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Ocean Maya Royale

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6,059 Reviews from our TripAdvisor Community

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Showing 4,964: English reviews
Copenhagen, Denmark
Reviewed 29 April 2014

We stayed at Ocean Maya for 2 weeks in March 2014. The overall impression is a very nice and tidy hotel. The staff is very helpfull and positive. The hotel is situated in a big park area. The park is kept very nice and tidy - you can use a lot of time walking around in the park. We stayed...

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3Thank Bodil B
Cordova, TN
Reviewed 29 April 2014

We stayed at Ocean Maya Royale April 19 to 26. We arrived at the resort around 3pm and our first impression was fantastic. Checkin was quick and easy with a delicious beverage. The grounds are as nice, if not nicer, than any we've seen - and we've seen many. The first impression of our room was good..first floor (although we'd...

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2Thank Brenda428
Windsor, Colorado
Reviewed 29 April 2014

We stayed at Ocean Maya on two different occasions in April 2014. Both experiences were extremely different. This is the poor review; our first visit. Upon check-in we were told to come back in 30 minutes to see if the room was available. This was told to us several times throughout the afternoon and we were finally in our room...

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Thank CSFTMF
Denver, Colorado
Reviewed 28 April 2014 via mobile

They overbooked the hotel even though I can book a room on the website. Told me my only option was to go to the sister property ocean coral which is a 3 star hotel at best. If you get the maya looks great but do you want to risk being relocated? I say not worth the gamble of being scammed...

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5Thank figment7
Seattle, Washington
Reviewed 28 April 2014

great place! recently visited with my wife and another couple. had a great time, the EL CHARRO was the dinner highlight after the POOLBAR all day. we did the privileged which was good for better liquor and dinner reservations which was a little helpful at night but the privileged rooms are a long ways from the beach. the pools were...

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Thank robert o
Oshawa, Ontario, Canada
Reviewed 27 April 2014

BEST VACAY I'VE EVER BEEN THUS FAR. I'll Keep it short and simple. Beautiful Resort, Amazing, Friendly Staffs(Shout out To Nicando, Glenda, Karolina,).I cannot stress enough that staffs can either make or break your stay so please keep in mind when traveling always make the priority to make sure that the resort you choose has awesome staffs.. Resort was in...

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6Thank Rishi T
Reviewed 27 April 2014 via mobile

We had a wonderful stay. The service, food and facilities are excellent. We met many wonderful people. The pools and pool bar kept us occupied frequently. The entertainment staff did a great job. We would definitely return.

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1Thank Robert S
Chichester, United Kingdom
Reviewed 25 April 2014

This was the ultimate relaxing beach holiday. We arrived at this beautiful location and we liked it straight away. The staff got us a lovely and refreshing welcoming drink whilst we were waiting to check in. We then went to our room which was spacious, cool and had a nice little personalised welcoming card with a bottle of champagne from...

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3Thank Liane K
MARYSVILLE
Reviewed 24 April 2014

Ocean Maya Royale is a small, intimate, beautiful resort! The staff are very friendly and efficient. The grounds are beautifully landscaped and extremely well cared for. The villa rooms are comfortable, spacious and very clean. Both pools are great and serve their own purpose. We spent most of our time in the "party" pool with the swim up bar. The...

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8Thank LAURA B
Plainfield
Reviewed 23 April 2014

Having deliberated for a long time on where to go in April we took our Apple Reps recommendation and went to OMR. The 2 previous years we had been to Puerto Vallarta and loved it! We were reluctant in giving it a try but we are glad we did. Check in was a piece of cake as was check out....

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7Thank RLK414

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $248 - $870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
#52 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,501 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We upgraded when we checked in to a room close to the pool with a view of the pool and ocean. So glad we did.”
 of 5 bubbles , 17 Feb 2017 | Read review
“we had second story with ocean view building 37”
 of 5 bubbles MelodyM585, 7 Feb 2017 | Read review
“I was 2 buildings back from the pool area... far enough away for peace and quiet- but close enough to everything with a view of the ocean. .”
 of 5 bubbles carolyncC2581TG, 6 Feb 2017 | Read review
“Try to get a second floor room. The Coatis and other wildlife are sorta crazy.”
 of 5 bubbles BeckyS23, 3 Feb 2017 | Read review
“# 8 building rooms”
 of 5 bubbles baymisty, 3 Feb 2017 | Read review
5 of 5