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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,339 Reviews from our TripAdvisor Community

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Showing 4,078: English reviews
Reviewed 6 days ago NEWvia mobile

The people here are hard working and they care about you and your family the food is good and the only problem is that there are a lot of baby's if your not in the adults only zone but overall it is a good place to stay

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Helpful?
Thank Nicholasvaimakis
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Nicholasvaimakis, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Reviewed 6 days ago NEWvia mobile

Mixology with Victor, Brandon and Leonora was amazing!!!! They were so friendly and ultimately focused on our fun and satisfaction. Lots of delicious tastes and choices. A great activity at a beautiful resort!!

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Helpful?
Thank Gina W
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Gina W, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your...

Reviewed 1 week ago NEWvia mobile

Went for a destination wedding. Service, drinks, and food were incredible. The staff was also very attentive - we were even upgraded to a family concierge suite. This was the best all inclusive resort I've ever stayed at. However, the bride had troubles with getting the room that came with the wedding package. The beach is a bit rocky, but...

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1Thank Chloe N
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Chloe N, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

New York, NY
Reviewed 1 week ago NEWvia mobile

This hotel is unbelievable!!! We went for six days for a family vacation and were so bummed we didn't stay a couple days longer. We have a 6,4,2 year old and they all loved every aspect of the resort. The girls in the kids zone were so great with our girls, especially Lluvia and Yessenia. My son loved it there...

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3Thank newlyweds919
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear newlyweds919, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Calgary, Canada
Reviewed 1 week ago

The hotel is beautiful -big and splashy - kind of a mini tropical Vegas.It is a good location a short drive or long walk to downtown.The family side is actually quieter than the adult side ( except the royal areas in La Perla which are the nicest.) If you are bringing kids this would be a fantastic place. If you...

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2Thank MJC82
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear MJC82, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

San Antonio
Reviewed 1 week ago via mobile

We just returned a week ago from Paradisus La Esmeralda. This was our first time at the resort. We usually travel to Beaches in Jamaica but decided to try something different. We were there for 4-nights. We upgraded to the family concierge (a must). Room- We had a one-bedroom master suite and it was huge, modern and clean! We had...

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3Thank sctravel06
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear sctravel06, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Woodland Park, Colorado
Reviewed 1 week ago

We have a timeshare with RCI and visited this resort this year. We usually visit the Cancun Paradisus. The rooms are nicer at this resort. We had a hot tub and a view of the pool. The all inclusive fees are almost double at this resort. We are still trying to figure out why. We did get lobster tails one...

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2Thank bregabe
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear bregabe, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Houston, Texas
Reviewed 1 week ago

This was an all around beautiful, high end place, the only problem was they served horrible food everyday all day, they offered hot dogs and hamburgers that tasted pre made/ processed instead of offering a simple taco, I don't know about anyone else but I base my vacations on the culture weather it be Mexican, carribean, Italian etc. my 1...

Review collected in partnership with Meliá Hotels International
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Thank mylamyth
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear mylamyth, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Listowel, Canada
Reviewed 1 week ago

This past December we decided to go on our first family vacation. This is also the first time my husband and I would also be going on vacation to an all inclusive. When we arrived we were pleasantly surprised with the how awesome the room bracelet was. We like them so much that we have continued to wear them as...

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Thank sam19tam
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear sam19tam, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

Saint Lazare,Quebec, Canada
Reviewed 1 week ago

However one takes this review it should be known we are parents with a twelve year old boy who have travelled the Caribbean for many years with and without children. This year was different for us we vacationed in Mexico for the first time from Feb 2-12. If you want to meet nice people that care about your vacation you...

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1Thank Real D
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Real D, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $382 - $1,209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Prodigios Interactivos SA, Travelocity and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
939 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do not want to be around kids all the time stay on the La Perla side but be careful when you book, our reservation was not honored.”
 of 5 bubbles 582joshuaj, 21 Feb 2017 | Read review
“Turn down service should be earlier for families with children. We had our aid come at 9:15PM two nights when I was putting my children to bed. ”
 of 5 bubbles bethsG505IT, 21 Feb 2017 | Read review
“We had a room by the concierge pool, on the corner facing the ocean. totally quiet and private.”
 of 5 bubbles aikinghorn, 21 Feb 2017 | Read review
“I would not stay facing the pools on the adult side unless you are a party person.”
 of 5 bubbles MJC82, 16 Feb 2017 | Read review
“If you book with a time share and you want the adult only side, make sure they book you in La Perla instead of La Esmeralda!”
 of 5 bubbles bregabe, 16 Feb 2017 | Read review
5 of 5