thanks to Alberto Utrera, Francis Luna and Liliana Jimenez! thank you all!! we loved it!!
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Date of stay: September 2021Trip type: Travelled with friends
US$300 - US$718 (Based on Average Rates for a Standard Room)
paradisus playa del carmen la esmeralda hotel playa del carmen
Paradisus Playa Del Carmen La Esmeralda
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.3 km), Rainbowcrawl Playa Del Carmen (0.3 km), and Amate Gallery (0.3 km).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Paradisus Playa Del Carmen have an airport shuttle?
Yes, Paradisus Playa Del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).