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Occidental at Xcaret Destination

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11,540 Reviews from our TripAdvisor Community

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Showing 9,702: English reviews
Saint Louis, Missouri
Reviewed 1 February 2014

We liked the hotel and had a relaxing time. It has beautiful grounds. The food was ok. Alcohol was top shelf if you asked for it. Rooms were average, nothing special. Balconies were pretty small. We stayed in building 21 which was closer to the beach and pretty far from the lobby and restaurants. Bring your walking shoes. The beach...

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3Thank Kalee G
Saskatoon, Canada
Reviewed 31 January 2014

We don't usually stay at all inclusives - but attended a family wedding and have to say that this is a great resort with friendly and helpful staff. The resort is clean and well kept, rooms very nice, good, fresh variety of food. Timeshare/tour promoting is evident, but not over the top and done in a tasteful manner. All in...

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3Thank bjschwandt
Mohall, North Dakota
Reviewed 31 January 2014

We chose Occidental Xcaret resort because it was close to the Xcaret park and could walk to reach it. The bus to our resort from the airport was easy to find. It took close to an hour to get to our resort with 2 other stops before we reached ours. We had a long day with our flights so decided...

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4Thank Tamiblonde_12
Somerset
Reviewed 31 January 2014

I have to start by saying after reading all the reviews on here I thought I had ruined our first Christmas away from home big style!! But I am very plesaed to say I disagree with the majority of the reviews and I class myself to be a 4/5* well seasoned worldwide traveller who knows a rubbish hotel when she...

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6Thank h0lidays4ever
CT
Reviewed 30 January 2014

Exceeded our expectations in most areas. Lovely staff, lovely room, gorgeous setting, plenty to do and animals galore. We love to snorkel and the beach (more a lagoon) was safe, calm, warm and full of a variety of fish. Anybody of any age can handfeed the fish in shallow water. Pelicans and seabirds are practically tame. The resort is literally...

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5Thank chlovis
Alt
Reviewed 30 January 2014

We traveled to this resort for two weeks with a six year old who loved the Kids Club. He tried Archery, dodge ball, saw the dolphins, played tennis and ping pong and did lots else. The three ladies running the program were wonderful. The club is open 9am to 5pm, and he usually went for a couple of hours in...

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5Thank Jogogo
Las Vegas, Nevada
Reviewed 30 January 2014

This hotel was unbelievably beautiful! The staff was phenomenal and the food was outstanding! The only issue we had was as soon as we arrived to the property. After a 1 hour drive from the airport to the hotel the front desk claimed that the hotel was booked at capacity, but they could accommodate us at their sister hotel that...

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2Thank Nicole C
Key West, Florida
Reviewed 30 January 2014

♦ Quick version: We enjoyed our 10 day stay. The rooms were comfortable, the hotel and grounds clean, the food was satisfactory. The staff was always friendly and helpful. The property is huge and there is plenty to do onsite including water sports and nightly entertainment. ► Long Version: We booked this trip at an incredible price before reading mixed...

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9Thank Secularity
Escanaba, Michigan, United States
Reviewed 29 January 2014

I would return to the occidental xcaret without hesitation. My wife and I were there this month for a one week stay. It was an excellent experience. I was surprised to see some rather negative reviews of this resort. We found the service to be outstanding. The room (junior suite) was very comfortable. I know some complained about the lack...

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13Thank Brian M
Leeds, United Kingdom
Reviewed 29 January 2014

Just returned from 10 days here for our honeymoon. In general this a awesome place :) The hotel itself is stunning, its all very tidy and well maintained. The pools are fab, there is a pool with a swim up bar which is cool but also can get a bit rowdy, however if you prefer somewhere a little quieter there...

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5Thank vix1980

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $236 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“building 18 was nice”
frankcG4098FZ, 22 Apr 2017 | Read review
“building 12 is great if you want to be close to the gym.”
Willyelmy, 21 Apr 2017 | Read review
“Building 18 was very quiet. Rooms 206-209 and 306-309 will have views of the coean.”
GuestCritic, 20 Apr 2017 | Read review
“Request a room on the second floor that has a balcony with a jungle or forest view so you can see the monkeys at eye level.”
73simoned, 20 Apr 2017 | Read review
“We were on 3rd floor, it was nice, but I would have liked to stay closer to the lobby building. But we did get our exercise!!!”
janellsworth, 18 Apr 2017 | Read review
5 of 5