We had a great time, the rooftop is amaizing, the staff, food and drinks are great. Juan Carlos, Elias, Jesus, chef Mike, Moi, David, Bryan, Justin, Chef Rubi & Joseph went above and beyond to please us, we did a cocktail for our wedding group and we wont regret at all If you wanr privacy, excelent service this is THE place
We stayed here for 5 nights in late November. The property itself is beautiful and the views from the pool are incredible. The location is prime, literally a 2 minute walk to the beach. Our room was cleaned daily and the staff were such a pleasure to interact with! Sandra, the activity coordinator, was very helpful each and every day with any sort of questions we had. She even arranged for our rental car to be dropped off and picked back up from the hotel. Be warned, the weekends are quite loud throughout the night and into the early mornings because they throw parties on the rooftop and the noise from 5th Ave - I personally had no problem sleeping through it though.
My cousin stayed here and we joined her for a fun afternoon at the rooftop pool. Wonderful service, great music and drinks. Her room was nice, clean and had a huge shower. Would definitely consider staying there in the future. They had free breakfast daily
I don’t even know where to start, this place is all around absolute perfection!! We just got back from a 9 day stay in playa staying at The Palm, this trip was our tenth time visiting PDC but first time at The Palm, and we will never stay anywhere else going forward!! The location is perfect, beautiful, the rooms are spacious and clean, the beds are super comfy. And then, there’s the rooftop pool/bar… which is STUNNING. Plenty of lounge chairs, ocean view, great food and drinks, very friendly staff. And my personal favorite, a hammock that sits just above water level where I spent most of my time reading and wondering how I got so lucky to be in a place so perfect. The staff is exceptional all around, with a HUGE special shout-out to the concierge, Sandra, who is so lovely and helpful with anything you could possibly need, and when you leave you feel like you’ve made a life long friend with her. I can not recommend this place enough. By far our new favorite place to stay in Playa, and we’ve stayed at a LOT of locations. Do yourself a favor and book your stay there immediately, you will not regret it. We can not wait to go back ASAP!…
I travel with my friends from NY. Whe found this amazing place,let me start with the entrance of the hotel,the bellboy Moises is a incredible guy always have a big smile. The reception was fantastic we do our check in with Octavio and Emanuel those guys are super friendly and bring us all the information about the good places to visit,thanks for the recommendations of the best tacos. The room have a king size bed,double shower and a big private balcony, the room was very clean and smells delicious. The Roop top is a good place to relax take a beer ,swim and past a good time . I hope to come here soon.
My boyfriend and I had a great time at this hotel. The service was just excellent, cleanliness without fault and located perfectly. I would like to give special thanks to Sandra Lopez from the concierge for helping me when my airline didn't deliver my suitcase on time. Thanks to her I had a more peaceful stay. Once again the service was wonderful and top notch! Thank you Sandra. I would also like to thank Octavio and Emanuel at the front desk for their warm welcome and help. They are great people and I hope you will meet their path.
We visit playa del carmen for our honeymoon, we stay in another place and have a bad experience. When we check another options found this amazing place, starting with the service of the front desk was amazing, Octavio is the best ,he show us the hotel,the room and the roof. The room have a amazing doble shower and a balcony, the bed is amazing. The roof top is beautiful the drinks are delicious and the breakfast is really cheaper. I recommend at 100% this place. We come back .
The room was suspect at best. I have previously stayed at this hotel and I liked the room I had before, but the room I stayed in this time is not the one I thought I booked online. There was mold all over the place and the shower was absolutely atrocious. The water sprayed everywhere but down. It was nearly impossible to feel clean because there was no where you could stand to get the water at a decent angle. And trying to wash your face in the shower felt like drowning because it was spraying at every angle. The staff was kind, but the rooms and bathrooms were below subpar.
My Husband and I have been to their rooftop multiple times and always loved it, so we thought we’d give the hotel a try. The other reviewers were right! I should’ve listened to them! No hot water ( AT ALL!), filthy rooms and staff dragging patio furniture above our heads on the rooftop before 8am. Jaimie was the only amazing thing ( rooftop staff) we encountered and when we checked out? No thank you for staying or how was your stay…..but then the front desk guy told me there was blood on our sheets. I laughed and said it was self tanner ( who’s tan already in January?) and he demanded we pay for the sheets. He then had the bell boy take the sheets ( which somehow happened ti be in bag below the counter?) to the sink in the lobby bathroom, attempt to scrub them and then demand money. I was totally dumbfounded. He demanded we pay FOR THE REPLACEMENT OF THE SHEETS because “we will have to send them out for cleaning”. I told him a little bleach in the washer would be fine. People, it had the faintest self tanner on them. I actually had to wait a few days ( to get to Cozumel) to calm down enough to review that crappy place. Never again and I shall continue to tell EVERYONE ON THE PLANET what a P.O.S. The Palm at Playa and that horrible man at the counter is. All we do is travel ( no kids) and I’ve never experienced anything like that. So watch out. Because they wash the sheets in the bathroom by hand and are completely insane.…
Was stopping by since I had to wait for the bus out, good thing I did because they welcomed me with great customized music and greeted me with attentively catered drinks wit fresh ingredients. Ask my bro, Manuel(bar manager) to hook it up! Can't miss
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