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Viceroy Riviera Maya

1,217 reviews
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Traveller (1252)
Room & Suite (473)
Pool & Beach (294)
Overview
  • Excellent79%
  • Very good12%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(196 reviews)
“plunge pool”(168 reviews)
“ikal del mar”(78 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Offers from Viceroy Riviera Maya
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,217)Write a Review
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Traveller rating
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873
141
54
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Show reviews that mention
All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceluxury villaour honeymoonsignature villaall inclusive packagejungle paradisetour of the groundsthatched roofsun deckday bedcevicheromantic getawayspider monkeys
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411 - 415 of 1,117 reviews
Reviewed 15 May 2015

Total pampering and service in paradise, a perfect resort to relax and unplug from life with your loved one. We stayed following four days in Cancun at a five star hotel and this was great surprise to find the amenities and personal care given at...More

Thank klotzputer
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 20 May 2015

Dear klotzputer, Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay...More

Reviewed 13 May 2015

My husband and I spent four nights here last week and it was absolute heaven. The property is serene and lush, providing a perfect escape from the huge all inclusives to be found along the coast. Our villa was set in the jungle and completely...More

1  Thank C T
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 20 May 2015

Dear C T, I would like to take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking time to give us your valuable comments. We are truly delighted to hear that you enjoyed the stay with us. I have shared this...More

Reviewed 13 May 2015 via mobile

Well, I'm trying very hard to think of something negative about this place, but I can't. It's just idyllic, the attention to detail is perfect, everything is already provided, from insect repellent to sun hats, plenty of towels, soaps, all of very good quality. We...More

Thank Sheren H
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 19 May 2015

Dear Sheren H, Thank you very much for taking the time to review your stay at our romantic getaway. We are always happy to receive feedback as it helps us improve our services and experiences. We are very proud of our team and our facilities,...More

Reviewed 12 May 2015 via mobile

The Viceroy hotel won't disappoint you. I'm staying here now at the villa ocean from and the place is just amazing. Makes you feel at home. The villa has all amenities as I like. It's spacious,clean and nicely decorated, with one outside shower in your...More

Thank blackestee
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 19 May 2015

Dear blackestee, Thank you very much for sparing your valuable time to review your experience at Viceroy Riviera Maya. We are very delighted to read your comments regarding our Villas, amenities and particularly our staff. We are very happy to know that you had a...More

Reviewed 11 May 2015

the best service possible to make my stay outstanding. loved the service, the food and the experience. drink mezcal. take late swims in the pool of the room. restaurantes are amazing. get lost in the amazing mayan paradise with the "chaman's" energy upon arrival.More

Thank fersanch
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 12 May 2015

Dear fersanch, Thank you very much for your comments and thank you for choosing Viceroy Riviera Maya. We are pleased to hear that you had a wonderful stay with us and enjoyed our culinary offer and our Villa’s facilities, particularly the private plunge pool. We...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$459 - US$1,461 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$459 - US$1,461 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1252)
Room & Suite (473)
Pool & Beach (294)
Dining (173)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
jam207297
18 January 2018|
Answer
Response from VICEROYRM | Property representative |
Dear jam207297 Thank you considering us for celebrate your honeymoon. Ones of the characteristic of our jungle refuge is that each villa is completely different and private. The luxury and royal villa are excellent option... More
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Attyah J
16 January 2018|
Answer
Response from VICEROYRM | Property representative |
Dear Attyah J; Thank you for contacting and selecting us to be a part of such an important celebration. Our All-Inclusive packages, have: Daily Breakfast, lunch and dinner a la carte. Room service (we charge only the... More
0
Votes
Google Translation
holidayfun85
15 January 2018|
AnswerShow all 4 answers
Response from nobizit | Reviewed this property |
Coco’s Cabanas is down the way. They have a pizza oven, pool and full bar. The food is decent, affordable and they are super nice.
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12345638
Room Tips
"Ask for a room with a plunge pool"
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"Don't spend the money on a villa with beach view. They are right off the path and have little or no..."
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"Ask for room away from neighboring hotel, use the awesome painting garden (they provide all the supplies and..."
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"skip the ocean view room"
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