We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Playa Del Carmen La Esmeralda

Travellers' Choice award winner
GreenLeadersPlatinum level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$581*
US$353*
US$415*
US$581*
US$353*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,621 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,308: English reviews
Start your review of Paradisus Playa Del Carmen La Esmeralda
 Click to rate
Reviewed yesterday NEWvia mobile

The resort is beautiful. Facilities are clean and up to date. Rooms are very comfortable. All staff is nice and friendly. The food at all restaurants is phenomenal. We had dinner at the Mexican and the Japanese restaurants, both were really good. Drinks at all bars are good too. There is a charge for room service and the food is...

 Report
Helpful?
1Thank sweetheart14407
California
Reviewed yesterday NEWvia mobile

We just came back from playa del carmen we stay at paradisus la esmeralda 6nigths seven days we have a amazing time everything so nice the room so clean and everyone it's so nice and special thanks to Analllely Hernandez y karlita cuamal from sunrise near the pool amazing service thank u girls and ulises from olió restauran .. We...

 Report
Helpful?
Thank sobeida r
Houston, Texas
Reviewed yesterday NEW

Just returned from a four-night stay at La Esmeralda. Overall, the trip was very, very good, but not quite 5 stars. It was, though, the most affordable trip we have taken to date. We traveled as a couple, for our 8th wedding anniversary, which was the week after our trip. Arrival: We booked our trip through Costco Travel, which was...

 Report
Helpful?
2Thank kmbonin82
San Francisco, California
Reviewed yesterday NEW

We felt home away from Home. From the moment we walk in when you were greeted by Florencia Colunga! She made our trip stress free! She surprised my daughter with ballons and cake in room her 10th birthday! She was great help on recommandation ! We felt we had someone looking after us During our stay! The hotel is beautiful...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Moore F
Las Vegas, Nevada
Reviewed 2 days ago NEWvia mobile

This was a trip that my boyfriend won from his company. The hotel was amazing. It was so relaxing and refreshing. His company had a string of events for us to attend and the hotel did a spectacular job making the events lavish. I had an awesome time here and the staff was so nice. Plus the food was really...

 Report
Helpful?
1Thank Jenbunny85
Dartmouth
Reviewed 2 days ago NEW

We were recently in Playa del Carmen for my cousin's wedding. There was a total of 15 of us and I must say, this is one of the nicest all-inclusives I have ever stayed at. Gorgeous property and ultra-modern rooms tricked out with all the amenities. I honestly enjoyed hanging out in the room at the end of a busy...

 Report
Helpful?
1Thank DebbieSlepkow
Seattle, Washington
Reviewed 2 days ago NEW

Once again a lovely trip to Playa and Paradisus! The staff are very friendly and accommodating. Since our second year, many of the staff at the pool recognized us. The beach is fine but not great. They had seaweed problems so it was smelly some days. If you walk over to the public side a few hundred feet away, the...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Natalie C
Mpls, MN
Reviewed 3 days ago NEW

I hesitate to write to glam a review of this place because I don't want it to crowded next time we go. FIrst and foremost this resort is run WELL with a capital W. The staff all understands they are at the mercy of Trip Advisor reviews. The grounds are well kept. The buffet's are clean and well run. The...

 Report
Helpful?
3Thank Terjector
Cincinnati, Ohio
Reviewed 4 days ago NEW

My wife and went here for a couple of days for an anniversary and as far as tithe resort it's self was amazing but the avoid at all costs the sales pitch for the time shares they will not stop until they get a yes. We were tag teamed by three sales reps for four hours until we finally said...

 Report
Helpful?
Thank wrobertmericle
Reviewed 5 days ago NEW

We always have a great time at Paradisus. I've stayed at both the Esmeralda and La Perla sides (they are the same property), and actually prefer the Esmeralda side due to the proximity to the restaurants, bars, and coffee bar that we like. The rooms here are awesome. They are so nice and modern and are a real highlight. The...

 Report
Helpful?
3Thank MattMateoUSA

5,556 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4391)
Viewed
Hotel & Grounds (721)
Viewed
Dining (435)
Viewed
Room/Suite (453)
Viewed
Bathroom (78)
Viewed
Pool/Beach Area (798)
Viewed
View from Room (129)
Viewed
Family/Play Areas (121)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (1650)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (61)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Family/Play Areas (5)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (12)
Viewed
Bathroom (3)
Viewed
Other (18)
14/05/2017 15/05/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
8,012 reviews
15.6 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,737 reviews
26.3 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,188 reviews
Show Prices
Show Prices
Show Prices
3.8 km away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
4,290 reviews
4.4 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,925 reviews
36.4 km away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,182 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $416 - $1,333 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Prodigios Interactivos SA, Priceline, Travelocity, Expedia, Hotwire, Hotels.com, TripOnline SA, getaroom.com, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
1,028 questions
Ask a question

See all questions (1028)

Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spring for the Family Concierge, it's well worth it.”
kmbonin82, 29 Apr 2017 | Read review
“Love our swim up room!! Jut add concierge level service ”
mooref854, 29 Apr 2017 | Read review
“get the swim up rooms so you don't have to worry about getting chairs by the pool”
DebbieSlepkow, 28 Apr 2017 | Read review
“Swim up suites are the way to go just make sure you get one when you know the weather will be warmer. We went last year in February and we barely used it because the water was cold:-(”
G5728BTnataliec, 28 Apr 2017 | Read review
“AM's are loud, kids get up early, door slam competition....”
Terjector, 27 Apr 2017 | Read review
5 of 5
Melia.com
US$353* /night
View Deal
Booking.comUS$415
TripAdvisorUS$353
TravelocityUS$581
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates