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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,227 Reviews from our TripAdvisor Community

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Showing 9,442: English reviews
Rocky Point, New York
Reviewed yesterday NEWvia mobile

This resort is top notch! Great food in all the restaurants and so many choices at the buffet. Every staff member we encountered was warm, friendly, and helpful. Wildlife surrounds you in the lush, tropical setting. Great pools, yummy drinks, and perfect weather. Pay no attention to the negative reviews. This place is amazing.

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Thank Jane B
Reviewed yesterday NEW

We traveled to this hotel at the end of January as a family of 4 and had a great time. This resort is beautiful. We loved the food and all the variety and choices they provide you! Our accommodations were very clean and modern. The people is amazing.The staff in all areas of the hotel were alway pleasant and helpful....

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1Thank Hans L
Yonkers, New York
Reviewed yesterday NEW

My husband and I stayed here some time ago and loved it so much we vowed to come back with our family. And that is exactly what we did to celebrate our 50th anniversary. We were a party of 10 from children, teens, adults, grandparents and every one of us loved it. To be quite specific, we stayed at the...

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Thank christmas152
Winnipeg, Manitoba, Canada
Reviewed yesterday NEW

Overall I really loved my time at the Occidental at Xcaret Destination. We stayed in building 19, which was fairly centrally located (and close to the swim up bar if that's your thing - it wasn't for us, but the restaurant above the bar is great for a snack!). I can not say enough kind things about the wait staff...

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Thank Jennifer H
Reviewed yesterday NEWvia mobile

We just spent a week at the Occidental Grand Xcaret with 62 friends and family for our dream wedding on February 13. The weather was fabulous couldn't ask for a better day, also the resort was the best place for a group of this size. There was something for everyone, if you are a pool baby or an ocean person...

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Thank Amber M
Vancouver, Canada
Reviewed 2 days ago NEWvia mobile

A few photos from our amazing trip to occidental - the water in the lagoon is nice and calm (but can get crowded in the early afternoon). A quiet sandy beach can be found just in front of the royal level restaurant ... and incredible snorkeling can be found in front of the ruins.

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1Thank Family_Vaca_mjxdk
Round Rock, Texas
Reviewed 2 days ago NEWvia mobile

Beautiful resort and the staff were very friendly and helpful! Had a great time celebrating a 50th birthday. We stayed in Building 22 and our room was great! It is a bit of a hike to the lobby area where most of the food is but we loved walking and seeing the property. Lots of animals- monkeys, flamingos, cotis, deer,...

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2Thank Christina R
Reviewed 2 days ago NEW

Went here as Xcaret Eco Park is next door. First arrival, bit mixed. Bell boys were great, reception staff so fast and bland welcome was meaningless at such grade of resort. Reception staff pointed you off to you room, which is at a different building. Lucky the complex is well sign posted. Room was fabulous. Spottlessly clean, great bathroom. Balcony...

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1Thank Graeme Y
Moline, Kansas
Reviewed 2 days ago NEW

We have stayed at this resort several times and it is nice to see the improvements that have been done. Several reviews addressed the smell of the water at the resorts beach. However it has been dry there and the smell can be attributed to decaying jungle matter. We noticed it all up and down the peninsula. We smelled it...

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Thank Lisa T
Reviewed 2 days ago NEW

Thank you to Chef Alvaro for cooking a beautiful Valentine's Day feast! Excellent beef fillets cooked perfectly. All the meals were very good. Great variety and 6 restaurants to choose from. Thank you for a great vacation.

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Helpful?
Thank Mike F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $237 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,466 questions
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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At the royal club third floor is best for view, we were on first and I loved no stairs...so it is an individual decision.”
 of 5 bubbles christmas152, 19 Feb 2017 | Read review
“No rooms are ocean view. Vacation Club members have dedicated buildings close to the First Club.”
 of 5 bubbles SallyF224, 16 Feb 2017 | Read review
“the room was clean and the service was excellent we were in a building 22 very quiet.”
 of 5 bubbles kimberlydorn, 15 Feb 2017 | Read review
“Stay near the lobby!”
 of 5 bubbles joeguarin, 15 Feb 2017 | Read review
“Royal club get you close to the ocean, private beach, private pools and the best restaurant”
 of 5 bubbles adrienlarouche, 14 Feb 2017 | Read review
5 of 5