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Los Itzaes Hotel

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Traveller (70)
Room & Suite (148)
Pool & Beach (32)
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Overview
  • Excellent61%
  • Very good33%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“no elevator”(9 reviews)
“rooftop pool”(17 reviews)
“great hotel”(9 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Concierge
3 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (180)
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Traveller rating
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Show reviews that mention
All reviewsno elevatorrooftop poolgreat hotella quintacontinental breakfasttwo blockslocation is idealnice breakfastyogurtrooms are cleanado bus stationwould stay here againboutique hotelrecommend this hoteltravel agentother guestsavenue
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21 - 25 of 67 reviews
Reviewed 2 May 2016

Great property with beautiful rooms. The interior of the hotel is covered with lush hanging vines. Every room has its own private balcony. Stayed in 304. There were 3 beautiful balconies. A bit close to the 12 which is either good or bad depending upon...More

Review collected in partnership with this hotel
1  Thank matthew m
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 5 June 2016

Thank you Matthew for you comments. We are glad you like the decoration in the hotel. Maria

Reviewed 27 March 2016

We just spent a great week in PDC with our family, and stayed at Los Itzeas. Pluses: 1. Location was unbeatable, just a block from Avenida 5 and only a 10 minute walk to the beach. Good restaurants within a 5 minute walk. 2. Rooms...More

1  Thank GreatWallTraveler
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 5 June 2016

Thank you for taking the time to write us a review. We are glad that you like our location, we think is perfect for those who want to be near the beach but not in the middle of the 5ta Avenida. If you are a...More

Reviewed 17 March 2016

Stayed in corner room..208. Had an initial problem with wifi reception, but they adjusted the antenna and took care of the problem. Room was very spacious and clean.. Good size bathroom, large shower. Free breakfast is very basic.. Toast, yogurt and cereal. We ended up...More

Thank Ed H
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 29 March 2016

Hello Ed, First of all, sorry about the wifi. Sometimes we move the antenna when cleaning the plants. I am glad that it was resolve quickly. We do offer only a Continental breakfast, but have many options around in case you want something bigger. I...More

Reviewed 8 March 2016

What a beautiful hotel! Staff was amazing. Rooms are clean, spacious & tastefully decorated. Roof top pool was a nice place to sit. The greenery in the lobby area reaches up to the top floor and is so beautiful. Continental breakfast every morning was nice...More

Thank HLMatt
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 29 March 2016

Hello HLMatt, Thank you for the nice comments! We are happy you enjoyed the hotel, our facilities and our staff. Best regards, Maria

Reviewed 4 March 2016

Rooms were just OK in a Holiday Inn kind of way. Clean and average size. Hot water is set a low temp and we had a day where it ran cold. Entire hotel except rooms have no air conditioning. There are 3 floors and no...More

Thank Skip S
Response from Maria Eugenia U, Gerente at Los Itzaes HotelResponded 29 March 2016

Hello Skip, I am sorry that we couldn't met and exceed your expectations. Usually guests love the plants hanging from the third floor to the breakfast area, and that is why we kept them when we renew the hotel. We try not to overburden the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Meeting Rooms
Concierge
Multilingual Staff
Breakfast included
Laundry Service
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Details
Price range
US$65 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$65 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (70)
Room & Suite (148)
Pool & Beach (32)
Dining (9)
Family and Play Areas (7)
Amenities (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mindela0608
4 February 2017|
Answer
Response from Maria Eugenia U | Property representative |
Hello, there is a parking company in front of the hotel. They charge $150 MXN per night if you are staying with us, if not it is $200 MXN.
0
Votes
solotravels6519
28 April 2016|
Answer
Response from Maria Eugenia U | Property representative |
Hello, We do have rooms with 2 double beds. About the music, it depends on when are you coming. Usually it gets pretty loud on high season such as Easter or Christmas/New Year. On low season such as May, June, September or... More
0
Votes
gemz20910
16 February 2015|
Answer
Response from Maria Eugenia U | Property representative |
Hello Gema, We are only 2 blocks away from the beach and 1 block away from the 5ta Avenida, so I think we are definitly an ideal choice. Hope to see you soon! Maria Ucañan Los Itzaes Hotel
0
Votes
Room Tips
"Spacious , clean and best views with balcones and nice pool on the roof and beautiful plants in the lobby"
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"There isn't an elevator but you can ask for help at the front desk."
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"You will love this hotel. The pool is on the roof and is very shallow-only three feet deep, but it feels..."
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"roomview disappointing, but honestly cleanliness, location and comfort 2 thumbs up ! ."
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