We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
Hotel website
Save
Best prices for your stay
2017-08-27 2017-08-28
Ages of Children: change Please provide ages
Age
Update Search
US$532
US$449
View Deal
SAVE US$83
US$532
US$449
View Deal
SAVE US$83
US$532
US$449
View Deal
SAVE US$83
Orbitz.comUS$449
Expedia.comUS$449
HotelsForEveryoneUS$532
View all 13 deals
Booking.comUS$449
TravelocityUS$449
Hotels.comUS$449
Orbitz.comUS$449
Expedia.comUS$449
HotelsForEveryoneUS$532
Hotwire.comUS$449
Agoda.comUS$449
CheapTicketsUS$449
getaroom.comUS$505
TripAdvisorUS$449
Cancelon
HotelQuickly
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All photos (1,568)
Full view
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
The entire staff of the Viceroy are as amazing as the property. I'd highly recommend staying here for a honeymoon due to the privacy and elegance of the rooms. If you have any doubts, call the front office. The service you'll receive is indicative of...More
Thank Mike D
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 2 days ago
Dear Mike D
Thank you for choosing Viceroy Riviera Maya to spend your honeymoon and taking few minutes of your valuable time to give us your review.
My entire team appreciates your comments towards our facilities and particularly our service, I should say that we...More
Viceroy is a very special hotel. We spent only 2 days here and loved every minute of it. The rooms are incredible, the food is devine, the spa is gorgeous, the staff are amazing (every single person that works there was so polite and friendly...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank gsorohan
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 12 May 2017
Dear gsorohan
Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor.
We are thrilled to hear that you had a memorable stay with us....More
Not sure where to even start with this review.
The staff is outstanding, and I think that's the most important part right? The biggest issue we had the entire stay was when we tried to order chocolate cake at 1:30AM and they had already served...More
Thank Maxwell Y
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago
Dear Maxwell Y
Thank you for taking the time to review your stay at Viceroy Riviera Maya. We are delighted and overwhelmed with your heartwarming review. It gives us an immense sense of satisfaction to learn your feelings about our jungle retreat as it was...More
Recently returned from our second trip to the Viceroy Riviera Maya. The fact that we went back tells you most of what you need to know. There are only a few places I've travelled that are so spectacular I chose to return. Viceroy is one...More
Thank John M
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago
Dear John M
Thank you for posting a review of your stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assist us in monitoring customer satisfaction as well as finding new ways in which we may improve our services....More
I love the Viceroy so much that out of all places in the world, I chose to come here a second time to celebrate my milestone 40th birthday.
SERVICE: The service here is that incredible! In fact, my husband couldn't make the trip with me...More
1 Thank tara d
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago
Dear tara d
Thank you very much for taking the time to write such a detailed review following your recent stay. We are thrilled to hear that you had a relaxing memorable birthday celebration with us and I should say that we enjoy serving you...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$476 - US$971 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites ,
Non-Smoking Rooms
Number of rooms
41
Reservation Options
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Booking.com, TripOnline SA, Agoda, Hotwire, Cheap Tickets, Cancelon, HotelsforEveryone, HotelQuickly, Evoline ltd and getaroom.com so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from VICEROYRM | Property representative |
Hello again!
Very easy! you can let our front desk know you will be going to town and tha you will like us to call a taxi for you. The drive to town, restaurants and 5th avenue are in the same area therefore it will be no... More
Hello again!
Very easy! you can let our front desk know you will be going to town and tha you will like us to call a taxi for you. The drive to town, restaurants and 5th avenue are in the same area therefore it will be no more than a 10 minute drive.
Warm regards,
ViceroyRM
Response from VICEROYRM | Property representative |
Dear InspiredPDX,
Thank you for contacting us! how are you today?
The condition of our beach significantly depends on the weather, today and in the past few days it has been just perfect! warm, humid, refreshing breeze... More
Dear InspiredPDX,
Thank you for contacting us! how are you today?
The condition of our beach significantly depends on the weather, today and in the past few days it has been just perfect! warm, humid, refreshing breeze, sunny with scares clouds, no rain, the sea waves are calm at a perfect energizing sea water temperature. There are few rocky areas down at about 100 meters after entering and some of our guest opt to use the water shoes we provide complementary if needed.
Today and as most of the beach areas in the Riviera Maya have seaweed, please note the seaweed depends entirely on the weather, is unpredictable like our continuous changing jungle weather, still every day very early in the mornings, while most of our guest are just starting to wake up, we do all that is possible to clean it out.
Please let me know if you have any further questions about our jungle refuge.
Warm regards,
ViceroyRM
Response from VICEROYRM | Property representative |
Dear bradsamkatie,
Thank you for contacting us! How are you today?
Yes we do have a fitness center on property.
Should you have any further questions please let us know.
Warmest regards,
ViceroyRM
Are you sure you want to delete this answer?
DeleteConfirmCancel
Google Translation
PreviousNext
123456…33
Room Tips
"Honestly, it's so private, I have no idea what the other rooms mite have been like"
_logo_wordmark_384x164 Final.png){kind=logo}
Canada (English)