The Palm at Playa
Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#45 of 338 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
A boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle character. With an accurate service, contemporary design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance. There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Enjoy our buffet inspired in the contemporary cuisine at local prices. But our star is the rooftop with the Bar and swimming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, warm Jacuzzi, and snack bar are the perfect setting to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island. Adult Only. Children +14 are allowed
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Evening entertainment
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Patio
Nightclub / DJ
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
96Great for walkers
Grade: 96 out of 100
346Restaurantswithin 0.5 km
82Attractionswithin 0.5 km
Contact
Calle 8 Norte Manzana 29 Lote 5 Entre 5ta Ave y 10 Ma Ave, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee car hire from US$21/day
2868Reviews80Q+A100Room tips
Reviews
Traveller rating
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Paulina C wrote a review Feb. 4
We had a great time, the rooftop is amaizing, the staff, food and drinks are great. Juan Carlos, Elias, Jesus, chef Mike, Moi, David, Bryan, Justin, Chef Rubi & Joseph went above and beyond to please us, we did a cocktail for our wedding group and we wont regret at all If you wanr privacy, excelent service this is THE place
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 4 days ago
Dear Paulina, First and foremost we would like to thank you for the praising review you shared following your recent visit to our The Palm hotel and are delighted to read that we were able to match your expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards from the team at The Palm at Playa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 5 nights in late November. The property itself is beautiful and the views from the pool are incredible. The location is prime, literally a 2 minute walk to the beach. Our room was cleaned daily and the staff were such a pleasure to interact with! Sandra, the activity coordinator, was very helpful each and every day with any sort of questions we had. She even arranged for our rental car to be dropped off and picked back up from the hotel. Be warned, the weekends are quite loud throughout the night and into the early mornings because they throw parties on the rooftop and the noise from 5th Ave - I personally had no problem sleeping through it though.
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 4 days ago
Dear guest, Thank you very much for sharing with us your wonderful experience in this Riviera Maya paradise, and we are very sorry you had to leave so soon! It is a pleasure for us to be able to give you the pampering you deserve, whether it is a refreshing towel, a drink that delights your senses or an unexpected breakfast. We thank you from the bottom of our hearts for your beautiful words and we look forward to your next visits to continue creating unforgettable moments in the company of your loved ones. Greetings from the Palm at Playa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My cousin stayed here and we joined her for a fun afternoon at the rooftop pool. Wonderful service, great music and drinks. Her room was nice, clean and had a huge shower. Would definitely consider staying there in the future. They had free breakfast daily
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 4 days ago
Dear Lensjean, Thank you for sharing your experience with us. Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We would be honored to host you again to continue exceeding your expectations. Kind regars From The Palm.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t even know where to start, this place is all around absolute perfection!! We just got back from a 9 day stay in playa staying at The Palm, this trip was our tenth time visiting PDC but first time at The Palm, and we will never stay anywhere else going forward!! The location is perfect, beautiful, the rooms are spacious and clean, the beds are super comfy. And then, there’s the rooftop pool/bar… which is STUNNING. Plenty of lounge chairs, ocean view, great food and drinks, very friendly staff. And my personal favorite, a hammock that sits just above water level where I spent most of my time reading and wondering how I got so lucky to be in a place so perfect. The staff is exceptional all around, with a HUGE special shout-out to the concierge, Sandra, who is so lovely and helpful with anything you could possibly need, and when you leave you feel like you’ve made a life long friend with her. I can not recommend this place enough. By far our new favorite place to stay in Playa, and we’ve stayed at a LOT of locations. Do yourself a favor and book your stay there immediately, you will not regret it. We can not wait to go back ASAP!…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 4 days ago
Dear Kaylin, We already miss you! It is always nice to read words of encouragement about the work we do with so much love every day, but as you mentioned, when we have had the opportunity to know about quality standards in service, we are pleased to meet people who follow those principles and above all add that warmth that characterizes those of us who work at this great hotel. From the bottom of our hearts we want to thank you very much for your warm words, they really feel like a touch to our hearts and we are sure that it encourages us to continue giving the best of us every day. We also thank you very much for your preference and we look forward to your valuable presence in your future vacations, truly, we say it honestly, We will be delighted to receive you with open arms at home! Kind regars From The Palm.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travel with my friends from NY. Whe found this amazing place,let me start with the entrance of the hotel,the bellboy Moises is a incredible guy always have a big smile. The reception was fantastic we do our check in with Octavio and Emanuel those guys are super friendly and bring us all the information about the good places to visit,thanks for the recommendations of the best tacos. The room have a king size bed,double shower and a big private balcony, the room was very clean and smells delicious. The Roop top is a good place to relax take a beer ,swim and past a good time . I hope to come here soon.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Ralph, Thank you for sharing your experience with us. Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We would be honored to host you again to continue exceeding your expectations. Kind regars From The Palm.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My boyfriend and I had a great time at this hotel. The service was just excellent, cleanliness without fault and located perfectly. I would like to give special thanks to Sandra Lopez from the concierge for helping me when my airline didn't deliver my suitcase on time. Thanks to her I had a more peaceful stay. Once again the service was wonderful and top notch! Thank you Sandra. I would also like to thank Octavio and Emanuel at the front desk for their warm welcome and help. They are great people and I hope you will meet their path.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 2 weeks ago
Dear Katarina, Thank you for sharing your experience with us. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again soon to continue exceeding your expectations. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visit playa del carmen for our honeymoon, we stay in another place and have a bad experience. When we check another options found this amazing place, starting with the service of the front desk was amazing, Octavio is the best ,he show us the hotel,the room and the roof. The room have a amazing doble shower and a balcony, the bed is amazing. The roof top is beautiful the drinks are delicious and the breakfast is really cheaper. I recommend at 100% this place. We come back .
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 3 weeks ago
Dear Guest, Thank you very much for sharing your great comments. We are glad that you truly enjoyed the hotel, but specially the great service we are well known for. We hope to welcome you back soon. Thank you once again for staying with us. Best Regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was suspect at best. I have previously stayed at this hotel and I liked the room I had before, but the room I stayed in this time is not the one I thought I booked online. There was mold all over the place and the shower was absolutely atrocious. The water sprayed everywhere but down. It was nearly impossible to feel clean because there was no where you could stand to get the water at a decent angle. And trying to wash your face in the shower felt like drowning because it was spraying at every angle. The staff was kind, but the rooms and bathrooms were below subpar.
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 3 weeks ago
Dear Brittanyc, Thank you for choosing The Palm at Playa as your vacationt and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My Husband and I have been to their rooftop multiple times and always loved it, so we thought we’d give the hotel a try. The other reviewers were right! I should’ve listened to them! No hot water ( AT ALL!), filthy rooms and staff dragging patio furniture above our heads on the rooftop before 8am. Jaimie was the only amazing thing ( rooftop staff) we encountered and when we checked out? No thank you for staying or how was your stay…..but then the front desk guy told me there was blood on our sheets. I laughed and said it was self tanner ( who’s tan already in January?) and he demanded we pay for the sheets. He then had the bell boy take the sheets ( which somehow happened ti be in bag below the counter?) to the sink in the lobby bathroom, attempt to scrub them and then demand money. I was totally dumbfounded. He demanded we pay FOR THE REPLACEMENT OF THE SHEETS because “we will have to send them out for cleaning”. I told him a little bleach in the washer would be fine. People, it had the faintest self tanner on them. I actually had to wait a few days ( to get to Cozumel) to calm down enough to review that crappy place. Never again and I shall continue to tell EVERYONE ON THE PLANET what a P.O.S. The Palm at Playa and that horrible man at the counter is. All we do is travel ( no kids) and I’ve never experienced anything like that. So watch out. Because they wash the sheets in the bathroom by hand and are completely insane.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Don’t stay here. Worst decision we ever made
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 3 weeks ago
Dear Guest, Thank you so much for your candid feedback regarding your recent stay with us. I regret to hear that the service you received did not live up to your expectations. Please accept my most sincere apologies. Rest assured I have shared your comments with the entire management team who are taking immediate action to address the situations you encountered and prevent any future occurrences. Thank you again for your remarks, and it is our hope you will give us the opportunity to better serve you in the future. Regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was stopping by since I had to wait for the bus out, good thing I did because they welcomed me with great customized music and greeted me with attentively catered drinks wit fresh ingredients. Ask my bro, Manuel(bar manager) to hook it up! Can't miss
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Palm at Playa, Ventas at The Palm at Playa
Responded 3 weeks ago
Dear Shafia, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Yours Truly, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$93 - US$157 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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Claim Your ListingThe Palm at Playa - UPDATED 2023 Prices, Reviews & Photos (Riviera Maya/Playa del Carmen, Mexico) - Hotel - Tripadvisor
Frequently Asked Questions about The Palm at Playa
Which popular attractions are close to The Palm at Playa?
Nearby attractions include Quinta Avenida (0.1 km), Playacrawl (0.2 km), and L'Ambassade (0.10 km).
What are some of the property amenities at The Palm at Playa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at The Palm at Playa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palm at Playa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at The Palm at Playa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Palm at Playa?
Conveniently located restaurants include Osteria De Roma, Harry's Prime Steakhouse & Raw Bar, and Po Thai Restaurant.
Are there opportunities to exercise at The Palm at Playa?
Yes, guests have access to a pool during their stay.
Does The Palm at Playa have airport transportation?
Yes, The Palm at Playa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Palm at Playa located near the city centre?
Yes, it is 0.6 km away from the centre of Playa del Carmen.
Does The Palm at Playa offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at The Palm at Playa?
The staff speaks multiple languages, including English and Spanish.