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Viceroy Riviera Maya

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Traveller (1298)
Room & Suite (480)
Pool & Beach (298)
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Overview
  • Excellent80%
  • Very good12%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(200 reviews)
“plunge pool”(170 reviews)
“ikal del mar”(78 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,268)
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Traveller rating
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144
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27
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911
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54
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All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceluxury villaour honeymoonsignature villaall inclusive packagetour of the groundsjungle paradisethatched roofday bedcevichesun deckromantic getawayspider monkeys
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421 - 425 of 1,162 reviews
Reviewed August 6, 2015 via mobile

We have been staying at this resort for the last couple of days and this has been the most perfect way to end our Mexican sojourn. The hotel is exquisite with its beautiful private beach and also has managed to maintain the natural landscape &...More

Thank RKwatra
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded October 16, 2015

Dear RKwatra, We were thrilled that you enjoyed the peaceful setting and impeccable villas at Viceroy Riviera Maya. It is very heartwarming to hear that we were able to provide you with a personalized stay and we will definitely pass on your words of appreciation...More

Reviewed August 5, 2015

My husband and I recently spent five nights at the Viceroy celebrating our 20th anniversary and our entire stay was nearly perfect! The customer service was impeccable: from our arrival right until our departure. The entire staff treated us like valued guests. We felt tucked...More

Thank 232leannel
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded August 6, 2015

Dear 232leannel, Thank you for sharing your experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. I am very delighted to know that you and your husband had fully enjoyed our facilities, restaurants and...More

Reviewed August 4, 2015

Fancy, comfortable and relaxed. Personal treatment, quiet beach with no children around and the very big villas are great, the private pool and the outdoor shower were a great touch for a relaxed weekend.More

1  Thank Alex G
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded August 6, 2015

Dear Alex G, We are very pleased to hear that you have thoroughly enjoyed your stay, and that our facilities and villas had made a good impression on you. Thank you very much for staying with us and we look forward to delighting you again...More

Reviewed July 27, 2015

My husband and I spent 9 nights here - for a combo vacation/belated honeymoon and we were overjoyed with the experience. The rooms are delicious, spacious and luxurious - the giant (and I mean giant!) soaking tub was my favorite. We also used the outdoor...More

2  Thank Jessica W
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded August 6, 2015

Dear Jessica W, We aim to listen to our guest comments, thank you for your valuable feedback and the nice comments that you have written about our resort. We are happy that we managed to ensure that your stay with us was beautiful and relaxing,...More

Reviewed July 26, 2015

We travelled in July, 2015 for our 5 year anniversary. 1) Buy the "all inclusive" package if it's available. We bought this online through their website. Food and drink prices are very high if you are paying ala carte. We had the all-inclusive and it...More

3  Thank mikefromtheboat
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded August 6, 2015

Dear mikefromtheboat, Thank you very much for sharing such an amazing review regarding your recent stay at Viceroy Riviera Maya. I would like to start by apologizing on behalf of the team here at the resort for any disappointment you felt at the end of...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$444 - US$944 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$444 - US$944 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1298)
Room & Suite (480)
Pool & Beach (298)
Dining (177)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Some rooms offer an ocean view, but I preferred the room without the view, because it offers an added level..."
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"away from the main entrance; noisy hotel next door."
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"All rooms are great, but if you must have a beach view there are only a few villas that have that."
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"Premium Villas are the totally private/secluded and worth the extra money."
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