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Paradisus Playa del Carmen - Riviera Maya

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#7 of 24 resorts in Playa del Carmen
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
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Location

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen 77728 Mexico
Name/address in local language
Paradisus Playa del Carmen - Riviera Maya
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Andrea G wrote a review Yesterday
Toronto, Canada2 contributions
We just returned from a wonderful stay at the Paradisus Playa del Carmen. The resort itself is gorgeous and provided a much needed reprieve from the grey, Canadian winter. We opted for an upgrade to a Nikte suite with the family concierge and we were not disappointed! Nestor was our personal concierge for the week. He took care of everything from booking our restaurants, to letting us know about the extensive activities the hotel had to offer for adults and kids of all age groups. We signed our son up for at least 4 arts and craft classes and got to keep the creations. In addition, Nestor left surprises in our room every day for our son, which he loved. Huge thanks to Nestor for his friendly demeanour throughout our week and for making our trip so memorable.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ShaneAndLisa wrote a review Jul 2022
Chicago, Illinois12 contributions130 helpful votes
Hotel's Favourite
I’m writing this review of the Paradisus La Esmeralda family all-inclusive resort in Playa del Carmen, Mexico through the lens of a veteran Paradisus La Esmeralda family. We are a family of three – myself, my wife and our 15-year-old daughter. We know there are many others out there who have visited this resort multiple times over the years and may be wondering what’s changed since COVID, how the resort in doing in general and what the difference between the old Family Concierge and the more recent “Reserve” status is. For those of you who haven’t been here before, it will hopefully give you a better picture as well. This was our fifth trip to the Paradisus in ten years. We came here first in 2012, returned in 2013, then 2015, and then 2017. After, we hit a few other resorts and – voila – COVID, derailing a planned 2020 trip. Fast forward to 2022, and we are back! We had a short visit here, arriving on June 29th and departing on July 3rd. IN SUMMARY The Paradisus remains our favorite resort in the Riviera Maya. The combination of exceptional service, gorgeous grounds incorporated into the existing natural landscape, four-star restaurants with enough variety to make even long stays not become monotonous, plenty of fun for both adults and children, and comparatively reasonable prices make this place a real gem. WHAT’S CHANGED Since it has been five years from our last visit, we have some insight into changes sparked by time and by COVID. We’ll get into The Reserve in a moment, but the top line there is that you can pretty much expect the same thing you got if you chose Family Concierge a few years ago, with a few notable changes. Mainly, the Paradisus is working its way through the tidal wave that has been COVID, and it’s clear that the challenges the resort industry faces are like many others in the form of staffing challenges, controlling costs without reducing the customer experience, and the like. In other words, the “changes” from 2017 are most prominently changes that are at a level above the Paradisus’ ability to have direct control. That said, backed by the strength of Melia, they seem to have figuratively weathered the storm quite well. Other changes to be discussed include updates to the mix of restaurants and an overall reduction in evening entertainment that was such a prominent and enticing feature of the resort. Finally, the resort in recent years has doubled down on its commitment to being more eco-friendly, which manifests itself in a reduction of plastic bottles in favor of glass, reusable plastic cups at the pool, the removal of the heavy flow option button functionality on toilets, and most notably, the introduction of towel cards to enforce a one-per-person usage. On that last point, this ends up reducing laundry service, presumably, which is also good for the environment. Those of you who don’t believe climate change is real may be disappointed in these changes, but you’ll still have plenty of down-home, old-fashioned fun here, so please don’t cry in your beer – take a shot of mezcal instead and stiffen that upper lip! WEATHER Really quickly, the weather was ridiculously awesome. You honestly never know what you’re going to get there this time of year. In 2015 we stayed for two weeks and the entire first week was literally a wash as a massive tropical storm rolled through. This time around, it was nearly cloudless sun and 90-degree Fahrenheit temperatures with literally no rain. It misted once for about 30 seconds. Not kidding. My southern Italian wife is so dark she will have tan lines for the next twelve months. My white northern European skin survived by the grace of Hawaiian Tropics Silk Hydration 50 SPF and 30 SPF applied liberally, and Neutrogena’s Ultra Sheer Face Mist 55 SPF. No paid endorsements here – these products are gold. ROOM In recent years, we’ve chosen swim-up suites for an extra layer of convenience and family togetherness, and because as our daughter entered her teen years, the appeal of her own space/room was more appealing. At a fair number of resorts, Paradisus included, a portion of those one BR suites have a swim out option. We chose this for the first time at the Paradisus. We chose the Reserve One-Bedroom Deluxe Swim-Up Suite – the smaller of the one-bedroom swim out options. You can choose the larger “Master” version for about $150 US more per night. You’ll get about 250 square feet more of room in the main area for that. We didn’t see it as necessary with only three people, but I can see a case for the larger version if you have more people. Our room number was 2024 and we were located basically at a corner of a swim-up section to the southwest of the main pool. The location was incredible – because there were no occupants of any swim-ups within five rooms of us in either direction, we essentially had a large private pool and wing of the resort to ourselves. We had full sun in the morning outside the unit until the hottest part of the day, around 2pm, when the shade was welcomed. And, we were adjacent to a foot bridge connecting the main pool area to the room complex, meaning that we had overhead shade within feet of our swim-up. We brought the UE Wonderboom Bluetooth speaker along and a deep cut playlist of a combination of Jens Buchert spa music and Martin Denny cocktail tracks, and essentially created our very own beach club environ. The tunes blended with the environment from an “I’d expect to be hearing that being pumped around a resort’s music system” so no complaints from anyone passing by. Pro tip  In terms of living quarters, it’s what you would expect from the Paradisus. Comfy beds and soft linens in the bedroom, a decent sized bathroom that could be accessed through either the bedroom or the main room, and a kitchenette area, kitchen sink, circular dining table and chairs and sofa bed. I will say, these sofa beds are different than the pull-out sofa beds in the other Reserve rooms we’ve stayed in. They don’t fold out into an actual pull-out bed with a real mattress – it feels more like a futon in its firmness when pulled out and my daughter commented on that aspect. Yet, she did survive. The resort has subtly cut back on a few things in the room, notably that it appears you no longer are supplied with slippers in the room. That said, I bet if you asked for them, they would bring them. The amenities like body wash, shampoo and conditioner also appear to have been downgraded from premium products, though they all still functioned as expected! Overall, the room showed a little of the wear and tear that comes with time, but the resort seems to be on top of routine maintenance to keep the aesthetic to a high standard. I guarantee you that the Paradisus repaints rooms far more frequently than any of us do in our own homes. One other notable thing was a lack of nightly turndown service. This, again, is probably a staffing issue and by no means a must-have. THE RESERVE Let’s talk about The Reserve. This was our first time with this new incarnation of Family Concierge, and we knew some of what to expect but weren’t entirely sure it would be the same experience. One thing to note here is that this was the first time we had a room that wasn’t located in the actual Reserve block of rooms section. That section is the block directly north of the Reserve pool and Reserve lobby. In our opinion, it didn’t matter. It was a short walk to the Reserve lobby, and honestly, we didn’t really need to do that during our stay. What this does allow the resort to do is offer Reserve-level service to a particular class of room without requiring that the room be physically connected to the Reserve section. From the standpoint of service, the Reserve works the same way Family Concierge did – you receive a personal staffer who is with you for your entire visit and can act as liaison to the many services of the hotel, including restaurant reservations, room service, The Kid’s Club, maintenance, etc. Yes, you could do these all yourself, and there are resources through the Melia app to do so but having someone with an inside track is invaluable – feels like you’re being expedited to the head of the line every time. What’s awesome as an update for us since 2017 is that the Reserve has moved from proprietary digital communications systems like Telcel cell phones given to guests, to the use of What’s App for communication. We were able to communicate in real time throughout our stay. At this point it’s important to give a major shout out to our Reserve concierge, Jonathan, who was easily the best concierge we’ve had in all five of our stays. He was almost immediately accessible every time we had an inquiry or request, and never was unable to accommodate. A sampling of our requests and the turnaround on them: “Can we have a bottle of the house cabernet delivered to the room so we can have a drink after dinner at 7pm?” RESPONSE: “Yes, absolutely! It will be arriving around 7pm.” RESULT: The bottle, a corkscrew and two wine glasses were waiting for us when we returned from dinner. “Jonathan, we are back at the room swimming and our pool towels were removed during the maid’s visit – can you arrange for new towels. RESPONSE: “I’ll gladly bring.” RESULT: he walked them over personally five minutes later. “Jonathan, we think the air conditioner in the main room isn’t working – could someone from maintenance come by and check?” RESPONSE: “Can I send them now or after 11am?” RESULT: maintenance arrived within 30 minutes and fixed the A/C. Originally, Jonathan made dinner reservations for us for all four nights with some of our choices, among them a teppanyaki table at Bana. Unfortunately, the only time he could get for us was 9pm, which is a bit late for us when we are on vacation. But we really wanted to go and didn’t express any disappointment to him. On the morning of, he noticed that an 8pm reservation for teppanyaki had been cancelled, and he reached out immediately to ask us if we’d like the earlier time slot. YES, we do! That’s proactivity at its finest! SERVICE If you’ve been here before, you’re familiar with the phrase “It’s my pleasure” in response to any staff request. We noticed less of this than in the past, and the only thing I can think of to explain it is that it’s so hard for anyone to find staff and retain right now, and as a result, training is way more complicated. That said, the lack of that phrase didn’t diminish the service level in any way. It’s more of a brand issue than anything – it was a simple but memorable point of differentiation for the Paradisus. I say this as someone who works in corporate and product branding. POOLS Really no changes here. Same pools, same service level, same progression of activities as before. Just fine. Again, shout-out to the swim-ups – I think I prefer them to the main pools now. BEACH What’s to say that hasn’t been said. If you’ve been following the sargassum issue in the Caribbean in the past six or so years you know what’s going on. I blame Brazil, the deforestation of the Amazon and massive increases of agricultural runoff. If you don’t believe me, Google “sargassum Caribbean Brazil to blame amazon runoff nola.com” and you’ll get the skinny on it. And it’s no longer just Mexico and the Caribbean suffering. These blooms have now made their way to Miami and other parts of Florida, wreaking havoc on the tourist scene there and ironically drawing the ire of the same public officials who deny climate change or the right of governments to regulate corporations, so they don’t ruin the environment. Karma’s a bitch, eh? The Paradisus has installed a barrier about 300 meters offshore to protect the beach, but it ain’t perfect. It does stop most of the big blooms from making their way to shore, however what appears to be happening is that it pulverizes a lot of the sargassum from the blooms being crashed against the fences by the currents and so what comes through is a fine, red particulate. It’s swimmable but not particularly enjoyable. It’s just not what it used to be, but again, not the fault of the resort. One thing they have made available are hobie crafts piloted by beach staff that will take you and family out to a very clear area of water near the fences where you can swim around. It’s a novel solve for a persistent problem. RESTAURANTS This is still some of the best food we’ve encountered at a resort in its class. Notable changes: gone is Bento, in is Capella, an Italian delight that makes some of the best pastas we’ve had out to eat. My wife is Sicilian, she makes her own pasta and commented that all three pastas we ordered were outstanding. This is a great addition to the resort. Bana, which I’d describe as pan-Asian with private teppanyaki rooms, has expanded from just the adults only side to the family side as well, as Bana Family. Word has it that there were so many complaints from adults only guests of kids coming over to the adults only side to get to Bana in years past (that was allowed as the one exception to the adults only side) that they decided to create Bana Family to shut them up and offer more teppanyaki tables. Our experience at Bana Family was not what it has been at Bana. First, the teppanyaki tables aren’t private so it’s less of an intimate experience. Second, because there are four open air teppanyaki tables in a room space dominated by them, the temperature inside the restaurant on a hot night is pretty unbearable. We were dying for more water to be brought to the table. Third, there was little show cooking to be had. Gone are the parlor tricks like the onion volcano and the like. It honestly felt like we were being moved in and out rapidly. I remember the private tables being at least 90 minutes. This was over - start to finish - in less than 45 minutes. It was a bit of a disappointment to be honest. ENTERTAINMENT COVID has clearly decimated the entertainment industry. The Paradisus excelled at nightly entertainment at the outdoor North Avenue Bar, with Mayan-themed acrobats and routines, honestly stellar Michael Jackson impersonators, Americana performances and the like. The choreographic was tight, the performances were fresh, the performers were uber-sexy, and the content was still (mostly) family-friendly. Most of that is gone for now. It’s a challenge I’m sure the entire resort industry is facing, and I cannot imagine what most of the folks who used this as their livelihood are doing for work right now – it’s definitely a setback for that performance industry as it lost a whole segment of talented performers who probably stopped the rigorous training needed to perform at that level. On the flip side, I’m sure that the Circe du Sole companies in Cancun are having no problem finding high quality talent, as there are probably still a ton of people capable and not working. We look forward to seeing this make its return up and down the Riviera Maya and wish the best for all in the circus industry who are struggling to get back into the game. ROOM S RATING I’m still going to give this trip a five-star rating, and here’s why. Most of the challenges I’ve described are industry level or beyond – not the fault of the Paradisus. I’ll overlook the subpar experience at Bana family for the unexpectedly awesome new experience at Capella and give the resort credit for creating Bana Family to make everyone happy. There is no question we will return to the Paradisus, we will do another swim-up, and we will ask for Jonathan at The Reserve!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Center, General Manager at Paradisus Playa del Carmen - Riviera Maya
Responded Jul 12, 2022
Dear ShaneAndLisa, Thank you for taking the time to write such a nice and honest review, and for having your holidays in our hotel. We are very glad that you enjoyed your holidays so much. It was such a pleasure reading your pleasant and positive comments. Without a doubt, reviews like yours encourage us to continue working harder and better for our guests’ experiences at our hotels are always enjoyable and great. Definitely, we will share your comments with the staff, they will be so happy to read it. We look forward to meeting you again in the near future. We will do everything possible you have a great and memorable holiday next time. We hope to see you as soon as possible in Playa del Carmen. Thank you very much for stay with us and for your comments again. Sincerely, Guest service center management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nadiya K wrote a review Apr 15
Playa del Carmen, Mexico25 contributions68 helpful votes
We had a great experience ar Paradisus Playa del Carmen. The room was comfortable, the beach was nice and the pool for kids was good. The tacos restaurant could be better, the japanese was great. I would like to mention some of the workers that made our stay special: Alfonso Guarde at Celsius, Nimfa at the coffee shop, Roberto from animation, Augustino at Bana Family. In general the resort is great. Please add umbrelas at the main family pool.
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joel F wrote a review Apr 15
1 contribution
Eduardo Gamboa our concierge was fantastic and professional. He help us with arrangements of our dinners and also with our departure back to the airport. He made our family feel comfortable and welcomed, we're glad he was our concierge. Thank you for your hard work.
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Date of stay: April 2024Trip type: Travelled with family
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Elena T wrote a review Apr 15
2 contributions
It has been my first experience here and I was very happy with my experience — it exceeded my expectations! Love that the beach area preserved much of mangroves. Love that you can find a spot on the beach in the shade of native plants. Cabanas are integrated tastefully and delicately into the landscape. You can feel super intimate and engrossed in nature. It is the opposite from feeling a sardine in the row of beach chairs . I also adore the design inside the resort - many original, non trivial choices. Stuff is super friendly and accommodating without being intrusive. Alberto was very willing to give me an individual salsa lesson and then shared some helpful tips about nightclubs in Playa del Carmen. Absolutely gorgeous beach- long , sandy, Cristal clear water
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Playa del Carmen - Riviera Maya
Responded yesterday
Dear Elenatu, Thank you for this kind feedback concerning your visit. We're thrilled to hear that our carefree dedication to preserving the natural beauty of the beach and its mangroves made your stay truly special and harmonious with nature. It's wonderful that the secluded cabanas and the sophisticated design throughout the resort added to your sense of luxury and privacy, making your experience both elegant and inviting. Our team, especially Alberto, is delighted to have been a part of your inspiring vacation, and it's great to know that the salsa lessons added an extra touch of fun to your stay. We're also proud that the long, sandy beaches with their crystal-clear waters met your expectations for a relaxed and mindful getaway. It would be a pleasure to welcome you back. Best wishes, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacrelax wrote a review Apr 15
Dollard-des-Ormeaux, Canada65 contributions50 helpful votes
Paradisus Playa del Carmen is a beautiful resort with many strong elements. It could easily be a five star one with some simple innovations and improvements. As it is now it is excellent in a couple of areas, very good in many and average or below in several. For clarity we had a Nikte Suite with Garden View so my comments are based on that experience. First and foremost I have to highlight the staff. Our concierge Adrian Bosquez is far and away the best we have ever had at any resort and we have stayed at many luxury resorts. He was attentive, patient, tried to resolve the few issues we had and worked tirelessly to keep us happy. He is just a genuinely nice person who represents Paradisus in the best manner possible. A big thank you to him. The staff overall at the resort were kind, friendly and efficient. In particular both Julio and Edourdo, waiters at the beach, and Eddy and Jazil at Sal's restaurant stood out for going beyond the norm in our expectations and collectively made our stay more memorable. Servers at the pool and the bartenders were also a delight, always there with a smile and ready to help. The room was exceptional. Very large and well designed with a nice balcony and view of the resort. There was also a lot of storage space in drawers and cupboards. Something unique that we have never had before and loved was the room key as part of a small bracelet. No more worrying about where the room key was. The ocean was beautiful on most days and the beach is very nice with clean smooth sand that our grandson of three really enjoyed. The Nikte family pool was warm and clean and the aqua park and pirate ship were enjoyed by all. Many comments have mentioned the presence of coatis, local wildlife that live in the mangrove near the beach and scrounge for food. Yes, they will visit your bags when not attended but they really were not a problem for us. They do not approach people unless someone ill advisedly tries to feed them. There are also turtles and fish in pools throughout the resort that are fun to watch, especially for children. Finally on the positive side is the attention to the children with the entertainment. The animators were there in the evening dancing with the children and bringing many smiles to their faces. They also entertain during the day in different areas. These are the many reasons we had a very nice vacation. And now to recommend to management how to make the leap to five stars and eliminate the few flaws. High on the negatives would be restauarant reservations. It was almost impossible to get what we wanted when we wanted at the a la carte restaurants and ended up by default going to the nightly buffet more often than we wanted. It is only through the patience and persistence of our concierge Adrian that we got what we did. We have stayed at resorts that had both no reservation requirements and those with and never have we experienced anything remotely like what we had here. Frankly not acceptable. Rooms were perfectly cleaned ever day but we were supposed to have a nightly turn down. Out of seven nights we had a turn down twice. Since we were out of our rooms from at least six to ten each evening it cannot be a time issue. In fairness we did not complain and just accepted it for what it was. Mini bar is average. Most luxury resorts at a higher room level offer liquor in addition to beer as part of the mini bar. Paradisus does not. We know there are many bars throughout the resort but sometimes it is nice to just be able to go to the mini bar for a quick one. The website advertises a private section of the beach for Nikte guests. This is not the case and it is an important issue for us because we do not like to have to go down to the beach or pool and reserve chairs at 6:30 in the morning but that is what is needed here. Again most luxury resorts with private section have a beach and pool concierge that takes care of these things. In seven days we saw our beach concierge once and that was to tell us not to raise the umbrella because it was windy. The beach furniture is not comfortable and in need of refurbishing. Instead of permanent fixed palapas there are umbrellas that are not close together and cannot be opened when windy resulting in being in full sun for much of the day as there is no other shade. This is unpleasant and dangerous. Lastly, and I know this is a Melia policy not Paradisus but we resent it, there is this membership called Circle which provides additional benefits to Circle Club members. As a result Bali beds at the pool and beach sit unused in case any Circle members show up. Also items on menus reserved for Circle or pay more. This diminishes the value of selecting Nikte.
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Date of stay: April 2024
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Trip type: Travelled with family
Room Tip: Despite the resort policy not to reserve chairs at the pool or beach everyone seems to do it....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LnJ0001 wrote a review Apr 15
London, United Kingdom5 contributions
An excellent vacation with lots of sun sea fun and play. Every part of the trip was excellent but specific call out to Nathan and Domingo @ the Nube Bar, they make the best margaritas in town. We had many of these and had a thoroughly wonderful time 🍸
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Playa del Carmen - Riviera Maya
Responded yesterday
Dear Guest, Thank you for taking the time to review your recent stay. It's delightful to hear that you relished the luxurious and carefree moments under the sun, especially at our inviting Nube Bar. Your commendation for Nathan and Domingo is much appreciated; they indeed craft some inspiring margaritas that encapsulate the tropical spirit of our locale. Our team strives to offer a harmonious and sophisticated environment where every guest can enjoy an array of elegant flavors and experiences, immersed in nature and respectful of our surroundings. We all look forward to the pleasure of welcoming you again. Kindest regards, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ian1066_12 wrote a review Apr 15
Cambridge, United Kingdom59 contributions26 helpful votes
We arrived 8pm on a Saturday after a long travel from the UK on a trip with family to celebrate our 30th wedding anniversary. We were underwhelmed by the greeting ie no welcome drinks etc just a formal check in an area that had kids doing knee sliding and dancing as its adjacent to games rooms. No personal touches in room despite being Nikete ie no fruit , wine or greeting card ( odd) as all inclusive was excellent That aside we settled into this stunning hotel quickly and its stunning on the eye either so much tropical greenery and lovely decor. The hotel is essentially split in two ie adult and children. The childrens side is chaos in the evening but adult side fantastic ( we had a mature 16 year old with us but managed to obtain a red wrist band which granted him access whilst with us) this made the stay as at 58 I didn’t want the evenings at a kids disco. The adult rule is thankfully is strictly applied. Only issue we had was a rude staff member in the gym who approached me aggressively asking why I had not signed a pre 18 year old in on arrival “ because you were not here “ That aside, staff were great across the resort room was nice and we all had a great time on the beach and pools and meals across the resort were really good Beach staff were excellent and friendly Only gripes : constant upselling of photographs, spa and members club ( very tiresome) The constant booming music around pools was not pleasant to be honest ( I like some atmosphere but this was constant techno blasted out) Highlight was our ceremony on the beach that was stunning as was the meal we we paid for on the beach - all in all a great stay. Play Carmen is a ten minute taxi but immediate area around hotel looked very run down and maybe not one to walked through at night
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Date of stay: April 2024Trip type: Travelled with family
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Marcela G wrote a review Apr 14
3 contributions
Awesome job to the staff at Paradisus Playa del Carmen! Specially to the kids club ladies, Valeria did an amazing job taking care of our beloved boys while we ate dinner at the beach. Our boys were so happy and excited, the even asked us to go out again the next night and ask Valeria to take care of them again! Thank you!
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Playa del Carmen - Riviera Maya
Responded 2 days ago
Dear W8721SDmarcelag, Thank you for taking the time to let us know your opinion of your recent stay. We are thrilled to hear how much your boys enjoyed their time at our kids club, and it is heartwarming to know that Valeria's care made their stay both carefree and fun. Our team strives to create an inviting and harmonious environment for all our guests, and it is inspiring to see that reflected in your review. We are always mindful to provide sophisticated entertainment for our little guests, fully immersed in the natural beauty of our resort. We hope to welcome you again in the future. All the best, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wynton N wrote a review Apr 14
1 contribution
We enjoyed our stay en La Perla!!! Miriam has been wonderful and exelente, Jesus also!! Teresa in the South Bar exelente!! Christopher at the Quiet Pool and Fahrenheit exelente!! Daniel and Edson and Chris at the Fahrenheit pool exelente!! Alejandro in LemonFish restaurante exelente!! Ishmael in the breakfast buffet exelente!! Eduardo en Sal restaurante exelente!! Pech in Fahrenheit pool exelente!! Daniel and Edson at Kicks Bar exelente!!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Please do not feed the animals, they will keep coming and disturb the guests who do not want to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Paradisus Playa del Carmen - Riviera Maya
Responded 2 days ago
Dear Wyntonn, Thank you for taking the time to review your recent stay. We are thrilled to hear that Miriam, Jesus, and Teresa made your time at our resort so special with their wonderful service. It is great to know that Christopher, Daniel, Edson, and Chris provided excellent care at the Quiet Pool and Fahrenheit, enhancing the relaxed and inviting atmosphere we aim for. We're also delighted that Alejandro's efforts at LemonFish, Ishmael's attentiveness during breakfast, Eduardo's culinary prowess at Sal, and Pech's service at Fahrenheit pool contributed to your enjoyment. Your kind words are a testament to the harmonious and mindful environment our team strives to create, and we are inspired to continue delivering sophisticated luxury experiences to all our guests. We all hope that we'll be able to welcome you back. Best wishes, Guest Service Center Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
C$633 - C$918 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
488
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Paradisus Playa del Carmen - Riviera Maya - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Paradisus Playa del Carmen - Riviera Maya
Which popular attractions are close to Paradisus Playa del Carmen - Riviera Maya?
Nearby attractions include Playa Punta Esmeralda (0.7 km), Galeria Luis Sottil (0.3 km), and Playa Publica 88 (0.1 km).
What are some of the property amenities at Paradisus Playa del Carmen - Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa del Carmen - Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa del Carmen - Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa del Carmen - Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa del Carmen - Riviera Maya?
Conveniently located restaurants include Sal. Steak - Cave, Fuego, and Bana Restaurant.
Are there opportunities to exercise at Paradisus Playa del Carmen - Riviera Maya?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Does Paradisus Playa del Carmen - Riviera Maya have airport transportation?
Yes, Paradisus Playa del Carmen - Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa del Carmen - Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa del Carmen - Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Playa del Carmen - Riviera Maya?
The staff speaks multiple languages, including English and Spanish.