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Viceroy Riviera Maya

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982 Reviews from our TripAdvisor Community

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There are newer reviews for Viceroy Riviera Maya
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Showing 912: English reviews
Greater London, United Kingdom
Reviewed 4 weeks ago

Overall this hotel was lovely, super relaxing and chilled out. The rooms were clean and generally the vibe of the place felt like you were on a retreat. If you really want to get away from it all i would recommend this hotel. The staff were amazing, I can't fault anyone as they were super friendly and made this experience...

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2Thank SandySamrai
Reviewed 4 weeks ago

This was a return visit for my husband and me and even more magical than before. It's the amazing people there who set this resort apart. Totally different experience from a high-rise crowded resort. They know you and call you by name, remember what you eat/drink and what time you order room service. Can't wait to go back again and...

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1Thank Jessica L
Reviewed 4 weeks ago via mobile

Still here and enjoying every minute of it. Food quality is off the charts and service is impeccable. You are literally checked on every 10 minutes by the beach (Marcos was particularly pleasant and responsive), Very private but also nice social atmosphere around the restaurants and pool. All inclusive package is well worth the value. We will be back! Tim...

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1Thank Timoz1970
A TripAdvisor Member
Level Contributor
5 reviews
2 helpful votes
Reviewed 1 November 2016 via mobile

We recently spent 3 nights and four days at this hotel as part of our honeymoon trip to Playa deal Carmen. I cannot rave enough about the attention to detail, customer service and grounds. This is a must for every couple that would love to spend time in paradise.

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1Thank A TripAdvisor Member
Houston, Texas
Reviewed 29 October 2016 via mobile

Our fifth visit to Viceroy Riviera Maya and best one yet. It is amazing a place can continually exceed your highest expectations. Changes to the menu in Coral Grill & La Marea are excellent and the service is always second to none. Staff turnover is almost non-existent so everyone knows you by name and treats you like you are the...

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2Thank Bill F
Mexico City
Reviewed 28 October 2016

The welcoming ritual of the 'chaman' is a nice touch. The rooms are great indeed, they are spacious an well equipped. There are a lot of bugs, but you are right in the middle of the jungle so it is expected. My advise is not to come during rainy season (beggining of summer, or either hurricane/tropical storm) because mosquitoes are...

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3Thank Luis M
Huntington Beach, California
Reviewed 27 October 2016

I don't even know where to begin! I love this hotel so much!! We have stayed twice and it is amazing!! super private! perfect for couples. I don't even know if they allow kids here but I did not see one. It was quiet and relaxing and gorgeous!!! First of all the rooms, these rooms are very luxurious! very large...

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1Thank Peacheshb
aston clinton
Reviewed 27 October 2016 via mobile

We stayed here for a week and had a fabulous stay. Beautiful villas in a jungle location with the beach on the doorstep. Service second to none. We went out in the evenings in Playa Del Carman as there is a huge variety of restaurants .. Oh LaLa and Sur are highly recommended .. but lunch was consistently excellent. Shrimp...

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1Thank lizastonclinton
Brookline, Massachusetts
Reviewed 23 October 2016

We visited this lovely resort for a long weekend and were we ever sorry to have to leave! The setting is quaint and natural, a jungle oasis that stands out in its organic beauty. Our bungalow was very private and spacious, with gorgeous thatched ceilings, indoor and outdoor showers, and a secluded backyard with pool. Everything was immaculately maintained. The...

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4Thank Leslie W
Denver, Colorado
Reviewed 21 October 2016

One of our favorite places. We travel here at least once a year and it just gets better every visit. We love it- the accommodations, the staff, the atmosphere. It is all perfect. We will continue to return many, many more times.

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1Thank Kiffany W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $626 - $2,156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#5 Top resorts Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
71 questions
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Questions? Get answers from Viceroy Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More private room is closer to lobby, but further from beach. beautiful jungle walk to beach/food though.”
 of 5 bubbles JN1222, 1 Dec 2016 | Read review
“Ask for rooms 21-22 27-29. Rooms 51/52 are sea view villas. Rooms towards the back are quieter.”
 of 5 bubbles Terry2499, 20 Nov 2016 | Read review
“All the rooms are great and have total privacy, plunge pools and outdoor showers (as well as indoor showers and plenty of indoor space)”
 of 5 bubbles JaneL123NYC, 11 Nov 2016 | Read review
“Every cabana looked wonderful! Ours was #37 toward the top of the resort and very private.”
 of 5 bubbles m0m0ntheg0, 10 Nov 2016 | Read review
“Use the travel service to/from airport that they recommend. Worth it!”
 of 5 bubbles jessicalK4369TI, 3 Nov 2016 | Read review
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