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Los Itzaes Hotel

Booking.comUS$72*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Los Itzaes Hotel
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124 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Stockport, United Kingdom
Reviewed 27 November 2015 via mobile

Stayed one night whilst staying nearby Riviera Maya. It's only a couple of blocks from beach area and 5th Ave. Hotel rooms are bright and comfortable and surprisingly quite as its on a road. Rooftop sun deck and swimming pool are brilliant for sunbathing and cooling off, we used it all afternoon to ourselves. Check in was 3 but they...

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Helpful?
1Thank eddy w
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Eddy W, Thank you for taking the time to writing us a review. Hope next time you are in Playa you will choose us again. Best regards, Maria

London, United Kingdom
Reviewed 21 October 2015

This hotel's location is the best! We had a good 5 night stay and the staff were amazing! Hotel is very neat and located just a few minutes walk from all the action, yet maintains a very quiet ora. One of the best hotels I have stayed in so far!

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Thank HappyUK2015
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear HappyUK2015, Thank you for your nice comments. We are happy that you enjoyed our hotel so much. We do think that our location, our great staff (and spacious rooms) are our best assets. Hope to see you again soon, Maria.

Tel Aviv, Israel
Reviewed 16 October 2015

To anyone who is looking for a nice, clean and convenient hotel in the center of attractions this is the hotel for you ! we came for a honeymoon and was looking for a cheap but yet decent hotel to stay on and we found Los Itzaes. Maria from the reception desk was very very nice and gave us recommendations...

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4Thank Siv1505
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Siv1505, Thanks for all your comments. We are happy that you liked our service and accommodations and that you chose us for such an special occasion. We hope to see you again. Maria Eugenia

Whitby, Canada
Reviewed 20 May 2015

My husband and I stayed at Los Itzaes in February 2015 and very much liked this bright & inviting boutique hotel. Rooms are spacious & kept very clean. Lobby area is pretty with the hanging plants. Front desk staff are very friendly and helpful. A small continental breakfast is provided, but really, you're in Playa del Carmen - go out...

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Helpful?
1Thank wanderingvan1
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Wandering, We are happy that you liked Los Itzaes Hotel. We try our best to make the guest fell comfortable. Like you said, we offer a small continental breakfast, but of course you can go and experience real Mexican food. We also offer a buffet on a nearby restaurant for $100 pesos. We are sorry that you didn't like...

Vancouver, Canada
Reviewed 14 May 2015

This hotel has surpassed our expectations. This is the kind of boutique hotel that makes you feel like you are living a country, a region, a city, a neighbourhood to its fullest (vs a big hotel with no character). Now, keep in mind it's a small boutique hotel and even if things are not perfect all the time, it's an...

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6Thank david_corinthians
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello David, Thank you for your nice words. We loved that you enjoyed your time here. We try our best to make your stay comfortable and unique and we are glad that you noticed. Hope you both had a safe trip home. Say hi to your dog for me :) Sincerely, Maria

Silver Spring, Maryland
Reviewed 8 May 2015 via mobile

My husband, daughter and I spent 4 nights at this cute family run hotel in March 2015. Small rooftop pool, but size was not an issue since we had the pool to ourselves pretty much all four days (which our 6 year old loved). Close to numerous restaurants. One minute walk to La Quinta (popular tourist strip) and two minute...

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5Thank gemz20910
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Hello Gemz20910, We are glad you liked our location, we really like that we are so close to the 5ta and the beach. We will definitly tell the cab driver your comments, he will love to hear them. Offering a good service is our main priority, we are happy that you liked the hotel and our staff. Thank you for...

Reviewed 2 March 2015 via mobile

Well maintained and quiet hotel by Playa standards. Excellent housekeeping and friendly front desk staff. A shallow, but nice rooftop pool where you can escape beach crowds. Close to a couple of decent restaurants. If really hungry try the all you can eat Brazilian BQ just down 10th. The only downside, no ice buckets nor an ice machine.

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Helpful?
2Thank Jorma H
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Jorma H, Thank you for your comments. We always try to be friendly and helpful to give you a nice experience. We will have your suggestions in consideration. Best regards, Maria Ucañan

Reviewed 21 February 2015 via mobile

Great place to stay cheap and has all the essentials. Pool was nice to swim in. Beds were comfortable and was a close walk to pretty much everything including the beach. The staff were friendly and most of them spoke good English which was sometimes handy.

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Helpful?
Thank Simon W
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Simon, Thank you for taking a few minutes to leave us a comment. We love our closeness to the 5ta Avenida and the beach and we are glad you liked it too. Hope to see you again! Best regards, María Ucañan

Atlanta
Reviewed 21 February 2015

My brother stayed in Los Itzaes for several days when scuba diving in Playa del Carmen. The hotel is located a couple of streets away from the center of the tourist district making it both quiet and convenient. Public parking is available behind the hotel for $12/day. We found the staff to be very accommodating, the rooms very pleasant and...

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1Thank cyt195
Maria Eugenia U, Gerente at Los Itzaes Hotel, responded to this review

Dear Cyt195, We are glad that your brother liked our hotel and its location. That our guests feel comfortable and happy in our hotel is our main commitment. Hope you can come as well, Best regards, María Ucañán.

Denver, Colorado
Reviewed 8 February 2015

Great place to stay and location. Front desk had plenty information on what to do and where to eat. Friendly staff and excellent rates. Loved the energy saver feature the hotel has in every room. From the swimming pool you are able to see the town and the ocean.

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Helpful?
Thank Norma R
Maria Eugenia U, Manager at Los Itzaes Hotel, responded to this review

Dear Norma R, Thank you for your comments. We are actually trying to be more environmentally friendly, so we are looking for new ways of doing it. We are definitely happy that you noticed part of it! Best regards, María Eugenia Ucañán

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Los Itzaes Hotel is a recently renewed hotel in the heart of Playa del Carmen, only steps away from the famous Quinta Avenida.Inside this colonial style hotel, you will find 16 spacious rooms, each with a small balcony where you can do some sightseeing as well as relax and enjoy what will sure be an unforgettable experience. ... more   less 

Additional Information about Los Itzaes Hotel

Address: Avenida 10 Lote 3 Esq. 6 bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $122 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Los Itzaes Hotel 3*
Number of rooms: 16
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Also Known As:
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Los Itzaes Hotel staff and other travellers.
5 questions
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Jacksonville, Florida
2 months ago
West Bloomfield, Michigan

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Questions? Get answers from Los Itzaes Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! .”
34josephk, 22 Nov 2016 | Read review
“Our room faced the street and with the doors shut at night we slept peacefully.”
HLMatt, 8 Mar 2016 | Read review
“If available get a room overlooking the street, which may be more interesting than the construction on the side.”
514skips, 4 Mar 2016 | Read review
“best location”
HappyUK2015, 21 Oct 2015 | Read review
“All room has a king bed. ask for a room in the first floor (no elevator...)”
Siv1505, 16 Oct 2015 | Read review
5 of 5
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US$72* /night
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Prices are for 1 room, 2 adults
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