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    Viceroy Riviera Maya

    Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
    Hotel website
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    Best prices for your stay
    2017-08-06 2017-08-07
    US$502
    US$382
    SAVE US$120
    US$502
    US$382
    SAVE US$120
    US$449
    Traveller (1142)
    Room & Suite (435)
    Pool & Beach (279)
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    Overview
    • Excellent79%
    • Very good13%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “outdoor shower” (179 reviews)
    “plunge pool” (159 reviews)
    “ikal del mar” (78 reviews)
    Free Wifi
    Free Parking
    Breakfast Available
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Business Centre
    Dry Cleaning
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Viceroy Riviera Maya
    Special Offer: 35% Off + Daily Breakfast
    Hotel packages
    Rosewood Mayakoba
    1,673 reviews
    #1 of 209 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    3,857 reviews
    #10 of 209 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,140 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,057 reviews
    #3 of 209 hotels in Playa del Carmen
     
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,119)
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    1 - 5 of 1,029 reviews

    Reviewed 2 days ago

    My husband and I spent a romantic and relaxing 3 nights at the Viceroy to celebrate our Anniversary. I cannot say enough about the quality of the service that we received. Our room was perfect, nice and quiet and private. We loved the plunge pool...More

    Thank dinabesece
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

    Dear dinabesece Thank you for posting a review of your stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assist us in monitoring customer satisfaction as well as finding new ways in which we may improve our services. We...More

    Hotel's Favourite
    Reviewed 11 May 2017

    Viceroy is a very special hotel. We spent only 2 days here and loved every minute of it. The rooms are incredible, the food is devine, the spa is gorgeous, the staff are amazing (every single person that works there was so polite and friendly...More

    Review collected in partnership with this hotel
    Thank gsorohan
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 12 May 2017

    Dear gsorohan Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us....More

    Reviewed 4 days ago via mobile

    Overall we had a very good experience at the Viceroy. This place has some strong pluses but does not warrant 5 stars in my view. We have stayed at a lot of small boutique high end resorts across the world. What I will say about...More

    Thank mcfingeret
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago

    Dear mcfingeret, Thank you so much for taking the time to leave us your valuable feedback. I am happy to read you enjoy stay with us. However, please accept my apologies for the issue you had encountered on some aspects of your stay with us....More

    Reviewed 1 week ago

    For those who are looking for a high-end intimate resort experience, that provides both high-touch personalized luxury service and a relaxing low-key air of simplicity, the Viceroy is a hidden gem among the many larger properties in the area...This property is unique in what it...More

    Review collected in partnership with this hotel
    Thank B8935XGgaryw
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 6 days ago

    Dear B8935XGgaryw Thank you for posting a wonderful review on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. It was a pleasure to host you at our little paradise and we hope to welcome you back again in...More

    Reviewed 1 week ago

    My husband and I wanted an east getaway for the 2 of us -- something direct from O'Hare and lots of privacy. The Viceroy went above and beyond our expectations! First, the grounds are absolutely spectacular! The waterfalls, greenery and flowers are just beautiful. Upon...More

    1  Thank AReagen
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 6 days ago

    Dear AReagen We are thrilled to read that you enjoyed your stay whilst you were still at our jungle refuge. Thank you for the compliments made on the food and service and for valuing its tranquility and location. As you well mention, there is nothing...More

    Rosewood Mayakoba
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    Fairmont Mayakoba
    3,857 reviews
    #10 of 209 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,140 reviews
    #2 of 209 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,057 reviews
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$479 - US$996 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Top resorts Hotel in Playa del Carmen
    • #10 Spa Hotel in Playa del Carmen
    • #12 Luxury Hotel in Playa del Carmen
    • #13 On the Beach Hotel in Playa del Carmen
    • #23 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, TripOnline SA, Travelocity, Agoda, Cheap Tickets, Hotwire, HotelsforEveryone, Cancelon, HotelQuickly, getaroom.com and Evoline ltd so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Viceroy Riviera Maya Hotel Playa Del Carmen ,
    • Tides Riviera Maya Hotel ,
    • Tides Riviera Maya Resort ,
    • Ikal Del Mar ,
    • Viceroy Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (1142)
    Room & Suite (435)
    Pool & Beach (279)
    Dining (161)
    Hotel & Grounds (589)
    Bathroom (31)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    bradsamkatie
    11 June 2017|
    AnswerShow all 4 answers
    Response from VICEROYRM | Property representative |
    Dear bradsamkatie, Thank you for contacting us! How are you today? Yes we do have a fitness center on property. Should you have any further questions please let us know. Warmest regards, ViceroyRM
    0
    Votes
    Google Translation
    Billy C
    28 May 2017|
    AnswerShow all 3 answers
    Response from VICEROYRM | Property representative |
    Dear Billy C, Hello again! how are you today? The confirmation of your reservation should state the service tax and resort fee. If is still not clear, please allow me to recommend contacting your travel agent or our... More
    0
    Votes
    Google Translation
    Billy C
    28 May 2017|
    Answer
    Response from VICEROYRM | Property representative |
    Dear Billy C, Hello again! how are you today? The confirmation of your reservation should state the service tax and resort fee. If is still not clear, please allow me to recommend contacting your travel agent or our... More
    0
    Votes
    Google Translation
    Room Tips
    "Rooms away from the beach have the most privacy"
    Read review
    "How much privacy you want will dictate which room to choose."
    Read review
    "Jungle villas are very private -- for the premium villa we loved 65."
    Read review
    "20s & 30s are a good choice if you want more privacy and nature experience. Villas on the beach are very..."
    Read review
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