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Paradisus La Perla - Adults Only - All Inclusive

Quinta Avenida Nte, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Up to 30% off
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Free cancellation until 22-03-19
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Free cancellation until 22-03-19
Reserve now, pay at stay
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Traveller (286)
Room & Suite (14)
Pool & Beach (11)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-05-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21-05-11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#9 of 307 hotels in Playa del Carmen
Welcome to the ultimate upgraded vacation experience: Paradisus La Perla – Adults only – All inclusive, luxuriously appointed suites, exclusive VIP lounges for check-in and check-out, exclusive restaurants, pools and beaches, just to name a few. Exquisite international cuisine in 8 restaurants and 6 bars exclusively for adults, plus 11 restaurants and 8 bars where everyone is welcome, 5 of which have won the Wine Spectator Award for Excellence. Signature restaurant, YHI Spa and excursions are not included under the all-inclusive plan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Electric vehicle charging station
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast buffet
Breakfast in the room
Water sport equipment rentals
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Adults only
24-hour security
Baggage storage
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Seating area
VIP room facilities
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Good to know
Languages Spoken
Hotel links
Special Offer:Up to 30% off


Full view
55Somewhat walkable
Grade: 55 out of 100
11Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
284Reviews20Q+A31Room tips
Traveller rating
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Olivia O wrote a review Yesterday
1 contribution
Everything and everyone has been absolutely amazing. The lounge in the Reserve area was incredible. Henan was so kind and attentive, I recommend his service 10/10!!!! Incredible experience, we will be back!!!
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Date of stay: September 2021Trip type: Travelled as a couple
Amanda W wrote a review Aug. 2021
New York City, New York29 contributions11 helpful votes
Hotel's Favourite
With the exception of 2020, my husband and I travel annually to La Perla to celebrate our anniversary. The experience begins upon arrival when each passenger is confirmed as a guest at the security gate (our driver remarked that he liked this too). Then you gasp a bit when you see the arrival atrium - the structure; art; the aromatherapy; the hand towel! We always choose Reserve La Perla (previously Royal Service): the personalized check-in; age appropriate drinks/snacks in lounge area; concierge; reserve pool; reserve restaurants (La Palapa is AMAZING) allows us to relax, recover, and reconnect. We usually stay in Reserve Junior Suite and opted for a 1BR Deluxe Master Suite. It was a great room. However, it was WAY too large for two people and would have been good to have another toilet. I also prefer to be in the Reserve building where the Junior Suites are located because it is easier to access lounge lobby and closer to pool. A bonus: it smells SO good! Bana was my favorite dinner; La Palapa was my husband's favorite. This is NOT a party resort! Evening entertainment is good enough for us (acoustic guitar; vocalist; DJ; stage shows) after a long day in the sun. Not one meal was a disappointment! Our concierge was Alfonso...WHAT A GEM!!! He consistently sent, via WhatsApp, the activities for the day, spa specials, evening activity, etc. without having to ask. He always checked in to let us know he has arrived for the day and checked in before leaving. And, the special treat he left in honor of our anniversary was magnificent! We ventured to the family side (La Esmeralda) and water park for a bit of action. Ran into a vendor and wanted to give them ALL my money. It was nice to have option of excitement then retreat to the quieter adult side. The non-reserve adult pool is were the action happens at La Perla: exercise; pool party, DJ. However, I would not want a room near that pool because the noise carries and it's not what I want during vacation. We will continue to visit here for our anniversary!
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Date of stay: August 2021
Sleep Quality
3 Helpful votes
Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - All Inclusive
Responded 4 weeks ago
Dear Amanda W, Thank you for sharing your experience with us. We greatly appreciate your loyalty toward Melia Hotels Internationa, our beautiful Paradisus Playa del Carmen, and to each and every one of the waiting staff, guest service, and front desk team, and of course the kind service and attention to detail displayed by our concierges, in this tenor, we will personally congratulate Poncho for his hard work and his passion in the service that he provides to all our guests. We are also happy to know that you once again relaxed and were pampered and taken care of wherever you went. We will be looking forward to your return for more unforgettable experiences. Best regards Guest Service Center Management
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Maria Mosca wrote a review Sep. 24
Boston, Massachusetts4 contributions
My husband and I had the pleasure of earning this all expense trip. Paradisus, Playa Del Carmen - LaPerla, Adult section. The resort was stunning, food was exceptional and the activities were amazing. Best ZUMBA Instructor, DORA!!! I went to all her Zumba classes and water aerobics! She is full of energy and so much fun! We also had an amazing Butler, Jonathan. He provided excellent service and was so helpful with anything we needed and making reservations to the restaurants. The staff on the entire resort provided 5-star service. We will definitely go back!!
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Date of stay: September 2021Trip type: Travelled with friends
Chanelb1903 wrote a review Sep. 23
5 contributions2 helpful votes
I went to this hotel with my boyfriend in septembre and want to leave the place the very first day. This was not for us. We finally left the hotel on the fourth day and they did not give us any reimbursement. We did mention to the hotel that we were not satisfy and they ask for more money for room upgrade ! I didn’t wanna spend any more money in this hotel. I will have give a 3 maybe 4 stars to the hotel but the fact that they have not cooperate to any refund makes me really mad about it ! Pool look like you are in a Hilton hotel no sea view at all and the beach is full of seaweed. Hotel do nothing to pick it up. They only pick up the seaweed four day after we arrive. You need to pay for Bali bed. No action on the beach, no animation it’s dead ! For me this is not a five star hotel. The hotel Is really old and need a refresh. Food is okay…. You expect more quality when they mention culinary experience. This is not culinary experience ! The beautiful plate you see on their photo you need to pay for that. They ask you for extra money everywhere ! The cocktail were really good ! PCR- Covid test cost money ! They were included at my other hotel so we save 300$ us dollars. Everything close at 11:00 don’t ask for drinks they will not give it to you ! At my hotel hotel everything was open until 2:00 pm ! I found it super cheap from them they must have save a lot of money doing this and blaming on covid. People there are cheap, no fancy people at all! I left the hotel and went to plage mujeres ! I really recommand the finest playa mujeres we had an awesome rest of vacation! This was really a five star hotel!
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
Mary Jo T wrote a review Sep. 21
1 contribution
We loved our stay ! Service and the people was wonderful! Food at la Palapa Bar for breakfast and lunch was incredible and we really enjoyed Fuego for dinner and Cappella ( Yolonda at the La Palaba was alway so welcoming and had our favorite table ready!)
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Date of stay: September 2021Trip type: Travelled solo
Room Tip: Bring a float for the pool.. Rio Secretion was awesome and the 3D museum was fun!
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Paradisus La Perla - Adults Only - All Inclusive
Which popular attractions are close to Paradisus La Perla - Adults Only - All Inclusive?
Nearby attractions include Galeria Luis Sottil (0.4 km), Rainbowcrawl Playa Del Carmen (0.4 km), and Amate Gallery (0.4 km).
What are some of the property amenities at Paradisus La Perla - Adults Only - All Inclusive?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Paradisus La Perla - Adults Only - All Inclusive?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Paradisus La Perla - Adults Only - All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus La Perla - Adults Only - All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus La Perla - Adults Only - All Inclusive?
Conveniently located restaurants include Bana Restaurant, Fuego, and Mole.
Are there opportunities to exercise at Paradisus La Perla - Adults Only - All Inclusive?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Paradisus La Perla - Adults Only - All Inclusive have an airport shuttle?
Yes, Paradisus La Perla - Adults Only - All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus La Perla - Adults Only - All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus La Perla - Adults Only - All Inclusive offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus La Perla - Adults Only - All Inclusive?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).