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Occidental at Xcaret Destination

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Traveller (14154)
Pool & Beach (2977)
Room & Suite (1295)
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Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal club”(1,545 reviews)
“man made beach”(454 reviews)
“fun club”(359 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Occidental at Xcaret Destination
Special Offer: Up to 13% summer discount
Hotel deals
Offers from Occidental at Xcaret Destination
Special Offer: Up to 13% summer discount
Hotel deals
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Nearby Hotels
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Rooms
Jul. 8Jul. 9
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1 room, 2 adults, 0 children
Standard Room
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Reviews (14,763)
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12,039 results
Traveller rating
5,346
3,892
1,545
721
535
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5,346
3,892
1,545
721
535
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1 - 5 of 12,039 reviews
Reviewed yesterday

We spent 2 weeks here and was very disappointed in every way. It is advertised as a 5 star all inclusive resort. It is in no way 5 star in any area. I am very surprised at the good reviews the hotel gets? I can...More

3  Thank Peter T
Hotel's Favourite
Reviewed May 4, 2018

Loved our stay at the Occidental at Xcaret! The Pros: 1. The food is outstanding. I was very pleased with the quality and presentation of the food. In addition, the variety was outstanding. 2. The service was also incredible. Every worker and server we met...More

Review collected in partnership with Barcelo Hotels & Resorts
8  Thank dallasskibum
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded May 5, 2018

Hi dallasskibum, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

Reviewed yesterday via mobile

We stayed at the Occidental Xcaret Riviera Maya in June. Having stayed there three years ago for our thirtieth wedding anniversary and had such a wonderful time we decided to go again. We upgraded to the Royal level again as this gives you a private...More

Thank andyk773
Reviewed yesterday via mobile

We had a great time at the resort even though it rained on us almost our whole week there we still made the best of it. We stayed in building 18 and Alma St. Clair was the sweetest she WAS SO HELPFUL AND FRIENDLY she...More

Thank amberdixon32
Reviewed yesterday

Excellent time at this resort. Everything from the jungle location, pools food, and mainly service was beyond excellent. Would not hesitate to recommend to others. Already planning our return! we were apprehensive due to bad reviews we read, but our fears were quickly put to...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank oduponce
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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$169 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#54 Luxury Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$169 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#54 Luxury Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (14154)
Pool & Beach (2977)
Room & Suite (1295)
Dining (980)
Family and Play Areas (133)
Amenities (58)
Business Centre & Event Rooms (17)
Questions & Answers
Ask a question
WOndeRingtoWander
June 23, 2018|
AnswerShow all 2 answers
Response from WOndeRingtoWander |
Thank you for taking time to reply.
0
Votes
mackembird
June 22, 2018|
Answer
Response from OccidentalatXcaret | Property representative |
Yes, it ia a package that you can get at the check in.
0
Votes
Google Translation
Room Tips
"Don't Go there are far better hotels in the area"
Read review
"I recommend Block 19, quick and easy access to pool, beach and lobby."
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"Upper level will be more quiet, try to get rooms away from the lobby and pools for more quiet, handicapped..."
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"I would recommend the suites"
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