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La Casa De La Playa is celebrated by many for its beautifully designed rooms and luxurious amenities, such as the Muluk Spa and jellyfish sanctuary. Guests have called out the exceptional service, noting the staff's attentiveness in creating a memorable experience.
While the hotel's cleanliness receives consistent praise, some travelers caution about unexpected charges. The atmosphere, enhanced by unique touches like private pools, ensures a comfortable stay, making it a popular choice for those seeking a blend of style and comfort.
Atmosphere
Exquisite
Rooms
Well-designed
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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This is an extraordinary property surrounded by beautiful white sand and turquoise water. The property is only surpassed by the wonderful employees. Like Silvia Benitez and Guillermo Balderas, who took care of us from the time we walked on the property, to the time we had to say goodbye. They even sent us a message after we arrived home to make sure that our trip home went well. The property is the best of the best and so are the wonderful people.
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Date of stay: October 2024Trip type: Travelled with family
Room Tip:Take advantage of all the property has to offer and it’s sister properties and parks!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Xcaret La Casa de la playa, Director General at La Casa De La Playa
Responded Dec 16, 2024
Dear davegravely, Thank you for taking the time to review your recent stay with us at La Casa de la Playa. We always appreciate feedback and we were delighted to read your kind comments, and to hear that you rated your time with us so very highly and enjoyed our enviable service. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Guillermo and Silvia service. We look forward to welcoming you back to La Casa de la Playa on many more occasions. Sincerely, Hotel Management La Casa De La Playa
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My recent stay at La Casa de la Playa was simply exceptional, and I want to highlight the outstanding work of the butlers Mariel and Celeste. Their dedication and attention to detail made our experience unforgettable.
From the moment we arrived, Mariel and Celeste welcomed us with warmth and professionalism. Their attention to every detail and willingness to help exceeded all of our expectations. They were always one step ahead, anticipating our needs and making sure every aspect of our stay was impeccable.
They took the time to get to know us and understand our preferences. From recommending local activities to organizing special surprises, Mariel and Celeste went above and beyond to make our stay unique.
They were available at all times, and their response to any request was truly impressive. Whether making reservations, providing information about the local area or simply offering a friendly smile, their hospitality was second to none.
The rooftop is a true paradise, and the staff in charge of this relaxation corner was simply outstanding. They made every moment feel like a dream come true. Their warmth and genuine care added an extra touch to our experience.
The lobby bar was where we started each day with a cup of coffee. The staff here were true masters of hospitality. We were served expertly prepared coffees that energized us in the mornings and provided us with an oasis of tranquility. They created an atmosphere that made us look forward to our morning ritual and set the tone for the rest of the day.
The Beach House is an idyllic escape from the daily routine. The combination of its beachfront location, luxurious accommodations, exceptional service and first-class dining options make it a true paradise for those looking for a dream corner. I left feeling refreshed and grateful for the memories I created during my stay. I cannot recommend this lovely hotel enough and I look forward to returning to La Casa de la Playa in the future.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This was our 3rd visit to "our home on the beach". With only 63 suites on the property, at times we had the beach to ourselves. This resort is like living in a work of art with amazing pieces from artists all over Mexico. Even the dishes are so beautiful that I am ordering some from the supplier. The food is a gastronomic journey through Mexico with exquisite freshness & quality.
It was an amazing place, but my favorite part of this resort was the staff. Everyone was very welcoming and genuinely friendly. It was a surprise to me that the staff could be so full of positive energy, despite only having 1 day off per week!! Our room butlers Frida and Gabriela were very attentive to any of our needs; including when to schedule housekeeping or turn-down service for our room. Frida worked her magic to put us exactly where we wanted at the Beach House. Gabriela planned an amazing excursion for us to see the beaches of Tulum, a museum, lunch & shopping and did this within a few hours of our request.
My husband and I will never forget a staff member named Miguel, who looked after us with outstanding quality of service & cheer. One day, I saw him patiently escort an elderly guest to the pool stairs and then brought her sandals for her as she got out of the pool to be escorted back to her spot. Miguel has the biggest heart and excellent attention to detail.
Having access to any of the Xcaret parks whenever we wanted, made us feel like rockstars and we travelled comfortably in the many chauffered luxury vehicles available to us. There are many excursions offered if you want to visit cenotes or archaeological sites. We had so much fun at the backstage tour of the show Espectacular in the Grand Tlachco theatre at Xcaret Park. We were brought up to the stage floor from the backstage platform below during the pre-show! The audience clapped as we waved and crossed the stage - fun!! Then they delivered a 7 course meal and drinks while we watched the amazing show. It really lived up to its name.
As for logistics to/from the airport: staff in pink shirts are easy to find & will escort you to your private ride in an air conditioned vehicle. If you miss them, you can check out the private lounge that are a few steps from the airport exit that has air conditioning, seating, drinks & snacks.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:45 - 90 minutes to the resort from the airport. You can stay within the resort & parks with lots...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Xcaret La Casa de la playa, Director General at La Casa De La Playa
Responded May 10, 2024
Dear Springtime63, What a pleasure it is to receive such a wonderful review and being few of the selected properties that warrant a review from your good self. Our associates are the gem of the resort and we wouldn't be who we are without their great work and attention to detail. It is great to hear that you have had a stay that was no less that luxurious and entertaining. We will be sure to also inform Gabriela and Frida of your kind mention, another amazing feather in their cap. Thank you once again for taking time off your busy schedule to share us this fantastic review and should you ever require another exquisite retreat, we will be more than happy to accommodate you once again. Until then, have a wonderful week ahead of you. Sincerely, Hotel Management La Casa De La Playa
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We had an absolutely magical experience at this resort. They have thought of everything. The resort is stunningly beautiful, the rooms are gorgeous, comfortable and the service is perfection. Everyone goes out their way to treat you like family. They arraigned an incredible backstage experience at the Xcaret park. It was so fun to see all the costumes and backstage workings. Oscar was our guide for that and he was amazing. The food for every single meal we ate including room service and at the park was delicious and beautifully plated. Our daughter is a vegetarian and they always made sure she was taken care of. We had 2 butlers for our stay, Silvia and Guillermo. They attended to our every need without it ever feeling like too much. They always made sure we had everything we needed and all the information for our excursion. Every single employee, from the drivers to the cleaning staff goes out of the way to make the stay feel special, they are all so kind. I literally felt like crying when we had to leave. We travel extensively and this is by far one of the best resort experiences I have ever had. We will be back.
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Date of stay: August 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Xcaret La Casa de la playa, Director General at La Casa De La Playa
Responded Oct 10, 2024
Dear anolan2002, Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of México deep in their heart. Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay. Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again. Respectfully yours, Hotel Management La Casa De La Playa
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My partner and I have stayed at a lot of hotels and resorts and it is not an exaggeration to say this resort is one of the few that truly lived up to expectations. We stayed for five nights and wished we could have stayed longer. This resort is perfect for people looking to truly relax. If you want to never leave the resort and just spend your days going from the pools to the beach it’s amazing. If you want to take advantage of the included tours and experiences you won’t be disappointed. We choose to take advantage of the Xpeleo tour at Xplor park. We were picked up in the AM and brought to the park before they opened for a private cave excursion with two guides and a safety life guard. It was the single most impressive and special tour we have ever done on vacation. Our butlers for the stay were Laura and Memo. I can’t say enough about them. Both of them impressed with their attention to detail and their ability to respond quickly to any requests or issues we had. On our first day Laura handled an issue with our room and came up with a solution that got us into a new room as quick as possible. Memo surprised us one evening when we messaged him our dinner plans at the Arte resort next door but arrived to the restaurant without a reservation to find no tables available. Totally our fault. A few minutes later the manager came over and found us outside and brought us to a table. Memo made a call without us asking and handled it. That’s the kind of service you can except from a resort of this caliber. We will count the days until we can return. Longer stay next time!
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Xcaret La Casa de la playa, Director General at La Casa De La Playa
Responded 5 days ago
Dear sabenp, We would like to thank you for sharing your such a kind review from your experience at La Casa de la Playa. Guests' satisfaction is our top priority, and our best reward is to have our guests depart with everlasting memories from their stay. We are glad to know we were able to deliver this promise to you! We hope this will be the first of many more visits to come! Please do not hesitate to let us know through this media when you decide to return to this paradise. We will be delighted to assist you! Sincerely yours, La Casa de la Playa General Management
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I loved this hotel, the attention to detail is unsurpassed. I had one issue with music in the hallway and it was handled immediately. My wife gets around in a scooter and it was the first time that everything was accessible to her including the beach. There are paved ramps leading to the beach and a paved walkway along it as well. We stayed in the beachfront access rooms and loved being able to sit right outside our room and watch the waves at night. I have never stayed so close to the water. Our butler Macy was amazing. She handled everything which if you travel with a mobility impaired person can be a challenge. At the resort they make you feel that everything is possible. My wife is ex Navy and was a personal chef to many famous people so she has very demanding and discriminating expectations. I felt that CDLP met all of her expectations. The price may seem high but what you get in return makes it seem like a bargain. My wife was in love with Miguel at the sky bar. I felt that he went out his way to accommodate her and always greeted her in the most friendly and joyful manner. Carlos at Estero was very patient and accommodating, bringing my several dishes so that she could create "the perfect" plate of food for herself. I am much more laid back and enjoyed trying all the new high end dishes. We did the Cenote dinner at Xcaret Park which was the experience of a lifetime. Once again, the staff here was accommodating and amazing. Because of logistical issues we were unable to take her scooter, so we were met at the entrance with a wheel chair and Juan pushed her down into the Cenote, wheeled her wherever she wished to go. He went out of his way to make us feel relaxed and that we weren't a burden. Out of everyone, I was most thankful for him because it was the first time on vacation I could relax and know that I did not have to anticipate any possible hurdles. He handled it all. This experience should not be missed. The hostess Denise and Miguel, the other server beside Juan were also wonderful. Once again, it was a night not to be missed. We did not feel self-conscious with being a married female couple. The experience of the whole night was magical. When we needed a change of scenery from CDLP we took the paved path to Arte which was just as handicapped accessible. It's a much livelier adults only resort, having access to it made for a very nice balance in terms of food and environment. We will definitely be returning next year.
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
Room Tip:Beach access is private and wonderful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Maldonado Ortiz, Propietario at La Casa De La Playa
Responded Nov 21, 2022
Dear Rhonda, Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences while staying with us. It is extremely important to receive constructive feedback and thank you for sharing with us your reason behind awarding us 5 stars. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of México deep in their hearts. Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay. We will make sure to share your kind words with Macy, Carlos, Juan, Denise, Miguel, and the rest of our team. Guests' satisfaction is our top priority, and the best reward we could have is to see our guests depart with everlasting memories from their stay. We are glad to know we were able to deliver this promise to you! We look forward to welcoming you back to Casa de la Playa on many more occasions. Sincerely, Casa de la Playa, General Management
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Casa de La Playa is the best resort my wife and I have ever visited. We stayed here in July 2022, marking our first trip during/post-COVID. Originally planned as a babymoon, this getaway was delayed due to the pandemic, but, it was absolutely worth the wait.
From the moment we arrived at the lobby, Casa de La Playa set a flawless tone. This boutique hotel exudes sophistication & warmth, & the highest level of personalized attention from the staff.
The Suite Experience Our suite was perfect, an ideal blend of elegance & comfort, with breathtaking views. The room’s decor, featured artwork by renowned Mexican artists, added a unique touch that felt both luxurious & culturally immersive. The icing on the cake? The room service. Not only was it impeccable, but you could order directly from any of the hotel’s exceptional restaurants.
The Culinary Masterpiece Casa de La Playa’s dining options are a culinary journey in themselves. Tucha de Luna & Lumbre were fantastic, but my absolute favorite was Estero. The flavors, the presentation, the ambiance, everything was exquisite. (I even wrote a separate review for Estero because it deserved its own spotlight!)
The Chocolatería was another highlight, a candy boutique led by master chocolatier and designer Mao Montiel. It’s a delightful tribute to one of the Maya’s most treasured gifts to the world: cacao.
Wine lovers will appreciate CAVA, which features an exclusive selection of Mexican and international wines. The resort even has its own label, adding a special touch to the experience.
Unmatched Amenities The infinity pool was a slice of heaven. Swimming toward the horizon through the 40-meter waterway with a view of the Caribbean Sea is an experience I’ll never forget.
Another standout perk? Guests at Casa de La Playa have access to Hotel Xcaret Arte & Xcaret México. The resort makes it easy by providing transportation in their Teslas, because, of course, every detail is top-tier.
Final Thoughts Casa de La Playa delivers an experience that’s luxurious, intimate, & unforgettable. From the impeccable service to the stunning design, from world-class dining to unparalleled amenities, this resort truly has it all. My wife & I can’t wait to return. If you’re looking for a boutique hotel that will exceed every expectation, Casa de La Playa is it.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:This is an adult only resort. The resort is very quiet and a place to relax and reset.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Xcaret La Casa de la playa, Director General at La Casa De La Playa
Responded Jan 11, 2025
Dear Fernando °, Thank you for taking the time to write such a complimentary review of your recent stay with us, it is our primary aim to deliver the most exceptional of experiences to all our guests! We are thoroughly delighted we achieved this and that you and your wife had such a wonderful time. We are so pleased to read that you enjoyed all our our gastronomic offer, as same as our Chocolateria Our colleagues do take such pride in delivering an individual level of service to our guests, and we will be sure to pass on your comments to all of them. We look forward to welcoming you back to La Casa de la Playa on many more occasions. Best regards, La Casa de la Playa General Management
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The experience at Casa de la Playa was good. The hotel is beautiful! Every corner is unique. It is a hotel to relax 100%. The food is fantastic! Everything is delicious. I have to mention that upon arrival the butler told us that we could ask in advance for the room's pool to be heated, which reaches a temperature of 31 degrees. Which never heated, and the only thing they told me was that they were sorry that they couldn't heat the pool, 😳. Unfortunately we couldn't use it since in the afternoon it was very windy and the water got quite cold and the weather was not very hot and it made you very cold. It was room 1405, I think those details have to be reviewed very carefully, since the pool in the room and not being able to enjoy it is a Plus!
I do not recommend the butler Guillermo Castro, I think he lacks experience in serving customers. Upon arrival, they provide you with restaurant menus and activities that you can do through WhatsApp. He never sent me the room service menu, I realized because I needed it and I didn't have it and I had an early appointment at the spa, I wrote to him the day before at 10:30pm to ask about transportation (Xcaret arte) to the spa. And ask him how long the room service food took, so I could schedule myself with my times for the appointment I had. When the food arrived from room service, I asked the waiter if I could order the food a day in advance so that it would be in my room at a certain time, which he replied, of course. His butler had to coordinate that 😏, when I had texted him the day before at 10:30pm and he didn't give me any suggestions! He never provided me with the hotel's Wi-Fi, at the time of a dinner at the cenote, I arrived at the lobby at 7:40pm as he had asked me, he was never there, the one who helped me with the transportation was Yaeli or Yareli, very attentive and friendly. At the time of my check out he never suggested to me if I wanted them to pick up my suitcases. There are several details that must be taken into account being a 5 diamond hotel 💎💎💎💎💎
The drivers Guillermo and Tomás, super cute and attentive, Mariana and Ángeles in Touch de Luna super cute. Rooftop angels also very kind and friendly. All the staff at Casa de la playa are very attentive and make you feel very good. Thank you for your nice attentions!!!
It was our anniversary and they had a nice detail with us! Thank you!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:La habitación 1405 no sirve termostato de la piscina.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited the beach house for my honeymoon, and it really is a spectacular place. From minute 1, when we arrived at the airport, a car picked us up, and here I highlight the exclusiveness of the car model and the warmth of the driver, who explained a little about the service, and treated us very kindly. Unfortunately the lobby was being remodeled, but in any case upon entering we were greeted by our assigned butler, who is the person in charge of helping you throughout your stay at the hotel, in our case it was Guillermo and Celeste who did an incredible job with us They always helped us with everything we needed. The butler very kindly took us to check in, showed us the facilities, gave us bracelets that are important since they allow your entry to any hotel or park of the Xcaret group, and since the rooms were not ready he took us to Estero for lunch , which was a great detail. When it was time to check in, we notified our butler and he gave us a tour of the room, which is amazing, they have all the necessary amenities and more, for example combs, shaving kit, brushes, organic repellent, sunscreen, etc. and of course the there is never a shortage of shampoo, soap, towels. Everything was always neat, they cleaned the room I think twice a day, and they left small gifts every day. Our room had a pool and jacuzzi, always well taken care of by the staff, without any problem due to the size of the room and the comfort, we could have stayed in the room the entire stay because there was everything, adding the room service which is also great. The food in all the restaurants is incredible, for dinners it is necessary to make reservations for, for example, Estero, which has an 8-course dinner. Maybe the hotel is not massive, which is one of the things that stands out the most, because it allows you to stay relaxed and find where to eat something exquisite without problems. Another highlight is that as a guest of the beach house you can go to any other park in the Xcaret group, and those who take you from one place to another are the drivers of the beach house, and the one who organizes and manages it is the butler. , then you just write to WhatsApp and they are super friendly (butlers) and they arrange transportation for you, which is luxury (Tesla cars). I totally recommend this hotel, the people who work there really do their best to make you have the best time, without hesitation I will return next year.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Para disfrutar totalmente todos los beneficios del lugar, recomiendo quedarse al menos 5 días
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is incredible on so many levels. Architecture, food, service, cleanliness; I could go on forever. One of the best parts of the hotel is the Muluk Spa. This is the third stay at the hotel for my wife and I and the Spa is one of the highlights of our stay. The spa is clean, airy, and while waiting for treatments has an incredible seating area overlooking a gorgeous view of the Caribbean with water with unbelievable colors of green and blue. The spa services are top notch with outstanding therapists, most notably Iris and Yami. We splurged and had a custom wrap treatment which left our skin feeling the best it had in years. I highly recommend indulging in this sensual pleasure while staying at this incredible resort.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:We prefer the Ocean View rooms as opposed to the Ocean Front. The extra elevation gives...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Xcaret La Casa de la playa, Director General at La Casa De La Playa
Responded Apr 9, 2024
Dear OptionsDoctor, First and foremost, we would like to start by thanking you not only for sharing such an amazing review from your recent stay. It is a pleasure to read that you found our unique accommodations to be breath-taking, as our main goal is to provide a personalized atmosphere where each of our guests finds a special shelter, independently from their purpose of travel. We are pleased to know that your experience at the SPA was completely to your liking and that you were able to connect with the tranquility that we wish to convey. We hope this will be the first of many more visits to come. Please do not hesitate to let us know through this media when you decide to return to this paradise. We will be delighted to assist you. Sincerely, Hotel Management La Casa De La Playa
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I’m excited for you! Since you are going during a peak time, I would recommend contacting CDLP with your reservation confirmation and request restaurants and activities in Jan/February to be sure. I think the resort will reach out to you beforehand to ask what you would like. Your butlers will also help you make reservations, activities, parks, transportation requests, even last minute.
Master suites have the bigger pool. The first floor rooms are called "beachfront", and have slightly bigger pools. Every room is really ocean front, as they all face the ocean. You can't get a bad room here, trust me.
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
C$2,473 - C$3,530 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
La Casa De La Playa by Hoteles Xcaret
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
63
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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