We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2017-09-03 2017-09-04
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Ocean Maya Royale

    Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    Best prices for your stay
    2017-09-03 2017-09-04
    Lock in the lowest price from our partners
    US$216US$287
    View Deal
    Traveller (8054)
    Pool & Beach (2009)
    Room & Suite (1008)
    Grand Velas Riviera Maya
    3,195 reviews
    #2 of 211 hotels in Playa del Carmen
     
    The Grand Mayan Riviera Maya
    3,757 reviews
    #9 of 11 hotels in Playa Paraiso
     
    Banyan Tree Mayakoba
    2,084 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Secrets Capri Riviera Cancun
    9,510 reviews
    #39 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent55%
    • Very good31%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “blue moon” (539 reviews)
    “el charro” (321 reviews)
    “pool bar” (565 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Ocean Maya Royale
    Special Offer: Get your 5% discount!
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget"},"scriptFlags":null}
    Grand Velas Riviera Maya
    3,195 reviews
    #2 of 211 hotels in Playa del Carmen
     
    The Grand Mayan Riviera Maya
    3,757 reviews
    #9 of 11 hotels in Playa Paraiso
     
    Banyan Tree Mayakoba
    2,084 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Secrets Capri Riviera Cancun
    9,510 reviews
    #39 of 211 hotels in Playa del Carmen
     
    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 4 partner sites to see rooms from US$216.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "0fa328cbbcc04cbe8a7c77a97550fc49", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":258447,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":9,"year":2017},"checkout":{"day":4,"month":9,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"0fa328cbbcc04cbe8a7c77a97550fc49","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":287,"lowestMetaPrice":216,"additionalPartner":false,"highestMetaPriceDisplay":287,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":287,"lowestMetaPrice":216,"highestMetaPriceDisplay":287,"hotelName":"Ocean Maya Royale","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBmYTMyOGNiYmNjMDRjYmU4YTdjNzdhOTc1NTBmYzQ5IiwiQUlLIjoiYjk5ZjFmYjU4MWY2NDkyYTllM2Y0ZDFmOGY4MTVmMDIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/09/2017", "checkOut": "04/09/2017", "lowestPrice": "US$216", "hasDates": true, "hacComplete": true, "contentIdMappings": {"65695421":"Hotwire","109262413":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"],"template":"ibex_mismatch_message__widget"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"template":"ibex_room_grid_row_hsx__widget"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (6,580)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for Ocean Maya Royale
    See the most recent reviews

    2,391 - 2,395 of 5,336 reviews

    Reviewed 18 August 2014 via mobile

    Wifi service is horrible anywhere you go. Hotel is great otherwise... But if you want to experience 56k again rely on this wifi. Or if you want to experience bipolar wifi feel free to come here. Now if your not an Internet junkie like me......More

    8  Thank DAVID L
    Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 25 August 2014

    Dear Guest, Thank you for posting a review on tripadvisor. We are really sorry if you had some issues with the internet service; we offer this service as complimentary to our guests and most of the times is running up to standard, but unfortunately we...More

    Reviewed 18 August 2014 via mobile

    It's the second time we stay at Ocean Maya Royale for 15 days. The first time we loved it, and this time again we were not disappointed!! The hotel is so beautiful with a lot of animals walking around, the food is EXCELLENT and the...More

    10  Thank Andrea D
    Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 25 August 2014

    Dear Guest, Thank you for writting a review on Tripadvisor. We would like to thank you also for choosing again our Hotel for your holidays and we are very happy to read that we have fulfil your expectations once again this year. I will make...More

    Reviewed 18 August 2014

    This was one of the best holidays my husband and I have had. Apart from getting through Mexican passport control and customs (which took nearly 2 hours) I could not fault the holiday. The hotel was excellent. Clean and well kept, the staff were all...More

    8  Thank Caroline C
    Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 25 August 2014

    Dear Guest, Thank you for posting a review on Tripadvisor. We are really pleased to read that you both have had such a great time with us. Thank you so much for all the great complements made about the property and also your Rep, I...More

    Reviewed 17 August 2014

    Agree with everything posted before about the nice property. The staff was lovely from the restaurants to the beach. Management, I'm not so sure. While they were nice, there seemed to be little communication when problems arose. The food was all good, except the El...More

    7  Thank RosieS
    Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 25 August 2014

    Dear Guest, Thank you for sharing your experience on Tripadvisor. I would like to start with a big apology for all the inconveniences that you had with the aircondition, I am really sorry to read that after reporting it several times, It did not worked...More

    Reviewed 17 August 2014

    To start the hotel is beautiful and well kept. Check-in went without a hitch and we were given a map of the grounds and told our luggage would be delivered to our room. After getting off the plane and arriving to the hotel, my first...More

    20  Thank Randy H
    Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 25 August 2014

    Dear Guest, Thank you so much for sharing your experience on Tripadvisor. I am really pleased to read that you have covered all your expectations during your holiday; thank you for all the great complements you have made about the rooms, the comunal areas and...More

    Grand Velas Riviera Maya
    3,195 reviews
    #2 of 211 hotels in Playa del Carmen
     
    The Grand Mayan Riviera Maya
    3,757 reviews
    #9 of 11 hotels in Playa Paraiso
     
    Banyan Tree Mayakoba
    2,084 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Secrets Capri Riviera Cancun
    9,510 reviews
    #39 of 211 hotels in Playa del Carmen
     

    Additional Information about Ocean Maya Royale

    Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
    Price Range:US$148 - US$526 (Based on Average Rates for a Standard Room)
    Hotel Class: 4 star
    Number of rooms: 320
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Free Internet
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Breakfast included
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$148 - US$526 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #26 Top resorts Hotel in Playa del Carmen
    • #33 Family Hotel in Playa del Carmen
    • #35 Spa Hotel in Playa del Carmen
    • #35 Luxury Hotel in Playa del Carmen
    • #37 On the Beach Hotel in Playa del Carmen
    • #51 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 320
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Hotels.com, Expedia, Booking.com, Cancelon, TripOnline SA, Hotwire, Agoda, HotelsforEveryone, Evoline ltd, getaroom.com and HotelQuickly so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Ocean Maya Royale Hotel Playa Del Carmen ,
    • Ocean Maya Hotel ,
    • Ocean Maya Playa Del Carmen ,
    • Hacienda Maya ,
    • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (8054)
    Pool & Beach (2009)
    Room & Suite (1008)
    Dining (881)
    Hotel & Grounds (4533)
    Bathroom (75)
    Family and Play Areas (32)
    Business Centre & Event Rooms (11)
    Nearby
    Secrets Capri Riviera Cancun
    9,510 reviews
    .28 km away
     
    Grand Velas Riviera Maya
    3,195 reviews
    2.87 km away
     
    Banyan Tree Mayakoba
    2,084 reviews
    2.25 km away
     
    The Grand Mayan Riviera Maya
    3,757 reviews
    1.08 km away
     
    Nearby Restaurants
    hacienda amarte maroma
    26 reviews
    1.40 km away
    Cocina Milagro Restaurant
    38 reviews
    1.45 km away
    Punta Bonita
    164 reviews
    1.13 km away
    Casa del Lago
    205 reviews
    1.28 km away
    Nearby Attractions
    Delphinus Riviera Maya
    781 reviews
    4.46 km away
    El Caracol
    27 reviews
    2.47 km away
    Arrendadora Turistica Noa
    8 reviews
    6.02 km away
    KayTours
    373 reviews
    3.40 km away
    Ask a question
    Questions & Answers
    Lyn-Nick
    21 August 2017|
    AnswerShow all 3 answers
    Response from ChloeLog | Reviewed this property |
    Yes! They have Baileys and Kahlua. (I'm sure others) I enjoyed many White Russian drinks.
    1
    Vote
    Room Tips
    "Rooms nearer the jungle and further from the pool are quieter in terms of manmade noise. Instead you get the..."
    Read review
    "Aim for Rooms near the Privilege resturant 3402 is a clue"
    Read review
    "Ask for KING Bed. You will likely not get one if you don't ask. Not sure you will even if you do ask. We..."
    Read review
    "We stayed in room 2803 on the ground floor and it was inbetween the pool, restaurants etc. We thought it was..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing