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Ocean Maya Royale

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6,135 Reviews from our TripAdvisor Community

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Showing 5,023: English reviews
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Edmonton, Canada
Reviewed 2 days ago NEW

Was advised by our travel agent and by the hotel website website that they had renovated the hotel since our last stay 5 years ago. NOT! The place is falling apart! Stains on all the cushions in the restaurants, floors are chipped, Plumbing is questionable at the very least. At the main building it looks like they tried to paint...

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Helpful?
Thank Barbara T
Cincinnati, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We are just completing our 7 day stay. We have stayed in many different resorts in Rivera Maya and this leads the rest. Food is excellent even at the buffet. The staff is genuine and the entertainment staff makes sure you have a wonderful time. Nightly entertainment is professional level with high level talent. We will return and recommend to...

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Helpful?
9Thank Waka B
About Hotel's Favourite Review
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review of our resort with community of travelers and future OMR guests. Also thank you for mentioning our co workers Jennifer and Mario , since this is very important for them and for us. Please let us next time you are...

Las Vegas, Nevada
Reviewed 2 days ago NEWvia mobile

This resort is an all exclusive property on the beach in PLAYA Del Carmen. It was laid out well & the people were friendly however the water was not pretty like Cancun's & that was a huge disappointment. The rooms were acceptable so no problems there. I paid to upgrade to ocean view but in hindsight, there's not really any...

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1Thank nancyloveswine
grabill
Reviewed 2 days ago NEW

We have only been to 2 all inclusive resorts. This one and the Valentin Imperial. Both of them were absolutely great. When we were looking to book a resort, we were looking for an adult-only resort with great food and hospitality and Ocean Maya met our expectations! The waiters/waitresses are SO friendly. And the food was delicious. When we arrived...

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2Thank Joy K
Reviewed 3 days ago NEWvia mobile

I love this hotel! I came for spring break and the staff did a great job of keeping everything orderly. There were families here at the same time and they seemed unbothered by the spring breakers. I can't wait to come back

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Helpful?
Thank Gabrielle R
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. We would like you to let us know next time you plan your holidays since it would be a big pleasure to have you back and host you once...

A TripAdvisor Member
1 review
4 helpful votes
Reviewed 4 days ago NEWvia mobile

We had the most amazing holiday in Ocean Maya we could not fault the food, the entertainment, the weather everything was perfect until we noticed in our first week the maid service had been riffling through our cases and in this instance stole a pair of designer sunglasses. My advice is to put everything in your safe even sunglasses if...

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4Thank A TripAdvisor Member
OceanCustomerService, Director General at Ocean Maya Royale, responded to this review

Dear Former Guest. First of all thank you for sharing your review with the travelers community worldwide. Please receive an apologize on behalf all the staff under my duty for the inconvenient you mentioned. We all in here work hard for set up and follow standards which could be able to avoid situations like this to happen. Al tough there...

Williamston
Reviewed 5 days ago NEW

We had a wonderful time here. Small resort, friendly staff, great food (I literally ate my weight in guacamole!) We went on a tour of Tulum. Nearby Playa del Carmen is a great place to visit as well. We will definitely be back.

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2Thank Laura G
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Guest, We really appreciate you took the time write and share such a wonderful review with all the community of travelers and future OMR guest. Please let us next time you are planning your holidays we will be looking forward for the chance of hosting you once again. Regards,

Springfield, Illinois
Reviewed 5 days ago NEW

We just got back from vacationing at the Ocean Maya Royale. What a GOREGOUS resort. Their staff is constantly keeping up the grounds and common areas. We loved the food and the staff. The people at this resort really made my vacation a success. I have to give kudos to the organization for hiring an incredible staff. Everyone from Oli...

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Helpful?
2Thank Koala274
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Also thank you for mentioning our co workers Oli, Tiger, Rodrigo, Mario, Stephan and Martha since this is very important for them and for us. We would like you...

Leicester, United Kingdom
Reviewed 5 days ago NEW

We stayed at ocean maya royale for 2weeks in march. Weather wasn't the best. A lot of wind. The hotel grounds were well kept and we loved the iguanas, coati and deer roaming about the grounds. The room was clean and adequate. We upgraded to privilege - expensive but we also paid for the honeymoon room to get a jacuzzi...

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2Thank lynerrington
Reviewed 1 week ago

I just want to say, when I was reading through the reviews for Ocean Maya Royale when we were deciding which resort to book, I thought to myself there are so many more good reviews than bad reviews, so we gave it a shot. PLEASE do not ignore the bad reviews. We have been to Riviera Maya before and LOVED...

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Helpful?
5Thank Taylor G
OceanCustomerService, Director General at Ocean Maya Royale, responded to this review

Dear former guest: Thank you for your valuable opinion shared with the rest of travelers. We all at OMR would like to express and offered a sincere apology for the perception created after your visit to our property based on our standards also on the way we all put our afford looking for accomplish the entire satisfaction of all our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $243 - $785 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, BookIt.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,552 questions
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Questions? Get answers from Ocean Maya Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
“3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees.”
 of 5 bubbles Donna882017, 14 Mar 2017 | Read review
“Holding 29, 33 and 36 have ocean views”
 of 5 bubbles MichelleStittsville, 13 Mar 2017 | Read review
5 of 5