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Occidental at Xcaret Destination

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11,080 Reviews from our TripAdvisor Community

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Showing 9,319: English reviews
Washington DC, District of Columbia
Reviewed today NEW

I spent 2 nights here with my family. The resort is made of lush greenery with shaded walkways that are perfect for relaxing walks. There are monkeys and all kinds of wildlife that you will encounter on your walks. There are Mayan ruins all over the resort. The room was exceptionally clean and well maintained. The mattress and pillows were...

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1Thank anna s
Reviewed today NEW

This was my first time traveling to Mexico and my third tropical vacation. My boyfriend has stayed at this Resort in the past and felt that I would enjoy it too. Boy was he right!! One word that absolutely describes the property and surrounding grounds is beautiful!!! We stayed in building 22 on the first floor. Our room had a...

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Thank V S
Riddle, Oregon
Reviewed today NEW

The Resort has beautiful grounds and the rooms are very nice. The service personnel are friendly and knowledgeable. There were a number of items that need improvement however. The beach area had such an awful smell that we were not able to use it or be in the general vicinity of it. It smelt somewhat like rotting sour cabbage. We...

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Thank VLTempest
Newcastle, United Kingdom
Reviewed today NEWvia mobile

This was our third visit to Mexico and I was disappointed with this hotel when we compared the service, hotel amenities and room to the other hotels we've stayed in here. Everyone we spoke to who had visited other hotels in Mexico were of the same opinion. Renovations were ongoing whilst we were here- we were told this wouldn't affect...

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Thank Longford2011
san jose
Reviewed yesterday NEW

We are First Club members and arrived early in the morning. They gave us a room right away. Our golf clubs weren't delievered and the staff did everything they could to help locate our bags. The room was clean and comfortable. The staff was friendly and helpful. Can't wait to go back.

Review collected in partnership with this hotel
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1Thank Dorrie R
Saskatoon
Reviewed yesterday NEW

could not use lagoon. It smelt awful. Walked down around ocean garbage everywhere. Not a lot of variety at buffet. have been at the resort 3 times everything is going downhill. Not a lot of great service.

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2Thank 178claytond
Happy Valley-Goose Bay, Canada
Reviewed 2 days ago NEW

Huge resort with loads of things to do including a large park next door. Staff were great, food was great with large selection, although personally I found the Mexican spices a little overpowering. I ate something that made me extremely ill for 3 straight days which led me to the on-site hospital... $500 later I had an assessment and antibiotics....

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3Thank 88rosalie
Reviewed 3 days ago NEW

Stayed Dec 6th -10th. We had never been to Mexico before but found a great all-inclusive rate for this hotel so we gave it a shot. We picked this hotel in particular due to the location and recent reviews. We saw that the hotel was recently under new management and undergoing a complete renovation. The reviews mentioned the renovations were...

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13Thank Mike D
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence....

Reviewed 4 days ago NEW

We had a great time at this resort!! The employees were very friendly and helpful!! I would recommend this hotel to others that are looking to get away for a week or two. Rigoberto Pepez stood out the most during our stay. Everytime that me and my family ate at Paco Tacos he treated us as if he had known...

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2Thank Carl S
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

Toronto, Canada
Reviewed 4 days ago NEW

Second trip to this property - we'd been really looking forward to returning after a first great experience about four years ago. Unfortunately, - the food was terrible. They're trying to do too many things and not doing them well. What are those strange slimy little meat patties in that brown sauce? How can they serve unripe pineapple day after...

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4Thank sumwunhu
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for taking the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $260 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,396 questions
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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a room on one of the higher floors minimize any pool noise.”
 of 5 bubbles 565vs, 23 Jan 2017 | Read review
“You do not want a room near the lagoon, the smell will come to your room.”
 of 5 bubbles VLTempest, 23 Jan 2017 | Read review
“We had a beautiful pool view that was quiet”
 of 5 bubbles 88rosalie, 21 Jan 2017 | Read review
“Bring dollar bills for tipping! It is not required but always helpful when you receive great service!”
 of 5 bubbles Dogpark, 19 Jan 2017 | Read review
“We were in building #20...really nice room. Close to pool. The beach is far no matter which room you take”
 of 5 bubbles 5977Luisa1962, 19 Jan 2017 | Read review
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