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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,250 Reviews from our TripAdvisor Community

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Showing 9,460: English reviews
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Charlotte, North Carolina
Reviewed yesterday NEW

So I am going to start off by saying that, I read a decent portion of the reviews on here for the hotel and resort before travel on Feb. 18th. I will try to break it down by all the questions I was trying to find while I was researching. Transportation: We scheduled the transportation for a shuttle roundtrip through...

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2Thank Dan M
Edmond, Oklahoma
Reviewed yesterday NEW

Stayed here a little over a year ago and again in February, 2017. Everything was just a little bit better, from the check-in to the food, to the entertainment. A solid 4-4.5 star place. The beach is small and not the best, but the beautiful jungle compensates for it. XCaret part next door is a must see, especially for families...

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1Thank Mark C
Barrhead, Alberta, Canada
Reviewed yesterday NEW

We stayed in the Royal Club and the staff, food & rooms were excellent. We gave a 4 start rating as we were not to keen on the beach at this resort, however being in the Royal Club made up for that! the staff in the Royal Club were fun , friendly and very accommodating to any request we had....

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Thank Anna D
Epworth
Reviewed yesterday NEWvia mobile

This place is amazing. So different from other hotels. I would have given a 5star rating but for one thing, Constant and relentless timeshare selling by staff. Its a but of fun at first but after a week its beyond annoying. Please occidental, i know you read these reviews and must see many saying the same, just stop the hard...

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Thank Nigel K
London, United Kingdom
Reviewed yesterday NEW

My partner and I spent a week in the Occidental at Xcaret with unlimited use of the Xcaret Park, which is next to the hotel. The following is my summary (in no particular order) of the positives and negatives of the hotel resort. Positives: * Every member of the staff we have encountered was friendly, efficient and very helpful (and...

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Thank Fierce-Spicy-Chilli
Comber, Canada
Reviewed 2 days ago NEW

We enjoyed our week at the Occidental very much! It is a beautiful property and we loved having the monkeys around swinging from the trees. We see everyone working so hard keeping the grounds clean and kept up and all with a smile and a greeting. The food was great! We really have nothing bad to say about the buffet...

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2Thank 55debM2015
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We would like to clarify that in our web site and brochures we do not sell the hotel as a beach resort. We specify we are focus on the jungle,...

Brantford, Canada
Reviewed 2 days ago NEW

We have been to a few of the resorts in this area and found this hotel to be beautifully laid out with great walking paths through out. Food is exactly what a 4.5 star should have. Best thing about the ala cartes is that you do not have to make reservations, just go to the restaurant. I was disappointed that...

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2Thank ParadiseGuys
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

South Saint Paul, Minnesota
Reviewed 2 days ago NEW

Good resort. Good assortment of dining choices. You need to request top shelf liquor if you want a good mixed drink. Was disappointed in the extremely small beach. Would like to have a cheaper option (shorter stay) at Xcaret for those with physical limitations.

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Thank sevenkitsmom
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Houston
Reviewed 2 days ago NEW

I was disappointed of the room, taking a shower was very uncomfortable the water could not be regulated to desired temperature it would switch from hot to cold. The location is very nice but limited beach access.

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Thank leobardot2017
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for taking the...

Egg Harbor Township, New Jersey
Reviewed 2 days ago NEW

Where to begin? The week flew by, I could have easily stayed another week or forever. Check-in was effortless at 4pm using our pre-booked transfers from USA transfers. 40 minutes from airport to hotel. The resort is huge and beautiful. The lushness of the jungle with monkey's who swing over head and will eat from your hand, fishes and turtles...

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6Thank SuzeeQL
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $235 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
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Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 19 and 20 are closest to swim up bar and water activities.”
 of 5 bubbles F7712LBdanm, 22 Feb 2017 | Read review
“Ask for rooms away from the entertainment center as it can be very noisy. Upgrade to Junior Suite for more space.”
 of 5 bubbles Fierce-Spicy-Chilli, 22 Feb 2017 | Read review
“If you want a balcony you better ask! not all rooms have them.”
 of 5 bubbles 55debM2015, 21 Feb 2017 | Read review
“fix the shower”
 of 5 bubbles leobardot2017, 21 Feb 2017 | Read review
“The higher up the better the view.”
 of 5 bubbles SuzeeQL, 21 Feb 2017 | Read review
5 of 5