Amazing experience with complete privacy and great service especially by ANTONIO. The food service, breakfast and plunge pool are perfect. The mosquitoes on the other hand wear the worst part. We traveled for our honeymoon and enjoyed our romantic getaway.
My family and I had such a wonderful stay at the Viceroy. It was very much an experience like no other—from the scenery to the service—it was fabulous. Israel and his staff at the Coral restaurant were lovely. The villa was gorgeous - it very much felt like a secluded paradise where you could just enjoy and truly relax - very much what we needed! Thank you for an amazing stay!
My wife and I got married at Banayan Tree Mayakoba on 6/17/22. All we wanted was a quiet escape at a different resort close enough that we weren’t so far out of Playa Del Carmen. The Viceroy gave us exactly what we needed. With just 41 rooms the staff tailors your experience to your exact needs. I cannot get over the service, or the food! We will obviously be back as this was one of our favorite experiences in Mexico. Thank you to everyone at the Viceroy. And thank you to the spider monkeys and Coatis who made our mornings that much more relaxing.
Viceroy Riviera Maya was such a unique destination. Very jungle inspired and love being in the element with the foliage and animals. The staff is amazing and intentional. You have to try the fresh squeezed juices in the morning for breakfast, they are incredible.
The service is unbelievably wonderful. Very small, quaint and quiet. If they could only get a handle on the mosquito issue, this place would be a 10… The villas are exquisite and the views from the pool are awesome!!!
Rooms were so dark it was like a sensory depravation experiment. The smell of mold was intense. The sheets were constantly damp and the condensation from the ceiling rafters dripped on us all night. The resort itself was beautiful and the chef was excellent. Really the food was superb, but the prix fixe nights were ridiculously expensive (even for a resort). $85 for Bar B Que night without drinks per person?!
Absolutely perfect getaway. This place pays attention to the details. The poolside and beach service was amazing. From the moment we checked in until we sadly had to leave, in every way possible they just kept finding new ways to surprise and delight us. The staff was so friendly and helpful, and anticipated things we didn't even know we needed! The grounds were beautiful and impeccably maintained and the villas were very private and secluded. We felt like we had our own little slice of paradise, everything was perfect.
We had a relaxing, tranquil and generally fabulous stay. The staff is warm and seemed genuinely interested in making our stay memorable. We live in Mexico and wanted a break at the beach with our dogs. The dogs were pampered, and everyone at the resort checked in and asked about them. We had plans in the area but cancelled them because we didn't want to leave the property during stay. Our room was perfect, each morning was a little wild kingdom on our patio with coatis and a few monkeys and a little agouti. Yoga classes were a highlight. The instructor is amazing and the location on a beachfront platform is ideal (I just wish the classes were offered earlier before breakfast). We look forward to visiting again!!
Excellent vacation with 5 star service. Professional and kind staff. Grounds were excellently maintained. Menus had lots of options. The spa experience was unique and professional. Highly recommend this destination.
The viceroy employees make the difference. There are many very good and luxurious hotels in the world, but very few which provide such high and friendly service standards. The viceroy employees make the place unique and I would like to thank you very for for the personal and outstanding service. The small complex with the wonderful villas enchants and gives you the feeling of security and relaxation. The food is exceptionally good from breakfast to the themed evenings and the overall atmosphere of the resort makes you forget even the small weaknesses. We will be happy to come back again and again. A special thank you goes to the following employees: Ariel, Pepe, Francesco
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