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Playa del Carmen
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    Viceroy Riviera Maya

    1,098 Reviews
    #11 of 209 Hotels in Playa del Carmen
    Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
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    Savings alert: 10% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$514
          US$382
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          Great Deal
          US$449
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          US$449
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          Expedia.comUS$449
          PricelineUS$382
          CancelonUS$514
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          Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
          All photos (1,504)
          Full view
          Travellers' Choice award winner
          Traveller (1105)
          Room & Suite (435)
          Pool & Beach (279)
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          Overview
          4.5
          1,098 reviews
          • Excellent79%
          • Very good13%
          • Average5%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “outdoor shower” (178 reviews)
          “plunge pool” (155 reviews)
          “ikal del mar” (78 reviews)
          Free Wifi
          Free Parking
          Breakfast Available
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Pets Allowed
          Spa
          Business Centre
          Dry Cleaning
          Butler Service
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from Viceroy Riviera Maya
          Special Offer: 35% Off + Daily Breakfast
          Hotel packages
          Similar hotels
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          Grand Velas Riviera Maya
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          Rooms
          Jul 2Jul 3
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (1,098)
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          1 - 5 of 1,098 reviews

          Reviewed yesterday
          Amazing Experience

          We decided to visit the Viceroy over some other small boutique hotels in the area and are we happy that we did!! Upon our check in we were given a property tour and it really gives you a perspective of this gorgeous small piece of...More

          Thank Andy D
          Hotel's Favourite
          Reviewed 11 May 2017
          Top class luxury

          Viceroy is a very special hotel. We spent only 2 days here and loved every minute of it. The rooms are incredible, the food is devine, the spa is gorgeous, the staff are amazing (every single person that works there was so polite and friendly...More

          Review collected in partnership with this hotel
          Thank gsorohan
          Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 12 May 2017

          Dear gsorohan Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us....More

          Reviewed 2 days ago via mobile
          Best resort ever!!

          We just returned from a week here with friends and family for our wedding!! I cannot say enough great things about this place. If you are searching for a couples get away or a destination wedding stop looking and book a room here. The staff...More

          Thank decatl
          Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

          Dear decatl I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us, particularly the service...More

          Reviewed 2 days ago
          The BEST resort service I have ever experienced!

          I have stayed at many nice places in my travels. You could argue that some were nicer properties than the Viceroy Maya. You could argue that the surrounding areas were nicer than those of the Viceroy Maya. You could NOT say that any of them...More

          Review collected in partnership with this hotel
          Thank 666albertd
          Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

          Dear 666albertd Thank you for posting a wonderful review on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. The entire team appreciates your comments towards our service. We concentrate heavily to make every stay unique and memorable. I...More

          Reviewed 3 days ago
          Stop looking, you've found perfection!

          Chris and I got to spend 3 magical nights here 11-14 Jun 17. We had the most amazing time and were blown away by the experience. Our room was stunningly beautiful but it's beauty went beyond how it looked, it was the perfect space to...More

          Review collected in partnership with this hotel
          Thank Jillyk82
          Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

          Dear Jillyk82 Thank you for taking the time to post this review and share your recent experience with us at Viceroy Riviera Maya. We feel fortunate to have such a wonderful staff that are always willing to provide the best service and create unique experiences...More

          Similar hotels
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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Restaurant
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Free Parking
          • Airport Transportation
          • Dry Cleaning
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Multilingual Staff
          • Breakfast Available
          • Banquet Room
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$477 - US$893 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #8 Top resorts Hotel in Playa del Carmen
          • #8 Spa Hotel in Playa del Carmen
          • #10 Luxury Hotel in Playa del Carmen
          • #11 On the Beach Hotel in Playa del Carmen
          • #23 Romantic Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 41
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Priceline, Hotwire, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Viceroy Riviera Maya Hotel Playa Del Carmen ,
          • Tides Riviera Maya Hotel ,
          • Tides Riviera Maya Resort ,
          • Ikal Del Mar ,
          • Viceroy Riviera Maya Playa Del Carmen, Mexico
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          All photos (1,504)
          Full view
          Traveller (1105)
          Room & Suite (435)
          Pool & Beach (279)
          Dining (161)
          Hotel & Grounds (552)
          Bathroom (31)
          Business Centre & Event Rooms (3)
          Nearby
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          Nearby Attractions
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          Questions & AnswersAsk a question
          bradsamkatie
          Is there a fitness center on the property?
          11 June 2017|
          Answer Show all 4 answers
          Response from VICEROYRM | Property representative |
          Dear bradsamkatie, Thank you for contacting us! How are you today? Yes we do have a fitness center on property. Should you have any further questions please let us know. Warmest regards, ViceroyRM
          0
          Votes
          Google Translation
          Billy C
          After reading a lot of reviews, I am a bit worried about the taxes and service charge. We have booked a All Inclusive 7 night stay, will there be charged taxes and a service charge?
          28 May 2017|
          Answer Show all 2 answers
          Response from VICEROYRM | Property representative |
          Dear Billy C, Hello again! how are you today? The confirmation of your reservation should state the service tax and resort fee. If is still not clear, please allow me to recommend contacting your travel agent or our... More
          0
          Votes
          Google Translation
          Billy C
          After reading a lot of reviews, I am a bit worried about the taxes and service charge. We have booked a All Inclusive 7 night stay, will there be charged taxes and a service charge?
          28 May 2017|
          Answer
          Response from VICEROYRM | Property representative |
          Dear Billy C, Hello again! how are you today? The confirmation of your reservation should state the service tax and resort fee. If is still not clear, please allow me to recommend contacting your travel agent or our... More
          0
          Votes
          Google Translation
          Room Tips
          "Villas in the middle I think are quieter and more private"
          Read review
          "North side of the property rooms to avoid the Azul resort"
          Read review
          "Room 37 was great and close to the entrance"
          Read review
          "Can't go wrong, all villas great."
          Read review
          Show More
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