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Ocean Maya Royale

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6,149 Reviews from our TripAdvisor Community

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Showing 5,033: English reviews
Southampton, United Kingdom
Reviewed 13 January 2014

Returned to this lovely hotel again in early December 2013 having loved it when we came in March 2013. All I can say it that it was probably better than the first time. The hotel was quite busy but there was still no long waits at the a la carte restaurants and the food and service was just as good....

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4Thank NigelMeg
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I would also like to thank you for choosing us for a second time and I am really happy to read that it was even better than the first time. It was a pleasure for us to give you a taste of the Menu for the new restaurant, guests opinions...

Thunder Bay
Reviewed 13 January 2014

We stayed from December 28 to January 4th. The resort and grounds are really beautiful and the staff are welcoming and friendly. There was a nice mix of ages at the resort. The lobby is nicely laid out and the open courtyard is beautiful with a fantastic saxophone player on most days. The hotel rooms are in buildings with 4...

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5Thank Morjohn
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I am really happy to read that you had such a woderful time. Thank you so much for all the complements you have made about the property, teh food and the staff, it is great to read that we have gone over your expectations. We hope to see you back...

Calgary
Reviewed 12 January 2014

We stayed here from December 25th to January 8th, 2014. Over all we had a great time and we enjoyed ourselves alot. There is definitely some positives about this resort that I loved and there was nothing bad about the resort just maybe things that could be improved on. Service: Service was unbelievable as it always is in Mexico. It's...

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11Thank SierraCalgary
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear guest, Thank you for posting a review on Tripadvisor. We apreciate you taking the time to write such a complete review and we do thank you for all the positive comments that you have made, specialy about the outstanding service that you have recieve from some people that are part of the Hotel staff. We are sorry if the...

Ontario
Reviewed 12 January 2014

We brought our parents here based on level walkways, boardwalk by the sea and secure environment. We were not disappointed. A pre-trip request for ground floor accommodations near the main building was fully honoured. We were three rooms placed together exactly where we hoped. The main restaurant presented food in a very beautiful manner and tried to change it up...

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1Thank OntarioJellybean
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I would also like to thank you for bringing your parents with you and I am very happy to read that they had a lovely time here and that the special request you made was honored. Thank you so much for the great comments. We hope to see you back...

Thunder Bay, Canada
Reviewed 12 January 2014

From Dec. 28-Jan. 7/14 my sister, my best friend and I stayed at this hotel. We had a fantastic time and I would stay there again. The resort wasn't a big party hub, so you could get up early, enjoy your day and by midnight things got quite. It was perfect. The staff there was awesome, from our maid Orfilia...

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1Thank Linda H
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I am really happy to read that you and your friends such a great time with us, specialy thank to the special atention from some parts of our staff, I will make sure they know how important they were for you. We hope to see you back here soon!! Kind...

shrewsbury
Reviewed 11 January 2014

The Hotel, Location and Grounds were brilliant, the specialist restaurants especially Italian and Mexican were excellent an early arrival at restaurant recommended. The buffet restaurant is also good and staff very willing to please. Mike's coffee shop was a cool after four o'clock retreat with a really good mocha available. The upstairs spa was sampled by my wife who was...

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1Thank ShrewsburyKai
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I am very pleased to read that you have had such a great time on your first visit to Mexico. Thank you for all the complements to the a la carte restaurants and also the Buffet. I will also pass your comments to Aimme, she will be very happy to...

Colorado
Reviewed 11 January 2014

My wife and I stayed here for part of our anniversary and had a good time. I base my review on multiple AI resorts that we have stayed in the area (Secrets Capri, VIM, Secrets Silversands, Excellence) and would give this place a solid 3 stars. The Adult only is a huge draw to the palce and we really enjoyed...

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2Thank bigjaker_4
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I am happy to read that overall you have had both a great time at the Hotel. Thank you for bringing up that fact that you did not have a good meal at the Italian, this always gives us the oportunity to improve our service. We hope to see you...

st. louis
Reviewed 9 January 2014

We stayed at this resort from 12/29/13 - 1/3/14 during our first trip to Mexico. While I don't have a lot to compare it to as far as all-inclusives go, I thought this resort was phenomenal. First, some of the best qualities as far as I'm concerned: -The room (standard) was really nice and very spacious. The hotel isn't one...

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9Thank jkmccue
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We apreciate all the good comments that you have made but also the things that needs improving like the chairs by the pool and beach, we are just about to recieve new ones on the next days; also about the gym, we are geting new equipment. So as you have...

Reviewed 8 January 2014

We stayed at this hotel as this was our 2nd vaca alone ever. It was wonderful....we are planning to go again very soon. Spring 2014 or fall, depending on our finances. We were treated with utmost respect and warmness....if you give it they freely give back to you, hugs, smiles, jokes, sweet service, gentle handshakes....would we stay again of course....

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1Thank Heather D
Hull
Reviewed 8 January 2014 via mobile

Been to this hotel 5 times now, and already looking forward to June 2014 and December 2014. We arrived normal, but because we had registered for a club card (free). We had collected enough points to enable us to be upgraded to privilege status, and was taken away from the reception area, too be met by the privilege staff, who...

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5Thank Peter H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $243 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

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1,557 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend more and get more somewhere else”
 of 5 bubbles Ronnisky, 24 Mar 2017 | Read review
“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
“3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees.”
 of 5 bubbles Donna882017, 14 Mar 2017 | Read review
5 of 5