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Barcelo Occidental at Xcaret Destination

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10,895 Reviews from our TripAdvisor Community

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There are newer reviews for Barcelo Occidental at Xcaret Destination
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Showing 9,185: English reviews
Bolton, Canada
Reviewed 30 June 2013

Enjoyed my recent trip to the Occidental Grand....June 22-29/2013 - I was apprehensive before I left but I was very surprised to find that I really loved this resort. I am a fussy person but even then I could not find anything that was negative about this resort. From the food to the excellent service, very clean comfortable air conditioned...

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3Thank holly65_8
Hamilton, Ohio
Reviewed 30 June 2013

Occidental Grand Xcaret was the best vacation experience we ever had! The resort is beautiful and well maintained. The staff is helpful and very friendly. They treated us like royalty from the moment we arrived. Our room was very nice! We were in building 22 with a wooded view. It was nice and peaceful. A great retreat from all the...

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Thank Susan W
Reviewed 29 June 2013

My family and I just returned after a two week holiday at the hotel. The staff were fantastic, we have a two year old and without the special support from celia (buffet captain) we would have struggled. Saying this by the second week we really did struggle with vegetarian food..... The same thing every day! Enough to make me want...

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1Thank Parekh13
Houston
Reviewed 29 June 2013

The pros: the man made beach is the best on riveria maya as the water is clear and the sand white. The property is huge and very welcoming for families with various activities for all age groups. The walk to Xcaret is about 5 minutes. The cons: I booked this hotel originally and was sent to another one for the...

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3Thank ktjf07
Altoona, Pennsylvania
Reviewed 27 June 2013

This is a huge facility within a real jungle. The room is comfortable, food was good and the place was well maintained but it was totally DEAD. The place was one fourth filled and there was almost no adult activities available. No beach volleyball, water volleyball, archery, tennis, etc. due to a lack of participants. Evening activities were child oriented....

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5Thank Frank Z
Reviewed 27 June 2013

Everything was great...just a few minor things that wasn't..beds extremely hard..especially after a long day and soo much walking..need free wifi..pretty grounds..nice service..clean rooms..great kids club staff etc

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1Thank debie1234
Castle Rock, Colorado
Reviewed 27 June 2013

When we arrived at the resort, we were advised that they had given our pre-booked room away and the only room they had available for us was a room with one king sized bed. As there were three of us traveling together, that was unacceptable. After much discussions, we worked it out and were given a room with a king...

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5Thank donnams333
Sandra Alcázar U, Social Media Coordinator at Barcelo Occidental at Xcaret Destination, responded to this review

Dear donnams333, Please accept our sincerest apologies for the discomfort we may cause you since your request could not be guaranteed as was expected upon arrival. We certainly understand your frustration, and have addressed your review with our manager. We train our staff to provide impeccable customer service, and it is obvious that we fell short of that during your...

Cullen, United Kingdom
Reviewed 26 June 2013

Chose this hotel because it was closest to Xcaret park and my dream of swimming with dolphins.The hotel is amazing as is the park and Dolphins were brilliant. Highlight is the staff who are genuinely proud of their hotel and its services.Despite the numbers It does not feel crowded . Wildlife is a bonus particularly Macaws and the fish swimming...

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1Thank wwjrose
Orland Park, Illinois
Reviewed 26 June 2013

The Occidental Grand Xcaret was a nice resort, but we had a few maintenance issues. The pool nearest to our room was missing several tiles and I ended up cutting my foot on it. Also, the bath tub drain was not working properly and they were not able to fix for us (luckily our room had a stand up shower...

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3Thank JetSetterKDeltaair
Wales
Reviewed 26 June 2013

Absolutely loved this hotel. Location, food, service, rooms and pools all exceeded expectation vs the price we paid. Food The buffet was great, I really don't know how you couldn't find something suitable. If anything there was too much choice! Burgers for lunch or carved meat and crusty fresh bread. A la cart also great, particularly enjoyed the Mexican and...

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2Thank floridaobsessed

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Barcelo Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $256 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Occidental at Xcaret Destination staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not book block 19, mosquito dining room”
 of 5 bubbles PhilbyFerring_Sussex, 7 Dec 2016 | Read review
“All rooms were clean and neat.”
 of 5 bubbles N9337WVvanessaf, 5 Dec 2016 | Read review
“Keep away from blocks 10 and 11 as are near the lobby and SO loud!”
 of 5 bubbles katieelizabethhills, 5 Dec 2016 | Read review
“Ask for second or third floor rooms...please note there is no lift...block 32. We had room 32303 which had a fantastic sea view..”
 of 5 bubbles lakeside71, 4 Dec 2016 | Read review
“Building 12 is undergoing renovations right now”
 of 5 bubbles coastguardchick0530, 30 Nov 2016 | Read review
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