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Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Lowest prices for your stay
Lock in the lowest price from these sites
PricelineUS$699
Hotels.comUS$994
Official SiteUS$699
Booking.comUS$699
travelup.comUS$753
FindHotelUS$699
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1812)
Room & Suite (548)
Pool & Beach (449)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20-06-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy Riviera Maya
Updated 20-06-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 331 in Playa del Carmen
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Resort Hotel in Mexico and one of the Top 100 Hotels in the World in the Travel + Leisure World’s Best Awards 2021, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patios and plunge pools. Indulge in the resort’s refined Mexican cuisine accented with international touches at La Marea or take in the ocean views from Coral Restaurant + Bar. Mayan influences abound throughout the property, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
Spanish

Location

Full view
1811Reviews163Q+A100Room tips
Traveller rating
  • 1,449
  • 202
  • 83
  • 36
  • 41
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Popular mentions
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Most Recent
Mohammed A wrote a review Jun. 24
19 contributions21 helpful votes
Amazing experience with complete privacy and great service especially by ANTONIO. The food service, breakfast and plunge pool are perfect. The mosquitoes on the other hand wear the worst part. We traveled for our honeymoon and enjoyed our romantic getaway.
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Date of stay: June 2022Trip type: Travelled
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Ann Y wrote a review Jun. 24
Fowlerville, Michigan1 contribution
+1
My family and I had such a wonderful stay at the Viceroy. It was very much an experience like no other—from the scenery to the service—it was fabulous. Israel and his staff at the Coral restaurant were lovely. The villa was gorgeous - it very much felt like a secluded paradise where you could just enjoy and truly relax - very much what we needed! Thank you for an amazing stay!
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Date of stay: June 2022Trip type: Travelled
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Cooper F wrote a review Jun. 24
2 contributions
My wife and I got married at Banayan Tree Mayakoba on 6/17/22. All we wanted was a quiet escape at a different resort close enough that we weren’t so far out of Playa Del Carmen. The Viceroy gave us exactly what we needed. With just 41 rooms the staff tailors your experience to your exact needs. I cannot get over the service, or the food! We will obviously be back as this was one of our favorite experiences in Mexico. Thank you to everyone at the Viceroy. And thank you to the spider monkeys and Coatis who made our mornings that much more relaxing.
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Date of stay: June 2022Trip type: Travelled
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mlm0029 wrote a review Jun. 22
Auburn, Alabama1 contribution
Viceroy Riviera Maya was such a unique destination. Very jungle inspired and love being in the element with the foliage and animals. The staff is amazing and intentional. You have to try the fresh squeezed juices in the morning for breakfast, they are incredible.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 3 days ago
Dear mlm0029, Thank you for posting a wonderful review! We are truly delighted that you enjoyed our jungle refuge, facilities, and service. I have shared this note with my entire team who are very satisfied to hear about your experience. It was a pleasure to host you at our little paradise and we hope to welcome you back again soon. With best regards, Pedro Lara, General Manager
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keithlJ3434TR wrote a review Jun. 12
3 contributions1 helpful vote
The service is unbelievably wonderful. Very small, quaint and quiet. If they could only get a handle on the mosquito issue, this place would be a 10… The villas are exquisite and the views from the pool are awesome!!!
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Review collected in partnership with this hotel
Date of stay: June 2022
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Location
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Service
Sleep Quality
1 Helpful vote
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 1 week ago
Dear keithlJ3434TR, Thank you very much for taking the time to review your stay. We are very proud of our team and facilities, and we are glad to hear that both exceeded your expectations. This is something we strive to achieve with all of our guests. Warm regards, Pedro Lara, General Manager.
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Toni L wrote a review Jun. 8
1 contribution
Rooms were so dark it was like a sensory depravation experiment. The smell of mold was intense. The sheets were constantly damp and the condensation from the ceiling rafters dripped on us all night. The resort itself was beautiful and the chef was excellent. Really the food was superb, but the prix fixe nights were ridiculously expensive (even for a resort). $85 for Bar B Que night without drinks per person?!
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear Toni L, Thank you for taking the time to leave us your feedback after your recent stay with us. We are pleased to read that you liked the services provided by our dedicated team. We welcome your feedback as it assists us to ensure continued guest satisfaction as well as exploring areas where we need to improve. Thank you again for your comments and, I assure you that we will be hands-on in improving the guest experience. Despite this, we hope you will give us another chance to welcome you again. Best regards, Pedro Lara, General Manager.
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Dave H wrote a review Jun. 4
Lake Villa, Illinois3 contributions
Absolutely perfect getaway. This place pays attention to the details. The poolside and beach service was amazing. From the moment we checked in until we sadly had to leave, in every way possible they just kept finding new ways to surprise and delight us. The staff was so friendly and helpful, and anticipated things we didn't even know we needed! The grounds were beautiful and impeccably maintained and the villas were very private and secluded. We felt like we had our own little slice of paradise, everything was perfect.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 2 weeks ago
Dear S2252ITdaveh, It is a real pleasure to read your comment on TripAdvisor regarding your recent visit to the Viceroy Rivera Maya! Thank you for these wonderful compliments. We are glad to read that you enjoyed all the details we put together to make your stay a memorable experience. We hope to have the pleasure of seeing you again soon at Viceroy Rivera Maya. Kind regards, Pedro Lara, General Manager.
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Kerry Alexis wrote a review May 2022
1 contribution
We had a relaxing, tranquil and generally fabulous stay. The staff is warm and seemed genuinely interested in making our stay memorable. We live in Mexico and wanted a break at the beach with our dogs. The dogs were pampered, and everyone at the resort checked in and asked about them. We had plans in the area but cancelled them because we didn't want to leave the property during stay. Our room was perfect, each morning was a little wild kingdom on our patio with coatis and a few monkeys and a little agouti. Yoga classes were a highlight. The instructor is amazing and the location on a beachfront platform is ideal (I just wish the classes were offered earlier before breakfast). We look forward to visiting again!!
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 3 weeks ago
Dear Sherpa402125, I would like to take this opportunity to thank you for taking the time to provide us with your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us, especially the service and the yoga classes. We look forward to welcoming you back shortly. Warm regards, Pedro Lara, General Manager
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maryannc1960 wrote a review May 2022
1 contribution
Excellent vacation with 5 star service. Professional and kind staff. Grounds were excellently maintained. Menus had lots of options. The spa experience was unique and professional. Highly recommend this destination.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 3 weeks ago
Dear maryannc1960, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve with all of our guests. Warm regards, Pedro Lara, General Manager
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Nick wrote a review May 2022
1 contribution
The viceroy employees make the difference. There are many very good and luxurious hotels in the world, but very few which provide such high and friendly service standards. The viceroy employees make the place unique and I would like to thank you very for for the personal and outstanding service. The small complex with the wonderful villas enchants and gives you the feeling of security and relaxation. The food is exceptionally good from breakfast to the themed evenings and the overall atmosphere of the resort makes you forget even the small weaknesses. We will be happy to come back again and again. A special thank you goes to the following employees: Ariel, Pepe, Francesco
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Date of stay: April 2022
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Response from VICEROY RIVIERA MAYA, Director General at Viceroy Riviera Maya
Responded 4 weeks ago
Dear 262nickh, Thank you for your exceptional feedback pertaining to your recent stay at Viceroy Rivera Maya. It gives us immense satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves on the fact that our guests feel at home and have a sense of luxury being offered to them without being intrusive. Also, thank you for highlighting the service of the colleagues you mentioned. Your positive thoughts have been shared with the entire team. We look forward to your next visit and we hope that you will travel to Mexican Caribbean soon and make Viceroy Rivera Maya your preferred destination again. Warmest regards, Pedro Lara, General Manager.
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PRICE RANGE
US$590 - US$1,031 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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Frequently Asked Questions about Viceroy Riviera Maya
Which popular attractions are close to Viceroy Riviera Maya?
Nearby attractions include Playa (0.9 km).
What are some of the property amenities at Viceroy Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viceroy Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Viceroy Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to Viceroy Riviera Maya?
Conveniently located restaurants include Taquería Los Compas, MVNGATA Beach Club & Rooftop, and Coco's Cabanas.
Are there opportunities to exercise at Viceroy Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Viceroy Riviera Maya have airport transportation?
Yes, Viceroy Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viceroy Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viceroy Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (7.0 km).
Does Viceroy Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.