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Playa del Carmen
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      Viceroy Riviera Maya

      1,159 Reviews
      #12 of 211 Hotels in Playa del Carmen
      Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
      011 52 984 877 3000
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      1 room, 2 adults, 0 children
       5 people have started booking this hotel
      US$715
      US$429
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      US$715
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      US$429
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      All photos (1,604)
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      Travellers' Choice award winner
      Traveller (1205)
      Room & Suite (441)
      Pool & Beach (290)
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      Overview
      4.5
      1,159 reviews
      • Excellent80%
      • Very good12%
      • Average5%
      • Poor2%
      • Terrible1%
      Travellers talk about
      “outdoor shower” (190 reviews)
      “plunge pool” (164 reviews)
      “ikal del mar” (78 reviews)
      Free Wifi
      Free Parking
      Breakfast Available
      Air Conditioning
      Beachfront
      Pool
      Non-Smoking Rooms
      Restaurant
      Airport Transportation
      Room Service
      Suites
      Poolside Bar
      Fitness centre
      Concierge
      Spa
      Facilities for Disabled Guests
      Business Centre
      Dry Cleaning
      Butler Service
      Housekeeping
      Private Balcony
      5.0 Star Hotel
      All hotel details
      Offers from Viceroy Riviera Maya
      Special Offer: 35% Off + Daily Breakfast
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      Paradisus Playa Del Carmen La Esmeralda
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      Rooms
      Oct 29Oct 30
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      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (1,159)
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      1 - 5 of 1,063 reviews

      Reviewed 3 days ago
      Great for Anniversary Trip!

      A great hotel, lush jungle, waterfalls, wonderful rooms. Stayed in the signature villa. Food was great, so nice to have breakfast by the beach. Wonderful attentive service including great people like Marcos, Pepe, Fatima, Sergio, etc. The Pool was great as well as the beach...More

      Thank Matthew A
      Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded today

      Dear Matthew A Thank you for your review and for choosing to spend your vacation with us. Marcos, Pepe and the rest of the team thank you for your comments about service. I should say we enjoyed serving you as much as you enjoyed our...More

      Hotel's Favourite
      Reviewed 11 May 2017
      Top class luxury

      Viceroy is a very special hotel. We spent only 2 days here and loved every minute of it. The rooms are incredible, the food is devine, the spa is gorgeous, the staff are amazing (every single person that works there was so polite and friendly...More

      Review collected in partnership with this hotel
      Thank gsorohan
      Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 12 May 2017

      Dear gsorohan Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us....More

      Reviewed 1 week ago
      Peeping Tom in Paradise

      The title says it all - we caught someone hiding below our window watching a private moment. The villas are not 'fully private' as they appear to be. Terrible experience and would not return. I will note that the head of security and reservations manager...More

      Thank adetzel123
      Reviewed 1 week ago
      Romantic getaway

      All food was amazing. Service was incredible - they were always there when you needed something and always remembered your name. The rooms are huge and extremely private with large plunge pools and deck areas. The outside shower is so relaxing, you'll have difficulty going...More

      Thank E V
      Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 6 days ago

      Dear E V Thank you for contributing a review of your recent stay at the Viceroy Riviera Maya. We value all feedback from our guests as it assists us in improving our services and understanding where we stand in the eyes of our dear guests....More

      Reviewed 2 weeks ago
      Fantastic hotel, be aware of security problems in Playa

      I have not a single bad word to say about this property. It is simply perfect! The villas are outstanding. The service is spotless. Beach is clean. I had one problem, but NOT with the staff of the hotel but an experience we had on...More

      Review collected in partnership with this hotel
      Thank gregas
      Similar hotels
      See all 211 hotels in Playa del Carmen
      Paradisus Playa Del Carmen La Esmeralda
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      Azul Beach Resort The Fives Playa Del Carmen
      6,641 reviews
      #59 of 211 hotels in Playa del Carmen
       
      About
      Awards & Recognition
      Travellers' Choice2017 Winner
      Certificate of Excellence
      Amenities
      • Top amenities
      • Pool
      • Free High Speed Internet ( WiFi )
      • Fitness Centre with Gym / Workout Room
      • Room Service
      • Restaurant
      • Beachfront
      • Bar/Lounge
      • Spa
      • Free Parking
      • Hotel Amenities
      • Room Service
      • Children Activities (Kid / Family Friendly)
      • Free Parking
      • Airport Transportation
      • Dry Cleaning
      • Business Centre with Internet Access
      • Laundry Service
      • Concierge
      • Multilingual Staff
      • Breakfast Available
      • Meeting Rooms
      • Room amenities
      • Air Conditioning
      • Minibar
      • Things to do
      • Pool
      • Fitness Centre with Gym / Workout Room
      • Restaurant
      • Bar/Lounge
      • Spa
      • Hot Tub
      • Heated pool
      • Adult pool
      • Outdoor pool
      Details
      • Price range
      • US$468 - US$1,145 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #9 Spa Hotel in Playa del Carmen
      • #9 Top resorts Hotel in Playa del Carmen
      • #11 Luxury Hotel in Playa del Carmen
      • #12 On the Beach Hotel in Playa del Carmen
      • #23 Romantic Hotel in Playa del Carmen
      • Room types
      • Suites ,
      • Non-Smoking Rooms
      • Number of rooms
      • 41
      • Reservation Options
      • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Booking.com, Cheap Tickets, Hotwire, HotelsforEveryone, Evoline ltd, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Mexico >
      • Yucatan Peninsula >
      • Quintana Roo >
      • Riviera Maya >
      • Playa del Carmen
      • Also Known As
      • Viceroy Riviera Maya Hotel Playa Del Carmen ,
      • Tides Riviera Maya Hotel ,
      • Tides Riviera Maya Resort ,
      • Ikal Del Mar ,
      • Viceroy Riviera Maya Playa Del Carmen, Mexico
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      All photos (1,604)
      Full view
      Traveller (1205)
      Room & Suite (441)
      Pool & Beach (290)
      Dining (170)
      Hotel & Grounds (625)
      Bathroom (31)
      Business Centre & Event Rooms (3)
      Family and Play Areas (1)
      Nearby
      Sponsored by:
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      Ask a question
      Questions & Answers
      See all 101 questions
      welikethehouse
      15 October 2017|
      AnswerShow all 2 answers
      Response from VICEROYRM | Property representative |
      Dear welikethehouse, thank you for contacting us! How are you today? In regards to your questions, neither of the Luxury or Royal Categories have buthtubs. Out of these two categories only the Royal has sunbeds. Should... More
      0
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      greenville_girl
      22 September 2017|
      AnswerShow all 8 answers
      Response from VICEROYRM | Property representative |
      Dear greenville_girl, Thank you for contacting us! how are you today? Both of our restaurants are in the open. One is by the beach with beatufull direct view to the ocean. The other, La Marea Restaurant is up on a second... More
      0
      Votes
      Google Translation
      Kelly J
      27 August 2017|
      Answer
      Response from VICEROYRM | Property representative |
      Dear Kelly J, Thank you for contacting us! How are you today? Regarding your questions, the Ironman event will be held in Cozumel, Cozumel is an island right infront of Playa del Carmen. If you choose to stay with us it... More
      0
      Votes
      Google Translation
      Room Tips
      "Luxury and Royal villas are plenty big so minimal upside to upgrading to Signature. Villa 26 is incredibly..."
      Read review
      "Get a room close to the restaurant and pool"
      Read review
      "few rooms in the beach, but even without the sea view they are all nice"
      Read review
      "Don't get the rooms near the pool, they lack some privacy."
      Read review
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