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Occidental at Xcaret Destination

Carretera Federal Chetumal Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (19008)
Pool & Beach (3905)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20-06-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental at Xcaret Destination
Updated 20-06-24 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#76 of 308 hotels in Playa del Carmen
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Free breakfast
Mini golf
Secured parking
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
VIP room facilities
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Park View
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Additional 5% off
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Popular mentions
Elizabeth Espin wrote a review Yesterday
12 contributions
Very nice location. Very friendly staff that go out of their way to make you feel welcomed. The views were amazing! You have a great variety of restaurants and food options. Several pools to choice from that are geared to different age groups. Ocean view room did not disappoint with it’s amazing view! Special thanks to the staff that took care of us at The Beach Club/El Pescador Restaurant : Leoncito Monica Avitar Russel They made our meals very enjoyable with the service and conversation. Also a special shot out to the drivers who very attentive and nice while getting us around the resort: Isaias Jose Lucio I recommend getting the all inclusive package with the Royal package and get a room with Ocean view. 4 star because it only has a small man-made beach area.
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Date of stay: September 2021Trip type: Travelled as a couple
Christina C wrote a review Aug. 2021
New York City, New York34 contributions22 helpful votes
Hotel's Favourite
We just returned from an 8 day stay at the Occidental. A few things that stood out were the amazing facilities, you really can’t beat the lagoon beach for kids and adults alike, and the pool options were great. We also loved how the hotel mixed jungle and the beach. We had monkeys on our balcony and saw an abundance of wildlife on resort trails, which made it a unique experience for an all inclusive that stands out from your typical Playa del Carmen resort. The staff at the restaurants (particularly the Mediterranean restaurant), the servers by the beach and pool, and the shuttle drivers around the resort (shout out to Moses) were all lovely. Thank you so much for making our stay more enjoyable. We loved the optional on site photographers that took family photos of us on the beach and with different animals around the resort. My daughter looked forward to “monkey photo day” or “parrot day”. The photographers were in no way pushy to take or purchase photos, and they made the photo shoots really fun for my daughter. They turned into some of our favorite photos from the trip. The proximity to the Xcaret park was such a treat. We loved the boats that take you in and out of the park. Also, don’t miss out on the excursion to Xel Ha. It was amazing! There is SO much for families to do at the Xcaret parks, we are already looking forward to returning. We did not care for the lack of lunch and breakfast options. Two meals out of the day had to be at the buffet. I really wish they would at least offer lunch at some of the restaurants. Additionally, after eating at the buffet all day...we struggled to get a table at any of the restaurants during several nights at the resort, and were forced to eat dinner at the buffet. Also, the gym closing at 4 was highly inconvenient. I couldn’t get one work out in during my stay just due to the poor hours. Finally, the resort did an excellent job with covid precautions, and really made us feel safe. We also appreciated the on site covid test to get home.
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Date of stay: August 2021Trip type: Travelled with family
2 Helpful votes
Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 5 weeks ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It give us pride to know that your vacations has been a unique and unforgettable experience. Thank you for highlight the safety protocols. As you know your health and security are the most important for us that is why we prepared and certificated to assure your maximum well-being during your stay with us. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We would love to welcome you one more time for another superb vacations!
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Rebecca H wrote a review Sep. 27
1 contribution
Staff here is horrible!! They act like they don't speak English or Spanish. Seems like the staff is programed to avoid direct responses when asking questions....unless its about the TIME SHARE...THEN THEY SPEAK YOUR LANGUAGE. The food was the worst 'I've EVER had, we had a party of 9 and all agreed they must make it disgusting on purpose because its all you can eat and they don't want you getting seconds. The steak house is a joke!! I can't say the word HORRIBLE enough! The burgers were like dog food or maybe it was dog food?? Dog food that gave you diarrhea. Don't let them fool you with the all inclusive, there is only 2 trash snack shacks open durning the day, you can NOT take food out or order room service. We went to the pizza place and Roberto May was our host and he was the rudest staff member there. Pizza tasted like uncooked dough with pounds of fake cheese and COLD. When we ordered room service it was COLD. This place sucks! Don't waste your money.
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Date of stay: September 2021
Bruce F wrote a review Sep. 25
2 contributions
This resort is truly spectacular. Our room was spacious, well appointed and the bed was comfy! Mireya at Royal is fabulous. She was able to see to our needs wherever we happened to be hanging out, service was on point all the time. EXCEEDED expectations!!!
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Date of stay: September 2021Trip type: Travelled as a couple
Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 3 days ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. It makes up so happy to know that we are reaching our goal, which is to create memmorable experiences in our guest and nothing better than as a family. We will welcome you back in a near future with open arms. Kind regards
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sfelkins wrote a review Sep. 25
Yuba City, California33 contributions6 helpful votes
We chose Royal lever and this resort didn't disappoint. Accommodations, service and scenery were all on point. It was beyond our expectations. Room are clean, comfortable and cool. Service is excellent. You are always being taken care of. The views, the pools. the jungle feel. Everything is wonderful. We can't wait to go back. The Spa is so calming, massages. OMG. This place is heaven on earth. Our poolside server, Mireya, was a pure joy. She was always there to assist us with our wants. So cheerful and lovely. Love Occidental!!
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Date of stay: September 2021
Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 3 days ago
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! We feel really proud to know that we could fulfill your expectations. We work very hard to always give you a personalized and unique treatment to make you feel at home. It gives us proud to know that we made successfully a unique and unforgettable experience during your stay. And we are happy to read that Royal Level was an extra to your vacations will be more special. The Royal Level team work very hard to offer personalized attention to each of our guests and your words are proof that we are doing well. It will make us really happy to host your stay one more time! Kind regards
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US$157 - US$366 (Based on Average Rates for a Standard Room)
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Occidental Grand Xcaret All Inclusive Resort
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.6 km), Quinta Avenida (6.5 km), and Cenote Chaak Tun (7.5 km).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Ferron's Jerk Chicken, Mu. Burgerhouse 10 Av, and The Traveler's Table.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.4 km).