The hotel was amazing. Very nice grounds. Enjoyed the pool and beach. Belisario Perez was our server and took the stay from great to perfect! Very friendly and attentive. A great representation of the hotel! The hotel should be proud to have staff members like him as part of their team.
Absolutely beautiful hotel. The staff were so friendly and welcoming all around the resort. Nothing was too much trouble. Food was lovely always something to eat at the buffet restaurants and the al carte restaurants also amazing food. Room was mediocre but I knew that when I booked the room could do with updating but I another than that I have no complaints. Would I stay there again Yes I would
Excellent service by Germaine. Very friendly and efficient. Excellent quality of food and presentation was very nice. Highly recommended. Lasagna was very delicious as was the shrimp. Reservations required.
Okay for the price but secluded and have to take a taxi everywhere. It would be nice if they provided shuttles The best part was: the monkeys and the pool The worst part: distance from 5th ave, entertainment, quality of the food and drinks
This hotel is just out of this world. It’s surrounded by nature and located in a very unique place. Customer service was exceptional and the variety of things to do and eat are endless. There’s so much to do and see that we’ll definitely be back to experience.
Staff: I would like to give a very big review to: Marbella Goma Samuel Youani Efrain Balam Alfredo Fermin At the le buffet breakfast These people are absolutely amazing and work so incredibly hard. They are a absolute assett to this resort. They exceeded our service expectations on every level. We were deeply moved by there kindness and love they showed us. We were very sad to leave them behind when we left for home and would come back to this resort just for them.
Royal Master Suite was perfect for our family (5 adults and 2 children). Beautiful rooms, excellent food, and a la carte restaurants every night because we were in the Royal category. We also didn’t have to stand in line for restaurant reservations- just needed to send a WhatsApp message the night before. So much to do and loved having the unlimited Xcaret pass
Couldn't get any reservations into restaurants and our rooms weren'offered no t ready for two days after we arrived. They booked out our rooms. Had to move 2 days into vacation. They didn't care and concessions for the problems.
Some services are good, but others are not so good. And some employees treat people of diferente cultures differently than the same culture o Americans. The hotel was beautiful, the animals, and it was nicely clean. The food was not so good. But the restaurant food was amazing. Love the oriental and the steakhouse.
Very beautiful resort. Friendly staff. Great variety of food. Beautiful pool areas and amazing beach area. Very relaxing atmosphere with options for activities. Family friendly with games for children. Shopping had variety
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing