We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Paradisus Playa Del Carmen La Esmeralda

Travellers' Choice award winner
GreenLeadersPlatinum level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,179 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,979: English reviews
Guildford
Reviewed yesterday NEWvia mobile

We stayed from 27 December to 7 January in a family concierge junior suite. Our evening arrival was a little underwhelming having come off a long flight with 2 small children. We found that family concierge reception could be a bit more glam and our initial perception of room size was small for our family, but we managed just fine...

 Report
Helpful?
Thank Julia B
Geelong, Australia
Reviewed 2 days ago NEWvia mobile

This resort is the best family resort I've ever been to. The pool is just so good for adults and kids alike. The restaurants have excellent food. The service could not be friendlier. The resort is well located to other attractions in this part of Mexico. I would definitely stay again. Richard Marles

 Report
Helpful?
Thank richardmarles
Reviewed 2 days ago NEW

The staff was great and the hotel very clean and quit beautiful!! When arriving they want you to book every night where you want to eat. Well I don't like planning a time and a specific night for a certain type of cuisine. They booked us the wrong dinner reso--couldn't get in anywhere--they said they were booked --so we ate...

 Report
Helpful?
2Thank Kelly M
Kansas City, Missouri
Reviewed 2 days ago NEW

The room, service, and restaurants were top notch. We enjoyed the wide range of foods available at the different restaurants. The overall feeling of the property was soothing and relaxing. Check in was very professional and check out was simple and easy.

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank jamesbT7354ZV
Toronto, Ontario
Reviewed 2 days ago NEW

Very nice resort, staff are all very polite and friendly. Clean, order, nice layout, feel very comfortable when you walk in the resord. The most good part for us is the jungle bwtween the beach and the buildings, we walk on the bridge many time s day, enjoy. Nice beach, but the seaweed around the beach had better to be...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank victoria20172017
New York
Reviewed 2 days ago NEW

We just returned from a 4 night, 5 day stay - there were 17 of us ranging from 5 years to 91 years - and we ALL had a great vacation. There is something for everyone at La Esmerelda. The resort is beautiful with ample space around the pools and on the beach for comfortable relaxation. The food is very...

 Report
Helpful?
1Thank acepage517
Reviewed 2 days ago NEW

This is a bit of a late review, but I wanted to share what an incredible experience my wife and I, as well as our two young girls had at this resort (2 and 3). We stayed here in October for my 2yr olds Birthday. We had originally booked their standard Junior Suite w/Family Concierge, but we were upgraded to...

 Report
Helpful?
Thank Jeremy P
Newark, New Jersey
Reviewed 3 days ago NEW

I chose this resort based on reviews I saw here. Most of them said the food was great so I went in expecting great or even maybe just good food. I was very disappointed!! The food was not even good most of the time, my major complaint here was that it was not even hot when it should be. Why...

 Report
Helpful?
Thank teresa c
New York, NY
Reviewed 3 days ago NEW

Great value for the money. Great kids clubs. Children and adults were very happy. Proximity to La Parla (adults only) allows for quite lunches and romantic dinners while the kids play at the kids zone. Will come back again.

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank PalmitaNY
Toronto, Canada
Reviewed 3 days ago NEW

We arrived Jan. 1st stressed out from the snow and cold and craziness of Christmas and left Jan. 8th relaxed and happy ready for a New Year ! The resort was exceptional, the service was great and the food at the restaurants was very good with quite a lot of variety.

 Report
Helpful?
Thank James M

5,248 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4082)
Viewed
Hotel & Grounds (678)
Viewed
Pool/Beach Area (750)
Viewed
Room/Suite (447)
Viewed
View from Room (123)
Viewed
Dining (409)
Viewed
Family/Play Areas (119)
Viewed
Bathroom (75)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (1475)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (62)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (8)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (5)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (12)
Viewed
Bathroom (3)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
7,598 reviews
3.8 km away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
3,945 reviews
1.4 km away
The Reef Coco Beach
The Reef Coco Beach
#100 of 213 in Playa del Carmen
3,314 reviews
Show Prices
Show Prices
Show Prices
15.6 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,553 reviews
4.4 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,673 reviews
33.7 km away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $414 - $949 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, BookIt.com, Prodigios Interactivos SA, Travelocity, Hotels.com and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
863 questions
Ask a question

See all questions (863)

Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask not to be near kiddie pool--stay toward the beach”
 of 5 bubbles kellymP8248SR, 18 Jan 2017 | Read review
“We had a room on the third floor it was quiet and nice”
 of 5 bubbles teresac48, 17 Jan 2017 | Read review
“Rooms higher up have a better view”
 of 5 bubbles X7686LVjamesm, 17 Jan 2017 | Read review
“Recommend getting a room on the ground floor with a walk out pool.”
 of 5 bubbles lorav191, 17 Jan 2017 | Read review
“They do offer rooms that are swim up off of their back deck.”
 of 5 bubbles davedc77, 14 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay