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Ocean Maya Royale

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6,072 Reviews from our TripAdvisor Community

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Showing 4,973: English reviews
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Sherbrooke
Reviewed 2 days ago NEW

We booked this trip last June 2016 so we were very thrill to go back for our third visit at what was our Coup de Coeur! I contacted them few times before to make sure everything will be perfect since it was to celebrate our 25th wedding anniversary so we upgraded to Honeymoon Suite and Privilege but when we arrived...

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Helpful?
Thank Youppi-Sherbrooke
OceanCustomerService, Director General at Ocean Maya Royale, responded to this review

Dear mister Morriset. Thank you for kind review and the mention of our highlights at the resort which are our staff. As well we would like to express our deeply sorry felling that one misunderstood ruined the job of our staff. Unfortunately on situations when resorts work full capacity the priority is for the one who paid the entire rate,...

Brighton, United Kingdom
Reviewed 2 days ago NEW

This hotel is adult only.and so nice.the staff are fantastic and work so hard and always smiling . Sandra in the privilege room by the beach was so nice always polite and charming.we had breakfast there every day and was served by Carlos.victor.and octavio. i had a taxi from airport to hotel and i would recommend them and denisse on...

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1Thank susan m
Reviewed 2 days ago NEW

This was our second time staying at this resort with the group we traveled with. Some excellent improvements were made to the entertainment that was provided. The White Show was phenomenal, loved all the different dances that were incorporated and the enthusiasm of the dancers. The Foam Party at the pool was amazing! Had so much fun watching the dancers...

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2Thank Lindsey '
Reviewed 3 days ago NEWvia mobile

Accommodation very good although the all inclusive food offer is very repetitive despite 3 ala carte restaurants. A bit 18-30s in terms of daytime entertainment and very noisy! Staff very helpful and friendly.

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2Thank Peter G
Grantham, United Kingdom
Reviewed 3 days ago NEW

Pleasantly set next to the coast, this hotel is made up 2 storey villas containing 8 apartments to each villa. The rooms are of good size and clean with ensuite facilities. Beware toilet paper is not to be flushed away but put in the bin provided. The restaurants are ok, breakfast in the Hacienda is buffet style and sometimes there...

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Helpful?
2Thank Valerie G
OceanCustomerService, Director General at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Also we would like you to know that we all do feel concern regarding the thought result of your visit and the perception you had from the way we...

Windsor, Canada
Reviewed 3 days ago NEW

This was my third vacation at this resort in 4 years. All together there were 7 of us on this trip. My friends booked this vacation after hearing about my previous trips. Not only did it live up to my previous trips but surpassed in some instances. I emailed the resort prior to our trip and requested that our rooms...

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2Thank samy-girl
Carleton Place, Ontario
Reviewed 4 days ago NEW

Went with a party of 6. We stayed in buildings 16, 26, and 27...we were all very happy with the rooms. (that was after we requested a change as we all had 2 beds and wanted King beds; this was accommodated :)) The resort was a nice size and was quite beautiful. The buildings are only 2 stories, Very happy...

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1Thank ilovethebeach_13
Denver, Colorado
Reviewed 4 days ago NEW

I've stayed at a handful of AI resorts in Mexico. For the price, this place ended up being a great stay. Because the property is smaller, you aren't having to walk a long distance to get to the beach. We loved our stay as a group of late 30s gals here but I will say the property does cater more...

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3Thank lbritto
Reviewed 5 days ago NEW

Our group of 6 stayed the week of January 27th to February 3rd, 2017. The weather was great with temperatures ranging between 26 and 29 degrees Celcius during the day and down to about 20 at nights. I would recommend you bring a light sweater or long sleeve shirts for the evening and early morning. The resort is very clean...

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5Thank Steve Q
wigan
Reviewed 6 days ago NEW

We stayed here for 1st two weeks in February. Overall we liked the hotel and thought it was good value for money. As others say the grounds are lovely and the layout is spacious. We had an upper floor room near the Mexican restaurant and whilst the location was good and we had a nice view the noise from the...

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3Thank solaire8

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $875 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,505 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefers the 30,31 37 block very quiet and close to the italian restaurant and pool”
  • From Room 3702
  • From room 2704
 of 5 bubbles Youppi-Sherbrooke, 23 Feb 2017 | Read review
“i was privilege and had room 201 and very nice”
 of 5 bubbles susanm299, 23 Feb 2017 | Read review
“Adults only, ocean view rooms, patios”
 of 5 bubbles 925lindsey, 23 Feb 2017 | Read review
“any room is a good room”
 of 5 bubbles samy-girl, 22 Feb 2017 | Read review
“Rooms closest to the courtyard can be noisy at nights with the entertainment”
 of 5 bubbles 323steveq, 20 Feb 2017 | Read review
5 of 5