Occidental at Xcaret Destination
Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
46 people are viewing this hotel
US$555
US$555
US$1,980
US$364
Barcelo.comUS$555
Booking.comUS$602
Preferred HotelsUS$1,980
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Pool & Beach (4500)
Dining (1522)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#82 of 336 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Mini golf
Indoor play area for children
Secured parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Sofa bed
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish
Location
63Somewhat walkable
Grade: 63 out of 100
1314Restaurantswithin 10 km
243Attractionswithin 10 km
Contact
Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee car hire from US$21/day
22460Reviews3781Q+A100Room tips
Reviews
Traveller rating
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- 997
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The hotel was amazing. Very nice grounds. Enjoyed the pool and beach. Belisario Perez was our server and took the stay from great to perfect! Very friendly and attentive. A great representation of the hotel! The hotel should be proud to have staff members like him as part of their team.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Absolutely beautiful hotel. The staff were so friendly and welcoming all around the resort. Nothing was too much trouble. Food was lovely always something to eat at the buffet restaurants and the al carte restaurants also amazing food. Room was mediocre but I knew that when I booked the room could do with updating but I another than that I have no complaints. Would I stay there again Yes I would
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Only problems I had was the amount of time it took to get out of the airport so be careful when...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Excellent service by Germaine. Very friendly and efficient. Excellent quality of food and presentation was very nice. Highly recommended. Lasagna was very delicious as was the shrimp. Reservations required.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 days ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Okay for the price but secluded and have to take a taxi everywhere. It would be nice if they provided shuttles The best part was: the monkeys and the pool The worst part: distance from 5th ave, entertainment, quality of the food and drinks
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 days ago
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is just out of this world. It’s surrounded by nature and located in a very unique place. Customer service was exceptional and the variety of things to do and eat are endless. There’s so much to do and see that we’ll definitely be back to experience.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 2 days ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff: I would like to give a very big review to: Marbella Goma Samuel Youani Efrain Balam Alfredo Fermin At the le buffet breakfast These people are absolutely amazing and work so incredibly hard. They are a absolute assett to this resort. They exceeded our service expectations on every level. We were deeply moved by there kindness and love they showed us. We were very sad to leave them behind when we left for home and would come back to this resort just for them.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 3 days ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We feel really proud to know that we could fulfill your expectations. We work very hard to always give you a personalized and unique treatment to make you feel at home. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Royal Master Suite was perfect for our family (5 adults and 2 children). Beautiful rooms, excellent food, and a la carte restaurants every night because we were in the Royal category. We also didn’t have to stand in line for restaurant reservations- just needed to send a WhatsApp message the night before. So much to do and loved having the unlimited Xcaret pass
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 3 days ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. The Royal Level team work very hard to offer personalized attention to each of our guests and your words are proof that we are doing well. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Couldn't get any reservations into restaurants and our rooms weren'offered no t ready for two days after we arrived. They booked out our rooms. Had to move 2 days into vacation. They didn't care and concessions for the problems.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 3 days ago
Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. We do not understand your complain, and we would like to know more about it to know how we can get better for all our guests. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some services are good, but others are not so good. And some employees treat people of diferente cultures differently than the same culture o Americans. The hotel was beautiful, the animals, and it was nicely clean. The food was not so good. But the restaurant food was amazing. Love the oriental and the steakhouse.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2023
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 3 days ago
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. We are thrilled to know that beside this, you had a wonderful time. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very beautiful resort. Friendly staff. Great variety of food. Beautiful pool areas and amazing beach area. Very relaxing atmosphere with options for activities. Family friendly with games for children. Shopping had variety
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ogx Xcaret, Guest Services / Front Office at Occidental at Xcaret Destination
Responded 4 days ago
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. Having you back is what inspires us every day to give you the best service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$223 - US$430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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Claim Your ListingOccidental at Xcaret Destination - UPDATED 2023 Prices, Reviews & Photos (Riviera Maya/Playa del Carmen, Mexico) - All-inclusive Resort - Tripadvisor
Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.6 km), Quinta Avenida (6.5 km), and Ecopark Kantun Chi (7.8 km).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include The Traveler's Table, Osteria De Roma, and Rockas Beach Town Grill.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.4 km).