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Occidental at Xcaret Destination

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11,417 Reviews from our TripAdvisor Community

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Showing 9,599: English reviews
Brighton, United Kingdom
Reviewed 27 April 2013

Had an amazing time at the hotel - stayed 18th - 26th and a week definitely wasn't long enough! We stayed in room 14201 which was a great block and by the quiet pool. Room was big and clean and great that there was a free safe! The resort is huge but doesn't feel it. The pools are amazing, the...

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3Thank emily b
Fairhaven, MA
Reviewed 27 April 2013

We've stayed at many places down in the Riviera, but this one did a great job with their food, pool-side areas, and bars. The only downside is that their "timeshare" A/K/A Vacation Club, does not keep their word on what they offer. We were thinking about buying into the thing b ut when we didn't receive what was promised, well...

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2Thank WHOI
Chelmsford, United Kingdom
Reviewed 27 April 2013

We stayed in this hotel for 7 days before going on a cruise and found it to be a wonderful location. It wasn't like a hotel the food was delicious and it was all inclusive. There were red macaws flying about, iguana's freely walking around, deers and flamenco's in pens. The swimming pools were large and accommodating for everyone, there...

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4Thank ChipSOO
Beverly Hills, MI
Reviewed 26 April 2013

Let me first start by saying that I looked at many of the reviews for this place and was confused by the amount of discrepancies between reviewers. I look at myself as a reasonable traveler with reasonable expectations given what I have booked. I consider this place to be four stars (which has recently come down to 3.5). Most things...

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4Thank Matthew V
PA
Reviewed 26 April 2013

Our family stayed in the Occidental Grand Xcaret from 14-Apr to 21-Apr. We had two rooms in building 12, which is not far from the main lobby. We traveled with three children (ages 7, 6, & 4) and another couple. All of us had a fantastic time at this resort. As with all vacations, the secret to having a good...

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9Thank Harleysville_Bill
Harrow, Canada
Reviewed 26 April 2013

Had an amazing vacation! This was our first time to Mexico and it was just a great experience. We signed up for the Unlimited Xcaret package and the private Mayan welcome check-in was so nice. We had requested building 21 (across from the quite pool) and on the 3rd floor and we were able to get that. Rebecca at the...

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2Thank Allison W
Newfoundland, Canada
Reviewed 26 April 2013

This was my first vacation in Mexico, and I was very nervous about traveling in Mexico. My worries were all in vain, as the vacation was wonderful and exceeded my expectations. there was a travel alert for other parts of Mexico not in the Cancun, Riviera Maya regions so went ahead with my trip. I was a little worried that...

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1Thank Oopik
Stevenage, United Kingdom
Reviewed 26 April 2013

We stayed here as the 2nd part of our honeymoon in April 2013. Firstly the hotel and grounds are amazing, it is situated in almost a national reserve making the surrounding scenery just beautiful. A small river runs through the hotel with gondola's to take visitors to Xcaret park. There are a lot of steps and bridges within the resort,...

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3Thank Laura M
Thornton, Colorado
Reviewed 25 April 2013

This was our our third time specifically at this resort and it seems to get better and better every time we go. We had our wedding on April 6, 2013. Luz is the wedding planner and she made our wedding absolutely seamless. We couldn't have asked for things to run more smoothly. Luz was there from start to finish of...

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Thank Tyler S
Cottage Grove, Minnesota
Reviewed 25 April 2013

Comment to a previous reviewer. Finding fault with an establishment based upon of the patrons actions somehow seems wrong. We just returned from Grand Xcaret By Occidental after almost a two week stay. I'll hit the highlights first. The timeshare/vacation people were not pushy, they understood the word no. Free in room safe. Good Buffets with plenty of variety. Very...

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1Thank LerrySuz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $231 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,564 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Less steps on lower floors”
 of 5 bubbles pennye863, 27 Mar 2017 | Read review
“lower floor if you don't like stairs...elevators are being installed and rooms upgraded”
 of 5 bubbles sylviah715, 27 Mar 2017 | Read review
“High floor are quiter”
 of 5 bubbles Saltergate, 27 Mar 2017 | Read review
“Upgrade to first club”
 of 5 bubbles karleet2017, 26 Mar 2017 | Read review
“bottom floor if you have trouble with stairs as there is no elevator”
 of 5 bubbles Karenl202, 23 Mar 2017 | Read review
5 of 5