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The Palm at Playa

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1,316 Reviews from our TripAdvisor Community

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Showing 676: English reviews
Ft Myers Beach, Florida
Reviewed 3 weeks ago via mobile

We saw Savor A Mar restaurant on Face Book and decided to give it a whirl. We like/reviewed 'The Palm at Playa' roof top bar and restaurant, why not make it a trifecta! We selected one of the tables that set out on the curbside. The waiter was prompt and provide menus and took our drink order. He came back...

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Helpful?
Thank Anthony S
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Reviewed 3 weeks ago via mobile

Amazing value for money, beautiful hotel, great rooms and very professional and friendly staff. Definitely pay the extra few dollars for the suite. This hotel fits in the gap between the cheap and simple hotels and the 500 to 1000 a day all inclusive resorts in Playa del Carmen. We had a boutique hotel booked online and were slightly disappointed...

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Helpful?
Thank Fabian P
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Henderson, Texas
Reviewed 3 weeks ago via mobile

My wife and I stayed at The Palm at Playa for 7 nights and I emailed the hotel in advance to let them know we were coming for our 20th anniversary. The staff was very helpful and accommodating. We were offered complimentary chilled wine at check in. At the first included breakfast (a late breakfast around 11am the day we...

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Helpful?
Thank ThomasP2o14
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Texas
Reviewed 3 weeks ago

Beautiful property. Fantastic location. Super friendly staff. Price great for this area. Roof top pool was super nice. Restaurant and breakfast provided was super awesome! Couldn't believe it was complementary. Manager Hector and his staff were awesome. Now the cons: Walk in shower although beautiful leaked water all over the floor (room 112 not sure if its the case in...

Review collected in partnership with this hotel
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Helpful?
Thank PR-Texan
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review
Google Translation

Gracias por su opinión, su preferencia y maravillosos comentarios acerca de nuestra propiedad y el personal, nos complace leer que...

Tampa
Reviewed 3 weeks ago via mobile

True Mexico with enough English to make for the smoothest trip. The breakfast, roof top pool and amazing showers in the rooms. I would go again. So close to the strip, bike path and water. Plan a trip and enjoy the luxury.

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Helpful?
Thank Davif F
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Toronto, Ontario, Canada
Reviewed 3 weeks ago

We asked for a quiet room and we got the one closest to the lobby. The restaurant is meters away and is noisy. They play music all day piped in all over the hotel and at times with the extra heavy bass pounding away for the cool people on the top floor pool deck which outsiders pay to spend the...

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Helpful?
Thank Richard K
Reviewed 3 weeks ago

Please don't let the outside dissuade you from looking further. The location is amazing a block from 5th avenue, and 1 block from the beach. The tidiness of the hotel room, the overall service, the breakfast, I would certainly and without a doubt go back there. There are several reviews on the noise coming from the bar across the street...

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Helpful?
Thank nnanci325
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

New York City, New York
Reviewed 3 weeks ago

This was one of the best hotels in Playa. Really enjoyed our stay. Great rooms with a comfortable bed and amazing amenties. The pool was exceptional, the staff were very helpful, and it is just a short walk from the beach. Close to all the best restaurants on 5 Ave.

Review collected in partnership with this hotel
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Helpful?
Thank yashg390
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

A TripAdvisor Member
2 reviews
Reviewed 4 weeks ago via mobile

We love to sample different hotels and this has been my favorite. The staff from front desk, pool bar, and meals are great. Noone bothers you unless they see you need service. Efrain was my favorite at the rooftop. Efrain is super polite and accommodating. What a great find. The only area that needs attention is the fitness equipment.

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Helpful?
Thank A TripAdvisor Member
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Lake Tahoe (California), California
Reviewed 4 weeks ago

Roos hotel was great. The breakfast was amazing; they have discounts for beach clubs; the concierge was super helpful planning trips; the front desk staff is friendly; there is a safe in the room, and the rooms are fancy!

Review collected in partnership with this hotel
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Thank caligirl2017
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $196 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#20 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
48 questions
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Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be ready for the loud music at night if your room is facing the street ”
552julissav, 27 Apr 2017 | Read review
“hot water in the shower.”
tanileee, 16 Apr 2017 | Read review
“If you don't mind the noise ask for 218, huge beautiful room. If you don't want the noise we had room 214.”
nnanci325, 4 Apr 2017 | Read review
“our room was the closest to the restaurant. Music is played from VERY early morning and very loud. You may want to ask for room further away”
AngelesG877, 27 Mar 2017 | Read review
“If you know downtown Playa Del Carmen, you know people and clubs love to be open until all hours of the morning (5am). Ask for a quieter room not close to the street, or plan on bringing ear plugs. My husband had a quiet room on the inside garden courtyard and we could still hear so we used our phones to have white noise playing to drown out music. Rooms are VERY clean. ”
kateo303, 26 Mar 2017 | Read review
5 of 5