Viceroy Riviera Maya
1,606 reviews
#27 of 286 Hotels in Playa del Carmen
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Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$501
US$459
SAVE US$42
Free cancellation until 21-07-23
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Room & Suite (486)
Pool & Beach (408)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 20-06-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viceroy Riviera Maya
Updated 20-06-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#27 of 286 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. Recently named the #1 Mexican Resort hotel by Travel and Leisure's World's Best Awards and has claimed the #20 spot on Top 100 hotels in the World list, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool and refined Mexican cuisine accented with international touches at La Marea. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Airport transportation
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Butler service
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
Spanish
Location
Full view
Contact
Playa Xcalacoco Frac 7, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
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1,606Reviews153Q+A100Room tips
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I wish I could give this place more than 5 stars! This is our second trip and we are already planning to come back. The villas are beautiful, the staff is amazing and the food is wonderful!!! It is a small resort and the staff knows you by name from day one. Each villa is large and includes an indoor and outdoor eating area as well as a plunge pool and loungers. The villas are beautiful and very private. Room service is speedy and fantastic! I cannot say enough about the staff!!! They are over the top and take care of everything for you. They set up your chair and umbrella, come by every 10-15 minutes to check on you, bring drinks and food to you, a cool towel at just the right time and even offer to clean your sunglasses. They ask if you have a special request and do not disappoint! The food is outstanding! Presented perfectly, tastes amazing! They even let you order off menu!!! I definitely recommend this resort to anyone who likes an adults only resort with privacy, pampering and relaxation! Do not believe any negative reviews! I read one and it was the exact opposite of our experience. I would recommend the all inclusive package. Definitely worth it!!!…
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
They treat you like a king and queen here! Amazing service and great food/drink. Very relaxing pool and beach experience and very secluded and private villa experience. The pool staff and waiting staff go above and beyond to make your stay very enjoyable and memorable
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
where to start. a really beautiful set up property. especially georgous at night with the little lampoons, the orange twighlight and the jungle paths to your villa. there was really a lot of effort put into this. the villas are spaceous, private and come with cute little visitors like the monkeys or coatis (google them). you have indoor / outdoor showers, a cozy hammock and a nicely heated pool! the staff is incredible, knows your names, rooms and alway welcoming you with a smile as well and you can tell they care. absolutey delicious food / drinks (including the weekly mexican night). the hotel seems to be standing out at its local beach with hotels catering to different guests but if you look beyond the surface there are cozy bars and restaurants around (try cocos cabanas, a true hidden gem, not easy to find but get through the neighbouring hotel to find it). the property next door "mvngata" is a bit of a party place but the music only gets louder on weekends / sundays, otherwise very chill vibes during the week and maybe worth a drink on their rooftop. we really enjoyed our time here and found the perfect balance between relaxing luxury and some adventure :) really made by the kind people working here, trying to give you an incredible experience every moment of your time. we really want to thank the entire team for putting in so much effort!…
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Date of stay: February 2021Trip type: Travelled with family
Helpful
This is our favorite resort anywhere! We keep coming back because we just can't find anywhere we love as much. the feeling you get here of total pampering and relaxation is second to none. they heated our pool so after the beach we went back and spent time at our pool with a drink before our afternoon nap and then off to dinner. Food is also VERY good.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Loud music from hotels either side of the hotel every night spoilt the week. The management say they call the police but clearly this doesn’t help and probably gets louder when COVID restrictions subside. On the positive side - Beach, bar and restaurant service was tremendous Spa experience was enjoyable.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$461 - US$1,102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy riviera maya hotel playa del carmen, tides riviera maya hotel, tides riviera maya resort, ikal del mar
FORMERLY KNOWN AS
The Tides Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Viceroy Riviera Maya
Which popular attractions are close to Viceroy Riviera Maya?
Nearby attractions include Playa (1.1 km).
What are some of the property amenities at Viceroy Riviera Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viceroy Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Viceroy Riviera Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Viceroy Riviera Maya?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Viceroy Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Viceroy Riviera Maya have an airport shuttle?
Yes, Viceroy Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Viceroy Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Viceroy Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (6.9 km).
Does Viceroy Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.