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Viceroy Riviera Maya

Travellers' Choice award winner
09/04/2017 10/04/2017
1 room 2 adults 0 children
US$768*
US$513*
Great Deal
US$570*
US$570*
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Viceroy Riviera Maya
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1,041 Reviews from our TripAdvisor Community

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Showing 965: English reviews
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Washington, District of Columbia, United States
Reviewed yesterday NEW

The service at this hotel is top notch. Each and every employee greets you and accommodates you. It is a pleasure to dine in the restaurants. The food was delicious and very fresh. We enjoyed participating in the chef's table with other hotel guests. Each day we sat out in the beach cabanas. We also took a trip to a...

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Thank Kate L
Reviewed 2 days ago NEWvia mobile

This place is amazing and beautiful. We stayed in the beachfront villa and it was wonderful! The staff were all simply perfect. The food and drinks were top notch. The whole experience just completely amazed us. We will definitely be going back

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Thank rjs418
Indianapolis, Indiana
Reviewed 6 days ago NEWvia mobile

This is hands-down our favorite hotel in Riviera Maya. The villas in the middle of the jungle make you feel like you've been transported somewhere so exotic. We saw monkeys and other wildlife from our patio daily. The food was AMAZING. We ate all 3 meals here everyday and it never disappointed. Best food we've had in Mexico, it even...

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Thank raychlanne
London, United Kingdom
Reviewed 6 days ago NEW

I am writing this from our villa, we still have four nights to go in this beautiful place! The resort is beautiful, intimate and carefully laid out. Little winding paths through the jungle vegetation are a delight to walk through, every corner has been thought through. The grounds are kept extremely clean and well maintained. The pool and beach areas...

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1Thank Louise G
chicago, Il
Reviewed 1 week ago

This was our second visit and again, there was nothing about our stay that wasn't perfect. Since I have reviewed this resort before (jwb2 Chicago, March 2015), I will limit my comments since nothing has changed with regard to the beautiful villas (we stayed in a Premium Villa) and fabulous staff. From the moment we arrived, we were greeted with...

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2Thank jwb2
Quintana Roo
Reviewed 1 week ago

Check-in: excellent. Courtesy of staff: excellent. Cleanliness: excellent. etc. etc. I had just received the great news that I landed my dream job. To celebrate I decided to take a last minute lone wolf relaxation vacation. Scouring through Trip Advisor reviews, I happened upon Viceroy Riviera Maya. Not the cheapest nor the most expensive and great reviews. I've found my...

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Thank Daniel T
Reviewed 1 week ago

My experience with this resort is with the management, not the resort itself. We never made it to the resort due to the death of my father and we were burying him on the day we were supposed to arrive at the property. I contacted the resort by phone a week before our arrival and spoke to a front desk...

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1Thank Sue L
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Sue L: We want to extend our deepest sympathy on the loss of your father. We fully understand why you had to cancel the original reservation, but as we explained, if you had rescheduled your visit there would have been no penalty charges. Our cancellation policy is in keeping with industry standards, requiring a non-refundable two-night deposit. However, we...

London, United Kingdom
Reviewed 1 week ago

What a hidden gem. This property is outstanding. The villa we had 64 was fabulous. Every ammenity you could ask for. The food was good and varied each night. A special shout out to Pepe who looked after us on the beach, Angel in the beach restaurant and Jose cocktail mixer extroadinaire. Can't wait to return and I urge you...

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1Thank 833SueB
Miami, Florida
Reviewed 2 weeks ago

This hotel was spectacular! Tucked away in the beautiful Riviera May coast this once you set foot on this property you feel as if you are the only ones in the area. The property is tucked away among winding pats and dense native vegetation with natural water features lining the walkways to the villas. The noise of the small waterfalls...

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Thank johannahb69
Las Vegas
Reviewed 2 weeks ago via mobile

To say the staff at this boutique property is amazing is one of the biggest understatements I have said in a review- they are all superstars. From the arrival to check out- everything was handlers... the villas are beautiful and the property grounds are very well kept. We requested our private heated to 90 and it was when we arrived-...

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Thank travelman1973

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $585 - $1,653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Despegar.com, Hotels.com, HotelsforEveryone, Priceline, Agoda, Jetsetter, Hotel.de, HRS and Reservation Counter so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and stay far away from the hotel next door - or don't expect to ever get a relaxing evening”
 of 5 bubbles LouiseG313, 21 Mar 2017 | Read review
“The Premium Villas are secluded and lovely!”
 of 5 bubbles jwb2, 20 Mar 2017 | Read review
“All the rooms are excellent.”
 of 5 bubbles 833SueB, 15 Mar 2017 | Read review
“Ocean view rooms are great but don't seem as private as some of the others that are tucked away in the garden area of the property”
 of 5 bubbles johannahb69, 13 Mar 2017 | Read review
“All rooms are individual villa style. One closer to pool area are less private, ones towards front of resort are very private.”
 of 5 bubbles hauensteink, 8 Mar 2017 | Read review
5 of 5
Despegar.com
US$513* /night
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Expedia.comUS$570
Booking.comUS$570
ElvolineUS$768
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*Disclaimer
Prices are for 1 room, 2 adults
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